Respect deaf, mute, and/or blind people because they didn’t choose be deaf, mute, blind, etc.

I served a deaf customer at work. Well her daughter was deaf. I saw her signing to her mom while in line so I told my crew I’d take care of it. I said “welcome, my name is Scott. I’m learning ASL, so please sign slowly, and I’m sorry if I get a few words wrong” Well the daughter just lit up with delight, and the mom appreciated me making an effort for trying to communicate. I got by thankfully.

As a person with a disability, she seems like an amazing partner. You can feel the affection and love He has for her thru the screen. y'all have great chemistry, instant subscribe

My youngest daughter was born deaf, she's 18 now, however when she was younger I would send her into the gas station by herself, with her phone and I was there for backup, however I needed her to learn how to communicate with people and be comfortable with it because she was scared to do so :-) now, she will go and get fast food for us without any problem :-)

Hats off to Jasper from Starbucks. Glad there are kind people in this world.

Every time she speaks, she signs so he can understand. She is essentially speaking two languages at once for him. Gold standard of significant other right there.

6:27 “Oh gotcha!” That made my heart smile 😊

I'm a nationally certified ASL interpreter and teach ASL. I recently showed this and your "They Threw Away My Order" to my ASL classes - wanted them to see how it should be done, how simple it is to be thoughtful and give good customer service. I also wanted them see that there there is discrimination and rudeness out there and to think twice about how they treat anyone. Thanks for sharing these videos, it was entertaining and eye-opening for my kids!

I love the fact the first thing he said “Got’cha”, like literally, he got you.

Serving deaf customers is always something I’ve felt somewhat nervous about, not because it makes me uncomfortable, but because I’m afraid I’m not being accommodating enough.

I love watching you sign to your dog. I have two dogs and one of them is very smart. Just for fun I started signing commands to her when I talked to her. One day I tried dropping the voice commands and was shocked to see that she was actually understanding the signs on their own. Magical! My signs aren't proper signs, I use "I love you" to mean "good girl/dog". My version of "lie down" is a variation of "sit down". But they work, with the smart dog. LOL

As a 68 year old British woman, can I thank you both for making these amazing videos. I have full hearing (lucky) but felt totally disadvantaged when I properly opened this video and the subtitles disappeared; talk about role reversal! I've said all my life I think sign language should be taught in schools. Thank you for putting it out there in a way it can totally be shown. 🙏

I'm selectively mute and got a job at a McDonald's. This story happened before rona hit. I went over to a table and showed a piece of paper telling them that I was mute, introduced myself and asked for orders. This young girl looked up at me like I was some form of god. Her mother explained. She too was mute and was scared she'd never get a job. I proved that being mute doesn't mean unemployment. The entire family got a free milkshake because that was the first family who didn't start yelling at me for not talking. Shout out to Layla and her family. You're gonna rock the world one day girl I know it. Love the funny haired person that you hugged as you left

I don't know why, but the way that employee said, "Oh, gotcha!" and just read the order like it was no big deal (because it *isn't* a big deal) just warmed my heart.

i work as a lifeguard, and have a hard of hearing little sister. i was at work one day, and these two deaf little boys were there with their mom. obviously, my other coworkers didn't know sign, and they couldn't tell them to stop running. but i was there that one day, and on my break, i went out and signed to them saying to not run. i could see they were very happy to have someone be able to communicate with them, and not have to translate through their mother. they didn't run anymore after that, and would sign hello every time they saw me

When I was in high school working at Arby’s, I had a guy come in twice who was deaf and he was so thankful that I took the time to really make sure I was trying my hardest to get his order correct. I think the main thing is to be patient and people really appreciate that, especially with a language barrier. This was wonderful to watch. Thank you!

i'm 16 and i've taken two years of ASL classes so i'm obviously not fluent, but i know simple phrases. i work at a mcdonalds in the drive through and a deaf man came through. he didn't say anything so i signed "deaf?" and he signed yes and held up a written order. i put it in the computer and signed his total, and attempted to say "have a nice day" but used the wrong hand shape on "day", but the man showed me the correct way to say it. i'm so thankful i have the opportunity to help people feel welcome as they should be :)

I only realized how skilled my lip reading is, when everyone started wearing masks.

