The CritiCall hiring assessment test is a computer-based assessment tool specifically designed for evaluating candidates for jobs in emergency dispatch and call center roles.
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CritiCall Hiring Test is widely used by public safety agencies, such as police, fire, and medical emergency services, to identify individuals with the skills and aptitude required for effective communication and problem-solving in high-pressure situations. Here are the key features and components of the CritiCall test:
Typing Skills: Candidates are assessed for their typing speed and accuracy. Dispatchers need to quickly and accurately enter information into computer systems while maintaining a conversation with callers.
Data Entry: This portion evaluates a candidate's ability to input data quickly and accurately into a computer system. It simulates the real-world task of entering caller information into a computer-aided dispatch (CAD) system.
Listening and Comprehension: Candidates listen to recorded audio conversations and are asked to extract critical information from the calls. They must demonstrate the ability to understand and follow verbal instructions and identify important details.
Multi-Tasking: The CritiCall test assesses a candidate's ability to manage multiple tasks simultaneously. In a dispatch or call center environment, this skill is essential, as dispatchers often need to handle multiple calls and requests at once.
Decision-Making: Candidates are presented with various scenarios and asked to make decisions based on the information provided. This evaluates their ability to think critically and make effective decisions quickly.
Situational Judgment: This section assesses a candidate's judgment and decision-making in various emergency situations. Candidates are presented with scenarios and asked how they would respond or prioritize actions.
Memory Recall: Candidates must demonstrate their ability to remember details from a call and relay that information accurately when required. Memory recall is crucial in ensuring the correct information is communicated to first responders.
Map Reading: Candidates may be asked to interpret maps and give directions to callers or emergency responders. This skill is particularly important for dispatchers who need to guide first responders to the location of an incident.
Spelling and Grammar: Good spelling and grammar skills are essential for clear and accurate communication in written messages and reports.
Audio and Visual Discrimination: Candidates are tested on their ability to differentiate between similar-sounding words or numbers and recognize subtle differences in visual information.
Critical Listening: Candidates must identify critical information from background noise, which is vital in a busy and noisy call center or dispatch center environment.
Stress Tolerance: The CritiCall test is designed to introduce time pressure and stress, simulating the demanding nature of emergency dispatch work. Candidates must remain calm and focused under pressure.
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