Cyber attack hits auto dealerships: CDK tells customers their software could be down for days

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CNBC Television

Ай бұрын

CNBC's Becky Quick reports on the latest news.

Пікірлер: 104

@antclifton6469 Ай бұрын

i used this software when i was a tech at honda. cdk being down in an auto dealer is like the internet shutting down worldwide. everything seems primitive and harder to navigate because it’s not the normal routine

@JoeCroninSHOW Ай бұрын

This is the worst 2 news people ive seen are they on drugs ?

@UBeesh10 Ай бұрын

Lol I didn't know what you meant. As soon as I read this comment they started fn up lol

@deemore 29 күн бұрын

I realized this also

@dubbrx 28 күн бұрын

The moment I read this comment I noticed it 😂

@kjprettyboi99 26 күн бұрын

Okay 😂

@tj8310 Ай бұрын

Been dealing with this at our dealership. Because some people come in on their lunch to check out a vehicle, and writing it out on paper takes so long, some people just leave because of how much time it takes. And we’re unable to see our numbers, or see how much we’re loosing or profiting from a sale. Really hope they get this fixed soon

@Lobsterman5481 28 күн бұрын

They should have done their homework before stepping in a stealership .

@fender42421 27 күн бұрын

damn cdk...... should have gone with reynolds & reynolds lol

@DarkAttack14 22 күн бұрын

Wait till your commission check is smaller than you think it should be ;)

@DarkAttack14 22 күн бұрын

@@fender42421Reynolds didn't get hit this time, but be sure if this one pays off they'll get Reynolds next. Also both Reynolds and CDK are in hot water over fraudulent business practices.. Two sides of the same coin

@darlayjones669 Ай бұрын

Car dealerships today and scooter shops tomorrow 😬🥶☹️

@leeedens9497 29 күн бұрын

Heard about this, CDK got hacked and that is the system most car dealers use, crazy, but it's the world we live in

@user-lj2wo6jy8b Ай бұрын

Dealing with this at my dealership to on the parts side got a lot of angry wholesale customers when I can’t give them an accurate price

@marylandterpz 29 күн бұрын

Imagine a cyberattack that erased your car note ❤❤❤❤❤❤❤❤

@Dakid015 28 күн бұрын

Haha that would be nice but the bank and dealership will find some way to get their payment

@P2B_JC Ай бұрын

This doesn't stop sales, but it makes the process longer. There are alternate ways to get this done.

@sun4308 Ай бұрын

It stops sales sir. If you don't know your cost and other things. You can't pay off cars, payroll, customer input data, contracts, products.....all that.

@P2B_JC Ай бұрын

@sun4308 depends on the CRM. We use dealertrack. We're not affected other than TTL, which we just use the SOS website to get all that done. Just adds a few more steps. Dealers that use CDK for everything are pretty screwed

@keith3970 29 күн бұрын

I remember when the world ran just fine on paper and pencil.

@allenhibbs1 27 күн бұрын

Yeah that is true but going back to it you realize how inefficient it really was. People want things done fast now adays.

@jasonwood3 Ай бұрын

Down for days is very likely. The idea that there was a "second" attack is unlikely. It's more probable that their incident response processes were inadequate and they didn't fully remediate their systems. And the idea that there would be a BIG "holiday sale" on a mid-week holiday is pretty funny too. They will be lucky to get back to 100% by 4th of July.

@Murdoch493 28 күн бұрын

I can see them getting hacked. Speaking from experience, their systems are super dated, but they just keep rolling with the same software and applying Band-Aids.

@Chad-Giga. Ай бұрын

I’ve had brand new 430 on loaner for weeks now with no end in sight

@ryanfitzsimmons8136 Ай бұрын

Have vital information. Great work 👏 bravo.

@2fast4all 25 күн бұрын

Last Thursday the 20th I bought a part from a local Honda dealer that was a will call. I did get a notification for 24-48 hours. Called the dealer over the weekend and they told me there has been a major network problem so I told them no problem ill wait on the notification. As of yesterday I finally got the green light to go pick up my part. So I guess this cdk software was affecting coast to coast.

@farristolesome4419 Ай бұрын

This is what happens when you welcome in a bunch of newcomers who hate us. This is just the beginning .

@MrProy33 Ай бұрын

Just wait until the hackers go after EVs, and you can't get to work 9ne morning without sending em bitcoin.

@bmwlane8834 Ай бұрын

Ok Drump lover!

@nicktrump Ай бұрын

@@bmwlane8834 trump sleeps in all your heads lmao 🤣 and rent free 😂

@thelittlebiggiant-u4o Ай бұрын

They’ve tried. Frankly, it’s just easier to hack an ICE vehicle because they’re usually extremely dated and suppliers don’t know how to solve the problem because software is outsourced. What does bootlicking a dealer who wants to rip you off taste like?

@tboneforreal Ай бұрын

You can do that to any modern car, not just EVs.

@nicktrump Ай бұрын

@@tboneforreal I drive a 60s car so jokes on them 😅

@Igoriann Ай бұрын

You don’t wanna buy electric. You won’t buy anything at all..

@gigilifeent1273 28 күн бұрын

Smart guy u already know what’s up 😅

@stackchn Ай бұрын

The frequency of black swan events are rising. Just think of how the 🎥 movie Fight Club ended...

