Thank you for your very helpful video. It made the cleaning so clear and sorted out a problem I had with replacing a part! Much clearer than the manual.

Thank you so much!! I didn't even bother to read the instructions!! I just did it from your video!! Amazing!

I've had the 'Oakhurst' for some years, The first thing to fail was the transducer (smoke maker) These were over £50, before too long I was on the third. The fan followed, pushing £30 from Dimplex (Dimplex seemed to have the spares market nailed pretty tight. The fans are the cheapest horrible little units made of the lowest grade plastic, as is the orange deflector tray, which quite literally disintegrated into crumbs and powder. £50 odd quid! All these replacements were followed by an all too brief period of the fire functioning until the next item failed. I have even replaced the entire PCB. Dimplex will come to your property however they are in the North, and I'm on the South coast! They charge!! So your on your own. I'm now searching for a sump because mine is fragmenting around the rim allowing water to drip on the PCB! The flame effect is very good, it's a shame a bunch of thieves like Dimplex have the patent. There are videos of home made fires which are designed on the same principle, it's straightforward if you're handy or have an enterprising mate. Look at reviews on the net, you'll find many like me.

I went ahead and bought this ,great investment, looks lovely in our sitting room ,.we have an open fire but I don't want to light it anymore and this electric stove looks fab ,.

Thank you for your video. I really struggled with the Dimplex instruction manual, there's so much not in it that should be! Your video made it so easy, thanks again.

Thank you so much - this has been so useful - I hope Dimplex are rewarding you for filling in their gaps:)

Thank you, thank you, thank you. I spent so long looking for that connector:) Easy to install now I have your clear instructions. Dimplex should use your video.

I absolutely love your voice! So soothing!!! And you’ve convinced me to get a Dimplex firesuite with the optymist flame effect

Superb video. We are considering buying one of these fires and your thoughts and advice helped enormously

I took one look at the instructions and thought nope! Have to find an easier option, so thank you in only a few mins I set up the fire. 👍🏻👍🏻

Thanks, great information. Just bought one today. Looks great.

Hi Deborah, I absolutely love your new fire and the cozy warmth that it brings into your room..... you couldn't have chosen anything more beautiful Deborah and I'm so glad you are enjoying it xx

Thank you for posting this. Just got one and your video was a great help! 👍👍👍

Thank you so much for doing this video. I am in New Zealand and heading into first Autum/Winter without a wood fire, had a couple of cold nights already and although my panel heater is great I really miss the comfort of the flames..was hesitant to buy but your video encourages me.

Thank you for taking the time to share

Brilliant instructions. Thank you so much xx

Thanks for the review, I want one for my summerhouse.

Thanks so much for this, I found this after I’d set up my fire. Like you I was worried about water and electricity. When I put the water thing on and I heard it bubbling I expected the water to be all over my fireplace but obviously it was fine 😂

Very nice explained, thank you.

Brill video, thank you!!! We're about to move from a house with a wood stove to one without. My wife really wants something a bit lower maintenance than wood this time and this will be great for us. Your review is soooo helpful and informative :-)

Thank you so much for this, we just got this fire yesterday & the instructions are so bad! Ur video really helped. Have you done/will you be doing an update video to tell us how you’re getting on with it? I’ve seen comments here that have made me nervous about the longevity of the product… i’d better fill out that guarantee/cover form!!

Great instructional video!.

Great review, very helpful, thank you.🙂

Thank you ,a very helpful video and well explained all the best.

Thankyou. The instructions made no sense but this is perfect.

Thank you, this has been very useful.

Very helpful review! Thank you!

Brilliant job with this video.

Lovely and cosy deborah x

Very helpful video. 👍

Thank you so much. Brilliant thanks so much 4sharing😊

As instructional videos go in general this is one of the best I've seen. Thanks. You helped us sail through the set-up process (how come written instruction manuals can be so poor?)

I’ve JUST set mine up, watching your video as I did it, so THANK GOODNESS for you! However, I’m sitting in front of it now, and not only can I hear the fan heater (heat mode on) but also a dripping/gurgling water sound….? Surely that’s not meant to be the case? I only filled the reservoir approx 3/4 full when I put it in..could that be the problem? Also, REALLY annoyingly, no remote control came in the box. Please tell me I don’t have to buy that separately? I’m desperate to have this working perfectly!

Thanks for the easy to follow instructions. Did you remove the dimplex label? If so, was it easy?

I'm considering this product and your video was so helpful. Is there a fire cracking sound feature? Also, how long will the fire go with one tank full of the water?

Good video ,l cleaned and did as video lights working when I take of water holder and cover I can see steam working when I put cover over it's not coming up does this mean I need a new fan many thanks Terry

Thanks for the vid. How often would you need to refill the water tank?

Hello, I have a question, does this electric fireplace take a lot of electricity to pay? I'm considering to buy one, but Im afraid, that it will cost a lot of electricity.

❤Great review! I'm sure it looks nice but I would not purchase due to too much fuss to maintain and fan noise.

Hi. Do you get condensation on the inside of the glass door when you use the flame effect? Also is there any fan noise if you just have the flame on? Thanks

Very helpful video! Did your fire smell when you first used it? I just got mine and the first time I’ve used it there’s a really strong chemical smell. Wondering if it goes away

Thank you so much for making this! Will save me hours of torture! Can I ask what size stove you got?

Thank you for this video! This is so random, but I really love your nail polish. Do you remember what you were wearing in this video? Lol

Hi does the water tank make a bubbling noise when flame effect is on thank you 😊

Hi, I just want to know, how did you instal it into power? Does it have classic plug like any other appliances? Or did you need electitian to put it on?

My Wife is looking for an electric stove, what is the heat output like? Every electric heater we have used before is woeful at actually kicking out heat.

Can you have the light on without the flame effect ?

Why filtered water please ? I live in scotland and the water is not hard up here.....any ideas ?

thanks for that , how long does a tank of water last ? thanks

Hi not sure if you can help, I have evandale fire. Have noticed after watching your video that my flames seem to be on high all the time. Even though I have the setting on F1 door constantly steams up even with door open. I've cleaned the fire as you suggest regularly. Any ideas. I never have heater on, just use for the effect. Any help appreciated. Thankyou Sue

Only other con I can think of is any power cuts you have no heat

Hi I have brought one of these fires, noticed my glass mists up do you have any tips. Thankyou sue

Is the dimplex badge magnetic

Does anyone know why my dimplex starts with a lovely high flame and then just goes , the transducer works as i can see it spitting water when i take the water tank out.

5v nnh 30

I’m not sure why the flames are only in the back. Why does the wood look so fake? The flames should go through the wood like a real fire. Where are the embers? Too much work when the fireplace does not look realistic. But the flames do look realistic. I love the flames.

Yesssss! A woman showing me how to do it! The instructions were awful and blokes don't speak the same language! Good cleaning tips too

Do we have a knockoff Optimyst brand yet?