Dealing with customers can be a challenge, face to face, over the phone or online. In our Dealing with Customers training series we look at how to deal with each customer type, from Difficult Customers, Anxious Customers, Disappointed Customers and even Happy Customers. For the full Canity customer service training library visit www.canity.com
00:00 - Intro: What to do if a customer is being rude to you.
00:23 - Start by listening to them.
01:46 - Handling abusive language.
02:40 - Identifying anxious customers.
03:36 - Listen to their tone of voice.
04:25 - Empathise with anxious customers.
05:45 - Act on the problem.
07:16 - Why microlearning is so effective.
09:34 - Outro
Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.
www.canity.com