Do you need to have a difficult conversation with someone? In this episode of Business Analysis Live, Susan and Scott talk with Mindy Bohannon about this challenging topic. How do you know if you need to have a difficult conversation? What should you do before having a difficult conversation? How should you manage it and what should you do after a difficult conversation?
Join us for another engaging conversation on Business Analysis Live!
RESOURCES:
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00:04:51 Difficult conversations require empathy.
00:09:14 Prepare and manage emotions in difficult conversations.
00:14:17 Prepare and communicate before difficult conversations.
00:17:49 Manage difficult conversations with empathy.
00:22:03 Document conversations for future reference.
00:30:43 Prepare for difficult conversations effectively.
00:38:02 Timing is crucial for difficult conversations.
00:39:23 Don't wait, have difficult conversations.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
We discuss business analysis topics and answer questions from our live audience. We have a backlog of upcoming topics and we’re happy to take suggestions. Add a comment to one of our videos to suggest a topic you would like us to cover in an upcoming Business Analysis Live!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at www.iiba.org/
#communication #conflict #conversation