Oh no. You were so looking forward to this new van. I hope it gets sorted. Happy Christmas, Cheers Oliver

Fantastic new caravan guys, absolutely gutted for you having to take it back, but as you said Kelly, that’s what a one night stay close by is for. I’m sure you’ll soon get it sorted. 👍🏼👍🏼

Congratulations on the new caravan, looks really schweet! But so sorry to hear you have had problems on your first outing, not good at all! Hopefully the dealer will fix it for you real quick and you will have it back, properly tested and good to go for your next proving run. Look forward to hearing all went well and thank you for sharing your first time out including the not so good experiences... Here’s to a quick fix, cheers, Rog... 👍🏻 😉 🐍

Cheers to you all hope you have a lot of wonderful holidays in your new van and a very happy Christmas and new year

Hopefully sorted rather sharpish for you. Took delivery of our cruiser in November and loving it, so hope you love yours when you get it back. happy caravaning guys

Hi Had our Buccaneer Cruiser 3 years now and love it once your problem is fixed you will all have a great time with it .

Hope you get it sorted soon. We have the same heating and ours was 25 degrees our first night out. But! It was self inflicted! We'd left it on!!!

We had the same problem with our Alde heating. Disconnecting and resetting didn't work. Bled the system four times....to the extent of upending the caravan.....and that didn't work. Eventually realised that carpets were restricting airflow to the radiators, and thereby causing the system to overheat and trip out. Since sorting this the heating has functioned perfectly. Very very pleased with it.

Lovely van, hope you manage to get the heating sorted. 🙂

Hope you get it sorted soon guys, can be so deflating these situations!

we have the same van but the 2019 model, everything fine except the front locker leaks in the rain. it looks like the rubber seal barley joins in the water runs down and in through the seal join. Most annoying!! Also noticed the main seat cushions have started to sag where i sit already and we have only been out twice in it. Still love the van though even though its a beast to tow! hope you get yours sorted soon

Hope you get it sorted quickly. Lovely van.

Looks a fabulous caravan!

Congratulation on your New caravan.don't worry i'am sure they will get it fix very soon.!

nice work ,lovely caravan.

Beautiful Buccaneer shame about Alde. Should be a quick fix really as it’s probably a component fail. We loved our Bucc. Missed it after we traded it in 😊 Trev

We were very excited to pick our new Swift Super in August. Unfortunately 7 weeks later we found out its leaking and must have been since new unfortunately. Hope you have a good experience with your dealer. Unfortunately ours is proving less than satisfactory. I'm thinking of starting to blog our journey to hopefully having a caravan we can use. We are certainly learning a lot about the Consumer Rights 2015. Which may be helpful to others. But hopefully your caravan is all sorted now and ready for lots of great memories.

so sorry to see , its heart plunging when something goes wrong, our water heater didn't work on our 1st night and it turned out to be the electric trip switch as it did work on gas. I guess you'd get it back in a couple of days

Lovely caravan but can’t believe your having problems with it already 👎🏻😞 Hope it’s sorted quickly for you and you can start having more adventures 😃😄😄 All the best Michelle and Andy

That is one BEAST of a Caravan there :)

That's a shame you had problems but the van is fantastic Merry Christmas.

Sorry about the heating guys but that's what the first night away is for I guess. To find any problems. That it some caravan.... lovely. I am not at all full of envy..... (lie). Best wishes for your new adventures in the new van. Ian...

Such a shame, but good idea to give it a shake down, hope it all gets sorted, seems standard now to buy something with a gremlin.

What a let down. They will fix it of course but they should have caught that problem before you got anywhere near it. I like the way you told the story though, well done 👍

I really feel for you . Had the same when we bought our new caravan . From dealership to storage site things fell off . Electrical problems. It is a Swift conquer . For the price you pay They are absolutely rubbish. Now we have got damp in two places . Won't be buying a caravan ever again . Wished we kept our old one. 12 years old and was bone dry when we traded it in for the new one . And everything worked as it should .

Beautiful caravan, I want one.

It’s a joke, these things should just work what a blag Hope it’s all sorted guys Looks a lovely caravan Under floor heating rules, we love it in are hobby !!

0:04 hate to see him when he's not excited 😂

Great Choice Of Caravan With Plenty Of Space

very nice caravan.

Shout yourselves some new wiper inserts, that would drive me ape shit

I guess these things happen, but it is annoying. BTW what a fab caravan AND how good are those AAWD movers. We have a twin axle, but only 2 movers and it really does need 4.. Thanks for sharing, Graham

So chuffed for you !!! Fair play enjoy it .

