Host Mark Slatin talks with James Killian of HSD Metrics about misconceptions about three use cases for employee experience improvements on the latest episode of The Delighted Customers with Mark Slatin #podcast.
Tune in to the Delighted Customers Podcast on the Agile Brand Network with host Mark Slatin. Discover insights and practical tips to empower leaders in delighting customers. Learn about the Trusted Guide Roadmap Masterclass for CX leaders struggling with executive buy-in, offering proven frameworks and a four-step model to enhance your CX strategy. Visit empoweredcx.com for more information.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.