I reference this video every time I take apart our machine for a "FULL" clean. Even when I think I know how all the parts go together I'll find myself with a left over screw LOL. Thanks for saving us hundreds in service calls!

Thx! I am 64yr old woman and I took machine apart and fixed the switches thx to this video.

Guys, greetings and thanks from the UK. My machine is about seven years old now and had previously been sent away to be cleaned & serviced (at a cost of £70) when the coffee flow started puking out the back of the nozzles. It just started to do this again. I didn't fancy that cost again so thought I'd have a go at cleaning it properly myself. Your video on how to take it all apart and take the door off etc gave me the confidence to have a go and... .. it worked perfectly. A nice clean flow of hot coffee again. Will make sure I give it a more thorough clean now. Cheers!

Thank you very much for this video. Today I found the infuser in a weird position... I was about to find a specialist who could fix this problem. But at the beginning of your video, you explained the cause of this problem and the solution to fix it. It was very simple and it fixed the infuser's position. Thanks again!!!

Finally a good repair video on this machine. Couldn't figure out how to pull the infuser out until I watched, I never knew the machine had to run thru the power off cycle. I took my infuser plate off and cleaned the stainless plate with oven cleaner, the caked on coffee was causing an off flavor in my coffee.

This helped us out a lot! It's very empowering to be able to fix these things yourself, so that we don't have to keep throwing away and re-buying!

Best maintenance video ever! Saved my but on more than one occasion! Thanks gentlemen!

Thank you guys, you are awesome! So much needed this video, why hasn't DeLonghi posted one like it??? A brilliant machine supplying me with my daily drug supply (wonderful freshly-ground coffee), nicely made machine too, so you saved my bacon when the fragile control button plastic moulded 'spring' levers broke of the on/off button broke (after 9 glorious years of fault-free use, I'm not complaining!). Easy to take apart and reassemble with your superb video. I am writing to DeLonghi so suggest they offer you both honorary Vice Presidentships of the company (!!!) Best wishes.

Excellent video guys saved me I’m sure a huge repair Bill - door was popping open when brewing & turning off - phoned DeLonghi & they referred me to nearest dealer - searched KZfaq & voila found u2! I prefer bourbon & a cigar! Thanks a bunch fellas/loved your banter too!

My machine’s spout cracked and leaks. This video is exactly what I needed to fix my machine. The nearest repair shop is a 2 hr drive each way. I enjoy repairing my machine -- it is a steady performer for many years. I make many cappuccinos each day and had the cleaning down well. I now feel confident to replace my door w/ the spout in place. Thanks guys, time for a Kahlua capachino

Thank you. I’m house sitting. Been a couple of years since I emptied grounds and added water. Phew! You walked me through it 👍

Great video. Was starting to think I needed a replacement and now back to like new operation. Thanks a ton!

Thanks so much. My friend was throwing his machine out because it leaked. I took it from him and followed this video. It now works perfectly!

My switch button was broke and the spout broke, from which it was leaking. Your guide helped me fix the espresso machine. 😄 Good job, guys. 👍👏 Greetings from Poland. 👋

This is EXACTLY what I was looking for! Thanks fellas!

Guys- this is still a great video that I have watched a bunch of times. I recently had the common issue of a leaking spot (it sprung a leak in the centre of the sliding piece). Your video is the go-to guide for self repair of the perfecta! Overall great machine, and great video!

Just viewed this video. Excellent instructions! Cleaned my machine and ordered a new box with the spout. Thank you!

Just replaced coffee dispenser as my one had a crack in it... thanks so much for easy guide ... saved me loads on getting it repaired 👍

Great video guys!! It was invaluable when I needed to replace my door and saved me some $ and having to be without my beloved DeLonghi Perfecta for several days :)

Fantastic video, step by step, so easy

Thank you for the clear instructions! I’m not at all handy, but was able to successfully service my machine thanks to your video.

So helpful! We were gifted this machine, but it kept saying the coffee bin was full. Your video helped me know how to clean it and get it to work. Thanks!

Liked your video very clear instructions, easy to follow and must do once in a while. Thank you.

Just adding another comment here (just noticed that I added one 3 years ago) - keep coming back to this great video every time I have to do any cleanup or repair work on this machine. One of the best DIY videos that I've used.

Thank you so very much, you helped us so much this morning!!! 2021, and your "wisdom" is so appreciated. Louise et Marc (Québec)

A well-spent Saturday morning cleaning my machine. Thanks for the instructional video. Every spring that could come off did come off and I was ready for them.

This is a golden video for my DeLonghi! Thank you!

Great video guys. Look at it every time I have to take mine apart. You two work well together like real good buds.

Great video! We bought a very similar machine (although a newer version) and I just did the whole maintenance thing as you guys. I was able to follow all the steps perfectly. Very good shots and great explanations. And I'm very glad you took the time to show the whole re-assembly since many people leave that out and then you're kind of stuck. Way to go!

Can I see a big thanks to you guys. I had the problem where it leaks led behind the back of the spouts and constantly asked to be emptied. This is a keeper

Thanks for this video! I had coffee coming out of one noozle only .... I just cleaned inside the door following your instructions and saved money and hassle. Problem sorted!

