In this episode, we’ll explore case creation and case management in the customer center.
As we have noted in previous videos, cases are used to manage a customer’s interaction with customer service and technical support.
When contacting the GlobalCare Support Team, customers should be prepared with:
Their Customer Service Number (or CSN)
Their Contact information
The Name and version(s) of product(s) that are affected
A Description of the issue
And the Urgency and impact of the issue.
Having this information handy will ensure that you case is logged appropriately in the GE Case Management System.