What are the cultural considerations we might encounter as a mediator?
- different ways of greeting parties and shaking their hands
- should women be at the negotiation table?
- may I look into the eyes of an older person or is it disrespectful?
- a mediator is an authority figure
- bargaining must be a drawn-out haggling process
How do we manage these considerations and not let our own biases, including attribution and confirmation biases, undermine our role as impartial neutral third parties?
Watch Felicity Steadman in conversation with:
- Lazarus Phetla
- Nomonde Keswa
- Hendrik Kotze
- James Mangerere