slow clap for Dell*

Thinking about getting Red Faction Guerilla. How's it's sequel, Armageddon?

as soon as i saw you ordered from dell i was like RICH NOOOOOOOOOOO DON'T DO IT

I feel you man, I've been on hold for like half an hour before and have been disconnected, not from Dell but from my mobile network provider. I also Googled Dell's customer service just now and it seems there are plenty of people who have had problems with the customer service at Dell. I work in a call centre myself and believe me man, the person on the other end of the phone was probably just lazy and clearly were not doing there job properly. They work in Dell customer service, they should have been able to help you more. My boss would flip his shit if I didn't help out a customer the best I could.

PlatinumChaos X Wow, so Dell has shit customer service. I'd rather buy a gaming pc from HP than Dell after hearing this. I've had Dell Computers and hadn't any problems with them. I'm pissed off after hearing this news. Hell they're just as bad as Comcast.

Could have saved even more if you built it yourself.

You must not be very old then. Alienware wasn't even acquired by Dell until somewhere around 2005-2007. But buying a pre-built from any company will *always* cost you more. Remember, A company *has* to make profit, iBuyPower isn't building it for you, they're making a profit off of you. You'll always save money building yourself, The only exceptions are laptops. Edit: Forgot to mention, I've heard equally bad stories as Rich just described surrounding both iBuyPower and CyberPowerPC. You can find quite a few from consumers on yelp and Tom's Hardware. Also looked up the date of the Alienware purchase, It was in 2006.

Please stop giving these companies money. Learn how to build a pc. and put them out of business they make pc gaming look bad.

***** I was about to say the same thing when I was growing up I always wanted an Alienware then Dell bought them, but I will say GamingTaylor if you want a pre built computer in the future Origin is a great company.

I know how to build computers now, and I know companies mark up their services, but not nearly as much as Dell does. Also, it's incredibly difficult for a kid to build their own computer without having someone teach them the process. With youtube videos, you are likely to screw something up, get frustrated, and end up wasting a lot of money taking it to Geeksquad to assemble it for hundreds of dollars. Btw guys, build your own car, build your own house, and build your own appliances. You will save a fortune. (no duh, dipshit)

+Grim 102 But even big guys are buying elsewhere, even from HP, yes HP!. And no, they don't make (at least for notebook) decent notebook. Excluding the Alienware (that are a bit ugly, imho), the rest of the notebook are more-of-the-same but with a hefty price tag (yes, DELL is expensive, what are they thinking?)

My college had nothing but Dells. I remember one day many trucks coming & hauling them all off. Recalled, broken, or finally got the budget to get all new computers....I never found out. But on the subject of awful customer service, it's hard to top Comcast/Xfinity. "Oh, you need your DVR fixed? Well, we'll just bork your internet connection after we fix it. Oh, you want to drop HBO? Well, we'll just assume that you also want an internet downgrade as well. Why do we keep making the software for On Demand worse & worse? Why does fast forward & rewind have a timed delay? Uhh...Call back after my lunch break."

+Grim 102 dell actually fixes stuff, and the live chat works for errors in software and hardware.

