Update: The owner of Ball Equipment has reached out to me and seems interested in finding out more about my experience. I will post a video update when I know more. Also as far as this mower being or not being a commercial mower, it is listed by Husqvarna as an entry level commercial mower. Either way I’m learning a lot as I go and sharing my experience to hopefully help others.

Like you, I have learned the hard way when claiming warranty repair with dealers and manufacturers. You have to document everything. I record phone conversations and send them a transcript of our call. I took one dealer to Small Claims Court and the documentation won the case in my favour. Sad world we live in.

Please , Please take this dealer to court. Can't stand crooks. !!!!!!!!!! Everybody who lives near by , Should go by there and bless those people out. Please boycot that dealer & Husky equiptment. I'm fixing to get a new mower , And it will Not be a Husky. !!!!!!!! I promise.

Dude you absolutely have the patience of Job and I'm praying that God blesses you with fruits way beyond what the dealer and company have put you through. Praying for you bud.

I will never buy a Husqvarna product again thank you for all the information you've you're a blessing

I purchased Husqvarna PZ60 over 6 years. The rt hydro went out after a little over 4 years in. Contacted my hometown dealer and he immediately said bring it in. I took it to him and even though it was past the warranty he said he would take care of it and put a brand new hydro on and I had it back in 4 days. Haven't had a problem since. Dealers that take care of their customers are far and in between but when you have a good one count your blessings. My PZ60 was over $9000.00 and is a commercial grade mower.

I own a lawn care company, and I chose the dealer and the mower brand based on reputation and recommendations. I buy my small equipment at the competitors dealership because of brand. I would not have chosen this dealer for my mowers because of their lack of professionalism to ALL customers. I saw your update about the owner of the dealer reaching out to you, which is the proper response, but at the end of the day, those same employees or family members will still be working there. Good luck brother.

Bad customer service is the worst. Thanks for sharing. You guys are awesome

That's not only a stealership, but a thoroughly inept one.

I'm a retired CAT&CUMMINGS knuckle buster and really no nothing about zero turn mowers! Have several people I know have this type of mower; a very good friend had had one given to him and it wouldn't travel in a straight line!? He is a DIY er and pretty knowledgeable when it comes small engine repairs; I actually take my string trimmer to him when it gets cantankerous! Well after spending a few $$$ on the zero T and not making any progress he asked me a few questions and told me what he had learned. The thing that surprised me was that the marjorie of these machines don't have a spin on hyd filter and it's a sealed system that there is only one manufacturer that supplies that market!?!?!? I recently by accident watched a video about these mowers and learned that currently there are only a couple of manufacturers that now are producing serviceable hyd system. Also another acquaintance of mine just recently bought a new Kubota zero T and I asked him if his had a spin on hyd filter!?!?!? He said that the hyd system was completely serviceable including changeable FILTER.

I bought a BadBoy Outlaw 61" gas powered with the Kawasaki engine zero turn in 2015. Built like a tank and have had ZERO problems. I do yearly maintenance and take good care of it. Great machine.

Hey HWM Thanks for you sharing this video. You just saved me $6000. I just got approved to buy one of these things from the local big shop. I am now going to the orange one Kabota from here. They’ve been in town for over 30 years. Thank you so much and God bless you . 👊🏽

Any dealer can sell you one mower. The service department will sell you the second one.

You waited 4 months before calling and checking up???!!! You have more patience than most of us, sir

Have never bought Husky. But thanks to you I never will. I stand by Gravely and have never been disappointed.

I think this is just a sign of the times. Customer service and appreciation are extremely rare anymore. Good luck to you thanks for sharing.

Thank you for sharing. I will spread the word. They need to stop selling junk.

I was just looking for a zero turn used on Facebook market but couldn’t find anything I wanted but ever since ball equipment Promotionals kept popping up on my feed that I was going to buy a zero turn from there tomorrow. I’m taking this as a sign and going somewhere els.

These videos are so important! People need to do more of this ( and positive interactions also). Companies and people need to stand by their work and products. Thx again

Bought my Scag in 2008, and it has worked perfectly every time I have used. Prices were better then, and I'm glad I have it.

