Dell Alienware 17 R4 Notorious for CPU problems

Dell Alienware 17 R4 Notorious for CPU problems - Is it Fixable?

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Жыл бұрын

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@TheRadioShop Жыл бұрын

I recently found your channel and I really enjoy watching you work through problems. Straight to the point with no bling and a taste of humor. Love it.

@volvo245glt Жыл бұрын

I assume the customer was informed that it was likely a no fix before sending it in, but still decided to take a gamble. Great video!

@HNedel Жыл бұрын

These bulky laptops should come with socketed cpus. Supposedly the reason manufacturers moved to soldered cpus was to make laptops thinner (an effort led by intel ultrabook initiative), but on these huge bulky models it doesn’t make any difference if the cpu sits 1-2mm higher. At least amd should make the effort, even if they think they will lose money when people just change cpus instead of buying new laptops.

@mike-bj4dk Жыл бұрын

thinner lol what 2 cm thinner thats crazy

@MageLeaderInc Жыл бұрын

My first Lenovo laptop has a socketed CPU. If only the GPU was changeable it'd still be a relevant laptop.

@richarda3659 11 ай бұрын

I suspect manufacturers did this intentionally so they can sell you a new laptop in a few years. Intel, for example, has completely stopped making PGA versions of its more recent laptop processors (PGA - pin grid array).

@caramba10 Жыл бұрын

Fascinating as always, thank you.

@nadimtarek1344 Жыл бұрын

ياريت بجد كنت فاتح بيزنس زى ده فى مصر ، تحياتى و تقدرى لك و للبيچ بوس و كل العاملين فى هذا العمل العظيم ، متابعك الفخور نديم 👌🏻🙂

@melannieworld Жыл бұрын

Just sitting down, with a cup of coffee enjoy but learning as well. Great video brother.

@Big_AlMC Жыл бұрын

It's midnight?

@alexparakan Жыл бұрын

@@Big_AlMC It's morning on the other side of the Earth. Duh

@Big_AlMC Жыл бұрын

@@alexparakan no way! Where!?

@Dracula.25 Жыл бұрын

@@Big_AlMCMiddle of the Ocean

@alexparakan Жыл бұрын

@@Big_AlMC Your current Standard time (+) or (-) 12 hours. Approximately that's where duh.

@dazzkhan2299 Жыл бұрын

Thanks for sharing your experience ....love from Uk

@ganntradingsystemstimecycl2783 Жыл бұрын

One of the great things about your channel is knowing what are decent laptops and which to avoid..

@kswappedem2 Жыл бұрын

I sent in a dell G7 17 inch that had a similar problem instead mine would turn on boot up but would not charge then it would just die, it was deemed a no fix and i recycled it. I'm never buying a gaming laptop again, thanks to this channel

@tomkroebel4936 Жыл бұрын

I would suggest not to buy anything which has the term "gaming" in it's name because it's often overpriced and not servicable.

@tafadzwamusekiwa659 Жыл бұрын

Get hp zbooks

@rubino799 Жыл бұрын

Love to watch his videos. always great work alex

@navindaweerasinghe4236 Жыл бұрын

Thanks for another great repair video!

@jasonx9516 Жыл бұрын

Hi, you do great work, love the way you explain things, i was just wondering since this ended up being a no fix would you retrieve the donor mosfet or leave it in?, assuming it's still good...Thanks.

@doudjabiiir Жыл бұрын

I am watching your video from Marseille... south of France..thank you very much for your videos

@daveselbow9128 Жыл бұрын

your workbench is awesome my friend

@stefanlechner Жыл бұрын

Amazing video. Thank you. Greets

@ramheyhey Жыл бұрын

Really good job

@tH3GoDh4cKeR Жыл бұрын

Hey Alex! It should be interesting to ask your customers with faulty laptops, if they keep the lid closed. I noticed on the other video with Asus laptop that there was dust on the screen in the shape of keyboard. A lot of people have external monitors connected to their laptops, so they keep the lid closed and i was wondering if the extra heat adds up and creates such problems quicker. Keep up the good work!

