What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]

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Күн бұрын

What Does IT Support Do?
Differences between IT Level 1, Level 2 and Level 3
We'll talk about
- Helpdesk and Service Desk Technicians
- Support Analysts, Desktop Support Engineers, IT Technicians
- System, Network and Storage Administrators and Engineers
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Пікірлер: 48

@TechWithEmilio 3 жыл бұрын

Are you a Tech or a Sys Admin? Check out my training course to learn the skills your need to know! - bit.ly/TechAdminToolbox

@user-yc4uw7uc4d 8 ай бұрын

I love how you explain things step by step.

@iancunningham2440 6 ай бұрын

Good video, great info. Just not a huge fan of the same background music playing throughout. May I suggest that you try to let it fade out after the intro theme (from 0:48-100) if you make new videos in the future.

@asadsiddiqui7851 3 жыл бұрын

Thank you for sharing the video Emilio, very informative. You are a legend

@TechWithEmilio 3 жыл бұрын

Hey I know you!! :)

@willianbarreiro9925 4 күн бұрын

Currently, II'm working as a Network Analyst in an ISP, I plan to become a DevOp Enigenner ASAP.

@elyl9787 11 ай бұрын

Thank you!

@hakanyucel6805 Жыл бұрын

Hi, I liked you video much I´ll look for more, thanks

@blackjew6827 2 жыл бұрын

i'm level 1-2-3 and get paid like level 0.5

@MrPlenty1 2 жыл бұрын

Then look for a job elsewhere. You have the experience and skills to be paid more

@samanthagriffinv2.08 2 ай бұрын

Probably should look for a job at a deferent company or negotiate you current pay with your current boss

@blackjew6827 2 ай бұрын

@@samanthagriffinv2.08 I got a new job at the government. pay is good.

@samanthagriffinv2.08 2 ай бұрын

@@blackjew6827 nice congratulations

@Qwxiq 2 ай бұрын

Help me brother how to get one😢

@sylwiazientek5182 11 ай бұрын

Hi :) Came here to find out more about IT job titles, it seems that level 3 support is more often called engineers, whereas, the level 1 people are called support analysts, service desk, or simply technical customer service. Thanks for your video; it would be great if you could add info about the salary bands for the roles.

@JklHints-Tips 2 ай бұрын

Great video! I'm keen to go into Tech Support . I want to find out whats your opinion with AI how will it impact those in Tech support?

@christophergomez5993 23 күн бұрын

Do you do level 2 training

@elyamaniachouak7080 3 жыл бұрын

Thank you so much. Such a great content. I work in IT support managing level 1 support team and I want to switch career to machine learning engineer. Is it a good choice ? Or I need to stay in IT support? Thanks in advance

@pteppig 2 жыл бұрын

It's a completely different field and skill level. Depends on how much experience you have with statistics, programming languages, databases, etl and Software development

@Zoids-bf6op 4 ай бұрын

i just straight to level 3..dealing with cloud. so can i still get a job? :/

@NewQuietBear 4 ай бұрын

Thank God for explaining. L1 and L2 seem too simple. I rather start at L3.

@jamesroycoronel4987 Жыл бұрын

I am an IT SPECIALIST I, working on a BPO company in the Philippines.

@zhinon26 6 ай бұрын

Hm po sahod? Tnx 😁

@HarryLopez82 Жыл бұрын

My title is support analyst and focus mainly for the police department and it's not including other areas of it

@madhavareddymanda4097 Жыл бұрын

Networking desktop job ante L1,l2,le3 na growth untada

@Togher01 7 ай бұрын

So from this standard. I got through into the level 2 Tech but being called a level one. I thought this was the case.

@TechEagerVLogs 3 жыл бұрын

Please can you show us the day in the life of you? Morning to evening routine.

@TechWithEmilio 3 жыл бұрын

Hi, thanks for your comment and recommendation. Let me look into recording something for a future video

@pinatek100 Жыл бұрын

Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience! Thank you for your time and answers!

@jemmilam4388 5 ай бұрын

Not really afaik, at least not one overarching one. Windows and other vendors generally have pretty extensive documentation, and more niche issues can be found in their help forms. However a lot of the connections between these services and how it works in your organization will not be there, as setups can greatly vary by company. If your department is not a hellhole, they should have a decently informative internal wiki with common problems, diagrams, etc.

@YCBEATS Ай бұрын

I guess im working in all 3 levels haha. I do everything from remote support to troubleshooting networks and systems.

@MrMamfbr 28 күн бұрын

the joy of small team, we tell user how to disable caps lock at the same time we use power shell to do changes on azure ad

@korirrutto588 7 ай бұрын

Does the pay increase as you go up the various levels ?

@harrygamer4190 5 ай бұрын

Yes

@MrMamfbr 28 күн бұрын

No, they offer you less money because you start working for the thrill of being surrounded by Ethernet cables!

@alec7178 6 ай бұрын

I just found out I'm doing Level 2 job as a Level 1 :D man this is funny :D

@zhinon26 6 ай бұрын

Hello can i ask? how did you get your job? Do you have any certs when you applied? Thanks 😁

@chiorazu8047 11 ай бұрын

I do all of it, i need a salary raise....can you go from level 3 to IT DIRECTOR?

@TechWithEmilio 11 ай бұрын

Sure. If you are ambitious enough and know how to be a good manager

@devoured1 8 ай бұрын

Was listening until you started talking about crappy software. Anything called “CleanMy” anything would not be used by any real IT person. That’s stuff my Mom would buy along with Norton antivirus.

@Traumatised311 Жыл бұрын

Plzz say certificates in your videos We r non English speaking audience

@umeshverma1013 3 жыл бұрын

Level-1 Hardware/Device ---- Is the problem in Hardware/Device? Level-2 Network Administration ------ Is the problem in Network? Level-3 System Administration ‐-‐Is the problem in Operating System? Level-4 Application Tester/ System Tester------- Is the problem relates to application ? Level-5 Software Developer/System Engineer---‐-- Is the problem relates to application program? Level-6 Service Level Agreement -------- System Manager/IT Manager

@pteppig 2 жыл бұрын

Not too wrong, but still incorrect. The video actually covers better examples for level 3 and 4

@MrYounis26 Жыл бұрын

Oh ok good, I only did the comptia network + cert and was recommended only level 2 jobs and wondered if I had to do any hardware or device configurations