I hope they fix all the problems it's nice

plenty of room to reverse onto pitch🤣lovely van.

Hi could you please let me know how long the handover took? We collect our new caravan at the end of the month. We get the Buccaneer Bermuda and I really hope everything goes well because we are coming over from the IOM and have booked a three week holiday 😬 straight from the dealership.

I love the look and layout of your new caravan. I’m in the US and our “travel Trailers” still look like they did in the 80’s. I looked at the other floor plans online and noticed none have slide outs, is there a reason?

I've had fewer problems with our 12 year old Sterling Eccles Topaz.

Very small compared to what we have in Canada!!!

What a shame. I would not be very happy with the the dealers pre delivery service. 😠

Binge watching caravan videos . Getting cabin fever and oddly craving to be in the caravan whilst isolating

Congratulation on the new Caravan its beautiful. Can you please let us know why you couldnt have AirCon in your old Galera?

We bought our new caravan this year it’s so exciting. Just think of all the adventures enjoy.

That’s the issue when the caravan company get the heatng from Lidl... sorry Aldi.

That’s annoying, hope you had it sorted.

We bought a brand new elddis 554 December2018, we have had Newport caravans out 5 times with in the last year, cause of the problems we are having ..... And still having.... I hope you sort it out, better then us......

What bucaneer caravan is it? It’s beautiful 🤩

Not the best start I hope getting some compensation off Wiltshire caravans as clearly not tested it if first time out it fails. Really they should have came out and sorted it out in my opinion.

I’m gutted for you! Stunning caravan. I’d love to know how the dealership deals with the repairs. I suppose these thing happen, but for me what’s important is how the dealer responds. And, hopefully fixes it with no further issues! Really, really love the van. Aircon too wow 😃

Either not enough fluid in the system (check the header tank in the wardrobe or similar) or the pump isn’t running when it should be. Easy to fix, but back to the dealer.

Hi what’s the update on the buccaneer that you bought. I was thinking of getting one but after seeing your video I have had to have doubts about the build quality can you please give me some update

Sorry to hear and see the problem, due to their poor reputation you will have many trips back to the dealer. Prepare ,but hope not, we know people that have rejected two vans by the same manufacturers. Would it happen to a new car? NO it would be fixed immediately, not back in for who knows how long.

A premier Inn room would be less hassle but it would make for a good holiday in the summer

Have a new subscriber 👍

So, being owned by Hymer doesn't seem to have improved the Elddis experience. Nice van when it works, and I guess you could have used the aircon unit for some heat, provided you had an electric hook up?

You should deconect the power then turn back on

I wouldn’t buy a caravan from them thanks for sharing

They should fix under warranty

Lovely van you have. Shame you experienced an issue on your first outing. My wife and I have just purchased the the buccaneer galera 2017. We have seen on your videos the awning you have and really like it. Could you let us know what awning you had on your buccaneer galera? Thank you and happy caravaning. Excited to hear more on your CL site 😁

This really should have shown up on test. Spoils the experience.

Its sooooo hot in here. then you see the girls playing on their phones with a blanket wrapped around them. LOL.

PDI, waste of time. You would need to be with your dealer to make sure they do what they get paid for. Now the van has to go back to the dealer for warranty work. They get paid twice by the manufacturers. I have this on good authority from someone who works in the industry. Trouble is owners are out of pocket too and fro to the dealers.

I like that back up feature, hi from David in USA

hope you didn't pay for a pdi because they obviously didn't do it that is shameful,l poor service after spending that amount of money I would refuse it and get a replacement just to make them sweat a bit, they are to use to passing off a poor service and just fixing problems as they happen give them something to worry about

Lovely looking new caravan congrats but good grief couldn't the dealership test it first that's just sloppy, especially on one of those!!!!!!!! They were lucky you had air con and underfloor heating otherwise you'd all have been frozen and abandoning your test trip :(

Hope you don't roast the dog with underfloor heating

Surely it wouldn’t have been difficult to reverse into that parking space?

Join our Facebook group - “caravanners with range rovers”

Lucky people I live in tent that's got rips in if plus it leaks can in live with you in a caravan I'm told EV cars cannot tow vans so this industry is doomed ?

The Swedes should stick to making ball bearings . 🙄

Nev ever never ever evever ever buy a new caravan.2 months old is ok then the first owner has had all the problems....my new van nearly set fire to my car.

UK vans are no where near as good as Aussie vans . Ours are built to last.

You have pinched Ashley Neals music.

Must be good to have money eh lol

The ‘woop woop’ did it for me………..off.