The way he is so desperate makes me think that they beat reps who cancel services.

Why does the military use waterboarding when we have Comcast Customer Service ?

I used to work for Comcast. This is their loyalty department and they are instructed to try and push you to stay with them...one of the reasons I quit. They're terrible.

This caller deserves a Gold medal for patience.

Imagine what the rep's girlfriends have to go through every time they break up with him.

The employee was just trying to win the call center contest. Whoever gets the most saved customers gets a $25 gift card for red lobster.

imagine having to break up with that guy.

Is Comcast the worst communications company in the United States?

As someone who has undergone customer service training for Comcast, I can assure you that we know instructed specifically not to disconnect services immediately but after a period of 10 days even though we could, not to mention we are constantly reminded to push unnecessary stuff on customer to meet targets, it's really no surprise Comcast sucks big time and people have been noticing it and leaving services.

YO. it's like he's breaking up with Comcast lmao

I feel like these reps get punished for cancelling services.

Omg! The caller handled that like a pro. I dont think I could have hung in there that long.

this Comcast rep is so emotionally invested... 😂

Most break ups go over more smoothly than this.

Sadly, this guy was probably a God at Comcast before this tape came out. He was probably employee of the month 12 months running. Had the highest retention numbers and was the model all other employees were compared to.

Comcast is terrible. I just disconnected service and had a very bad experience as well.

(Senior Comcast marketing executive): "Sir, ummm I feel you should hear this" (plays video) (Comcast CEO): "I don't get it, why did he want to cancel our outstanding service?"

An important thing to add, is that this video begins after the Customer's Wife spent an inordinate amount of time trying to cancel herself before passing the phone to her husband out of frustration. Imagine this video being twice as long. Mother of God.

"Why do you want to cancel your service?" So I dont have to deal with people like you.

The poor guy probably takes a paycut if he can't convince enough customers to stay.

This guy must get a commission or bonus by preventing people from cancelling

I wish I had the patience of that customer. I really do.

I laughed when he said "number one internet service". Comcast Internet is absolute trash to say the least.

This is the worst form of customer service. Like, this is disgusting.

And I thought I was horrible

Agent sound like a clingy girlfriend who just cant let go

As a billing associate who works for Comcast, this call is embarrassing. Regardless to what the retention agent's responsibility is, I feel that the agent was being a bully. Once the customer declined to provide a reason, the rep should have said " We really appreciate your business and hate to loose you as a customer but hopefully we will be able to service you in the future." When I take a call, I always keep in mind that you never know what a customer is going through. This customer could have just buried a loved one and simply want to take a break from it all, he could have been diagnosed with a terminal illness, or simply just want to try another provider. We have to respect the customer's needs and keep it professional.

This should be illegal if a customer said no we don't want to stay then that's it. They can ask once why they're leaving then after that no more questions about why they're leaving.

I'm seriously worried about those who down-voted this video. Everyone in the world knows Comcast has the worst customer service, including Comcast.

I cancelled them 7 years ago. Never looked back. Cable is an expensive joke in today's day and age.

is this an alternative reality where the customers are all polite and reasonable and the customer service agents are annoying, senseless and disrespectful?

I actually feel really bad for this employee. This is not how a normal human being interacts. This man was being forced to say these things or had an extremely specific quota he had to fulfill or he would get in trouble. Not saying that it pardons him from being a complete jerk, but it speaks volumes of how the company most likely treats their employees like trash.

Props to this guy for staying calm.

The sad thing is Comcast will fire this guy for training him to do this. They tell the Rep's if they want to get incentives they must get information, and must try to maintain customer relationships. They do not accept letting a customer go for no reason. The guy even said he didn't want him to get fired, but that's exactly what will happen. This is what Police Training is like, they train them to be lethal first, then to be detectives second. Then when these stupid cops go out and kill a black male who they think is a target it's the ir fault for being under trained? No, I think they were over trained.

Aside from the cringe worthy conversation that is going on, I am very very impressed and inspired with the professional and calm attitude of the caller. I learned a lot from this.

How could 101 people dislike this video? Anyone who has to deal with this clown company has had to have their patience severely tested at least three times

This is exactly what the conversation sounds like when you want to leave the Church of Scientology!

The first time I had to disconnect an internet service I was nearly in tears just because they wouldn't let me end the connection and they couldn't explain why. It took almost half an hour.

Some say this customer service guy is still trying to convince the caller to stay with them to this day

As a ex employee i totally agree that Comcast is a worst company in entire U.S.A and they are just making fool out of their customer.

The way the customer handled this was absolutely superb. I would have done the same. I commend him for his patience and staying cool. Not easy!

"Fastest internet in the country" *cough Google Fiber *cough

jesus christ, I get less resistance breaking up with my girlfriend

this call is a good representation of why i want to cancel my service.

The representative to me sounds like he has an attitude. This is not a good representation of any company. They need to reform their customer service. I will stay clear of Comcast.

Do not blame the customer service rep, he is following Comcast policy. Blame the executives who make the policy decisions such as this.

I was very surprised and impressed with how the customer kept his composure the whole time he was being hassled by the customer service representative

This isn't customer service, it's the retention department. Big difference.

Comcast: well treat you like you're the last customer in the world.

I work for comcast and i would never in my life fight this hard for comcast. I swear to god this dude is taking it way too personal. I would have cancelled the customer’s service asap.

That is one die hard comcast employee.

That dude is still dating his 1st grade girlfriend

Hmmm, I have comcast and this gave me a great idea. I will call to cancel and hopefully the rep will convince me to stay by giving me major discounts! Hooray! Hope it doesnt backfire lol

It's easy to have bad customer service if you are a monopoly.

