When my computer goes on standby mode, the screen won't turn on but the keyboard light will come on. My fix was to update all the drivers available. Haven't had any issues since.
Пікірлер: 202
@crystalscool1876 жыл бұрын
I had the same issues. How I fixed it was pressing and holding fn + power button until the computer made beeping sounds without me holding down the buttons. I powered it off and then when I turn it back on the screen worked!!
@alexanderswann13976 жыл бұрын
chris florio tysm
@naziatul6 жыл бұрын
chris florio savior.. thanks so much!!
@Dontgo56 жыл бұрын
brilliant, thank you
@fasdljkzxcv5 жыл бұрын
ur the best human bro
@Thesamtvv5 жыл бұрын
Bro you saved me! So what was the problem is it a main issue should I get it checked?
@topminijc5 ай бұрын
God bless this 6 yrs later and comment section!
@PaulyTy14 жыл бұрын
This is such bullshit Dell. Notice there are nearly 30,000 views of this bullshit problem. All my drivers and BIOS are up to date!! Never fricken buying one of there shit boxs again.
@ryjo40226 жыл бұрын
Disconnecting the battery for a few minutes helped me .. You'll need to open up the laptop to do it though
@Chrisphan20013 ай бұрын
Wow! It actually works. If it wasn't for this post, I would have bought a new laptop. Thank you, Ed Hsu!
@Fromseatothemountain Жыл бұрын
Same problem but thanks for the resolution. It worked
@ys04565 жыл бұрын
My Dell XPS 12 didn't load it just turned on like the LCD screen lit up to a black greyish screen. What I did was hold power and fn key down till it turned off then pressed power and fn again and the Dell logo turned on and it started booting! It's working now
@CrimsxnSky4 жыл бұрын
No Profile Pic my laptop screen won’t turn on what do I do
@ys04564 жыл бұрын
@@CrimsxnSkydoes the screen turn grey when u power on? or does it just remain black if the screen doesnt turn on maybe the lcd is roken or the connection of the screen probably broke
@CrimsxnSky4 жыл бұрын
No Profile Pic it remain in black
@alz2834 жыл бұрын
Sky Plays try the pressing and fn and power thing people are saying, or open it remove the battery and hold power button for 30 secs. Then press it a couple of times after to make sure any residual charge is gone. This should make it turn on
@CrimsxnSky4 жыл бұрын
APlayz well I’m going have a computer now
@thiphamtruong812910 ай бұрын
Did your fans spin when the keyboard backlight was on? I have the same issue (there is keyboard backlight, no screen), and the fans don't spin.
@tirthpatel46244 ай бұрын
How did u resolve?
@thiphamtruong81294 ай бұрын
@@tirthpatel4624 I didn't :((
@abhishekchaurasia7988Ай бұрын
How it got resolved now
@popdock12393 күн бұрын
how did u resolve it??
@carolynclaiborne8583 Жыл бұрын
Thank you! Thank you! Thank you! I wasted so much time at work trying to get the laptop to work..
@Dice83616 жыл бұрын
I have the exact same model computer as you. I don't have the same issue, but the battery indicator LED's don't light up on the side of the computer. I hope you got it fixed!
@YourRightSide4 жыл бұрын
did you find the solution? same is happening to new dell xps 13 as well.
@akankshamishra77852 жыл бұрын
Hey did you find any solution? My 9370 is facing same problem
@umerwaheed1972 Жыл бұрын
Hey did you find a solution? My 7390 is having the same issue
@YourRightSide Жыл бұрын
@@umerwaheed1972 i returned it
@DrDheyVinci5 жыл бұрын
I had this issue just now .. keep pressing Fn button and power until a sound or an unusual thing happens .. then power on and wait .. that will work Inshallah
@michaelmireku20803 жыл бұрын
Youre a life saver my g😃here's your crown👑
@thiphamtruong812911 ай бұрын
How long does it usually take? I have tried several times but my DELL laptop still wouldn't work. The keyboard light keeps turning on and off periodically and nothing else. The fans didn't work too. Hope you can help!