+Jill Sandwich trust me, as a dell customer I can certify that there is no worse customer service in existence. I made the mistake of buying an alienware m18x. great laptop... but it showed up in a broken, mis-configured state and I had to fix everything myself in the end because dell is completely incompetent. to give you an idea of how much of a nightmare it was it took three weeks, NOT days, WEEKS to get it functional and stable. And I'm by no means computer illiterate, I'm a programmer who needs mobility and a high end laptop to test games and compile the code on the go. even though it was slightly less powerful I still regret not buying from Toshiba quesmio line of computers. the extra 16 GB of ram wasn't worth my trouble. here's a list of problems my alienware showed up with: cracked case near hinge (still unfixed) wrong bios installed (constant bsod, eventually gave up on dell and called Microsoft. they found the correct bios for me. the direct download link dell kept giving me was apparently for the wrong one. and dell never identified this problem, they just kept having me reinstall the bios, drivers, and proprietary software over and over to try to fix the constant 11GB or ram use with just antivirus and the default configuration running) high ram use(sorta fixed, Microsoft had me uninstall most of dells proprietary garbage installed with the machine, after being unable to figure this out and being unwilling to go through task manager I did a "clean" install of windows 10. it no idles at 5GB witch is still ridiculously high, but I figure it's more trouble than its worth to mess with at this point.) alienware command center won't reinstall after upgrade to windows 10(Microsoft fixed this, not dell. again dell gave me a link to command center that installed on my pc, but didn't work and made it unstable.) wifi adapter keeps failing(fixed by MS with bios) I spent three weeks fixing these simple issues, primarily because it never occurred to me that dell was so incompetent as to send me the wrong links to the bios/drivers MULTIPLE TIMES to the EXACT SAME LINKS. I stupidly assumed that when I gave them my model number and service code so they can search my exact laptop, they know what type of laptop I have. nope. apparently for a long time they assumed I had an aroura desktop. Then the proceeded to mix up my laptop with other versions of a similar laptop with similar(but slightly different) designation that is what I used for 2.5 weeks until microsoft fixed that. through all of this I called them every day 3-4 times a day spending 15-50 minutes on hold each time and times got longer the more this went on leading me to believe they may have marked me as a problem customer in their system, or there system is VERY broken. I would also be routinely transferred to departments that weren't open the same time as others, and often the call would drop. I also discovered that they love to send you in circles in their department system. I wound up working with the same guy a lot who kept giving me different understandable names(with his service i see why) which sounded a little different every time, but I quickly learned to recognize his thick accent and voice. He didn't speak English very well either, I don't mind talking to people with accents, IF they are at least proficient at least at an elementary school level. he wasn't. this is excluding all the mess of ordering the product, if you are really curious ask, and I will be glad to tell you. and you know what the real kicker is. in the end they deemed all the issues( INCLUDING THE BROKEN HINGE) to be SOFTWARE issues and told me I would have to pay $500 for support to fix my computer which SHOWED UP BROKEN. and I won't bother talking about the overclocking issues either as that's a story of it's own, unlees someone is curious. I can safely say I will NEVER buy from dell again. Toshiba if you are reading this, I'm sorry I didn't buy your quesmio, youv'e ALWAYS treated me well and I really wish I had just stuck with the company that I had been with. my advice isn't neccessarilly to buy a toshiba, but NEVER buy a dell unless you really NEED to. and don't count on ANY, and I mean ANY support.

I love Dell, but I think that's because I never called their support.

Sounds like a fun job O_O

Well then. If the experience was shitty for the customer then you deserve to get a bad survey instead of losing the customer forever because of throwing him in Limbo and wasting his time. I mean it's not the customers fault that Dells systems is not working and fucks up his order. And the customer can't fix this himself and NEED help from customers service. Most people would understand if the guy in customer service just told him the truth. Instead of shoveing him around and having him call his bank and all this shit. Wasting the customers time and just making the customer more angry.

MeldinX2 You're right, its not the customer's fault, its Dell's fault. As a professional customer service rep. I believe telling the truth is always excellent customer service. However, customers who think they're "entitled" believe excellent customer service is "kissing their ass." If I tell them the truth and say there's nothing I can do because the system is broken or locked up, they will still survey it as a bad experience regardless whether they understood my explanation or not.They're certainly not gonna be happy and Dell will still lose a customer regardless. So basically, its a matter of cutting my loses by taking advantage of the corporate system. Its Dell's fault and its their system. I'm not gonna bite the bullet for the company's short comings. They wouldn't do the same for me. I'm just a number in their excel spread sheet. Make no mistake, if its something I can fix, I'll stay with my customer even if it takes my whole shift. As long as its under my control. But if its something that makes me explain "Hey, I just drive the car. I didn't invent the internal combustion engine," then I'm gonna cover my ass and control what I CAN control which is the trunk line.

ixiahj Yeah it's not usually the support guys fault. Well it is a bit if you are the one that chooses to be shady to save your own ass and making the customer waste his/her time instead of being honest and take the bad review that you may get. But it's not your fault that the system dell made is shit. It's Dells fault and they will lose customers because of their shitty customer service system. Still if the service guy told me the truth then i would acually give him/her a plus on the survey since the truth was helpful. But if he/she would disconnect my calls and making me waste 40-60 extra minutes of my life then i would get super pissed. And this is what loses customers forever. No-one likes to be lied to when you just want some help and answers.

