Listen not only did you handle it like a gentleman but it seems like the guy you dealt with in this video was genuinely a good guy.

Dealers only care before your buy the car. After you buy you become a nobody

This is how you handle a situation like this, not trying to get over on anybody but also not willing to be a doormat.

The way the service manager talked and handled the situation was very professional and you coukd tell in his voice he truly cared. Those are rare in the dealership business. Thats why my old GM at a ford dealer that i worked for didnt like me much because i just couldnt lie and screw people over straight to their face

I appreciate how well you handled this. Very respectful and calm. We need more men like you

Noticed the sign on the entrance door said "watch your step" ... probably should be "watch your back" lol

As a dealer tech and a human being, I wish all customers were like this. We're all human.. We all make mistakes. This guy was respectful about it and understood. Didn't go making a scene acting like a cry baby. What people don't realize is acting like this customer will get you much further, make people more receptive to hearing you out.

Much respect for keeping your cool. I would have lost my **** with them. I'm glad you got it straighten out.

Sorry that you had to go through that! I think you got pretty far with the dealership. Shows how being polite and respectful pays off. Good job!

Respect to you standing your ground and communicating it calmly.

Man it’s always back and forth with dealerships/shops,gotta wait to hear back from someone or for a resolution to the problem

They not gone give him his money back unless he STARTS ASKING FOR BIGGER BOSSES

You're a classy guy . Handled the situation like a champ. Respect commands Respect. Sending love from Manteca ca.

Dealerships are incapable of lying 😂

You're a gentleman for keeping your cool and remaining respectful when it seemed that they were dodging you.

I am a car guy and started working on car at 13 and became a GM technician at 18, this is good for people to know that you need to get a second opinion if you can and that any diagnostic you pay for that isn't correct should be reimbursed,you have help to show that it is possible and the right thing to do buy asking for your money back for improper diagnosis,even professional or so caled expects make mistakes, thanks for sharing this 🙏🏿❤️

You conducted yourself with complete class, composure and respect. Clear signs you were raised correctly. Be proud bro. I, subscribing purely through that. Wish you nothing but success.

Stop dealing with Mopar

Never- NEVER!.. get any services done at a dealership. Their main goal is to con you and keep your vehicle coming back and drain you from as much money as possible. Find yourself a trustworthy shop/ mechanic outside of a dealership.

Given the luck you were having....the G.M. was DEFINITELY sick that day. Glad it worked out and you handled it like a PURE PROFESSIONAL....WELL DONE💯 Also funny how a video you thought was boring and wouldn’t be viewed much, ends up being the most viewed video on the channel. Just subbed! Hope you and yours have a blessed one💯🙏

Brotha, I am glad that you filmed and posted this video. In todays day and age, it seems like businesses operate on lyin’ and stealin’ and no longer with integrity and pride. We NEED more people to post vidoes like this to see the ways that businesses violate and even take a page out of your book to handle such negative situations in the calmest, most respectful manner, even when you have been wronged. So cheers to you; I am glad that you got most of your money back. It is a WIN in my eyes. But shame on that dealership. Get y’all sh*t together and train your staff better!!!

You should get paid for the wrong parts and both diagnostics but you got to pay for the right parts and labor to get it fixed.

As a prior service director, I respect your way of handing this. Very professional 10/10

The thing is, they knew it was a sensor, but they were hoping to get you for the pump pretty common scheme that dealership shops will do

Calm cool and collected.. surprised and happy they actually gave you what you were due!

Gotta respect your patience and the way you handle it. 💯

I have heard for last 10 years dealerships make little or nothing on new car sales and most of their profits come from service department and used car sales . This dealership seems to have that new Dodge dealership software called make up prices as we go along . Did they think you were an idiot or just not care . They didn't read the service department memo that said don't try to overprice repairs by more than 75% . These people are thieves . Best of luck and God Bless you going forward .

This is how you get things done by being a gentleman. Good job on holding your cool.

This was a great video we learned too from this situation so this isn't a boring video. The way you handle it big respect and good luck

Damnn he was trying hard to try to find a loop hole to void that shit 😂😂😂

They got me out $1940! Said my center carrier bearing was broken, charged me for a driveshaft and it was the rear differential! They wanted another $4000 to fix it and still haven’t been resolved, I fixed the rear differential myself so I want all mines back too! lol glad it worked out for you.

I think it's important, keeps people honest,good video.

7:24 Looked him in the eye and said it straight. No "ummm...", "ahhhh's". Respect. And you handled everything with patience, common sense and respect. Good on ya!

I'm so glad you got most of your money back.