@ishmalzahra3829Ай бұрын
I did same thing it is giving sound but still not displaying screen
@bigbaymax99462 күн бұрын
Bro, thank you
@harishhmixmashup32958 ай бұрын
I cant understand what keyboard shortcut key used just now my lap also like this situation now
@ksmith1026835 жыл бұрын
SOLUTION: This happens to me every 5 months. Remove the back lid with a T5 bit and make sure to remove the hidden screw in the middle if you have one. Then disconnect the battery. Then hold the power button for 30 seconds. Then press the power button 10 times. This will remove any power from the capacitors and reset what ever is stopping the screen from coming on. Then plug the battery back in and put everything back together. Now when you press the power button, your laptop will work again.
@MorganTheva Жыл бұрын
Power up while holding D key down, to start video test, thus confirming your display is not dead. If that doesn't solve issue, try Keith's solution but perhaps also unplug the CMOS battery as well. This model seems to have some static related issue. After getting back into Windows, use the Intel Driver & Support Assistant tool to get new non-Dell driver v.31 instead of the v.27 which Dell and Windows update will favour. Reboot and then run Windows update which will install the flaky v.27 driver again. After it installs, use Device manager > Display adapters > Intel HD Graphics 630 - right click and select Properties - Select 'Roll Back Driver' - Select reason as previous driver was more reliable; this will make your system favour the new v.31 driver, so future Windows Updates don't revert you to the flaky older Dell driver.
@ashmanchhetrikhadka7443 Жыл бұрын
Same problem yrr but not turning on 😢 help somebody 😢
@wanted70533 жыл бұрын
Thank you just tried the fn and power button it worked thanks for the comment section
@kaiea073 жыл бұрын
This just started happening to me. I have to remove the battery cable, and the cmos battery. Press power, a few times than the laptop comes to life. It’s now a 3 yr old laptop, but Dell lost me. I just bought a Surface Pro, after 7 generations that should be good.
@asmor8042 жыл бұрын
I have this issue happen intermittenly, solved by waving the laptop like u want to drop it to the floor but cancelled. I can't describe this any better. Strange but this always solve the issue. Any logic behind this? I am wondering whats wrong
@zennanims3 ай бұрын
Bro is a lifesaver
@deepdasgupta8044 жыл бұрын
This worked!! Thank you!! :-)
@vinithas9975 Жыл бұрын
This worked, thank you!
@jadeodibo-wilson48086 жыл бұрын
It just shows a blank screen and the keyboard lights
@KristennDawn4 жыл бұрын
Yay it worked!!!! Thank you!!!!
@soumilimondal17982 жыл бұрын
I am facing the same problem and mine is just a month old! I am disappointed
@firekishugamingop30927 ай бұрын
Thanks this helped me so much!!
@kanishkarajan03093 жыл бұрын
Thanks a ton it worked love
@gwendenise38305 жыл бұрын
I knock knock who’s there the buttom of the computer.. and IT WORKED!!
@biginthenortheast5905 жыл бұрын
Ha! just tried this as a last resort and it worked for me too! Not what you would expect from a laptop costing this much and less than a year old though :(
@mdjoe78824 жыл бұрын
Thankyou very much, its work! Fuh
@jvinsnes Жыл бұрын
Have a similar issure, altough min eonly lights up for a brief second before it goes black, then lights up again after a few seconds. I believe it is water damaged
@kiransalu22 күн бұрын
Its works . Thanks
@omarqatwan56353 жыл бұрын
Thanks worked for me
@praneeth5445Ай бұрын
Thank you, it works
@rhyssiebert98845 жыл бұрын
This happens to me when the fan is blocked, like it’s on my bed or something like that
@nyn76426 жыл бұрын
Thanks so much!
@lauravlogz60113 ай бұрын
I already gave up thanks it worked
@hoog38444 жыл бұрын
I have the same issue but even the lights of the keyboard or the power button dont go on, if I charge it, the charging light WILL go on.
@manvirsingh10802 ай бұрын
Thank u it works
@changeusername568 ай бұрын
Thank you so much i got mine working again. Does this mean my laptop is dying slowly.
@shihab0825 ай бұрын
Thank you sir love you sir ❤❤❤❤❤❤
@mmathew36733 жыл бұрын
This look like a common problem with Dell. I am having the same problem with my lap top . I tried all & the repairers are cashing on it . Never go for Dell lap tops ! HP gives a better performance !
@demh20103 жыл бұрын
Thank you so so much.
