The factory wrap means nothing to me if the bag is in excellent condition. I have had factory wrapped bags with weird defects, so I’d rather keep what I know looks good already in my hand.

I do get what you mean. But I sell coach bags in a store and we have to remove the plastic packaging. Most luxury brands don’t give factory packaging to customers! If this was a return the environmental impact to repackage every return is hugee! If the bag is in perfect condition why would you sent it back to buy another one just to throw the plastic rapping away? 😅 I know it didn’t match up your expectations but I think coach did really well in the way they packaged this bag. They already provided a dustbag for protection!

When you get gift package, they remove all the factory wrap. I feel your pain and I’m right there with you. However, if it’s in excellent condition I would just keep it.

I definitely understand your disappointment in the packaging experience. However, after seeing so many You tubers unbox bags that end up having flaws and need return, if the bag was perfect I’d probably have kept it. Hope the next one you get is great!

This was on my list but I wasn't sure. Thank you for talking about the great quality of the leather🙂. Now I'm sure I want one. Hope your replacement will be perfect!! 🥰🙂

I totally get it and whenever I order something from Coach I'm so anxious to look at where it's coming from because if it's coming from a store it's going back!

I agree, if I am paying $725 for a bag I want to be the first owner and it has to be in perfect condition. That black one is unavailable so I'm just gonna wait 6 months to get it

I totally am with you on it being a return. If I order online, I want new new. The person that purchased it prior sent it back that way. You can tell they didn’t use it though. It’s beautiful. I agree with sending it back. I still loved this unboxing because it was a real reaction!!!

I've returned 2 bags from the coach website precisely for the same reason not wrapped but also some scratches on the hardware.The only thing that was perfectly wrapped was a wallet. I decided to go another route. I was so disappointed with their lack of inspection before sending out a bag. I had better luck with Dillard's website. believe it or not, lol. 😂

Firstly, that orange is beautiful on you🙂🧡. Next, I completely understand your frustration, and rightfully so. I once received a bag with no wrapping or tags and was just thrown in a box, and the bag was $1600+. Hopefully, the next bag will be packaged the way we are accustomed. Tfs❤

It is a gorgeous bag! You are totally right to want the experience! That bag with what you are wearing is the BOMB 💣! LOVE HOW TRUE AND HONEST YOUR VIDEOS ARE! THANK YOU!

I understand that Coach probably gets a lot of returns but they should have some quality control process that re-enters the bags into sales status where they repackage to factory packing for those customers who expect the same level of service. So sorry you experienced that. ESPECIALLY at that price point!!!!! 😢

I agree with you. I purchased the denim 26 twice and there was no factory wrapping and the bag looked smashed. I just gave up on that. I have the 26 in black with gold hardware and I love it. I was hoping to add the black on black that you just unboxed but I would be so disappointed if mine came like yours. Girl send it back. At that price range we are paying for the full experience. 💐

I'm right there with you! It definitely looks like a return! For the price of the bag I would return it and get a new one. I'm sorry this happened to you. The bag is absolutely beautiful 😍 ❤ thank you for sharing.

I know, it's a sinking feeling. I'm sorry, Danette. 😢 Your anger is justified. You paid for a luxury experience. Coach was SO careless sending it out like that! The up side is, the bag is gorgeous & must have been a return for something as benign as it not being the size they expected. Since she's pristine, I would keep her, but that's just me.❤🏡🌻(No need to apologize! We lived it with you.🤗)

Ooooo, Danette…I felt this with you! You got me over here cussing!😂 It is an exceptional bag but you deserve the EXPERIENCE! I can relate to the hassle and inconvenience of having to return, when it shouldn’t be necessary! Coach must do better, to ensure that QUALITY does not suffer with the explosive growth in popularity and demand! This bag is definitely on my wishlist but I may have to go in store to purchase, to save my sanity and my blood pressure!😂 Thanks for sharing the true unboxing, Friend! We can always count on you for truth and authenticity!🥰

I am with you. Should have been packaged properly. Gorgeous bag. Would you say that’s softer than the smaller version? I bought the quilted wallet in red at Macy’s and I was disappointed.

