As the digital landscape continues to evolve rapidly, executives are quick to understand that doing the same thing they did before isn't going to get them where they need to go in the future. In a panel from our February 2024 Metis Strategy Symposium, Sunbelt Rentals CDTO JP Saini and Grainger CTO Jonny LeRoy join Metis Strategy Co-Head of Research, Media, and Executive Networks Steven Norton in a discussion about digital as an enabler of scale and how these executives are evolving their organizations’ business practices through the integration of technology and people to achieve growth and efficiency. JP and Jonny share insights on their companies' journeys toward digital transformation, focusing on scaling operations, enhancing customer experiences, and improving predictive maintenance and service quality. These executives also cover the significance of culture, value alignment, and leadership in driving innovation and operational change. The discussion also covers the role of AI in enhancing productivity and decision-making highlighting the practical applications both JP and Jonny have identified and the challenges they’ve encountered in managing the costs of emerging technology. Finally, both technology leaders conclude with strategies they’ve implemented within their organizations for maintaining a forward-looking mindset and inspiring teams to navigate the dynamic landscape of technology and business.
00:00 Introduction
01:52 JP Saini on the Digital Transformation at Sunbelt Rentals
04:45 Jonny LeRoy on Data-Driven Customer Service at Grainger
08:34 The Role of AI in Talent Strategy
11:15 Cultural Transformation and Leadership in Digital Evolution
15:36 Exploring AI Opportunities and Challenges in Business Operations
24:03 Maintaining a Future-Focused Mindset in Rapid Innovation
27:13 Closing Remarks
An audio-only version of this interview is available as episode 859 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at bit.ly/Technovation-859.
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#podcast #digital