Diana Dosik: Why we need to treat our employees as thoughtfully as our customers

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TED Institute

TED Institute

Күн бұрын

Today’s companies know everything there is to know about their customers and will stop at nothing to ensure that their experience is pleasant and meaningful. But what if they directed some of the same energy toward understanding and engaging their employees? What are the potential payoffs for a better motivated, more loyal, and imaginatively innovating workforce? Diana Dosik shares her experiences turning the tables of customer research and experience onto employees to create smarter and better companies.
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Пікірлер: 16
@howardkoor2796
@howardkoor2796 7 жыл бұрын
Very insightful. Thank you.
@Protectobot
@Protectobot 5 жыл бұрын
OH! lol, and she makes a good point about how hard companies may actually try to entice their customers. Now if only they tried HALF as hard to make their employees feel secure in their work...
@GPBraaten
@GPBraaten 7 жыл бұрын
I like it!
@Lucky-vx5gm
@Lucky-vx5gm Жыл бұрын
I would like everyone's advice on this. I work as cashier for b&m stores. I was badly verbally abused by my manger and ill treated. I know my challenge 25 and when a customer turns up at my till with no id and underage... I refused the sale as they were underage... I did nothing wrong...but my supervisor went and told my manger ive had a serious incident...and to my horror my manager pulled me aside and began shouting at me....he was not listening to me :-( in done this abruse before on my first few weeks at work where the area manager arranged a meeting... and my manger then apologised. Coming to here and now, I reported the incident to HR and sent my witness statement too alongside the mangers ill treatment to me and other staff too. He also called his hard working staff retards this hurts me so much as the staff work very hard.... and are not retards:-( I have been waiting for HR to contact me and resolved my issue.. instead my letter was passed down to a team leader and no mangers.... this team woman calls me and tried to put words into my mouth to my horror and said i gave in my notice in and told my manger I'm leaving the b&m store. I never gave any written statement or verbally. In my 9 letter page plus and statement I not once wrote about my termination of my contract or mentioned it at all...instead been pleading with them to resolve my issue as the manager has a bad behaviour and reeks of heavy alcohol at work. I have tried to find the directors details to email all letters and the email dialogue from HR today to tell them what's HR has done and my store mangers... I feel betrayed HRhave covered it up consideringi also sent a witness satement too... I am 55 year old and never had an experience such as this its left me mortified. I am very genuine and a lightworker... I heal people and gifted from birth i see people setiny on their their as well as voice writings.... and to experience evil people is a eye opener. Beautiful souls who reads this please give me advice what further I can do. B&M HR have terminated my contractwithout my consent and no reason as to why and have listened to the lies of a branch manager with jeckle and hyde traits...taking into note I did nothing wrong... its was a no id no sale... I couldn't tell acholol to underage but got punished instead of being praised for not selling to underage. He's shouts at you infront of everyone...its very humiliating. He has behaviour problems .. I have won star performer certificates twice and to be treated unfairly especially when I didn't do nothing wrong;-(
@andrewmurphy6039
@andrewmurphy6039 3 жыл бұрын
Who else is here for SNCOA?
@quailman8238
@quailman8238 Жыл бұрын
Ayup lol
@buttnakedsandfleas
@buttnakedsandfleas Жыл бұрын
😂
@siileyah
@siileyah 4 жыл бұрын
Employees are the most important ASSET companies have. Try the SERVANT-SHEEP concept...
@daflyboys3894
@daflyboys3894 5 жыл бұрын
I recall when this was common sense..... no lectures needed.
@tavarestavares8542
@tavarestavares8542 2 ай бұрын
Tradução do vídeo para português
@luishernandez-yj1gb
@luishernandez-yj1gb 4 жыл бұрын
Had to wake myself up to this speech a few times. Where’s the energy and emotion millennial.
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