I agree with you regarding the factory wrap. I want to pull off plastic & remove paper stuffing. When my packages come like that. I feel, it’s a return. That bag reminds me of the Saint Laurent Loulou Chain bag.

Thats a beautiful bag. I'm considering this same colorway but in size 26. I hope your next bag is packaged correctly.

I ordered the exact bag and returned it as the size was too big for me and there was a scratch on the leather in the middle of the front "C". I was in store recently, and the SA said black on black in the 26 is coming soon. I'm on the list for when it arrives. I agree, I like all the packaging when purchasing brand new from Coach.

I do understand how you feel. I send my daugther to buy my bag the chalk tabby 26 and i dont get the pretty box. What matter most is the bag is in good Condition

Just because you get the factory packaging doesn’t mean the bag will be as perfect. They remove it when you ask for gift packaging. I would keep it. My 26 size came in factory packaging and one had a lot of wrinkling and the other the zipper was bad inside.

Definitely a BOSS BAG! Thank God YESSS send her back! Ugh I am getting hot right now LOL I feel your pain! WE wand to see the Happy Unboxing when the new one comes!!!!

I agree 100%. I personally don't want someone else's toss backs. Not to mention, you pay the same price as the first person, so you deserve the same quality and experience. Pretty bag, but a major fail on Coach for not repacking the bag like it was as NEW. Once it's a return bag, it's kind of "pre-owned" if you want to be technical. A pre-owned bag is usually less expensive AND lacks the proper chain protection, clasp protection, etc. I too would send it back.

I totall feel you..u are so REAL❤

I agree. If I am going to make a luxurious purchase such as this, I want a luxurious experience. However, the bag is absolutely gorgeous and such a classic piece. 💗💗

I totally get it. I have been going back-and-forth with a denim coach bag where I wanted the full experience but they canceled my order twice so when you were going off, I was over here in the background cheering you on because I get it.🤣 Sidenote that is a beautiful bag!!!

This was me last night. I wanted a lonnnng time to receive Coach Tabby 26 in Moss green which is only being offered through Neiman Marcus. So exactly what happen to you it was an obvious return and dented on the front. My heart dropped. I wrote on the return that I should not have to settle for second best at this price point. I hope you get to recreate the experience when you receive the new bag.

OMG!! When I say I totally understand your disappointment, I received my Quilted Tabby 26 purse without a dustbag, and I was livid. I called customer service immediately to express my disappointment and they issued a discount BUT just like you said it truly takes away from the experience.

This is only one I’ve seen that I would actually get. I love the size and the black on black. But I do understand that when I buy new, I do want all the bells and whistles. Preloved, I expect to get what I get. And 750 is still not cheap. Coach is slowly creeping up there in price

The Tabby 33 is stunning! So sorry about the factory wrapping. Hopefully, they will get it right the 2nd time.

This bag is beautiful 😍🖤 I understand your disappointment. I hope the next one comes factory wrapped! 🙏🏽

Yeah this is part of the reason I did a giveaway with the denim Cassie vs returning because I know how upsetting it can be to pay full price for a used or unwrapped bag. I know they aren’t ever going to run it back to the factory to rewrap and the customer can’t really experience the bag and see if we like it until we take all of the stuff off 😂 it is great that at least the condition is perfect on it

This bag is gorgeous! I totally understand your disappointment. I hope you keep it especially if you know its in perfect condition. I feel like it's hard to get these with no flaws from the unboxings I've watched. That orange is amazing on you. Based on several videos, I would visit the boutique if I choose to buy this one. I hope you have a better experience with the next unboxing.

Baby I feel your pain. Six weeks ago I ordered a black Dakota bucket, large, on sale. When I got it the box was torn, no packaging, no dust bag, nothing inside but one strap, the other loose in the box. I returned it with a scathing letter. Hope you returned and let them know how upsetting it is…for the price, really? The second one I got was BRAND NEW. Then when they sent an email asking my opinion, I laid it out again. I received an email with a 25.00 gift card. Really gun shy now.

Gift wrapped Coach bags, do not come with factory wrapping.

Because you asked for it to be gift wrapped.