As a deaf person from the UK this is great to see how nice and friendly the staff are with you guys

I have suffered from voice loss for nearly a decade and shamefully, due to the unforeseen health issue, I have experienced (triggered from childhood) bullying, judgement, pressure and discrimination. I have nothing but the greatest love and respect for those with disabilities. I very much appreciate your amazing and heartfelt video. Society needs to slow down, ask about communication preferences and have more patience 🙏

I was former Starbucks barista. I rang up a deaf couple for their order, but before that, I remembered seeing them anxiously typing out their order on their phone while on line and signing to each other. When they arrived to my cash register, I immediately responded back in ASL(I am a child of deaf parents). Their looks on their face were priceless it was like as if they could finally breathe well again. I will never forget that day lol Edit: Thank you all for your kind words! I am a bit overwhelmed with the compliments I've been getting! I've noticed many of you had some questions about what it's like being a CODA. Keep firing away with those questions and I'll try to get back to you :)

I felt rly happy about the way that guy treated Ryan. Idk why his kind actions made me so happy but when the dude said yeah, no problem, my heart melted

Java is hilarious!!! Her eyes!!! She’s like “ is it ready yet, is it ready yet??????” I love this video, and appreciate the need for more employees to know sign language! I would like to have captions at the bottom for those of us who aren’t fluent. 💜💜💜

I learned ASL when I was working with 3 deaf guys. I worked there for 5 years. I got to the point where they all said I should become an interpreter. I would sign for them at department meetings. When I left they said I would soon forget ASL. That was 46 years ago. 29 years ago I moved to England and BSL is not the same as ASL so I have not had the chance to use it. My wife asked me if I would teach her ASL. How great for me that I can see ASL on KZfaq. I am a bit rusty but I remember most of what I was taught those many years ago. Thanks so much for your video!!!

Pretty sure the dog responded to her signs to be quiet. Intense.

When I was doing my training for a position at the airport, one of the prerecorded videos told us, “If you are helping a passenger that is deaf, please do not shout at them. They will not hear you. If you are helping a passenger that is mute, do not shout at them - they are not deaf.” I still laugh when I think of that 😂

I have wished for years that I was able to sign fluently to let deaf customers feel welcome and heard. Some might even appreciate the effort. Gave the sign of thank you to one customer and their eyes lit up. It made me happy to see him happy.

Honestly incredible that basic human decency and customer service is hard to come by for the deaf/hard of hearing.

Dude I just wanna stress hard on this fact You ARE normal, don't let anyone convince you otherwise.

As a former Starbucks manager, I’m very proud and happy that they made you feel comfortable and normal. That’s how baristas should act.

I really appreciate the fact that you're someone who easily got along with him and good in ASL, My boyfriend is still struggling to learn sign language for me (I'm deaf since I was born) and I hope we get along like you two:)

At my last job i had a deaf customer.... Once i realized he couldn't hear me i lowered my mask and always spoke by looking into his face. He was very nice and thanked me. It was a very good experience, I'm glad i didn't panic and did the right thing without it being awkward. I was very proud of myself not gonna lie, made my day, the man was smiling a lot HAHAHAHAH

I just realized, in a worldwide pandemic where everyone’s lips are covered, that only makes deaf peoples lives harder than they already are, as they can’t lip read anymore, best of luck to y’all, amazing content

I know some people may disagree with this, but I applaud him for taking off his mask. You're not too close together, and he knew it would help you two communicate effectively.

There needs to be a universal sign language, unfortunately each country has a variant of it and not everyone can communicate with another person. I was surprised to find that to be the case myself.

I’m glad that he was able to show how to give a good customer experience to a deaf person. Some people might feel intimidated and not exactly sure how to serve properly. Glad you had a good experience and example. Definitely will try to keep in mind myself on what I can do to help.