I bought a Huskvarna ST427 Snowblower here in Washington State from a company in Spokane called COUNTRY HOMES POWER. I had a similar experience with them, with a twist. They actually sold me a used unit as a BRAND-NEW unit. While I was inside doing all the finance paperwork, they loaded the machine. I realized they hadn't given me a manual for the machine, so I walked back in to get the manual and the 2nd key. They said, "Oh, we don't have the manual or the other key. "I asked why not?". "Oh, it wasn't returned with the unit." It was then they told me the snowblower was a used unit which had been returned and refurbished. I said, "You told me it was a brand-new unit." It did look brand-new because it was only used for about 45 minutes and the previous owner returned it; and now I know why. They are junk! The brand is overpriced, overrated, and the customer service I got sounded similar to that which you received. I will never do business with this company again. COUNTRY HOMES POWER of Spokane, in my opinion were scam artists.

Also as a previous employee of a lawn equipment dealership I'd like to extend an apology that you have gone through this. No customer should have to jump through that much to get some help with a faulty product.

My neighbors love their Skag mowers. Never have any issues. Everything is HD and dependable. I have lived here 11 years, and he does a lot of commercial mowing. He also mows all of the properties the brothers own, mine included. Skag always running and dependable.

I had a similar story… 20 years ago… with an Ariens Dealership. Bought a brand new Ariens ZTR with a 2 year warranty, and 3 months in, the axle in the right hydrostat unit snapped. Dealer gave me a lot runaround, but I contacted Ariens Mfg directly, and they sent me a new unit. A year later, the left side snapped, dealer fumbled it around. I contacted the corporate service rep, they sent me a new one, and life went on. The mower was a POS. Before I got rid of it, I’d replace the deck, the engine, and both hydrostats (again). Granted, I got 15 years out of it, mowing 2.5 acres a week for about 25 weeks a year, but it surely wasn’t a very good mower. The dealership I bought it from was worse.

Hi Heath, that's why I don't go to Ball Equipment anymore, I bought a few things there, never again. Last time I was there it took a half hour just to help them figure out what I needed for an oil change on my zero turn, and he acted like I was irritating him, I won't go back there.

I had the same problem with a scag. How my problem is different is when I took it in and they couldn’t make it duplicate at the dealership, I had the manager take it home and use it. I knew his brother mowed soccer fields. Needless to say the problem duplicated before they were done. Scag fixed it right away. The machine now has 2000 hours on it and has given no unforeseen problems since.

You did what is right, good job, your actions have saved lots of other people heartaches. 😊😊😊😊😊😊😊😊

Thanks for taking the time to share your experience. I have a bobcat 3500 and it has been a great mower so far. Only have about 250 hours on it. I have a Husqvarna chainsaw that I had problems with shortly after I bought it and nowhere can you find a phone number for Husqvarna. Will not ever buy a Husqvarna product again.

Toro Titan with the My Ride seat system.. Mine threw the belt in the deck drive belt. The dealer sent out a tech to find what happened. It picked up a stone in the pulley, which kicked off the belt. The belt was ok, he put things in order, sharpened the blades, put it through on warranty. The mower was two years old at the time. TORO makes mowers.

I bought a Hustler,Fastrak 54 inch,in 2014.Belt broke at 8hrs,ran over a ant bed,I didn't see. Dealer sold me a belt at cost,no labor to put on.Replaced that belt this year at 430 hrs.Around my area Hustler and Bobcat I see the most.Never had a problem with my Hustler. During the winter I run it 10 minutes every 2 weeks replaced the battery last year.Great video.

I’ve ran John Deere mowers since 2012. Have 2700 hours on 1. 1700 on the last 1 I bought. Great service. Great mowers. 3 year warranty. 900 series mowers.

I was a Husqvarna dealer for over 16 years and I've never had an experience like yours dealing with Husq. The way this dealership treated you makes my stomach hurt. I would contact another certified Husqvarna service station and ask them to contact Husqvarna and explain the situation. I'd also mention that you were having issues early on but was told to keep using it.