Good morning, I would absolutely feel the same way you’re feeling, in this moment! I hope you please return the bag and do another video! Smile and have a great day ✌🏾💐✌🏾

We are twins 🖤🖤🖤but with that being said I totally understand...I returned a cassie19...to get a factory packed one...those heathens sent me one from another store the same way and the dust bag just thrown in there!!!

I hear you about the bag not being packaged. It’s a gorgeous bag and I am thinking about purchasing also. Thank you for sharing ❤

Beautiful bag it really fits a lot! I'd be tempted on it if they came out with more colors in that size. I have to agree with you it always bums me out too when they send such a delicate bag without proper packaging. They often just don't bother gift wrapping my orders at all. I usually end up going in store if I can because I get better service than online.

Such a beautiful bag, but I completely understand about wanting it to be factory wrapped. On another note, I love the color of that sweater you’re wearing. 🖤🧡🖤

I can feel your disappointment. I hope the replacement bag makes you smile ❤

The leather is amazing 🤩 I went into Coach this week to see it for myself. I was surprised. Agreed on the packaging. I’ve seen some nice unboxing videos, so I’m sorry for your experience. Please let Coach know about it. I want the large size like yours. The others are too small for me. Thanks for sharing ❤

Hi there ! Today I received this same bag and had the exact same experience as you but also I had no hang tag! Very disappointed! Hope you have gotten a better experience if you exchanged it.

You have 4 other tabby bags. Try not to be irritated about the 4th bag. Many of us can't even find one due to over consumption

Hi Denna, sorry if I misspelled your name. After budgeting and saving I finally order the Quilted Tabby 33 from Neiman Marcus last week Saturday as they one in stock. I received the delivery today and boy was I shocked! The bag was in its dust bag, in the box with no plastic. The chained were NOT factory wrapped, and had one little square paper in the front pocket area! Plus it was smashed in the back and had scratched on the bag! When I tell you I couldn’t call NM fast enough to tell them about themselves for sending me such garbage! So I promptly packaged that bag right on up and it will be at FedEx tonight! So yes packaging matters! I was so disappointed. I probably would have kept the bag if it was in new condition but this bag looked like it had been through some things. So unacceptable and disappointing! I’ll wait for COACH to restock and try again. Just wanted to share my story with you. 😊❤

I have 26 black with brass hardware and 20 black with pewter hardware. The leather definitely feels and looks luxurious! I'm thinking of size 33 now that i watched this video! 🤔

That is such a shame that they didn't package it properly. I am so sorry you didn't get that experience. I have the size 20 and I love it. The first day I wore it out I got a compliment. Again, I am so sorry you were denied that experience......shame on Coach. She is a big girl.......

Gorgeous bag! Sorry for your frustration! Did the other bag come yet? Was it wrapped?

Yes, it appears to be a return. I have asked for the gift wrapping at times, and I know sometimes they have taken some of the wrapping off, but there was at least packaging on the chain and inside. I am so sorry that it was an upsetting experience for you. I hope Coach will make it right because this is a beautiful bag. Please come back and let us know your outcome. It definitely was a great video regardless. Your transparency is appreciated. Tfs❤

All of your Tabby’s are beautiful but that denim one in the background is gorgeous 😍

She’s cute! I like the 33. Does it come in puffy/smooth Tabby?

Beautiful bag and I can understand your frustration!! I hope coach sees this!

So sorry. Paying full price without the wrapping is crushing. I feel your pain. 😢

Hunty I carry my bags all year round but thts just me it depends on my mood wtf I want to wear!!! I don’t blame you for sending it back girl!!!!!💯💯💯💯

Sis your feelings is justified‼️@coach needs to do better. Not only are we paying for the quality of their products, we’re paying to for the experience as well. I’m sorry you had to go through this. 😢