MeldinX2 There's nothing shady about it. The system puts me in a position where I will be blamed for something I did not do wrong. Why would I take the blame for something that is not my fault. I have worked as tech support and customer service over the phone for 5 years. I have lost many hard working colleges who have families to support, fired by our clients simply because some customers demanded they be fired as said representatives could not do what the customer want. Did our client or company bite the bullet for us? Did they defend us from the customer while we were only "telling the truth?" Nope. They're more likely to fire us and replace us with more people like burnt out light bulbs. Did they fix the information system we use everyday? Nope. It would cost money to fix said systems. Its not a perfect world so you adapt to survive. Also, the survey isn't gonna ask "How would you rate the representative." Its most likely gonna ask "How would you rate Dell." If you order a computer from Dell and they said they can't process your order because their system is registering your credit card is suspected of being fraudulent (even though you know its not because you just used it on something else yesterday) would you still rate that Dell experience as a 10 instead of a 0?

Good pun m8 #2funny4me

+NymeO at least its not a skeleton pun

+Your Average Grammar Nazi - A Dell (Adele)

from the comments I can see I am not the only one.

ReviewTechUSA No you truly are not the only one, when a company like DELL wants a $100 for a replacement for a funky laptop system fan, then you know they are fucked in the head. The only reason they are as big as they are now, is because of their slick commercials in the 90's, and the fact they gave governments, school systems, and corporate buyers large discounts on system purchases, not because of quality service, and quality products that's for damn sure!

ReviewTechUSA I also had a bad experience. However, did you know the PirateBay was taken down by sweden government? along with 5 other torrent sites it supported. Pirating just got a big punch.

***** Yes he knows about that, if you had bothered too look it was the last video he posted.

***** ...aaaaaand it's back up at .cr for now.

So wait, youre telling me your aunty talked to a salesperson and listened to them? Sorry, not dells fault, her fault. Thats like buying a car and getting pissed off when the paint you ordered cost 3 grand...

***** Well, not totally. The aunt knows nothing about computers, and she assumed that the salesman knew about the way computers work. Sure, you can blame here for believing him, but older people can get easily scammed by those kinds of things. And it's just disgusting that salesmen take full use out of the lack of knowledge about computers they have. But that's capitalism...

TheDutchOwner's Tech Channel Exactly, thats capitalism. Dont buy shit you unless you A) know what youre buying or B) know someone who does, and can explain it to you

Macs, to be honest, rip you off as well. You're paying $1000 for a computer that's worth maybe $600 at most. Just build your own PC. Either that, or choose a different brand to get a laptop (VAIO is pretty good)

TheDutchOwner's Tech Channel all salesmen do that, some know less about the product than you do (im being serious).

Really? Because I got a lot of bloatware on my old ASUS 2-in-1.

UltimateOverlord There is always going to be some bloatware. But most if not all pre installed stuff on ASUS is their own apps and has a low profile. And they are basic stuff, like WinFlash, "a program that was designed for ASUS computers in order to provide them with a means of flashing the system BIOS". Or ASUS Power4Gear which "automatically adjusts fan speeds for quiet computing and prolonged battery life." At least its not some shitty antivirus which is a hassle to uninstall, asks for money, and slows down your computer just as much as several viruses would. Shit like that doesn't get on.

I use Acer

ACER is truly terrible.

why?

"This video was brought by to you by Dell. Do you want the best service you'll ever get for PC's? Give Dell a call or go to their website."