Thanks so much for this detailed video guys. My spout has cracked and I wasn’t confident I could get to it. I have glued it up now and it’s great but I think I’ll source a replacement anyway. After you taste the coffee following the full clean you realise just how badly it was needed!

Thanks guys, was about to spend another few dollars for repairs when I watched this video I figured out that the last issue could have been resolved by watching your video. It has been helpful and also included a few preventative issues that I know will arise. Keep up the great work!

Don’t know why you say to keep soap away from the infuser. I’ve had my ESAM5400 for over 20 years and have always put the diffuser in a dishwasher run with all my kitchen stuff at 60°C, obviously the soap tablet washes the diffuser intensively during its hour-long run - there has never been a problem, in fact no problem whatsover with this amazing machine during all of the 20+ years. Brilliant Italian engineering!

Just repaired my broken power button by watching this video. Thank you!

Thank you guys for great video. Very helpful.

Good stuff guys! Fixed my door issue thanks to this vid!

Thank you for help me . you make a beautiful job

Watched the whole video and cleaned my machine. Thank you!

You guys just saved me heaps of money. Brilliant video. Very clear. Thank you.

Thanks for this, it really fills a need. Keep it up and keep up the banter. Cheers

Thanks for the video guys, first time watching. I really need to do a thorough cleaning of this kind for the exact same machine (the Bay $899, $1000 off regular price)

Great vid guys. Thanks. It really helped. Too bad these machines are scarce now. So are parts. The Phillips ones don’t hold a candle to the Perfectas. It’s all in the long lasting crema they produce. The Phillips don’t do that. I took mine completely apart today. It was a gonner. “Grind to fine error” it turned out my generator piston was super gunked up and lots of the holes were clogged. I spent hours checking everything else in a hidden diagnostic test mode these machines have and traced the problem to the generator. I took a gamble and tore it completely apart and cleaned the heck out of it with a brush and warm water. Banda-Bing, back in business!

Thank you sooo much for that video! It helps me every time i need to repair or clean my coffee machine : D

Great video! Was looking for a way to fix my broken power button. This video is Gold!

This video has been so useful! Thank you!

This was very helpful! (I also broke my power button by pressing it in too hard...) Thank you!

Guys, thanks for the great video. It helped me a lot in cleaning my machine!! Regards from The Netherlands, Peter

Just bought this model Perfecta today, all works well in good nic for a older unit, and best part only $100, Just don't have the eco function in the Australian models

Good stuff guys. And great that this machine is built to be serviceable

Brilliant, just what I needed to clean out the front dispenser after I found it was a bit gunked up

Fuck yeah !!! Broke my water/steam button earlier and nearly had a heart attack !!! Saw your vid . Found 1 set of new buttons on ebay (the only set on there) and perfecta !!! Well done guys . Videos like this save people a shit load of money and really bad headaches . Cheers !!!

Super helpful! Thanks, guys!

Thanks guys- Just what I was looking for! Great!

Great video guys, thank you. I always empty the grounds container EVERY time I make a coffee. Why? Because if I leave them inside and the door closed, humidity from the steam when making very quickly causes mould to form in the grounds which then necessitates thorough cleaning and even disinfecting-some moulds can be very dangerous to health.

Thank you very much, guys. You save my budget)Really helpful

Thank you, you really helped me, I fixed my machine.

Great Video guys. I used it to fix my perfecta that had started dripping from the back of the retractable dispenser. 👍

I've had this machine for 4.5 years just with regular maintenance and never had to go this deep... Also never saw such coffee residu or similar deposits... Yeah the occasional coffee here and there but no similar problems. Machine has more than 5600 coffees made.

Awesome video! Really userful, thanks

when the lights comes on , and the infuser unit is in the down position , it makes normal initial noises and then it strains and screeches as it goes up , and the triange light comes on with the 2 cup lights . I have changed the O rings and lubricated the infuser unit and all i can get to without taking the generator out . what do you think is going on ?

Awesome guys. I was just checking to see what I could use at home for de-scaling (vinegar supposedly), and now I'm tearing my machine apart because the milk spout was gross. Thanks

Hi guys, just watched, awesome vid, i will be tackling mine tonight, maybe I should video it, i make atleast 10 coffees a day had the machine for about 5yrs and no maintenance, so I'm expecting a bit of filth haha

Broooo, thanks a lot! This helps me a lot, cheers!

Thanks! I just cleaned inside my door after ten years of use. It was filthy in there.

Thank you for your video.

Good video mine i hear the pump but no water comes out ! Any ideas .

Great video guys.

Thank you for this video!!

excellent instruction boys, thank you

Great Video guys! I just have a question. When I do the discaling, and follow all the steps, water doesn't come from the sprout. Which part of the machine should I clean so that it works?