Same experience with Husqvarna. Mower caught fire and found that it was a known problem with that model wouldn't even talk

Thanks for sharing your story. You were treated so poorly by Husqvarna that I will never buy any Husqvarna products as a result. Hopefully another brand will treat you like they want your business. I feel badly that you are stuck with that boat anchor. Thanks again for sharing!

I shopped for several years while using a second-hand Hustler Fastrak that was bleeding me dry until I settled on a Bad Boy zero turn from a dealer. They buy straight from the manufacturer with no middleman rep. and in-house service. Been very pleased with the purchase and dealer relationship.

Thanks for sharing your story. Sad you had to go through this mess. I know this probably won't help you as I'm in a different part of the country, but maybe someone else. About 4 years ago, I purchased a used Gravely zero turn from my brother in law with over 1000 hours on it. No warranty of any kind. I do all of my own repairs. I quickly found the dealer in my area( Fohn Furniture and Outdoor Equipment in Lebanon Mo) is a really stand-up guy. He had sold the mower to the original owner and has been extremely helpful in getting me any parts I have needed and helpful information to make needed repairs. Usually, any parts purchased from him are actually cheaper than I could find online. He has treated me as if I was the original purchaser. I really appreciate the great customer service and am very happy with the mower.

I’m on my third Ferris over 30 years . Have been well pleased . All three have tanks. First was 8 years old used at a church camp. The last was sold in Cairo Ga. I worked with that dealer for 20 years . Thanks Mrs Beth Butler .

I was getting upset myself watching your video. You have more patience than me. I had a major issue with my husqvarna garden tractor that they knew was a design issue and refused to take care of me. I will never purchase another husqvarna anything again. I recently picked up a nice Gravely zero turn…so far so good.

I'm 50 years old and have learned warranties are useless mowers, car dealers, etc when it comes to big expensive repairs, they are fine with the small things. Once you buy your responsibility all the warranty talk is noise to get a sell. Always been that way I can imagine how much worse it has gotten in the new America. Have a blessed one.

Shopping for a new mower right now and glad to have this info before I buy, thank you for taking the time to share your experience.

I own Gravely and Scag zero turn mowers. One John Deer lawn tractor. Neither zero turn has demonstrated a single issue over several years of service. I've had the John Deer for twenty Yeats and have replaced the blades and belt once. I've been blessed. Sorry for your troubles. Hope your future purchase brings better luck.

This sounds like every call I have ever made to my local cable tv company !!! 😂

I bought an Ariens IKON 48. Totally satisfied

Thank you for posting.

$3k for a Snapper ZT Lemon. Had problems when I picked it up. I should have immediately asked for my money back. My mistake, I regretted later. I had one problem after another. When the deck fell off, I had it welded then got rid of the thing. I got a little John Deere lawn tractor that was way too small for my 2 acres. Even so, it lasted 7 years before I wore it out. Good service and a great dealer. I returned, bought a commercial JD ZT for $9,000 and never regretted it. I'm still using the original battery 4 years later. Just replaced the blades this season (and I have oodles of fire ant hills I mow over all the time). Others can say what they want but I believe the best mowers are the very expensive ones.

Does your mower have the ZT3400 HydroGear? If so, there is a bypass valve inside the pump that is notorious for coming unscrewed, allowing the pump to go into bypass. This causes the pump to lose power. This happened to my Dixie Chopper, after it was out of warranty. The shop I bought it from wanted $1,000 dollars to repair it, and $1800 to replace the pump. I could not afford this, so I began looking for options to do it myself. I could not find a good video on rebuilding it, but I found one that was similar. After ordering the seal kit, I removed the pump and busted it open. After cleaning the pump, I put some thread lock on the bypass valve, tightened it to spec, then buttoned her up using all the seals that came with the kit. It only took me a couple of hours. That was about 4 years ago, and I have not had any issues since. I'm not saying that this is your issue, but it sounds exactly like mine.

I was looking at this mower but thank god I went with a Bad Boy Maverick HD with a Kawasaki mower. Been cutting 2 foot high grass with no problem. Out of all of the zero turn mower’s I’ve had this one has been the best.

