In this session we explore how to define incivility and how to manage the complexity that comes with the subjective nature of behaviour.
Also discussed was the impact of team behaviour on individuals, teams, practices, and the safe delivery of patient care. Based upon our collaboration with a pioneering initiative within the NHS, we examined how, quite literally- civility saves lives, together with advice on how to manage events where interactions are perceived as rude or uncivil.
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Dan delivered this session as part of our Nurse Discovery Day in September 2023. For information on our upcoming events, visit theralph.vet.