OK, for those saying it came that way due to her ordering "Gift Wrapped" is incorrect. Gift wrapped has tissue paper in bag, branding ribbon and upgraded box. Its packaged to give as a gift. It does NOT mean they remove all the protection from the bag chain/straps, etc. Here is another video of someone opening their "Gift Wrapped" Coach bag. Pay attention to the ribbon, tissue paper etc. That is gift wrapped. Also, notice her bag handles all have the protective coverings. This is because its a new bag. Protective coverings are in place to protect the bag during shipping. EVERY new Coach bag.... that isn’t a floor bag (used for display for customers to touch, try on, etc) or a return will have the protective coverings. Bags that are used for display or returned, as usually marked down to reflect that others have wore them, handled them and lacking protective coverings, etc. Please take a moment and watch this video of another opening her NEW Coach bag. You will notice hers is gift wrapped AND has protective covers on handles/straps, etc. kzfaq.info/get/bejne/nLuDgL2Ckt-ZeIU.htmlsi=dSwHeZdyipKoLNJL

Ooh it's so disappointing that you didn't get a good unwrapping experience. I hate when that happens. The bag is beautiful though, you could send it back and see if they can send another one out.

I really like that bag in that size and color. I like that it’s big enough to fit all of my stuff. The only thing that keeps me from buying it is that it doesn’t have any feet. I think a bag that size/shape should have feet. I purchased a Rogue colorblock bag in store when it first came out. It’s wine and camel color, has three different straps/handles(so I can carry hand, shoulder or crossbody), glove leather (I hate pebble leather), and it has feet! I filled it to capacity and then put it on crossbody and someone brushed passed me and the clip opened and the bag almost fell! 😮 I took off the crossbody strap and I realized that the clip hardware was not as secure as the big tote that I had been carrying. I went back to the store and they assistant manager said let me see what we can do. I waited and after a while they came back and said that I could purchase a piano strap to use while I’m waiting for them to repair my strap. The piano strap was fabric and my crossbody strap is leather, but I agreed to purchase it. After I swiped my bankcard their computer froze. At this point I am beyond annoyed and ready to go. (It’s already been over 30 minutes) I l’m standing watching the employees go from register to each of the handheld electronic pads and they could not find a record of my transaction. They said we can’t give you a receipt because there isn’t any record of the transaction. I pulled up my bank account and showed that the amount was pending in my account. The manager said, “I don’t know what to do!”, and I said, “You have the money and all of my information and I don’t need a receipt, if there’s any problem you can call me tomorrow and we can straighten it out. By this time my family and I have been in this store for almost 2 hours! The manager then had the nerve to say, “I will let you take the strap and I hope everything works out.” I felt the heat rise in my body but I calmly said, “Let me get this straight, you’re going to LET me leave the store with the strap that I PAID $108 for after I had to bring my brand new bag back after only having it for two days because of a defect in the workmanship on a bag that I paid almost $1,000 for?” I said, “I’ll tell you what I’m going to do, I’m going to give you this strap back and you can give me a refund and I’ll just wait patiently for the repair shop to fix the other strap that I already paid for from my bag that I have only had for two days!” I didn’t yell or curse anyone out like I was tempted to do and 2 hours and 45 minutes later I left the store with the work order for the leather strap! The manager called me the next day and apologized for the problem and said that the finance department found the transaction 🤬 and that they would issue the refund immediately. I didn’t answer any of their calls, and I ignore their emails about new releases. I finally got the strap back about 2-3 weeks later and it is exactly the same! 😮 I definitely think twice about purchasing from Coach. If you made it this far, thank you for letting me rant!! 💐🤦🏾‍♀️👜

Coach packaging via postal mail is ALWAYS trash they got me too girl. I ordered the black Coach heart bag and pink cardholder, my package was ripped and my bag was in a wrinkled plastic bag with little to no filler 🤬 Coach do better!

I'm sorry you didn't get the experience you wanted. That bag is on my wishlist, I was thinking of going into the store even though its not close to me because I want to make sure its looks good. I agree an expensive bag should be treated a little better when sending it out to a customer.

I was sick with you. I was screaming all the nooooooo - do better coach.