Sucks you are going through this. I do lawn care for a living and I run Hustler mowers. I have had a few minor issues but my dealer and Hustler stood behind everything. I put a lot of hours on them. I have a 2019 with over 1200 hours on it, and a 2023 with 400 hours on it. They are built like a tank and have the best hydros in the biz. Thanks for the video.

Thank you for this awesome video! It's people like you that really help the customers make the right choices on what to spend their hard earned money on!!! I also have a Husqvarna zero turn and had to deal with their customer service which is awful! Shame on you Husqvarna for treating customers the way you do! My next mower will definitely not be a Husqvarna!!!!!!!!!!!

Thank you for posting. I'm currently shopping for a zero turn and had considered Ball Equipment (also live in Michigan). Not anymore!

thank you for sharing thatI've been looking for a lawn mower

I was in the power equipment business for 30 years. I was a distributor service manager. My job was to provide support for dissatisfied customers. When the factory receives a complaint they would forward the complaint to me for local handling. I'm proud to say I had 100% customer satisfaction. I taught the dealer service schools. All warranty claims crossed my desk for authorization. I had complete authority for out of warranty claims. I did have my favorite shops. There were a lot of Ball Equipment like shops back in those days. But there were mostly good dealers in our network . My advise is to contact the manufacturer directly a defect is a defect no matter how long the warranty is. You can find help through the manufacturer. Each one has a national service manager . Thats who to get it touch with.

Hi Heath, Twenty years ago, my model RC club demoed several mowers. One was a Grasshopper ($12,000 new). The club bought two Husqvarnas. I don't cut grass at our field, but I think they've had good luck with the Huskies. I have about an acre and a half to cut at home. I bought the Grasshopper. Never a problem. Twenty five HP Kubota diesel. Never looked back and no regrets. Still running strong. WARING! NEVER POSITION YOUR FACE OVER A DEAD BATTERY!!! Ever see one blow up? I have. They can explode like a bomb. Shalom/gw. PS. I was a Husqvarna chainsaw dealer for eight and a half years. Their customer service is in no sense what it used to be. It's a shame. I think they still make great saws. But you can never talk to an actual human being.

SPARTAN ZERO TURNS are the bomb... I'm in WV and this thing can mow hills like no buddies business.

There is a very popular KZfaq channel that deals with this type of equipment. It’s very informative and they recommend a Graveley or Ariens. I bought the Ariens which was right around $5,000 and it has served me well for the last two years.

Thank you, I was close to a 34” purchase . Your video changed my mind. Going with a Hustler

We had a Gravely commercial tractor with a front mount mower deck for over 20 years. It was relatively trouble free with most issues operator related (mowing things that shouldn't be mowed... like saplings and stumps). Then a Cub Cadet ZTR. It's had 8 or 9 new spindles installed in it; a caster wheel spindle; anti-scalp wheel welded back on; 3 mower deck fingers; muffler fell off; etc. over the years. It's too lightly built for a rather rural property. It would be fine on a nice smooth and relatively flat lawn but not on a rough hilly property. I recently bought a Ferris walk behind so I could mow some of the steeper hills rather than string trim them. The Ferris mowers are not inexpensive but I imagine that you'd get 20+ years out of one... and still have a spine after mowing rough ground as they have excellent suspension! I'll never buy another home owner grade machine after these experiences.

That sucks, really sorry to hear that. Good dealer makes all the difference I believe but still disappointed. Husqvarna didn’t stand behind it.

Have to share , my commercial zero turn has Been flawless for 23 years. Only replaced the belts last year...CubCadet M48, w Honda 18hp.

Thanks for the video. I had narrowed my choices to either a Huskvarna or a John Deere Z Track. After watching your video, I ordered the JD Z-Track; just came in this morning. The JD was more expensive and they are proud of their parts but after watching the crap you went through, I'll be riding Green for a long time to come..

We got a Bobcat predator pro 7000 commercial mower with the ZT5400’s and 72” deck. It’s unbelievable. Ours is green before they started the orange and white. I think Schiller made mine. 2650 hr warranty. I hate that social media controls the world, including getting any kind of movement or service. But it’s where we live now.

