Great customer service and great video. Things don’t always work out perfectly and that’s when our opportunity for reputation shines ⭐️
@serranosmobileАй бұрын
@jaydailydetailer facts bro
@dannyboy86442 ай бұрын
Very professional of you in my opinion. I love your videos, i learn a lot from you. You are an honorable man. If it happens again, then i would be suspectful. Thanks for the video 😊😊
@serranosmobile2 ай бұрын
@dannyboy8644 Yes, at that point, I'd be concerned
@Murph972 ай бұрын
Not your fault bro. You can see all the scratches on the front….they were probably using a brush or a tunnel car wash. With enough abrasion the ceramic coating will be removed. I’m wondering if the coating didn’t fail but rather it’s been slowly removed due to improper washing?
@serranosmobile2 ай бұрын
I'd say it was heavily cloged
@Murph972 ай бұрын
Maybe but I’ve always been able to unclog a coating. If a coating can’t be unclogged then the right chemicals weren’t used or the coating isn’t very good. I know you’re a pro so I’m sure the right decon chemicals were used. Just saying, maybe try a new brand. C6 is pretty stout.
@juansstoryАй бұрын
definitely taking it to a wash tunnel 100%
@JLocautoАй бұрын
Gyeon never fails tbh
@mattdmvАй бұрын
By the looks of the hood it looks like improper washing from the customer possibly or going to wash with brushes. Great customer service and transparency
@serranosmobileАй бұрын
@@mattdmv thank you
@1stfrompuertorico5682 ай бұрын
Aquí tu primo caribeño bendiciones 🙏
@serranosmobile2 ай бұрын
Igualmente
@Secret_Sun332 ай бұрын
Honestly ceramic coatings are kind of frail if you need to be constantly respraying "boosters" for maintenance then that tells me they don't last very long.
@serranosmobile2 ай бұрын
yes I don't like to use toppers due to I want coating to do the work
@rogermendez72662 ай бұрын
Amen. @@serranosmobile
@thewiseguy390Ай бұрын
Exactly. 5 year coating but every 6 months gotta maintain it kinda defeats the purpose
@rooboy99Ай бұрын
Some coatings are more equal than others
@MrBigtexco2 ай бұрын
Way to step up and take care of your customer. You are honorable and loyal to your customers, hopefully you get the same in return from your customers that have been with you for however long.
@serranosmobile2 ай бұрын
yes they do take care of me
@nateludy6749Ай бұрын
I agree take care of the customer and don't do the blame game. I like how you treat your customers.
@serranosmobileАй бұрын
@@nateludy6749 I appreciate that feedback
@GzDetailingLLCАй бұрын
The way I look at it, is you did more then enough on the business aspect and customer satisfaction side. In taking care of client. A thing to remember too is if you are coating numerous vehicles theirs always going to be one vehicle that things just don’t go right. Part of life & business! Good job sir 🫡
@serranosmobileАй бұрын
@@GzDetailingLLC I agree
@Ecdetails2 ай бұрын
Good video Carlos
@serranosmobile2 ай бұрын
@@Ecdetails thank you bro
@shojus2 ай бұрын
Good on you for taking care of the problem at no cost!
@serranosmobile2 ай бұрын
@@shojus thank you
@charlesbrasington75992 ай бұрын
Why didn’t you use a water spot remover! That helps alot for a clogged coating
@serranosmobile2 ай бұрын
I did
@serranosmobile2 ай бұрын
I forgot to mention that in video
@joepen1955Ай бұрын
love your videos waxing cars for over 50 years big fan of yours will subscribed now i just keep simple lol bless day
@serranosmobileАй бұрын
@joepen1955 thank you for the sub! means a lot
@joepen1955Ай бұрын
this is why i only use sealant wax
@serranosmobileАй бұрын
@@joepen1955 I love those all day
@BlazeFan-tp1rv2 ай бұрын
I think I would’ve cleaned up the scratches on that hood while you had it in the garage, looked fab tho you are a hard worker for sure
@serranosmobile2 ай бұрын
@BlazeFan-tp1rv yes and I agree, but the whole truck looked like this, so it was definitely a consideration.
@BlazeFan-tp1rv2 ай бұрын
@@serranosmobile oh ok gotcha, hey thx for the response just so you know I have learned a lot from your videos I greatly enjoy them
@serranosmobile2 ай бұрын
@BlazeFan-tp1rv I appreciate you
@johnmelling99502 ай бұрын
I think coatings are great but in my experience you have to take care of them to keep them performing properly. It looks to me like something is on top of the coating on that one side. You just never know what the customer does to the car when you are not there.
@serranosmobile2 ай бұрын
I agree 100%
@JamieTheCleaner2 ай бұрын
Great vid Carlos 💪
@serranosmobile2 ай бұрын
@@JamieTheCleaner thank you bro
@PorfyD23Ай бұрын
In my humble opinion I think he's been taking it thru the brush car wash
@serranosmobileАй бұрын
@@PorfyD23 I agree
@denniscolyn54352 ай бұрын
Did you check the paint thickness? I suspect the drivers side had been repainted and not fully cured, the out gasing will cause bonding issues.
@serranosmobile2 ай бұрын
@@denniscolyn5435 paint was at 4.57 mils. has not been painted
@tomevans54586Ай бұрын
How about a "water spot" remover" chemical to unclog the coating?
@serranosmobileАй бұрын
@tomevans54586 I used that as well, forgot to mention in video. but it was in the video after the iron decon
@_EGOIST__2 ай бұрын
There much more you coulda done instead of reapplying a coating and paint enhancement. Good on you for taking care of the customer but there is boosters, clay, decon, I heard water spot remover works too. I’m sure all Those are products you had on hand instead of buying a brand new coating!