I feel embarrassed for not knowing sign but their doggy knows

Instead of the many useless subjects they teach at school they should teach us ASL

I worked in customer service most of my life and I’ll always remember when working at a small local bar I had these two older women that came in and one if them was deaf, I got her a pen and paper so we could communicate, I saw that she was shocked that I was patient enough to take the time to let her tell me what she wanted to order and not having to go through her friend, which was her interpreter. Before they left I quickly googled how to say “thank you, have a good night” in sign language and when I have their check and signed that to her I saw her face light up. Great memory I will cherish forever.

People that go the extra mile positively impact so many lives. It makes me want to go out and learn sign language in case I ever need it.

I love how Ryan said “you spoil java too much” about the puppachino but then was the one to feed it to her 😜 haha!!

I hate the fact that you have to clarify that you’re not acting.

ASL is the only second language I’ve ever been interested in learning. It’s beautiful.

OH MY GOD, even the dog knows sign language so cute

i think we should learn sign language in school instead of cursive

Stuff like this is what motivates me to learn sign language. I may never even use it but you never know. There might be a day when someone deaf might need some help, can’t communicate very well in any other way, and there’s no one else around who can communicate for or with them via sign.

I've worked a lot of customer service jobs (including this specific one), and I can say that serving deaf customers always gives me a lot of joy.

I have no clue why you two showed up on my recommendation list, but so glad you did.

I’m a starbucks Barista and one of my coworkers is hard of hearing. Everyday he teaches my coworkers and I new signs. He gets so happy seeing how much we have improved. Our store is not a designated store where all the baristas know how to sign... but it’s nice to know that we can be able to provide all the right accommodations for anyone! :)

I learned ASL when I was a kid due to my neighbors having two people in the family that were deaf (mom and daughter). Every time I get the chance to communicate with the deaf community, I try my best. Never had a bad experience just trying my best :)

I was born completely deaf and I’ve been deaf in my whole entire life as I got older I could hear for the first time I was so happy. 😁

You guys should be ‘mystery shoppers’ hired by companies to test their customer service for them, you are great!!

WE SHOULD BE TAUGHT SIGN LANGUAGE AT SCHOOL BROOO, there's so many people who can't communicate because they don't know sign language :( Edit: thank you all so much for sharing your thoughts and experiences!! When I wrote this comment I actually meant more about the UK than America but I'm glad to know it is more easily accessed there.

A good experience DOES make you feel seen and human. I appreciate you showing your thought process in deciding how your will place your order (crowded, long lines, order printed before getting in line). I'm getting ready to watch the other experience. A little nervous about doing so,, but here goes...

this made me so happy and emotional. I don't know what that struggle is like, but every human deserves understanding and kindness.

I’m a shift at Starbucks and I constantly have to tell my baristas to not get mad when people don’t stop at the speaker box because we don’t know if they are hearing impaired. They did a great job! I always have a whiteboard by my drivethru window just in case writing is easier than lip reading too :)

I wish sign language was taught in schools. We would understand each other better no matter what language we spoke

Thank you for this, this was beautiful. I went to a specialized asl college where I worked with many deaf students in my cohort and helped transcribe notes. I felt ashamed at what I didn't understand and learned in the process and I do feel that is so much more to bridge the gap of understanding. We're all human and we all need to be able to connect with each other. Period. Thank you for sharing!

Sponsorship entirely in ASL.. This guy is next-level!!

I hate when people SHOUT at deaf people when talking to them.

I'm a barista at Starbucks and I have a deaf customer who's a regular named Tom. Everytime he comes in he teaches me a little sign language. P.s Starbucks has a camera at the speaker box so we can see you, and if you sign that you are deaf we can turn on the camera to us, so you can see us. It's so you can read our lips and make sure we got your order right:)

Barista here- a mocha cookie crumble actually is a Java chip frap!! It just adds whip cream on the bottom and cookie crumble topping to the top and bottom!!