I’ve never heard of a restocking charge. It’s bad enough that they are exorbitantly overcharging for every item and labor. They also feel it’s okay to make up charges to fleece you all the more. I’m really glad you took the time to address this. Imagine the backlash they avoided by doing the right thing. Thanks again for your patience. It worked out well for you.

I’ve been an auto mechanic and heavy truck mechanic. I manage a fleet of 40 units now. When we send stuff out this his a HUGE frustration! We send out a dodge 1 ton and they charge us hourly to do a burn and let us know it needs new cans. Or we send out a heavy truck for electrical diag. They charge us 400$ to do the same diag procedures we did at our shop. And tell us they don’t know what the problem is.

You handled this 100% properly I give you a lot of respect for the way you handled this you did it right my friend and you didn't bore anybody with this content this was good stuff my man. Somebody taught you that you catch more bees with honey and you did it right be well brother

I think it’s very good content, you kept your cool, told the truth and in the end things were made right….i am glad I watched it

They thought they hit a lick. But yeah, there’s definitely give him giving him the runaround

Hats off to you for the calm way you handled this.

Service manager seemed like a good guy

I respect you though keeping calm… that took a lot man. You a awesome dude for that

Just caught your channel great job in getting any of your money back. Dealer ships are out for them selves

They see you filming! This is great content

You handled this very well. Much better than I would have. For me I always get to a quicker understanding when the police come. They owe you that other $400 and I would post this story in their google reviews with pictures of those receipts and one star and I bet they might see it your way.

Love how you got bro for the outtro

Handled that well man 👏

It’s not just mopar. It’s all dealerships

Respect for Keeping your cool and the gm is sick hummmm

This dude at the dealership was cool calm and Collective I wish it was like that with everyone that's how you should be taken care of when you go back into your dealership that you paid thousands and thousands of dollars to good job guys good job

How to present yourself so people actually want to help you get your problem resolved.

AwwMan I'm new to the channel but I think it's dope to see this video going viral after all your grinding on other videos.

I am going through the same thing with a Lexus dealership. I knew they misdiagnosed my vehicle because after two repairs less than a month still the same problem. Not sure what state you are in but here in California there is a Bureau of Automotive Repair where you open a case regarding automotive repairs. You may want to check your state. Hope things work out for you 🤞🏽Good luck!

Great glad everything worked out for you

Way to stay cool , calm , and collected . G shit

Lol, never take your ride to the dealer in its warranty work.Try to take it to someone you trust if you can.

Around and around we go this guy is golden ,

Having some knowledge and a calm demeanor served you well, your far from a fool👏. This attitude serves most people's well cos I'm from uk and have just been in roughly the same situation and played it cool and got my sons financed second hand 2019 ford focus fixed up cos the car had a faulty wet belt and two other components setting off the faulty engine light. Never buy 1litre ecoboost ford focus, you'll regret it.

Handled well by both of you!!!

I've been there with you. I totally agree that you should not have to pay for a diagnose if it didn't correct the problem. Glad you got your money back. To bad you didn't get the $450 for the drive shaft. Could of been a lot worse.

You are very lucky to get anything. The way it works usually is if the work is done at the dealership they will have to give it back fixed but since you did it on your own usually you can bet that you will have to eat it. It tells me that you should give the dealership some credit and send them some business. You were a cool guy the whole time which helped you.

My 2 cents you came out very good. I’m totally surprised they paid more than the evaluation of the repair needed.

Coming from Dealership Tech who gets underpaid, yo once you give them your money that they finessed you for. They pretty much don't want to deal with you until you need to spend money on something else.

Rumour has it the Manager is still off to this day with the squits. 🤣

Dude Thanks for posting this..🎉

DANG that diagnostic fee wasn't cheap. But I'm sure you weren't happy one bit once doing all of that pump work just for the same issue to still be occurring. Now that part would have sent me through the roof! You handled this super professionally and calmly though.

i see you aint posted in 3 weeks. with numbers like this on this video and another i peeped, you gotta stay consistent 👀 rooting for you

Good point about your Driveshaft install cost.

I’m going to say this. There’s two types of people who work on cars. A parts changer, and an actual diagnostic person. A parts changer is someone who just changes parts out without checking for multiple things that could go wrong in hopes of fixing what is wrong which is what 95% of Dealerships are. An actual diagnostic person actually knows what they’re doing and has done the same job at least once to another car of the same make and model, and doesn’t throw random parts at it hoping to fix the problem. Most shops are unfortunately parts changers as well, and you have to find one with a good reputation before spending your money.

This is everyday business for dealerships, service is where they make money.