@amrdaking1 Жыл бұрын

Hi there, majority of laptop (almost all) are having their air intake / fans pulling the air from the bottom, so closing the lid got 0 effect on the temperature. I've been using 2 laptop over 4 years having totally closed lid and connected to an external monitor, and I'm ALWAYS having a program called "HWiFO64" running to monitor my CPU temp, and it's always been normal.

@mikeconley8111 Жыл бұрын

I think the problem is people put there laptops on surfaces that are not flat..couches, towels, mats, ect. They can't breathe and run hotter than they should. My predictions are customers are at fault.

@tecnogof Жыл бұрын

The problem with laptops that have mechanical hard drives, moving the laptop while the disc is spinning, creates forces on the disc, and wear and tear on the disc bearings. There is an experiment, using a spinning bicycle wheel while standing on a swivel platform. depending which way the spinning wheel is tilted, the person will be turn either left or right. The same physics apply to Hard drives. When the device is on, do not move it's position.

@danteashen6178 Жыл бұрын

@@amrdaking1 except asus zéphyrus S gx5xx and gx7xx, also zephyrus Duos they have exhaust on the top keyboard. So leaving them lid closed he will suffocate

@Osukar Жыл бұрын

Hi, the keyboard-like marks on the displays are caused by physical friction between the keyboard and the display probably due to carrying the laptop in a backpack and the involved vibrations, the screen ends with micro-tears caused by friction, at least in my case that was the reason.

@user-iq6os4ds6h Жыл бұрын

Very good job 👏 👍 👌

@ketanmorajker Жыл бұрын

Freaking amazing videos 😍

@ralphj4012 Жыл бұрын

You obviously see quite a few (and other brands) with similar faults A fast zener or crowbar circuit would help to protect cpus etc in the event of mosfet failures, but, these days manufacturers don't want their products to last more than a few years.

@Alltakenbla 4 ай бұрын

Laptop makers are learning from your input Ali. And some of them should be very embarrassed by their short comings in design. Real valuable content. Very necessary info. God Bless you brother!!!

@brahmanandadas729 Жыл бұрын

Grate job alex

@matthewkeating-od6rl Жыл бұрын

my alien ware you can pop out the cpu but still overheats if i play to long and i end up having to use a usb key board because it gets hot and you type keys an off she goes but no issue after i used my plug in keyboard for long sessions,

@paulgarcia8909 Жыл бұрын

Love your videos ur good at what you do.. I was wondering what was ur hardest fix ?

@Saltloony Жыл бұрын

My gigabyte motherboard does the same, cpu led is solid on the motherboard and cpu does not get hot. Bad cpu?

@ps5gamepl4ys Жыл бұрын

A question, if you dont replace the mosfet, the computer can work anyway, i have similar issues with acer all in one PC but i dont have a replacement mosfet, it can work with out this mosfet

@danwarteburg3633 Жыл бұрын

Love to watch his videos. always great work alex ! i am disappointed from dell, that they will not change the construction of this laptop for longer lifespan. I have a 8 year old alienware laptop and its great

@goku445 Жыл бұрын

That's not in their interest. Also 8 years for a laptop is very long. Saying that I have a 10 yo Thinkpad that's still doing a perfect job. Only had to replace the thermal paste.

@GamesToTutsOfficialChannel Жыл бұрын

11year old Alienware m17x r4 here! The best laptop they ever made in my opinion. Upgradable almost like a desktop pc. If you got the R3 you can even upgrade the motherboard to the R4! This is how all gaming laptops should be. I don't care if it is large, because it stays cool with a stable +700mhz OC on the CPU and does not throttle!

@danwarteburg3633 Жыл бұрын

@@GamesToTutsOfficialChannel thats it. you spoke out of my soul. you can upgrade from r3 to r4 because base bottom is the same. you can upgrad everything like desktop. M17xR4 best laptop a company made. I wish they would produce a "refresh" of this laptop with new hardare and upgradeable too

@showstopper81 Жыл бұрын

At least the majority of the Asus laptops get fixed

@Windows-gi6sh Жыл бұрын

why the same problem, because of bad design? what do you do if no donor board?

@bmj2k7 9 ай бұрын

if you ever open your laptop and see your Alienware looking like that, but its still working 100%. Can you replace them before they go bad to increase the probability of successfully fixing a issue before it becomes too far gone?