I just watched all 4 of these Drive Thru videos consecutively and, honestly, I love the fact that you were 3/4 without issues. More important, though, are the messages you two are sharing with the viewers. Even above advising both business owners and other deaf people on how to navigate these potentially tricky situations, what I love most is Ryan's attitude toward everything. Ryan was upfront in the previous videos about it being humiliating to be effectively treated as lesser and posting it publicly, but in the same beat employed proper LOGIC, over volatile emotion, and gave the Carl's Jr. employees the benefit of the doubt when asked to pull aside (so the management could correct a mistake in what they were charged) and was proven correct to have done so, even going so far as to explain their reasoning behind it afterwards. Like him, I find myself most often considering multiple potential factors and weighing probabilities thereof long before concluding malicious intent. Far too many people would have just defaulted to that assumption. Thank you for the opportunity to see these processes and where they can sometimes be flawed or completely overlooked. It's not something I deal with every day like you, and I'm sure many like me simply assumed such nonsense was long since mostly eradicated with just the exception of a few bigots here and there... As such, being able to get this information first-hand from a reliable source means the world to me. I may not have much opportunity to put any of it into practice [as a software dev, I don't interact with people much], but should the day ever come where I witness such BS occurring, I will be ready and willing to help enforce their rights should the need arise. I see it's been a couple years since these videos were made, so I think it would be a neat idea to give these drive-thru's another round through to see how they compare now and also - you mentioned one place that is quite used to you, so I would also be interested in seeing a video from there where we can see the contrasts between just showing up randomly to somewhere you don't frequent vs a place where they know you very well -- preferably with a small variation from your "usual" order to ensure additional communication is needed. I feel like that video of a worker who is already comfortable communicating with you within the context of their job, along with the great Starbucks example here, would serve as excellent examples for all to learn from and to maybe give other deaf people the comfort of knowing that doing "normal" things like going through the drive-thru don't always have to be so anxiety-ridden. Just my thoughts! Cheers :D

just the fact that someone has to specify "I felt human" as if that isn't how they normally feel just breaks my heart.

I think it's amazing how his girlfriend learnt a whole new language just for him. They are an amazimg couple!

Makes me feel like there's hope for humanity :-) Thank you for sharing the ups and downs. This was definitely an 'up'. It really is nice to see someone doing the right thing, not just the bad ones (although that's important too). It shows that things can change and improve. Change is possible!

I work at a drive through and am learning BSL this is why (apart from sign being a beautiful language) everyone has the right to be able to communicate and be understood. Your drinks look so good and your dog is SO cute! What a good girl

Accidentally sayings “I’m hungry” when meaning to say something else is a WHOLE mood. 😆💜

"Puppy chino" Me, a hispanic: "Puppy Asian."

My Mother (Rest in Peace), was in a group of Ladies back in the early 80's. They traveled the Country to Deaf/Blind Institutes. They would bring a BIG sound system, with a lot of bass. Then, they would dance around and sign to the popular songs of the time. I've never seen anything like it since. Maybe I'm just removed in my busy World!? GOD bless.

I love everything about this video. It was very professional of them to accommodate you guys the way they did. Treating others with kindness isn't that hard and that person proved it.

I am the only one in my store who does sign language. I taught my crew the basic of "Hello"," One moment.","Thank you", and "Sorry". So they can come get me for the order prosses and to help translate the order back and total. We started getting a lot more guest who only signed and I was happy that they were always glad with the service.

The fact she is talking in grammatically correct English sentences, while signing grammatically correct ASL sentences is so amazing to me. She’s literally speaking two languages at once and it is incredibly impressive. Even my ASL teacher who has been signing her whole life struggles with that on occasion!

Love the mustache Java keeps getting. She licks it off & it comes back. 😂 This is the 1st time I’ve seen your posting. Thank you so much for putting this out there. Never occurred to me how a deaf person would have to do things differently going through a drive-thru.

Your signs are so clear and precise! It's heaven to watch as a hearing person trying to keep up on my signs.

Java be like: "umm can i drink that now???"

People talking about how nice the barista was while I'm here still not getting over that puppyccino thing

this whole video was very wholesome, positive and actually quite relaxing. you both were made for eachother!!

There’s a lot of love about this video. Thank you for sharing your life with us!

The Freudian slip of randomly signing “I’m hungry” instead of “I hope” WHILE AT A DRIVE-THRU TO GET FOOD was hysterical!!