@serranosmobile2 ай бұрын
yes I used water spot remover nothing, then used acid 50/50 to give it a little kick and nothing
@mattolivo2 ай бұрын
I respect you doing this and I understand why you did it BUT those scratches on the hood tell me all I need to know!! SOMEBODY was doing something they aren't suppose to be doing..... Sucks bc they are a long term customer of yours and they would rather destroy their paint than call you for maintenance service. DO NOT LET THEM DO THIS TO YOU AGAIN! Seal has NEVER failed on ANY of the cars I have done, 0 fails. That looks like it was clogged or somebody used a strip soap or some chemical on the paint. That was weird in every way, but customer is always right if you wanna keep them happy, but if it were me this would be their one and only questionable freebee. I record every single service I do that way I can always go back and look to see if I screwed up and also just in case someone tries to bad mouth me which has only happened once but I shut that crap down immediately so it did not effect me, ppl will try to get over if they don't know you record every service you do, recording my work is always in the paperwork and i tell them before i get their that I record my work and it will not be posted online without permission which I Rarely ever post any of my work online, I do plan on starting a youtube channel Im just terrified of the internet lol. You handled this the right way as long as they have never done this to you before.... Love your channel and your transparency with what you do, i love learning new things especially how to handle certain situations I haven't been through yet.
@serranosmobile2 ай бұрын
this feedback was amazing and thank you
@josephmontoya3090Ай бұрын
With all the scratches….proves it wasn’t your fault. Poor washing methods from customer, that’s why I required a monthly exterior service by us for warranty
@serranosmobileАй бұрын
@@josephmontoya3090 great feedback
@vicarod2 ай бұрын
I really struggle with ceramic coatings on dailies. With them needing a topper every 3-6 months, at what point is the coating gone and topper doing all the work? Might as well apply a good ceramic sealant and not bother with a coating. But, people want the coating.
@serranosmobile2 ай бұрын
I agree, I believe coatings will eventually be a thing of the past. that's why I focus on interiors
@vicarod2 ай бұрын
@@serranosmobile I just did a 2013 Lexus SUV with 100k. Great people. I tried to talk them out of a coating but they wanted it. It also had PPF on the front. NEVER removing that again. Take it elsewhere 🤣
@serranosmobile2 ай бұрын
yes people want them, we just have to provide the service
@danielsoto8738Ай бұрын
My opinion is if you op out of the maintenance package you lose your warranty
@serranosmobileАй бұрын
I can agree to this also
@blackhatairborne71742 ай бұрын
Hola Sr. Serrano, have a quick question, have a 2024 es 300h, it has Vapor chrome wheel. What product you recommend for cleaning this particular wheel?
@serranosmobile2 ай бұрын
hmmm ph neutral cleaner
@chase1bandz2 ай бұрын
Were you able to remove the ceramic with the yellow pad? No way the strip wash removes ceramics or does it?
@serranosmobile2 ай бұрын
so the goal is not to remove it just clean it up and recoat and it bonds.
@chase1bandz2 ай бұрын
@@serranosmobile oh ok I got. Polishing over it won’t mess up the ceramic that’s already there tho?
@serranosmobileАй бұрын
@chase1bandz no but it just flattens it, I dont even know if that makes sense lol
@chase1bandzАй бұрын
@@serranosmobile 🤔🤔 I’m trying to understand 🤣
@KingTheDetailer2 ай бұрын
That weird that the coating just didnt decide to bond to kne side of the car
@serranosmobile2 ай бұрын
@KingDaDetailer it bonded but it was super clogged
@KingTheDetailer2 ай бұрын
@@serranosmobile so instead of replenishing to remove the coating and reapplying, what could have been done ?
@serranosmobile2 ай бұрын
@KingDaDetailer keep washing it and hope it unclogs. then add a topper and hope it bonds
@CirclesAreRound2 ай бұрын
Maybe it didn’t bond properly to the paint
@CirclesAreRound2 ай бұрын
Maybe water spot remover would have done something
@serranosmobile2 ай бұрын
it didn't do anything
@ApexCadaverАй бұрын
No offense… but if the vehicle is being fixed in the exact same place that you did it last time, the sun is directly shining on it. Secondly, this sounds exactly like sprinklers hitting the car and the water drying.
@serranosmobileАй бұрын
@@ApexCadaver who knows, I never worked on the drover side. I think improper washing method. but I can't play the blame game
@AZULYORO4LIFE2 ай бұрын
Maybe the product expired
@serranosmobile2 ай бұрын
@@AZULYORO4LIFE definitely not
@tr3town2 ай бұрын
That coating is junk
@serranosmobile2 ай бұрын
@tr3town nope it's solid.
@detailgrandma222 ай бұрын
It's late...
@manuelamaya73572 ай бұрын
And your up watching anyways 😅 put it on silent and go to bed 😂
@detailgrandma222 ай бұрын
@manuelamaya7357 yep. I am always up late though unlike most of them. 🤣
@serranosmobile2 ай бұрын
🤣🤣🤣🤣
@mattolivo2 ай бұрын
The scratches on the hood speak volumes.... still I think you handled this correctly this time but don't let them take advantage of your kindness, I see ppl try to manipulate us detailers all the time. Idk about you but that's the main reason I video record every service I do.
@serranosmobile2 ай бұрын
yes I agree, and yes I always tell my customers I'll fix it once amd that's it