@FredGreen-kn4be Жыл бұрын

Guys need help please ! 🙏 I have alienware 17 R4. When its unplugged and battery goes down, it asks to plug in. When plugged in and battery goes to 25-30%, it shuts down (not completely) . After if its still plugged in cant switch on, if unplug it, it turnes on perfectly. After if you plug in it turns off immediately, or if you wait to battery go down, and plug in later, it starts charging but same thing happens at 25-30%. And the same sircle goes again.... what problem it might be ?

@robinsattahip2376 Жыл бұрын

If the owner gives up the computer as a donor board/screen does that cover the repair attempt fee? Just curious. Thanks.

@tonyharding1961 Жыл бұрын

And good evening from Australia

@griparian Жыл бұрын

Excellent fault detection Alex...and due to your videos, I'm getting a good picture on which hardware I should avoid buying. Hopefully these videos and the commentaries below, should motivate manufacturers to make better products, but if I was a betting man, I would not bet on it.

@suryavanshib Жыл бұрын

Awesome ✌🏻✌🏻✌🏻

@galahad3750 Жыл бұрын

I'm not a electrician but I enjoy watching your video. I found it interesting

@onuroskay8613 Жыл бұрын

Same here.

@Big_AlMC Жыл бұрын

He's not an electrician either.

@KimoKimochii Жыл бұрын

what does electrician have to do with this 😂

@andrewomagad8497 Жыл бұрын

@northridgefix could you try power on without the battery sir? i have a hunch :P

@stephenfirehart Жыл бұрын

I was just wondering. Why can you not change a laptop cpu. Thank you

@ancaadrian9474 Жыл бұрын

i have the r4 and the r5 and i repasted them. when i put ram and everything back in place it did exactly that with a clicking sound them turn off. i though i killed the laptop but turned out needed to clear the cmos. to do that unplug the battery and power cord and keep the power button pressed for 30 seconds. reconnect the power cord without batter see if powers on. for me it worked. hope it works for u as well. take care.

@javierchangking Жыл бұрын

I have the same laptop no issues so far

@Pouyan666 Жыл бұрын

hi.wondering if u or any1 have the sony xz1 g8342 motherboard schematic diagram.or anywhere that i can get it.thank you ^_^

@MrEnyecz Жыл бұрын

Is it possible that such MOSFET dies in a "closed" position? If yes, how to detect it? There would be no short, but only insufficient power.

@acoldite2035 7 ай бұрын

i have the exact model and have been through hell with it. i still love it to death though

@byronwatkins2565 Жыл бұрын

A buck converter with a shorted switch will obviously over-voltage the load (CPU). Dell should have included a crowbar or allowed some design safety margin. I am curious why swapping the CPU is impractical.

@prathmeshpatil6425 Жыл бұрын

Reballing cpu is not economical Alex says.

@chihofung6860 Жыл бұрын

Reballing a BGA CPU may spend a lot of time and it is not always success, even if the original CPU is rendered unusable and no reballing is needed but replacing the CPU instead, installing a new CPU is not easy as well.

@orange11squares Жыл бұрын

remember the times when a laptop cpu was on a socket... easy swap.... no more joy today.

@JohnDoe-yj5ng Жыл бұрын

@@chihofung6860 Or, if you have a lot of patience, replace each ball with a socket for a pin, and put a pinned cpu?

@awaitingthetrumpetcall4529 Жыл бұрын

@@philipershler420 Quote: _"In one of his other videos Alex explained that reballing a CPU is very difficult and very often fails"_ Reballing is no joke! I just watched another video to see what was involved. I can see somebody like Alex spending a minimum of 2 hours on a job like that and it would require a lot of specialized equipment.

@argee99 Жыл бұрын

Every great technician I know has a great sense of humor. Thanks for the video...

@Druid_Plow Жыл бұрын

Couldn't the extra solder under the chip bridge other pins when it leaks out? I know in a lot of cases, it clearly comes out with the grouped pins and has no ill effects. But this chip looked like it had multiple places that could bridge and be unseen.

@erleykenneth Жыл бұрын

the fact that the problem is known and predicted by Alex then there's no need to check it again.