I'm a trainer at a small-town financial institution, and we have a handful of customers who are deaf. I'm going to start showing part of this video in my training class because not only is it a good example of how to help a deaf person, but just how to help a person in general. Everyone deserves top-notch customer service.

SO GLAD THAT YOU GUYS HAD A GOOD EXPERINCE WITH THE DRIVE THROUGH.

Thank you! I’m learning sign and watching another sign really helps. Dog is amazing!

When I worked at a phone store a deaf girl came in.. who would use her phone note pad to communicate but because her phone was broken she tried so hard to explain to me what was happening.. she was so happy when I pulled out a pen and paper.. in all honesty I had never met a deaf person before.. so it truly opened my eyes to accommodating my fellow humans

I forgot about captions so I just sat here in silence whenever he signed...

I love this channel! My mom taught deaf children while I was in middle school. I learned how to communicate with them and took college courses in ASL. I’m teaching my kids basic signs, it’s important to treat everyone the same. I will be binge watching your videos. Love the sweet dog also!

Awww your dog licking the drink was so adorable!! You two are amazing people and show something very cool here. I wish I knew some ASL.

In some schools, students have to learn Spanish. Why not add ASL to the curriculum? Teach them that you can make an impact on someone who is deaf, maybe sometime somewhere a deaf person who needs you to help them.

My best friend is deaf and I still remember, 6 yrs back when we first met, she used her phone to talk with me, I was 8 and know nothing about sign language. But it broke my heart whenever i see her typing for me to understand, it took me 1 ½ year to learn sign language, but now I think I am proud of myself ❤️

It's unfortunate that more companies don't take care of people with disabilities as efficiently as others. I am disabled in a different way and find difficulty on a regular basis! On a final note, I would just like to say that the man in this video is absolutely gorgeous 🙂

I was just sitting here looking on youtube and you pop up ..my sister was deaf, mute, blind .. we learnt some sign language would love to learn more.. my sister now has pass away from cancer .. never a day that I don't think of her she always made me laugh... god bless and I will watch other of your videos.. hugs from Canada

I’m a Starbucks barista and the way Jasper handled things is exactly how we are taught is to listen and accommodate in training! He did so perfectly and and everyone in food services should learn. Also when you said the Mocha Cookie Crumble tasted like a Java Chip Frappuccino: it’s because it is 🤣. It’s exactly the same except mocha cookie has the whipped cream on the bottom and the cookie crumble toppings. Good observations! 👍

Omg Hiiiii, so I wanted to let y’all know, I watched the video where they, tossed y’all’s food in the trash, so I was talking to my school about making an ASL club as it reminded me y’all said “they should teach it like the basics and stuff “ so i made a club and 43 people wanna join as I feel y’all should know this. I love all your videos!!!!

I agree that it should always be this way when possible! What I love is that when you sign, you also move your mouth/lips. I’m not a skilled lip reader by any means but while I was watching and reading I was able to read many of the words you mouthing. I think it’s awesome because anyone else who is deaf would be able to read your lips even though you aren’t verbal. So they still have the option to read your lips or your signing. You’re both awesome. Keep on sharing the knowledge!

Extremely gracious of you guys to give them a second chance! ❤

That dude was more concerned about getting the order right than having a deaf costumer (as it should be!) loved this vid. ♥️

The most amazing quote I’ve heard recently is that “a person is only disabled when society doesn’t create accessibility for them” these kind of experiences are so reassuring, because it reassures that there’s not something wrong with me, and we’re making a more accessible society for everyone. Compared to the McDonald’s video you did a few months ago, it’s so much more humanizing. It gives me comfort knowing that at least some people are compassionate and understanding like this man was. And it gives me a bit of peace of mind, as someone who hard of hearing and losing my hearing fast, that I’ll still be able to communicate with people in the coming years.

This is the first of your videos I’ve seen and I’m shocked anyone would be rude. I would have assumed everyone was nice like this guy, you make it really easy for people to understand you so the least people can do is offer the same courtesy ❤

This was so helpful. I learnt so much. Thank you for guiding those of us who don’t know but are willing to learn.

It was so cute when the barista signed THANK-YOU back at Ryan at 9:54