Great video!!!! I’ve been getting an error that the grounds are too fine to insert the water spout. I’m only 5 mins into your video so I’m hoping you go over that because I inserted the water spout, hit ok it doesn’t fix it. I know you can’t adjust the grinds without it grinding according to Delonghi. I have the Gram Dama, sadly they discontinued this machine. I’ve had this model for 10 years and 7 years ago I had to buy a new one. 😩. We went out of town and there was a bad storm and damaged it. It would no longer work. So I definitely recommend unplugging it if you go out of town. I’m still watching video and I’m half way through, if you haven’t gone over the error ‘Ground too fine adjust grinder and insert water spout and press ok.’ I didn’t change any settings and this just popped up. If I unplug the machine it resets but once I start making a latte it stops and the error comes up. ???

How to replace the brew head orange o rings would help the novice. I have this machine for 10 years and the first few years I knew nothing. This is a great machine, so well made and with a bit of care will last a lifetime.

Thanks a lot! Can you please make a video of replacing a few of the parts, like that plastic piece you mentioned that was causing a leak? Couldn't find anything online.

Is the Delonghi Magnifica Bean to Cup the same mechanism? I have the same problem after only 3-4 cups of coffee the red light comes up , and it doesn't matter how many times I clean the infuser it won't switch off

Just two words, thank you 🙏

Could you help me out with locating a button assembly with the ribbon cable? Where can I find those? I seem to have faulty buttons.

Good jobs!thanks

I have the same machine you show in the video

Hi, I have a question, I use this exact coffee machine and when I make espresso and set the desired amount of coffee (amount of liquid not how strong the coffee is) and it makes it sometimes like it should and most of the time it makes less than it should (i.e. 0,5dcl is desired and the machine makes only 0,3dcl) anyone had this one?

Awesome guys, I had a great time watching & listening and cleaning my machine along with you. But it still don't work:(

This is really helpful. Thanks for sharing

Great maintenance video, thanks. I'm trying to fix an issue with mine. The water does come out of the steamer/hot water dispenser, but something appears to be stuck and I cannot make coffee or rinse it. Any hints on where the problem could be?

It comes up to fill the jug part.. then self diagnosis. Then turns off.. is it completly broken. I brought it second hand

Hey guys you are great, question, today my Esam5600 has General Alarm message, when I went to remove the tray didn’t come out , the diffuser is stuck down, did everything on the book, nothing, any suggestions? Will appreciate it

My infusor doesn' t entend and retract easily. There is a grease on it. What is the grease i can put on it?

My machine will not descale. The water spout will not flow with water when using the descale function. It sits at descaling plese wait without actually going through the process. Is the machine broken?

HI! Thank you for a very useful video. I have a problem to submit to you. Could you show us how to open the front panel with the screen, because I have a problem of bad contact inside. When I push on to it, it lights when I relieve the pressure it goes off. This concern only this little screen the rest of the screen works perfectly. Thanks for your help.

Super sharp video ! I have a problem, I did find anyone with the same problem yet, could you help me please ? My Perfecta 5500b is brand new, I have used it 3 weeks so far. The infuser is stuck in a way that prevents the door from closing, and the infuser reset procedure doesn't do anything. So I am completely stuck. This happened because I am new to this and I tried to remove the infuser out of position. What can I do to remove it, or to put it back into normal position ? Thanks much!

Vers Goodyear vidéo. I have another problem. The Milk does not come out of the Milk pot. Help !!!

Great video! Thanks guys! My machine is not recognizing the water spout. Keeps on saying Insert water spout? Any one else have this issue. Would love some suggestions how to fix!

This is a very helpful video. What about a video to clean the Delonghi bean to cup caffe venezia? I alsow can't find a video off how to use cleaning tablets in my Delongi bean to cup coffee machine. Can I just put the tablet in my water tank like a descaling tablet, and then turn on the descaling program? The caffè vevezia does not have a cleaning program, only descaling.

Great help. Tx

Hi guys fantastic video I fixed my perfecta that I had previously given up on. Everything is working now except I keep getting the message “insert milk container” even when the milk jug is in. Could you please let me know how to fix this? Thanks guys

Hi guys thanks a lot for the very good and complete video. I have a problem with my machine, no water comes out of it and a very strong noise is made with some different messages. Could I give you more information to get some more help? thanks in advance for your help. Kind regards

My delonghi magnifica 3600 makes grounds instead of pucks. When you make an expression it grinds for a regular cup of coffee. How can I fix this.

What about the coffee mill? 🤔

Very good video. My machine recently started to take longer to heat up, sometimes starting again right after preparing a drink. It's also releasing some steam from the steam wand in the heating up process. I have always cleaned and descaled it regularly. I have also a brand new milk jug. Do you guys have any suggestions, please?

Hi, Guys! Great video. One of my daughters didn't know how to add water to our Delonghi Perfecto. She opened the ground coffee shoot and said that must be it and poured water into that spout. Water was everywhere and she unknowingly turned the unit upside down. We dried it out as best as we could, but the only thing we see on the screen is "Insert grounds container." I have recycled the power and replaced the grounds container several times without success. I removed the bottom and there is no water at the switch for the grounds container. What can I do?

Thank you for this helpful video 👍 I have a question if you can help me with it; my coffee is just warm not hot. Even when using the highest temperature sitting. Is that normal. Thank you