@jadeodibo-wilson48086 жыл бұрын
I tried nothing works
@SooooRare5 жыл бұрын
i have a dell laptop it is not a touch screen. it dont have double number key.. i need help to get the screen to turn back to normal because it has turn sideways today by a press mistake. but i dont see no rotate on it so can someone tell me how can i get it to turn bk to normal. it is side ways now but i can not use it like that. .
@DarandumАй бұрын
Your a hero 2024 and helped me 🫡
@Kalit56Ай бұрын
Thanks sir
@Maxxxy435 жыл бұрын
Holding down the power button for 30 seconds eorks
@afhevh3 жыл бұрын
I agree. Same issue, 30 seconds on power button did the trick
@jonarmadriaga51183 жыл бұрын
OMG U SAVED ME
@Maxxxy433 жыл бұрын
@@jonarmadriaga5118 glad i could help :)
@ankitkhunt69534 жыл бұрын
Thanks bro
@oussamaouahdi87735 жыл бұрын
thank u so much
@NasaArnold5 жыл бұрын
Thank God i found this
@Abcd199933 ай бұрын
Thanku so much
@dmandagoat48886 жыл бұрын
Yeah I kinda hit my screen for it to black out so how do I fix that
@AdelAbdullahiplzz26 күн бұрын
Same
@jadeodibo-wilson48086 жыл бұрын
My laptop is doing the same thing but it only lights up once when I press it
@hsuster6 жыл бұрын
Jade Odobo-Wilson have you tried factory resetting your laptop and updating the latest drivers? That resolved that issue for me
@jadeodibo-wilson48086 жыл бұрын
Ed Hsu how do you do it please
@hsuster6 жыл бұрын
To restart, go to your windows settings > update & security > restart now. Once you're done with that, search for Dell drivers on the Dell website and run the diagnostics to detect your drivers and update accordingly
@b.j.pettigrew2616 жыл бұрын
How can you do that if the screen isn't working so you cannot see anything? Also, will it get rid of my programs?
@hsuster6 жыл бұрын
Bayleigh Jordan Pettigrew have you tried holding the power button until the computer shuts off completely (maybe 30 seconds to a min)? Once you do you can turn it back on
@chana100red4 жыл бұрын
Not helpful at all.
@lauravlogz60113 ай бұрын
It worked And then no W it's off again
@rushicoolguy4436 жыл бұрын
Did you find a fix yet? Could you post it if you have?
@hsuster6 жыл бұрын
Karri Venkata rushikesh doing a factory reset helped solve it. There were still some lingering issues with the wifi not Auto connecting at start up but that was resolved with driver updates a couple weeks ago
@rushicoolguy4436 жыл бұрын
Ed Hsu, thanks...I'll try resetting my xps then. Its so frustrating that Dell won't find fix yet for this issue and we will have to live with it.
@hsuster6 жыл бұрын
Karri Venkata rushikesh ya. I tried troubleshooting with them when I first had this issue and all they did was update drivers which didn't work. Good luck with it!
@wahooza6 жыл бұрын
how do you do a factory reset when you can't see the screen. thanks
@8secondsofsexy6 жыл бұрын
Ed Hsu May I ask how do you factory reset it if the display cannot turn on? My poor xps is still not working and I would like to give that a try :(
@aiden3594 жыл бұрын
This keeps happening to me about every 6 months or so
@PaulEnukoha2 ай бұрын
ESD
@maloperverso81183 жыл бұрын
OK!
@nova-te3eu3 жыл бұрын
tip never overclock
@tonynguyen5015 жыл бұрын
The easy way out to get out of the black screen is: If you able to get XPS 13 machine hook-up onto an external monitor, then, 1. Go to Device Manager or Control Panel 2. Under Display Adapter - Right Click and hit Disable Device 3. Hit Restart 4. You can see your XPS screen again. Good Luck.
@badash7864 жыл бұрын
Yup that works but it uses the crappy microsoft basic display driver, still better than having no screen i guess. I removed the display driver than used an older version from the dell website which is working on another XPS. So far been working for me, but I also had to block windows update from updating the driver automatically as i got the black screen again after it updated the driver back again 🤦🏽♂️
@grabthepelts4263 жыл бұрын
Hey I disabled it but now my screen doesn’t even turn on anymore even after I reset any tips?