Post covid, everyone sucks, dealing with companies in general is terrible. Its like everyone just stopped caring. Thanks to this video, I will never buy anything made by Husqvarna again... I just bought a Scag Patriot 61 a few weeks ago and so far its been great, although it blows dry material (leaves, etc) out the front so it gets messy, they do make a shield to stop that but I haven't ordered one yet. My exmark was getting hard to find parts, shes a 1999 model.

Thanks for sharing your experience

Thank you for telling me about Husqvarna

Thank you for the video and yes you will save someone's frustration like myself. Husqvarna is off my shopping list.

I bought my Ferris used and love it!👍👍

Have had a Bad Boy zero turn for three trouble-free years. Do my own maintenance with no problems so far.

More people should do this when they are treated like dirt. Maybe some of these dealers will get the point when they start loosing business especially item of this value. The company was sadly lacking in this case and shame on them.

I have a John Deere commercial mower with a 7 iron, 3/16 inch thick stamped steel deck and I’m glad I went with that over a welded deck. It has 1/2 inch supports around the edges too. The deck itself weighs 448 lbs. There are quality stamped decks.

Thanks for spending the time to share your experience, I’m glad your video popped up during my Husqvarna search. I narrowed down my purchase choice between Husqvarna and Toro with a slight edge towards Toro, I’ll give the Toro a shot.

Thank you for the video. Im shopping for a new mower and Husqvarna is now off the list of the ones I was going to look at.

Owned 3x Husqvarna P525D front deck mowers, aged between 2012 to 2019. All have had a problem with the main Hydraulic fluid filter loosening. Was told by our dealer that they knew it was a manufacturer fault but as Husqvarna wouldn't admit that all they can do is suggest we 'keep regular checks' on the filter and look for leaks. Obviously, we carry out daily/weekly checks on the equipment anyway and, surprise surprise, we have to regularly tighten the filters. We are about to purchase our next commercial mower and as we prefer out front mowing decks we are looking to go down the same route as the majority of other local contractors and switch over to Kubotas! Husqvarna's quality just is not upto standard! Even our local stockist who supplies both said when a Kuboat breaks, they tend to have the parts in stock. No chance with Husqvarna as they restrict them on how much they can stock and everything is on a weekly order rota. If you breakdown at the wrong time you could be waiting 2 weeks just for some basic parts like a throttle cable etc! Thanks for you video and sorry you're in such a crap predicament! Keep up the good work!

I had to drive 4hrs away to purchase a mower at the only dealer who had the model I wanted in stock. I was told the mower was gone over, prepped, and is ready to operate. First cut it was making my lawn look horrible. Did some checking to find low tire pressure, mower deck wasn't level, and low oil level in the engine. Never trust dealerships...

thank you for sharingI've been looking4 Hour lawn mowerI know now to leave Husqvarnahow long

Thanks for the heads up.

I almost purchased a Husqvarna. I’m glad I went with a Troy-Bilt. When they break, and they will as all mowers do, they’re easy to fix and I can just do it myself.

Kubota. Kubota has KTAC insurance that covers the unit bumper to bumper. My wife has a Husqvarna sewing (13,000) machine, they have closed our dealer which was in a Jo Anns Store and to get service your machine has to be shipped to Arizona for any service and repair. If there is a next time, we will buy a Brother sewing machine.

I bought a Bad Boy Lightning in 2009 and used it for my income for 10 years and still use it every week at home. I've replaced belts and a pulley but otherwise it has been great. I can honestly recommend Bad Boy. Sorry you had problems with yours.

I purchased a 54" Hustler with a Kawasaki engine in 2015 has just under 400 hours. It's been a solid machine from day one. Our property has a decent grade enough that at times the mower will raise up in the front. Under normal use the Hustler mower will be there for years to come, good luck.

You can always file a Better Business bureau complaint . And or the attorney general office.

WOW I am sorry to hear you went through that situation! It makes me mad just listening to you talk about how bad your situation is with that lawnmower and the dealership. I have had a situation somewhat similar happened to me. A dealership like that will definitely not keep customers coming back if the word gets out there. I know someone who has made up T-shirts for their entire family stating that they would never deal with a certain company ever again and walked around a show that they were at with the shirts on. The shirts said something like ask me about so-and-so company and why I am so mad. It didn’t take long for people to catch on.