@gordmoodie3861 Ай бұрын

Would be nice if they went after the credit card companies like Project Mayhem did - everyone back to zero! ;)

@Killsun Ай бұрын

Sold 3 cars since Wednesday, back to old school, we have to actually sale the car not the price, we have to acturally the car not the options. It feels good!

@fender42421 27 күн бұрын

hope you speak better in person than you do typing lol

@Proverbs-qw8nk 26 күн бұрын

@@fender42421😂

@wall7103 25 күн бұрын

CDK hasn't worked properly even when it's not under attack. Doing us a favor.

@jacobtrr Ай бұрын

Clients logging in to DMS ?

@kucan100 Ай бұрын

@Lobsterman5481 28 күн бұрын

guess who's going to be paying for all this?

@klausschwab11 Ай бұрын

The Kia stealership my buddy works at was bragging that they have stayed open and made over 50k in gross the last two days. They markup all the inventory and nose pickers keep buying their cars in droves. The public is not smart and will continue screwing themselves. CDK being down has not stopped any of the shady dealers at all. If anything they are making more money.

@ASD-DAD Ай бұрын

You cute

@michael8614 Ай бұрын

You obviously dont know what you are talking about. Furthermore kia is trash.

@klausschwab11 Ай бұрын

@@michael8614 What do I not know what I am talking about? Let us all in on your knowledge. I worked in the industry for over 15 years. I know exactly what I am talking about and all I stated were facts. Not opinion or speculations. And you are right about Kia being trash but unfortunately that dealer alone sells 300 a month to folks that can't count to ten and all they care about is screen size and apple/android auto capabilities. People are not smart and out number the smart ones 1000 to 1 so prices will only continue to rise because those folks are easy to manipulate.

@michael8614 Ай бұрын

I work in a dealership and with the same abount of experience. Unless youre using a different dms, no dealer is making a killing just as a fyi.

@klausschwab11 Ай бұрын

@@michael8614 I wish that was true but they are killing it. 7k markup on all cars new and used. 300 a month in sales. One sales guy is raking in 30k a month! I cannot make this stuff up. That is just the one Kia dealer I am talking about. That same dealer is controlled by a corporation that owns dozens of other dealers in the area and are all doing the same. I know many throughout the area who work in the industry and they are all still knocking heads off like it was 2021. Absolute madness and the lots of full of cars now but people got used to paying obscene prices so they just accept it now. It is very sad for the smart consumer.

@user-wl9qw2wy2f Ай бұрын

The war has begun.

@chef_rg.2 Ай бұрын

It's begun eons ago...... It is now hitting mainstream media

@dalepellerin Ай бұрын

KPA is another dealer-wide auto inventory enterprise platform.

@fender42421 27 күн бұрын

lol its called a DMS dealer management system... and KPA is not.... a DMS is like an POS system food chains use but for a dealership.... KPA is not a dms like CDK or Reynolds... KPA is dealership compliance and regulatory software.... CDK is your sales your booking of appointments your inventory, pricing, your techs use it for starting and stopping jobs/hours ..... KPA does not... hope this helps you understand the difference and why a DMS being down is a big deal. cheers

@dalepellerin 27 күн бұрын

@@fender42421 I never said it was a DMS. Not sure why your smug remark? When I worked at KPA we offered a dealer ERP, compliance and lot inventory database for dealer website creation. Their head engineer and I were designing AI capabilities in their inventory search algorithms 12 years ago.

@Augusto88359 28 күн бұрын

Days? Lol…. More like months of continued attacks considering the poor security and now the hackers own every weakness!

@dailyoptions7832 27 күн бұрын

They need palantir😅

@nevrlow Ай бұрын

The hackers are lame video game playing, furry dressing, discord using nerds in their mom’s basement.

@klausschwab11 Ай бұрын

It is the CIA

@nevrlow Ай бұрын

@@klausschwab11 same thing then 😅

@slumy8195 29 күн бұрын

aka the folks in bunkers running the gov

@blackbirdpie217 25 күн бұрын

You can't just go back to paper in a day. Your customer data, records, invoices are all gone.. Parts inventories and bin locations are lost. Tracking, ordering and restocking lists just don't exist in an instant. Pricing lists are gone.. Service appointments? haha..You literally cannot find anything or call anyone. Is the part for A job on Wednesday in yet? If not, where is it? Good luck. If all your data and records were still in books it would take longer to do your work like the old days, but if there's nothing but 4 walls there's just nothing to go by. Pretty much a nightmare for workers and customers alike.

@user-zl1fz4qm3f 29 күн бұрын

rumor has it a third attack occurred

@RabeccaBrown-fq4ob 29 күн бұрын

watching you.

@mikemoyercell 28 күн бұрын

Juneteenth isn’t a holiday.

@Lobsterman5481 28 күн бұрын

prove it

@ianpenswick Ай бұрын

Back to pen & paper!! I kinda like it! The goo ol' days! >..................................:)

@blairwilliams136 Ай бұрын

Till you have to hand write out 30 parts to 1 dummy workorder.

@ianpenswick Ай бұрын

@@blairwilliams136 I'll use BOTH hands!!

@blairwilliams136 Ай бұрын

@ianpenswick that's what I'm doing 😂

@ianpenswick Ай бұрын

@@blairwilliams136 YOU know it!

@slumy8195 29 күн бұрын

@@blairwilliams136 if they need 30+ papers to write thats the biggest red flag to ever buy at a stealership. Buy local screw those skids in an office.