Designing the perfect salon guest experience (before, during, and after!)

Рет қаралды 4,375

Stephanie Mitchell | Beauty Pro Marketing

Күн бұрын

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What do you do as a hairstylist, esthetician, or salon owner to give your guests the perfect appointment, every time?
In this video, I'm sharing secrets of the special touches you can add on to your guest experience to make it unforgettable, and to make clients clamour to rebook with you!
We're starting at the very beginning, when your clients are just booking with you, all the way to following up after their appointment. There are so many things you can do to improve customer service at each step!
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Пікірлер: 17

@stephaniemitchellbeautypro 2 жыл бұрын

➡ Join my free Instagram advertising class for independent beauty pros: www.salonadsmadeeasy.com/freeclass ⬅

@maggiemackerley3902 2 жыл бұрын

I liked how you included the part about asking the customer if they would want anything to eat or drink and what they personally like to it. It makes it super personalized for them and not a lot of salons/people think of that kind of thing.

@stephaniemitchellbeautypro Жыл бұрын

Yes! I would absolutely appreciate that kind of care and pampering. Such a good touch!

@_brihunnaaa 2 жыл бұрын

I really love how she talks about the way your area looks and smells because those can be really key factors in people living to come to you because they love the decorations you have and also any fragrances you use people will also love and anybody love a places that smells amazing !

@stephaniemitchellbeautypro Жыл бұрын

I'm a sucker for a signature scent... especially natural ones like Aveda.

@reeonnaaa 2 жыл бұрын

Yes providing customer service is so important to keep clientele going I wouldn’t return to anyone who made me feel unliked or uncomfortable

@stephaniemitchellbeautypro 2 жыл бұрын

Exactly! So glad you agree 😍 Customer service is number one.

@jazminrichardson6724 2 жыл бұрын

I like the added addition of following up with the client once they leave and not forgetting about also giving discounts to your established clients

@emilirichardson3778 Жыл бұрын

Nice quote by the great Maya Angelou!

@stephaniemitchellbeautypro Жыл бұрын

So many wise words from that lady 😍

@MonroesGlamour 2 жыл бұрын

I like offering drinks during the clients visit. I also really appreciate you always wanting to WOW the customer new or existing. Sometimes owners forget about their regulars or assume they don’t care for the special treatment new clients receive. Asking about the music level is also nice.

@marisamorais3150 Жыл бұрын

I love this ❤ i offer beverages and fresh fruits to customers as i acommodate them.

@wilderhair1266 3 жыл бұрын

I love all these ideas💕 especially focusing on before and after! I know I always feel like I might be annoying clients if I message them afterwards but I need to push past that haha.

@stephaniemitchellbeautypro 3 жыл бұрын

Yes! The followup is so important, and I know it can sometimes feel like you're being to pushy, but trust me we as clients love to hear from you! Don't be afraid to show up in their email or in other ways to check in, keep in touch, and share more value with them (whether that's sending videos, advice, ideas, etc). Thanks for your comment, Nikki!

@dimitraCmd 3 жыл бұрын

great recommendations !I would love to have a similar video with your ideas about clients experience at Resorts and Wellness luxury hotels. Thank you a lot!

@stephaniemitchellbeautypro 2 жыл бұрын

Great idea! Thank you so much Dimitra!