***** omg yes Hp is trash xD

***** Hp is fine.

***** over priced.

***** Hp is fine

***** a pc normally runs a year without any problem.........

Crede Yep. I'm using a T5610. The case is on par with Liam Li. When I first got it I had some questions about my warranty, and they answered like immediately. I had to later replace a RAID card, and again, the service was immediate. You hear a lot of bad stuff about Dell's customer service lately. But that really doesn't seem to apply to their enterprise division. Follow the money, I guess.

you think so? I bought a alienware laptop(2000 pounds) and it doesn't work at the first day ! then I experience the worst after sale service in the world.

Crede but all the alienware are the consumer grade products, fortunately, I have got my money back , alienware is on shamed, and dell will destroy the alienware. notebook of the worst quality

Crede iirc Eurocom markets some models as "gaming", though, Eurocom is badass. In general, avoid laptops unless you have a specific need for one.

just to give you all some context the degree of disparity with Dell Home and Dell Enterprise, just now I contacted Dell to find out of they still have the Rackmount kit for my system, after providing my service tag the rep informed me that they no longer carried it but actually researched and found for an aftermarket product! I was in and out of the chat in about 10 minutes.

You fucking serious. That's what you had to do to fix one problem. Dell's support is just....

No, he is a troll, and you're feeding him, smartass.

TheDutchOwner's Tech Channel Can you read? Did you not get what I'm trying to say, you gotta be an idiot or a console peasant! Only they have that typical mentality....

Ryan Gonsalves No, he is someone that wants attention, it be positive or negative, and you're giving him what he wants. That's the deal here. He couldn't care what you game on, as long as you feed him, he'll continue. You're just adding up to the problem.

Ryan Gonsalves console gamers not console peasants. Pc gamers not pc hitlerrace. You may remove your bullshit attitude and realise that people play whatever games they want, on whatever platform they want.

What you don't realize? Is that you are supporting a generation of going backwards!!! Its time to shape up and fix that brain of yours.... The next generation of Gpu's are coming out, and you will be left in the dust soon!

But didn't you see the thumbnail and recognize it would have said Dell than Dad..

Also they charge you an arm and a leg more than it would cost to build it yourself. I looked at Alienware in the past before I knew how to build my own, after learning how and pricing it out I realized they charge around 400+ more because its "Alienware". Its the same reason you pay so much for BMW or Mercedes, you can get just as nice a car from Ford or GM for a third of the cost. In the end your mostly paying for that name on it and their branding.

***** In a $200 - $250 case. Cause we know the case gives the biggest fps boost....

+txmoney On my end HP was great. My laptop had a defective motherboard, I called them, they asked for some numbers on the laptop, they sent me a box, I sent it in, all in all it was like 3-4 days. But everyone has their own experiences.

I don't think you have to tell him that, Like he said he wanted to order a alienware pc to review, not much of a point in building a pc if he wants to do a review of a specific product.

Fizalex I know I'm telling this to the comments section

I bought a base model of one of their desktops just to replace everything - I do know from experience dell is a terrible company, but the subsidiary Alienware isn't *as* terrible.

Dell has amazing monitors though.

Look at amazon reviews.. so many defective monitors (4k IPS) and again with terrible customer service.

Lazy and stupid people exist.

+Ted Eriksson Laptops

well laptops are kinda hard to build by yourself.....

+Stefan Stanev stfu idiot

alternine Thats what I'm talking about!

IKR? Well they either want you to move to the nearest DSL providing station or get the most NSA-like package from U-Verse so they know what we watch on TV, KZfaq and what times we call our friends.

You too are getting shitty costumer service from AT&T i thought i was the only one there making me pay 98.56 dollars on my next bill because they did something with the servers and i'm like you're really going to make me pay 100 bucks for 1.9 mbs of speed when it's suppose to be 3 fucking Hell and this wasn't the 1st time this is the 5th time last time they made me pay 120 dollars i'm so done with AT&PIECE OF SHIT !!

if its UP TO 5mb then they are doing their job. up to means anywhere from 0 to 5.

you know you buy in megabits right?

