You are a godsend lady!!! We have been tearing our hair out!!! Thank you! The instruction manual is as much use as a chocolate fireguard.

Your a lifesaver, without you , I fogt everytime, thankyou ❤

Thank you for a clear, real-time instruction with no hyperbole or crappy music 👍👍👍

Thank you I didn’t turn the nozzle to the descale & was thinking I’ve wasted solution and the descale light still hasn’t gone off. Till I come across your video because I’ve lost my booklet. Thank you your a life saver.

Thank you very much, Ann, you're a life saver, just like coffee is. You've saved me lots of trouble trying to figure out how to clean without clear instruction in the brochure. 💖

Thank you very much! You are so right, it was so hard to find this process explained and the Dolce gusto sight was anything but helpful for this specific machine. Thanks again!

Thank you so much. I was about to throw it with my phone out the window as I couldn't find how to do this until I found this. Thank you so much

Thankyou for your video. Lol..... I just realised I threw the funnel away thinking it was part of the packaging! 🤪

Thank you very much! This damn descaling process got me so frustrated, I nearly cried! Thanks a lot!

Thanks for sharing! First person I've seen who actually makes it clear and simple!

Thank you! We had almost given up trying to understand the stupid instructions. This video made my day

Thank you for sharing, Ann. This is the most valuable information ever! You saved our coffee moment.

Thanks so much for that, I have spent quite a long time and nearly a bottle of descale product to make it work! You were brilliant and made it so easy to understand!

The most helpful manual on the net!!! Thank you so much

Hey guys - thought I'd give my experience on this. So as a few people have mentioned, it appears to get to about half way (i.e the 4th bar) and not progress further. While it was doing this, I kept refilling the water tank, concerned that it would 'run dry' and damage the machine. It appears, that if you keep refilling it like this - it is an endless loop. Sooo, what you need to do, is actually let it 'run dry'. This seems to signal to the machine that it is half way done. After it has run dry, fill up the tank with regular water, this seems to be just flushing out whatever chemicals were left over from the descaling solution. The second half worked perfectly after letting it run dry, and the frustrating orange light has disappeared! Hooray!

Gracias Ann. El unico video util para esta maquina. Ni el fabricante lo hizo entendible. Great!!!

as below says there are so many Gusto machine descaling way its finding right one ,respect to you well done , not even the manufacturers video explains half of this .

Thank you.. that booklet that came with it was a load of rubbish... Your a 🌟 Ann Thanks

Thank you for this video! Very easy to follow! ❤️

Thanks a lot for your video. I was getting angry because I couldn’t find a video on their proper site about my machine. I was getting a headache, thanks to you I could do it

I thought I had to buy a new one. Thanks a lot. This video was most helpful.

Just brilliant. I’m so grateful to you as I couldn’t get the descale light to flash. Thanks a million xx Onslow

Thank you for this video, you can find all the models, but not/rarely this model. Good tutorial, it has helped me a lot 😉 👍

I couldn’t find out what this light/sign is about in the instruction and it was so annoying. Thank you Ann. Your video is really helpful! Nescafe should pay you for your work.

You're a legend! Would never have known how to do this as there aren't any proper instructions for this anywhere.. thank you!

Thank you for this video. This is what I needed as couldn’t figure out how to start the descaling process!

Thank you very much for your explanation!! I did really not find how to manage this process. Very very useful tip!!

Saved me a lot of stress this did, Thankyou!

Just to add you will need to fill the water tank twice otherwise the descale light will just keep flashing and the green light will just stay halfway, the green light bar needs to go all the way down the scale and turn off, the descale light should then go out.

Thank you so much for this video it's very helpful. I'm cleaning my machine today.

Hi Ann, thanks a lot for this guide you have made, super useful as I couldn't find anything on the Dolce Gusto site about this ,👍

Thank you so much for this video! Super helpful!

Thank you. I had no idea what to do. So clear now.

Thank you!!! Works a treat!

You are a legend! Thank you!

Funny to hear her try pronouncing the name of the machine

Thank you so much, that helps a lot 🙏🏼🌹

Thank you for your time and effort producing this very helpful video, very much appreciated.