@matteopiacentini325 Жыл бұрын

It doesn't do that because of flux. Flux keeps the melted solder apart underneath the chip, then it leaks out because of pressure and inevitably end up bridging. You can tell that the soldering was good because the laptop did in fact power on, but without recognizing the CPU. If there would be a short because of bad soldering the laptop PSU would have shut itself off like he was doing before.

@Davpana Жыл бұрын

@@erleykenneth ???

@Davpana Жыл бұрын

I was wondering the same

@TrueDreams 6 ай бұрын

I know it's an old video. Is there anyway to prevent this my 17r4 has the i7-7820hk.

@zerocore8472 Жыл бұрын

alex you`re my favourite teacher

@JuanTorres04 Жыл бұрын

Hello, I like the videos that you upload, I always ask when you upload videos, I have a question, I would like to know what type of microscope you use in your videos and also a soldering iron to remove comdensers and resistors, I would like to know what model they are, they already call my attention a lot buy them. Greetings from Colombia.

@serggorod1423 Жыл бұрын

Хорошая статистика!

@XXX-ph5ve 6 ай бұрын

is the cpu not replaceable if its dead or is it not worth the fix?

@Nobbie248 Жыл бұрын

Had this laptop and man it had the worst cpu throttling issue. It would overheat running just windows

@odinsmojo Жыл бұрын

The throttling issues depends on your variant, this one always ran cool. Was an i7 7700 with the Nvidia 1060 8GB.

@richarda3659 11 ай бұрын

Hi, I have kind of a dumb question, but here goes: Why did you decide this laptop was a "no fix" and abandon the repair? Isn't it possible to replace the entire motherboard with a used or refurbished working board? There should be a lot of value in this laptop aside from the motherboard that makes it worth fixing. And a related question: Why it is impossible to solder in a new Intel CPU? Thanks for your great work and useful advice -- I'm just wondering why you declared this unrepairable.

@danishblunt9698 4 ай бұрын

Its not impossible, its just not evonomicly viable to so so, espeicially if its a known fault.

@OssadaDL Жыл бұрын

Imagine if they did something new in a laptop. Something inovative like a laptop cpu socket, or something crazy like that. Just imagine.

@TomaszStachewicz Жыл бұрын

check out framework laptop

@crazyedo9979 Жыл бұрын

Never ever! This would increase the manufacturing costs about 0.000001ct/10kpcs! For this mountain of money you can employ at least a political correctness manager.😁

@Ryan_DeWitt Жыл бұрын

You can't make the laptop as thin and as lightweight if you do this. Hence most manufactures don't.

@ruslanghani8974 Жыл бұрын

some manuf already did before but they dropped in favor to light and thin laptop. example lenovo thinkpad series, T430 and before.

@trepanier01 Жыл бұрын

If you are wondering what that flash was just him pointing to ram it seems like

@elfolie Жыл бұрын

The thermal camera showed that the shorts in the processor heat up first

@anthonydenn4345 Жыл бұрын

I wonder if you drilled out the short on the cpu would it restore some function to it. Worth a try if it's going to be scrapped anyway. And it might prove the problem.

@GiGaSzS Жыл бұрын

Hmm, this smells after an under dimensioned inductor. The inductor is inductive only until certain frequency and current. If Alienware has used an inductor that barely fits the limits then you have a problem in edge cases when temperature causes the inductor's characteristic to change and then it becomes a short circuit. And short circuit to 12V or 20V or anything to CPU is not good XD

@chase_b Жыл бұрын

Please embed your multi meter somewhere in the video when testing.

@americantruckeringermany8394 Жыл бұрын

why doesnt anyone clean the laptop BEFORE sending it to you?

@apank21 6 ай бұрын

overclocking cpu is factor ?

@NeoGhk Жыл бұрын

Why would Dell Alienware do something that harms the CPU on the long run. They should anticipate these things at the design level. They should include some sort of a replaceable protection circuit near the CPU.

@tomkroebel4936 Жыл бұрын

That would have costed an additional $1 which could ruin this small company or they would not sell enough new laptops... ;-)

@4eversr Жыл бұрын

planned obsolescence

@huyanh995 Жыл бұрын

Fact that OEMs don’t fix the board, they replace it so replaceable components or not, they don’t care. And it’s sad for customers with out of warranty devices.