My internet was meant to be upgraded from 3 MB to 50 MB back in march this year. It was postponed to April next year.

+Nayem M same. XPS 710 :)

+Kundalini12 Aha I love this comment don't know why.

+Kundalini12 old XPS M1330 here :)

dell venue 7000 series lol...and also own Alienware 17r3 :)

Dell precision t3400 here!

You all pretty much admitted that this was a rage video, a way to get back at them...ok...why is this video pointless??? Because it's an extreme way to voice an opinion...he's has some infuence, he's got more than 250k people watching him and he says something like "never again" and all kinds of shit just cause he got bad service ONCE! Also we don't know any of the details...what kind of numbers he was dialing and where, what kind of problem did Dell have with his bank...YOU DON'T KNOW...it's one opinion and yet it sounds like a condemning one...so yeah i think it's a pointless video, his words have no leverage cause it's out of spite, especially when i found Dell's service the best one out there, i have bought a LOT of laptops and i know...WAY better than Toshiba, Sony, Acer, HP(lol they were a joke) even Lenovo (even though they seemed they were trying)...

its not pointless. i now know that i shouldn't do business with dell because of their lack of common sense. not that i ever would to begin with... i think your comment was pointless

Marbly Your very existence proves my previous point...Didn't i just say i personally had the best and fastest service from Dell???It's an opinion isn't it??? So why you choose to side with him??? Why you choose to codemn Dell when you got 2 contradicting opinions??? THAT's why i think these kind of videos are pointless...IT'S MORE THAN HIS OPINION...People's perception is different! Mine was an opinion. I just said it and left, "+1 for Dell" people think...His is like a fucking campaign, like breaking news...people think "he got bad service and made a video??? Oh dear lord Dell must be horrible, a devil, NEVER AGAIN!".........and it wasn't that horrible! he waited for too long??? Big fucking deal...Who did he call exactly and how busy were they at the moment...he expected chat service to deal with his bank and finance problem in depth???lol to that...What a horrible experience...I hope he's ok.....

SinnerYT you should for sure go outside for a walk. i didnt read the essay that you wrote me, no thank you. i stand by what i said.

Its not pointless at all. You do know businesses keep up on this stuff, right? Especially in this day and age, online reviews are a huge deal, and if they see enough negative reviews they might actually fix shit, or AT LEAST look into it and improve things. Saying you had "the best" experience with Dell doesn't say anything. The best of what? The best of the best? the best of the worst? At least Rich explained his situation. From what I've seen its not just him who has had issues with Dell either. You can see that in this very comment section.

It's true. When he said the worst service humanly possible, i thought maybe a rep insulted him verbally over the phone. Yeah, it sucks that they couldn't get to him over the phone. And yes, having the online chat being virtually useless is also bad. But really there's a lot of factors that cause Dell to act this way, and it's somewhat out of there hands. 1. It's the holiday season, so much tech is bought and sold. 2. Dell is a pretty big name that has a vast history, so the amount of people who go to them naturally because they know and see the name a lot these days is probably huge. 3. When there's a name as big as theirs, people who are more tech illiterate will flock to them which means more people they have to handle. I have yet to see a computer at a school i've been to that isn't a Dell. (excluding laptops people bring themselves) 4. Imagine how many people who are tech-illiterate are trying to call them now during the holiday season to complain or ask something silly about their new product they received or bought recently. Those types of calls take a long time because of explanations and a tech-illiterates inability to understand and explain what is going on on their end. 5. To some extent, Dell has probably had to drop standards a bit on people who can be really helpful over calls or text chat to keep up with the amount of calls they receive. It sucks, but its what comes with the territory.

No, he acted appropriately to the situation. What do you mean it's just a couple of hours? You think that everyone should accept the fact that they may have to wait a few hours (Not everyone, not even the majority of customers will have that much spare time to just watch paint dry while they wait)? NO, they shouldn't! Especially when plenty of other places like newegg tend to handle their situations much more efficiently, and at a much higher rate. People shouldn't react lightly to poor customer service, or even worse, none existent customer service.