Thank you for explaining this was going to send it back. Thank you

Thank you very much! this was very useful!

Thank you soo much! Very helpful!

Thank you so much! I didn’t knew how to do it, I thought it was manually (no program need) and did it wrong with the product. 🤦🏻‍♀️

Such a help, thank you!!

Thank you very much for the video glade you made it as the instructions don’t tell you anything lol

THANKYOU i was just about to throw mine out couldnt figure out how to descale it

Thanks Ann, very good info.

Thank you! It's embarrassing how you can't find this stuff on their proper sites/booklets etc.

Merci beaucoup de votre aide, grâce à vous j' ai pu detartrer ma dolce gusto....😁

Helped me today. Cheers Ann

Thanks a lot! Very clear

Thank god I found your video. Thanks

Thanks for posting dear lady

Thanks a lot for the help, couldn't find the proper instructions

Thank you thank you why can't all videos be as clear as this 🙌

Thank you very much. Now i know. Helped alot

Video still useful to this day! thanks for recording

Thnx for sharing!! 👍🏼😄☕️

Thanks 🙏🏽. Very helpful.

Thank you, this video helps a lot

Thank you for uploading!

Best one 👍

Thank you ! ❤️

Thank you so much now finally it's done

Great ! Thank you so much

Thank you for your help. 😊

thanks was trying to find how to do this and yes fill up 2 times and then ok to flush out 1 more time with fresh water

Big thank for you!

Thank you so much :)

It’s helpful thank you

Thank you mate 🍻

Thanks so much, just what I needed.

You just saved me 3 months. I almost trew it away.

Thank you! 👍

Thats the winner, thnk u very much

Great video thank you

Ann when it got stuck at 4 and ran dry did you just leave it going with no water for it to sort itself out?

Thank you!!

Nice video. Thanks

Thank you! В инструкции такого нет! Теперь моя машина чиста!💋💋💋

Thanks soo much :)

Thank you was very helpful

Thank you great help

Thank you.

Thanks!

Awesome thank you

Fantastic thank you

Thx! 😚

Great thank you !!!!!

Genio S / Genio S Plus / Genio S Touch Genio S Turn the unit off. Empty any water in the tank. Pour the solution into the machine, following the instructions on the descaler packaging. Open the locking handle. Put the rinsing tool into capsule holder. Insert the capsule holder into the machine. Close the locking handle. Place an empty large container under the coffee outlet. To enter descaling mode, select XL and turn the control ring 4 times clockwise until the LED starts blinking. Press the start/stop button. The machine will start descaling and will continue in a start-stop process until the tank is empty. When it is done, you need to wait 2 minutes before taking the next step. The volume display bar will move down during this time and then disappear. The 4th level of the volume bar will start to flash. Empty the container and place it under the outlet again. Empty and rinse the water tank. Refill the tank with fresh water only and place back on the machine. Press the start/stop button to begin the rinse cycle. The rinse cycle will end when the tank is empty. The descaling orange light will turn off. The selection button will blink red, but steady when the machine is ready. Empty and rinse the water tank. Refill the tank with fresh water only and place back on the unit. Rinse both side of the capsule holder. For a visual guide see page 16 of the Genie S user manual. www.dolce-gusto.co.uk/media/wysiwyg/machine-guides/user-manual-genio-s-krups.pdf

Done. Thanks again, 😊🙏

GREAT Thank your very much

Thank you very much for this information! I kept restarting the machine when it stopped going down half way through and I kept filling the water up at the back 🤦🏻‍♀️

When the tank runs out of water/runs dry it makes a horrid noise. Is that normal? I don’t want to damage the machine! I panicked and switched it off at the point and consequently the orange light is still there when I turn it back on even after flushing more water through! Thanks for your help!

thank u a lot

Thank you, can believe how much dirt got stuck inside 🥴😬

Спасибо!

Thank you so much for the excellent video with Very useful information. Please, can you also add the following two steps of 3. 1 - DESCALING with chemicals,(your excellent video). 2 - End Cleaning Operation - full tank with fresh water at high temperature. 3 - enjoy the coffee ;). Great Respect

Thxxx 👍🏼

Thank you so much

By the way, orange light keeps flashing and still stays on the 4th bar!