@laurentallenguerard Жыл бұрын

Anyone knows why laptops die this way? I own a Alienware M17 R4 (which is a bit different from this one), had only problems with it since the beginning. I'll avoid the proposed overclocking in the command center...

@4eversr Жыл бұрын

planned obsolescence

@laurentallenguerard Жыл бұрын

@@4eversr Yeah, I decided to use a cutting tool to remove the CPU fan because the service manual would describe 50 steps of motherboard dissasembly. In the end, there was only 3 tiny screws from the other side. So the new fan (which I tried but could not get from Dell) holds with duct tape. Duct tape is fighthing planned obsolescence!

@alialshams1043 Жыл бұрын

nice Vedio ☮️👍

@destrysean5582 2 ай бұрын

So have to order a new motherboard or?

@badvoiceallnoise Жыл бұрын

i sold my 17 r4 recently. good laptop but a lot of problems with heat and cpu frequency. now i have m15 r5 but heat is still an issue. i think this will be my last alienware laptop.

@intela1515 10 ай бұрын

OMG! I own one of those laptops. Have since 2017…

@robertpage2023 Жыл бұрын

I saw where Walmart and Ebay both have new mother boards for this model ranging in price from $300 to $1000. Maybe tell the owner that if they want a new mother board replacement as it is just the CPU that needs replacing that that would be their alternative??? I know that a new mother board does mean that Windows 10 would have to be reinstalled as well.

@odinsmojo Жыл бұрын

This specific board is not available online, I looked. It was a limited release version with the 8G GeForce 1660 and Intel 1770 cpu.

@barcaking17 Жыл бұрын

some laptops have same problem turn on off because bios u can re flush the bios and test again

@lackyali1110 Жыл бұрын

Good morning from kurnool Andhra Pradesh India 😄😄👍🥰💖

@Big_AlMC Жыл бұрын

Wowoweeeewaaaaa very nice

@hard3896 Жыл бұрын

لماذا لم تغير المعالج؟؟؟

@Mnorbert25 Жыл бұрын

I can see allready that Big Boss is happy 😆

@leeroberts1192 Жыл бұрын

Would it make any difference if Dell added a fuse inline to protect the CPU from getting nuked by excess voltage?

@Davpana Жыл бұрын

A fuse only is totally unuseful, because input current is almost the same as output, a varistor could help toghether with a UVLO check at the beginning

@niklasgroth8096 Жыл бұрын

A fuse can only limit current, not voltage

@cloutgoblin Жыл бұрын

cost them too much LOL

@DumahBrazorf Жыл бұрын

A fuse protects from overcurrent not overvoltage.

@GEDEntertainment2012 Жыл бұрын

Thats what VRM chokes do;

@Aualas Жыл бұрын

The momemt that he injected the voltage on line 19v and i see in his thermal camera that the processor light up , i knew the processor has burned.This processor i very fragile.

@aelaan12 Жыл бұрын

Even before the bottom is off Alex has his predictions, even without a crystal ball! Too bad there is never a way to replace these CPUs and GPUs. And come on folks, who would not bring it to a shop that is genuinely disappointed that they cannot fix your device?

@dawn1berlitz Жыл бұрын

there is but its really tricky as heck to do and need special equipment to do it

@hafeez387 Жыл бұрын

Why not replace the cpu if it's a CPU issue?

@muhammadatif4500 4 ай бұрын

How can I contact you sir...?

@danicanaan5076 Жыл бұрын

Try flash kbc ec and bios

@stevens4689 Жыл бұрын

Did you let the customer know upfront that the repair might not fix it?

@Osukar Жыл бұрын

The customers send the devices even from other countries without Alex's control, It's not like the customer left the laptop locally and talked to him in the store.

@electronicengineer Жыл бұрын

Really nice repair attempt Alex. You can't win them all and this Dell Alienware 17R4 model is plagued by the CPU power short. Not worth repairing this machine. Thanks for the video sir!

@fuzzs8970 Жыл бұрын

Hi Is it fixable if the CPU is replaced? Or maybe there will be other issues as well? Thanks

@andreward8510 Жыл бұрын

you can pay 1000$ for a new CPU, install it, power on the laptop and damage it again. Too risky for many businesses to do CPU reballing/replacement, thats why they don't do it at NF.

@DrCryogenic Жыл бұрын

If replaced is fixable. But the cost is high and not worth it.

