The 12th episode of 'The OP Show' (with Tanner Chatterley) has landed.
Tanner is joined by the Founder & CTO of parcelLab, Julian Krenge. They discuss starting the company in Germany and spending over 6 months cold-calling retailers to discover what they could build to truly enhance the post-purchase experience for eCommerce retailers and their customers. Today, parcelLab actively manages the post-purchase experience across 175 countries and tracks shipping data from more than 350 carriers worldwide for customers like Puma, True Classic, and many other enterprise retailers. Also joining the episode is Larry T., the Post-Purchase Experience Expert at parcelLab, who has been with the company for over two years and has witnessed its growth from an early stage.
They share some amazing stories, emphasize the importance of prioritizing people, discuss the future of post-purchase experiences, automation, offer a hot take on AI's potential impact, share cautionary tales from Las Vegas, and much more. It's truly a fun and high-energy episode.
Tanner is the CEO of OrderProtection.com, which provides shipping protection and customer service for leading eCommerce brands like HexClad, Oh Polly, Hurley, and more. To learn more, visit OrderProtection.com and discover how to turn your shipping problems into profit.