The guy on the phone gets punished if he does the cancelation, that's why he's desperate for the caller to disconnect anywhere else but on this call.

I hope they get fired

He sounds like an ex-lover who can't believe he's being dumped. 💔

come on google fiber come on im still waiting....

The call center rep is just trying not to get fired.

This pushes me further away from ever being a Comcast customer. I would never want to do business with a company that would do something like this.

That guy is so fired....

The customer service rep sounds like a dysfunctional ex-girlfriend.

Comcast is number one not because of their "incredible" customer service. They are not number one because they provide fantastic product at a "great" price. They are not number one because of customer satisfaction. They are number one because they buy up all of their competitors and the laws do not force them to rent out bandwidth on their lines. They are the only provider in their areas and they own the most amount of service provider area in the nation. The only reason that Comcast is embarrassed is because this got recorded and went onto national news. Every time I had to call Comcast for something it was like this. They increased the bill regularly but I don't get anything more for the fee. Then when I try to reduce my services it seems like the cost goes up even more than when I had more services on my account!!! They ARE number one for the biggest fraud in the nation though!

"Rogers" in Canada will transfer you about 10 times before you finally get to cancel. They basically make it as irritating as possible so that you will get so frustrated you just hang up the frigging phone before actually cancelling.

I'll have my lawyer pull the call where your sales rep lied NUMEROUS times!!

Look, I have worked in the costumer service department for Comcast, they literally make you be pushy. They literally don’t care if you solve their problems or not, we’re told we just have to wrap them up by being polite. We were forced to sell mobiles, regardless of the department, that’s their priority right now.

Wow, that's terrible! Just disconnect his dang service already! He doesn't owe you an explanation!

corporate america at it's finest

This caller sounds like he's on trial and repeatedly pleading the 5th.

I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me. So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing. I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero. Update; Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.

Never getting Comcast. I do not want to go through THIS harassment if all I wanted to do was cancel my service

Why don't you want faster internet?! WHYYYYY?!

Comcast is the worst, I just cancelled my service. Does anyone else think that $80.00 is way too much for internet alone? I sure do. Screw you Comcast.

God I hate Comcast

I work in customer service and this is literally the worst customer service phone call ever. there is no reason this should have dragged on for 8 minutes. I would have asked for management. This is COMPLETELY unprofessional.

imagine trying to break up with this guy

They must have wips and hot pokers for retention service reps that don't retain.

Comcast is number 1 in Internet and cable... I laughed so hard at that.

He checks the box of every way you DON'T talk to a customer. Rude, berating, beleaguering, condescending, desperate.

Its like an audition for the wolf of wall street 😂

"What about Comcast makes you want to cancel" "Uh, the customer service"

In America you pay 100$ for a normal internet package ? Jesus Christ are you people being juiced or what ...

I work in tech support over the phone. I would be so happy with a customer who was this quick and wanted to get their query over and done with

He has the full right to disconnect weather he wants to or not.

What the hell is this representative problem, just do what the customer want it.

I gave an old modem to a friend. He registered it with Comcast. Comcast then charged me for the usage. I called them on 4 occassions to have the modem removed from my account and we both made a trip to the store and they still screwed it up. Comcast is horrible! Too bad there are no other cable providers in my area.

Welcome to the world of retention. Tough job, been there and the rep was trying hard but honestly dealing with a customer that is refusing to give an objection is worthless. I would have just disconnected his service and moved on.

This customer rep is crazy as hell. He sounds like a damn jilted lover. You can't make customer stay with a service they don't want period.

Comcast has a complete monopoly of cable in NH. They price gouge by more than doubling the rate after the 2 year contract ends. Because they are the only game in town I can't cancel so I'm force to have my $125 bill go to $280. Really shameful company. They have satellite but the internet on that is useless

this guy sounds like he is trying to leave Scientology

Sounds like this guy is trying to breakup with his crazy girlfriend. Lol!

Wow the customer had some straight up patience!

I can barely even watch this vid because of stupid Comcast internet

My late wife would’ve said “Look M.F’er! Cancel my Comcast.

There should be a class action suit against Comcast for breach of service! For over 6 months I had no internet on my phone from the hours of 11:00 p.m. to 8:00 a.m. in the morning. I called and complained bitterly. Nothing happened. I finally switched to T-Mobile 3 days ago and now I have internet on my phone 24/7... Bundled with my T-Mobile phone, I save $25 a month and have way better service. If you want to cancel Comcast, you must go in person to one of their offices. Tell them you're moving in with your children and selling your house and using their internet.

Comcast admitted today that this representative's pay, like all the representatives, is based on how many people they can stop from disconnecting. This man is insufferable, but for all we know he could be desperate to make enough money for his family. Everybody lost in this, and I hope so hard that Comcast comes out of it the biggest loser.

I was a customer service rep for Verizon Wireless, if someone tells me they wanna disconnect I convince them for 5 seconds then give up. You need to understand this guy is passionate - and depending on the call center you're at you can get in a lot of trouble if they find out you didn't try to keep them connected. This guy went HAM though - a little overboard in my opinion but I respect it.

This is what Comcast executives don't understand. They say that this rep is an embarrassment to the company but they are the ones putting pressure on lower level management for retention numbers. This guy was an obnoxious tool but he was doing what he was told to do. Don't blame him blame the big guys in PA

So they’ve been overcharging “at least $100 per month” and this guy was with them for 9 years. Amazing.

i work at these companies. when someone ask to disconnect, you need to tell the rep. why. no one will disconnect without knowing why. how am i suppose to disconnect if i dont know if its a technical problem or customer service problem? and lying wont help. i would just say "sir, you wont tell me why, i cannot help you. there is no way to change it." and repeat,raise my voice, until he gets tired.