@AutisticCereal 7 ай бұрын

I have this laptop. Can confirm, it’s horrendous.

@ozzyfranf Жыл бұрын

You said you don't work on watches, but have ever worked on a iwatch?

@stevens4689 Жыл бұрын

Show us the thermal offer the repair

@mokrapower5270 Жыл бұрын

Can you do more 👽ware repairs on video? Pleaseee))

@shady6443 Жыл бұрын

"They did not see it coming" xD

@packetcreeper Жыл бұрын

"The psychic shop next door closed. They did not see it coming." 🤣

@anth5189 Жыл бұрын

I am glad I never wasted money on one of these. Dell used to be a good company, but I wouldn't near them now.

@shamsalfaisal Жыл бұрын

Why not change the mosfet next to it as well. Might gonna change the fate like previous asus one.

@NorthridgeFix Жыл бұрын

No short here. Power button is flashing 2 red 1 blue. CPU failure.

@shamsalfaisal Жыл бұрын

@@NorthridgeFix understood sir.

@barneymerrill3188 Жыл бұрын

Can the CPU be replaced on that laptop?🤷‍♂️

@JasonPurkiss Жыл бұрын

Question: could you not of replaced the cpu from the Donor board to see if that would have fixed it?

@Simcadepro Жыл бұрын

that a bag of worms you dont wanna open , plus the donor board has a faulty cpu reason his using that board

@tobiasmangoma9566 Жыл бұрын

Time and expenses. It takes much longer to replace the CPU and not that cheap/easy to get a working CPU. Is it worth it on the customer side

@flolic Жыл бұрын

Donor board has a dead CPU as well. Other than that, even if you have good CPU it is not economical to replace it.

@richgame2331 Жыл бұрын

you did not change the burnt R15

@adiposerex5150 Жыл бұрын

We are all laughing here about your fortune teller neighbor.

@deio977 Жыл бұрын

Battery is also swollen.

@ppal64 Жыл бұрын

Most psychic shops close down due to unseen circumstances.

@AndyM... Жыл бұрын

Nice try Alex, pity it wasn't fixable....it looked like the laptop batteries were starting to swell up as well, so better off writing the unit off, I wonder how old it was ?

@Isekai_Fan Жыл бұрын

February 14, 2017 was first release.

@trym2121 Жыл бұрын

@@Isekai_Fan 4-5 years, good time to replace it as intended by the manufacturers. $$$

@lgolebio Жыл бұрын

I don't understand one thing. If there's short on the main power line and the cpu is getting hot why bother replacing drmos. The coil is discoloured which means high current was drawing. This for my understanding means the cpu is fried. I'm learning laptop motherboard repair and maybe someone could explain it to me if I'm understanding it right. Great video though !

@Full1600 Жыл бұрын

He did that for educational purposes.

@ruslanghani8974 Жыл бұрын

as repairman he needs to ensure the issue is fact not just assumption that why he charges the repair fee which indicate he did his best to repair the laptop and confirmed no fix. He didn't just look and give conclusion like that (diff between pro & amateur) and charge people later for that and what worst if the laptop suddenly be fixed by other shop then what reputation can he hold. he is doing business here not just for fun.

@Ryan_DeWitt Жыл бұрын

Hey at least the Asus's generally just blow a cap and don't fry the CPU.

@stillraven9415 Жыл бұрын

Used to have a psychic store never door. They close because they didn't see it coming🤣🤣🤣

@meinsda5983 Жыл бұрын

Nice video! Can you change the cpu?

@huyanh995 Жыл бұрын

Of course he can. But he won’t do it since it’s not practical nor economical.

@hugomoura3861 Жыл бұрын

If you have seen previous videos, he is not waisting time/money doing it or on GPUs also, when has a long list of items to repair and quickest. Said it 1 or 2 videos ago

@vilkazz Жыл бұрын

You need special equipment to resolder the cpus. Also it’s usually not worth the time on all but the most expensive devices

@juzo4321 Жыл бұрын

repair cost with cpu change would be higher than buying the same used laptop that is fully functional so it's not worth it

@raven4k998 Жыл бұрын

I would think so all be it difficult as it's likely soldered in so it can be done if you can get a working cpu to plop in as a replacement