It’s hard to find people like that in the dealership industry

1) he said he took it to an actual shop😂😂😂😂 2) them some sorry SAA technicians. How u diagnose a problem and still get it wrong? 3) i salute u bro for being patient n calm. 2) how u d

Allpar Garage does all of my builds on my cars, Jimmy is the Shiznit on Mopars!

It’s not their fault they just don’t know anything besides selling and basic oil changes which is why I take my wrangler to a off-road shop glad you got it worked out

Giving u the run around. There actions show just tha

That is weird because the same thing happened to me last year. Unfortunately I ended up selling because they gave me the run around..

back in the day, LCD screen went out on my wife's challenger , car had maybe 10k miles on it.... took them 4 months to replace it, after *4*visits at the dealership. Car was under full warranty! worst experience ever! also the dealership supposed to cut me a check because I refereed my dad to buy A Jeep, well when I asked, referral no longer was valid.

There should always be someone available to deal with issues. The dealership didn't close because of a sick employee. #neverwannareimburse 🙃

I’m going through the same crap right now, I was told I had two broken head studs, I got a call that my ram was done came to pick it up still had to ticking sound. Then they tried telling me I now have a lifter problem, so yeah they miss diagnosed it so I am now trying to get my money back too all $1,495 cause I’m not dropping 16k on a truck worth 10k to do lifters and cams

They did you right! Thats what was fair! Most places wouldnt have even done that, unless you returned the fuel pump that you purchased from them. So yeah, you faired well on that one. As you should have though! Good stuff.

Lmaoo the tech literally just put “no works” not even a couple short sentences of explaining how he came up with that answer but I woulda asked for my diagnostic refund after that 😅

Yo, my brother in law is a service manager for a big dealership. I had him watch your video. He said the dude is lying. If the dealership is fully open, then a GM is Always there they have to be to sign off and do payouts. Js get a lawyer and they will have to pay you even more he said. 😂

I think you got very lucky they even covered that working in Field Service on Hospital equipment if you buy the parts that is on you. if you have us work on it and we change out fuel pumps and that does not work then put old ones back in and find the next thing down the line and see if that is it. However I never start with the most expensive item when it is billable trying to take care of the customer.

Man I feel your pain . You can never get into a dealer for any kind of service or repairs. Half of the technicians are under train or lazy and take short cuts. With miss diagnosis. Call ram care Corp. Then u get response

nobody called off sick they lied

I'm glad to hear you got anything back in most cases you don't

I think that you were very polite and reasonable with your request and the way you went about it. I felt sorry for the guy who was waiting for his manager to return before he could make the decision. You held your nerve and never were nasty to him. All in all i think you got a good result,were you pleased with it? Thanks for sharing and enjoy your Jeep👍

BIG MAN, YOU HANDLED THIS LIKE A GENTLEMAN, THE RUN AROUND AGGRAVATION THEY NEED TO BE SUED, YOU DID ALL THE RIGHT THINGS, PEOPLE NEED TO LEARN FROM THIS VIDEO HOW MEN HANDLE THINGS,IM NEW TO CHANNEL

Handling it like a nan, getting proper results. Too many guys would have gone in and raise hell and gotten nothing but shown the door out. Respect

brother don't buy Chrysler, Dodge , Mopar anything these days ! You handled this exceptionally well.

My Nissan service guy got an attitude with me when I asked for a repair. Said, I needed an appointment. I made one for the following day and just pull it in first thing. I got, you need to talk to your salesperson. I did, he said come over here. Literally, I owned it for less than 72 hours. Hey, this is a CPO and you were supposed to check it out. Alabama has a 72 hour rule, and threatened to kill the deal and return it. I was told the deal is done. I'm like, BULLSHIT. The check didn't clear, I can cancel it. Everyone knows, they wont release the title until payment has been established. After that, they were kissing my ass.

Had it been diagnosed properly it wouldn’t have been nowhere near 4K dollars

Drama led me here 😂 I’m glad you got your money back.

Most companies, especially stealerships, will limit the refund to what you only actually paid them. Good video.

Find a local mechanic whos honest and provides great work! Those dealerships are some SH!T

what DTC’s were in your car? I’m a Chrysler tech I’m goin look up diag procedure through our dealer connect and see what steps are said to do, cause chrysler provides information on what to test in very specific steps for most codes, so I wanna try and find out if he actually threw the parts cannon at it or if he actually went through the necessary steps to gather the data, either way his diagnostic was incorrect.

No more. I build all my speed rods and drive an old ass Lexus LS460. Glad you got it worked out. Stealerships are vicious.

Gotta fw performance shops. No dealerships and no hood shops

That technician in big trouble 😂

This video was extremely educational.