Ugg, I hate when this happens. I've seen this happen to a number of people in their unboxing videos. I'm not sure why Coach does this; hopefully, they can get it together in their quality assurance department. I love this bag and wanted to get it for myself. I think the bag is so sexy too. Sorry for the fail, but it was still a good unboxing! 🙂❤

OMG she’s GORGEOUS!!!! Fireeeee!!!! 🔥 I want one! I need one! lol 😂 Major congrats on your new baby! 😉

I’m sorry this wasn’t a better experience for you. It’s hard to know what you’re going to get these days. The chain should have at least been wrapped & bag stuffed to keep the bag perfectly presentable and not dented/smashed. It doesn’t take much to make dents in these soft/quilted leather bags. Luckily, yours appeared to be in great condition. If you’re still going to return, go in store and request the new one, otherwise, there is no guarantee the next will be fully packaged either. If it’s any consolation, the bag is gorgeous, practical, and fitting the iPad is a definite plus! 😊

FACTS omg I'm upset with you the real experience was ruined I pray you returned & got to experienc you deserved it's too expensive not to get that-❤❤❤❤ it nevertheless

I watched the unboxing yesterday but reserved comments until I thought about how you were feeling in the moment more. I could see how visible upset you were about the item not being factory wrapped but you kept mentioning how beautiful it was with no imperfections! I’m a stickler for packaging too but your bag was gift wrapped and they do take the factory wrapping off. Listen, I much rather have a perfect bag than perfectly wrapped item that turns out to be defective. Not once did you say that bag was defective in any way. I hope the replacement bag is on par with the bag you had or better! In the future I think we should inquire if the factory wrapping will be removed if the item is gift wrapped. I look forward to the update. TFS 😊🖤

I agree with you. Especially given the price. Reach out & see what they will do. Sorry this happened to you.

Oh no Danette! What luck! It’s been my experience that Coach is so good about sending new items fully wrapped. I’m sorry this happened to you. But that’s ok because you’ll get a new one and love it that much more. What is that saying from Vanilla Sky? “The sweet isn’t as sweet without the sour?” Let us know when you get your gorgeous NEW bag. Much love to you from the Silver Lining Squad! 😉💕😘

Ah man! I'm sorry it wasn't packaged right. I do agree with you on that. I only have one bag that is is a front or flap opening bag. I don't like them. I don't know why, but I don't like that style of bag. They are very pretty though.😊

I feel you about Factory wrap

This is sooooo beautiful!!! And I see your other babies (denim and Napa leather) in the background 🥰 Gorgeous!!!!!!

Hey girl. OMG I would be so annoyed. That's definitely a return. I hope you're able to get a brand new bag that's properly wrapped and protected. It really is a gorgeous bag and I'm still loving mine.

Definitely exchange for factory wrap. Some people wouldn’t care. I’m like you. I’m going to be doing a Gucci KZfaq unboxing shortly and my SA knows to always leave all the packaging on. I don’t want her or anyone else to even open it to just throw it in a dust bag lol.

Yea coach know they wrong!!! 😡😡😡😡

Coach know they dead wrong for that! A $700+ bag full price that is not brand new is absurd. I notice now when stock is low they send out whatever they have including returns and floor models which is ridiculous if people are paying full price.

Praying your next unboxing of this beauty is all you want it to be!

You can go to the coach store in your area

I felt your annoyance 😂

It's definitely a beautiful bag, but you didn't pick it up from a yard sale. You ordered it directly from Coach. Unless Coach intends to provide you a discount for accepting someone else's reject, I'm totally on board with you sending it back.

Ohhh you look GORGEOUS in orange!!! Orange is my favorite color!!! Yessss TABBY GIRL!!!! Hahaha Uhhh Ohhhh I agree it should be factory wrapped from the Boutique!!! Grrrrrr!!!! You are the first one I have seen with the 33! How exciting to see it but I would call them and tell them you want to exchange. I feel like it is an exchange Danette. I am so upset for you Girl, call them for an exchange. I agree at Chanel this would be 12K! I don't b;ame you one bit for being upset.

That is a gorgeous purse. 🤩

Thank you my friend, xoxo❤

But it is a beautiful dayum bag!!!! I love it🖤🖤🖤🖤

I would return it and do a reorder

I have that bag in size 20 I love it🖤

Thts beautiful bag

Good Morning, it is a black beautiful😍

Girl! I know where you’re coming from.

Very pretty

Oh Lordy

I totally understand 😊

🖤🖤🖤

STUNNING bag but yeah the improperly wrapped issue is such a major turn-off

😂

Is beautiful but so disappointed