***** I've had shit service with Dell too.

you ever hear the expression "time is money" ? What about the expression "there are two things you don't ever fuck with, A dude's baby's momma, and his wallet." ever hear that one ?

the problem is the part that keeps breaking is held together with flimsy glue and breaks under the slightest amount of stress. I mean the slightest bend will break the seal. After that happens the wires are exposed then they get frayed and start sparking or just short out completely.

Yeah I have a friend who has an alienware laptop, they are pretty clunky and not what I would expect for the price. If you ever get another gaming style laptop I would get Falcon Northwest.

Yeah, we had the same problem with our HP laptop. We had to replace our AC adapter ($49) 3 times. I swear it's designed to only last so long. It's pretty much a racket

SinisterSnuggles meanwhile my 3 year old cat chewn asus laptop charger soldiers on valiently............

1toncheese my Packard Bell charger lasted longer than my CPU... i need a new PC now anyway.

Lmao yo

Dell did the same thing to me yesterday

+ReppeNThA707 they must be stopped

80's kid 4ever you need to figure out what's going on with that laptop man

Yeah yeah yeah

Lol

I must go. My people need me.

Nevermind, It's just some incessant bitching, plus the Loot Crate part.

The True Correct Guy Lemme clear my ears

Fuck lootcrate. Nerd block is 10× better.

Lord Rith I'm not doing it as my job, dumbass. I'm actually a hard worker.

The True Correct Guy Making videos can be just as hard whatever the fuck your job is.

wait wait wait....ill boot up my dell laptop, sign in and give it a thumbs up.

shit it wont start up....dell ftw

11volt +1 if you're watching Adele in a separate tab, whilst on a dell.

Same with razer laptops. They may be pricey but they are very portable and relatively powerful, and the screen looks great.

+Grand Theft Dubstep But Razer is rebrand with Clevo and MSI chassis. MSI, Clevo/Sager and Asus even Lenovo make and design their own casings.

+SMGJohn Who the fuck buys prebuildt?

+Nordic Countries are the best Good fucking luck building your own laptop because there is no infrastructure and no damn store that sells custom laptop parts for you to put together, the best you gonna get is buy part for part for an already existing laptop and put it together yourself. All laptops are pre-built

Bought an Alienware laptop, best decision of my life all games highest settings 60fps

+mgomez207 same bro

Chris Hood I always use my 50 inch tv anyway but yeah it could be a problem for people on a tight budget. But there are pretty cheap ones too and the ones included on pre-builts aren't always the best.

+Chris Hood it's still better and most times cheaper to build it yourself

+mgomez207 i wish i could do that but i have never tried it out of fear of breaking it and being out a pile of money

Yeah but if you just do your homework then it's almost impossible to break the the computer parts. Usually people are to fragile to computer components. It's much easier than you think.

Will Gonda Same lol

Is it still new?

***** It varies dramatically by store. Our store even fixed PC's which had nothing to do with any services we offered but since some people didn't understand we let them know and solved their issue regardless. Not the first time we've done that. Price wise, yeah it's pretty damn miserable.

Yeah rogers is pretty shitty but I'd have to give worst customer service to bell there horrible

John Chadwick Indeed

Nah, there's a restaurant in France that has the worst customer service ever (can't remember the name, it was ages ago) but I'm sitting there, I signal the waitress, and she says hang on, I'm on the phone -_-

thats pretty bad

The fuk?

Vulgora They're saying that Comcast has shitty customer service too, I assume. I agree, but.. yeah seems like a weird comment to just spout out on here.

Vulgora You haven't heard about that case a little while ago where someone literally couldn't cancel a subscription plan of sorts because the rep over the phone kept demanding the reason and adamantly tried to retain the customer?

nope , your statement was vauge

Lol

You're a complete moron.

ATT is the worse, trying dealing with Verizon and it's field day with you

Takicos1991 Where would Comcast fit in all that?

No

***** Lol the dell company is making him wait for it though ;)

almost buddy, better luck next time

;(