Thank you for sharing this. I was sort of feeling like I was experiencing this sort of treatment because I was a female senior citizen.

Glad I saw this,was looking at a mower just like that, I'll keep looking.

Down here in SE TX, where the grass grows fast and 9 months of the year, Scag is king. The lawn guys of any size use Scag. I bought a Scag about 15 years ago and it has been rock solid. I took it in at the end of last year and had the head gasket changed on the Kawasaki engine because I was starting to get a little oil seapage into the coolant. Scooter’s lawnmower in Beaumont TX took good care of me (I did not buy from them, they weren’t in business when I bought it). Everything is great again. Friends have bought Badboy, and Husq, and others to save a little money and all have small nagging issues. Scag is,expensive, but I will buy another one if this one dies.

I applaud your video! Shysters are everywhere. I was considering buying a Husqvarna, but no more. When money is more important than a business's good reputation, it must be avoided. It is a common problem in America where foolish management worships money without remembering where it comes from. Look at Boeing, for Pete's sake! The time to disappear this type of problem would have been when you first walked in. It should have been AUTOMATIC with a good business. For anyone to have to experience what was painfully described in great detail in your video, plus the loss of money, use of the product, and having to buy a backup Plan-B mower, and compounded by a vast amount of time to address an issue that SHOULD HAVE NEVER occurred, is all anyone needs to know to stay away from that business and brand. Any business that would mislead a customer for this length of time should be avoided at all costs. There are better companies who will do the right thing to keep their reputation beyond reproach. It is sad when management becomes the main failure of a product line. I would suggest filing a complaint with the BBB and investigating a company before trusting them with your business.

Thank you for taking the time to make this video. Well made by the way. You video saved me the hassle. I was considering Husqvarna but not anymore ‼️👍

We bought a Ferris for our church in 2020. It has been incredible, I have loved it. It is very very strong and make a beautiful cut.

I will agree with you. Customer service should be number 1. Thanks for sharing your opinion and experience.

You have more patience than me! That mower would be a pile of ashes by now😂 Hopefully by the powers of social media and because I read your pinned comment somebody gets off their A$$! Take care Heath and Rachel👊🏻

I operated a lawn care business for almost 25 years. I have rebuilt several pumps over those years. Most of the time it was just a seal leaking so it was an easy repair. On all my equipment they had a separate pump and drive motor. On most if not all now have a single combo of the two. When one fails they both do. I had a friend that that has a newer mower and it cost him almost $2000 to replace it. I never had to replace a wheel motor but the few pumps I did have to replace never cost me over $500 and a rebuild kit was $100 or less. Just another reason I'll keep using my old equipment. For me they have a better design and less upkeep.

Have a48 inch HUS.over 1000 hr. no proplems. LOVE it.

Rachel summed it up succinctly! If I were screwed by a crappy company like this, I would hire Rachel for public relations rep!

Hey Brother. I hope this video gets a million views . I might get a letter from an attorney sent to Husqvarna . Let them know this isn’t over . You know a lot of people…. Bad advertising hurts . Go for it ….thanks for sharing. Craig. Pa.

I think you chose the right path to resolve, I hope that 84k is just the start for viewers. Good luck!

I’ve been extremely happy with my zero turn cub cadet with a steering wheel. Handles extremely well on hills. I bought a z-force s. Liked it so much I bought a second one.

I like this jump starter

Around me everyone is buying Gravely zero turns and they are loving them.. You are right dealers make or break a name of equipment.. I have a John Deere commercial mower with a front mounted deck.. I am not a fan of zero turns

I'm sorry to learn about your experience. I do commercial mowing. Good brands to look at are Dixie Chopper, Gravely, Ferris, even Scag. If you find a mower with a big box store name, and they claim it's commercial quality, walk away. This is my 6th season using a Gravely. With regular maintenance and service, it has been an animal. Good luck sir.

Thank you for this information. I agree with you.

Heath it’s hard to understand why some dealerships are so eager to sell their products but not able to get your problems resolved without having to jump through hoops may things get better for you in the future 😮😊❤