DISAPPOINTING! 16 Hours in United 777-300ER PREMIUM ECONOMY from Los Angeles to Sydney

No video

DISAPPOINTING! 16 Hours in United 777-300ER PREMIUM ECONOMY from Los Angeles to Sydney

Рет қаралды 597,453

Күн бұрын

What's it like to fly United Ultra Long Haul? Join me as I review the 777-300ER in Premium Plus from Los Angeles to Sydney. Overall, a rather underwhelming experience with United. The service was lacking, food was embarrassing and the delays and cancellations were very frustrating. The seat however, was nice, as were the amenities that United had on offer to Premium Plus passengers. Is it worth the upgrade? Yes, certainly. Not for the service that United offers, but simply for the extra space you have. 16 hours is a long time to be in the air, but this seat was light years ahead of economy. United charged us $399 to upgrade from standard economy to Premium Plus, a great deal considering what airlines charge for premium cabins.
Flight Information
Airline: United Airlines
Aircraft: Boeing 777-300ER
Registration: N2534U
Flight Number: UA839
Flight Time: 16 Hour 05 Minutes
Seat: 20L, Premium Plus
From: Los Angeles International Airport (LAX) - United States
To: Sydney Kingsford Smith International Airport (SYD) - Australia
Date: Monday, December 20, 2021
Social
Instagram: new.york.aviation
Email: newyorkaviation.yt@gmail.com
Equipment
Camera: iPhone12, Sony RX10 IV, GoPro Hero 10
Editing Software: Adobe Premiere PRO 2022
Copyright Agreement
Footage or Photos:
Videos or photos with a New York Aviation watermark are fully owned by New York Aviation and are protected by KZfaq Copyright laws. If you wish to use New York Aviation content please contact us before use.
🇺🇸 New York Aviation 2022

Пікірлер: 815

@MODECHARLIE 2 жыл бұрын

16 Hours and 7500 miles of flying , they put you up, fed you through a cancellation, It even seems that you had a nice crew, decent seat, and in the end we judge the overall airline service based on the fact that you didn't get scrambled eggs and bacon for breakfast.

@goofsaddggkle7351 2 жыл бұрын

I was thinking the same thing. Was looking for a negative the whole time. A cold breakfast - the horrors! Some people…..

@MrMtm13 2 жыл бұрын

It is not about that alone. First they have to accommodate you for the cancelled flight. It s not like they went out of their way to be nice. And then, I think the point he is trying to make is that you pay a premium price for premium service and there are some things missing. I flew united premium plus once and had the exact same experience. Like you mentioned seat is nice, crew was nice (and generous with drinks) but the food was sub par. You can’t help but start making comparisons. I am not a frequent flyer but flew Texas to Sydney on Qantas in 2015 and remember that food begin better than united premium plus. Turkish has better food on economy! than united’s premium. And I agree that it’s disappointing. He is not acting spoiled if you ask me. It just feels like (at least felt like to me) the service is not in line with the price paid. But this is a compliant long being voiced by people that keep recommending non-us carriers for international flights, service is so much better. That being said, I still have an upcoming flight on united premium. Comfy seat is more important to me than a better meal service in economy. That’s me though…

@amercedes1892 2 жыл бұрын

The only negative I can think of is wearing a mask for the duration of such a flight. No, thanks.

@goofsaddggkle7351 2 жыл бұрын

@@MrMtm13 Yea fair enough but flights being canceled is about par for covid times. If you traveled in 2020/2021 you probably experienced it. How was it handled? Pretty well by accounts of the video. If you can afford to fly Qantas or Emirates when going international then you should. But to compare the service this person got for the price based basically on the difference between a hot breakfast their sister received - completely apples and oranges. Titling the video “Disappointed” is completely egregious imo based on the service/amenities provided given the circumstances of current times.

@nenym5281 2 жыл бұрын

I hope he got the compensation for the cancellation and yes the food and presentation is a JOKE for a premium economy class!!!!

@Koala-Express 2 жыл бұрын

My golden rule when flying is to avoid all US airlines when going international. Why be subjected to crap service if you have a chance to experience good services on airlines like Qantas, Air New Zealand, Singapore, Japan Airlines etc.

@ChrisGugliuzza 2 жыл бұрын

The main reason would be price I assume lol

@davidclaro152 2 жыл бұрын

Me too. I usually fly the international airlines and have never been disappointed. For Japan-US routes, always non-US airlines. They may be a little more expensive, but well worth the money.

@_w_w_ 2 жыл бұрын

@@davidclaro152 Yup.. except Delta is pretty good. United's flights to Tokyo are terrible. Delta goes extra when it comes to food on Japan routes. Half of the crew are Japanese, so you can tell the service level are up there...

@davidclaro152 2 жыл бұрын

@@_w_w_ You’re right about that. My family and I have gone with the international airlines, with the exception of American.

@davidcoker7989 2 жыл бұрын

I could not agree more! When traveling to Europe I don't even bother with US carriers. The only reason to even consider a US carrier for this Australia route would be on Delta as the QF service and reliability of late has been in somewhat of a steady decline and the A350 which Delta now runs on this route seems to have pretty decent service for the price and on a fantastic airplane.

@pastamane 2 жыл бұрын

It’s a decent seat. Lots of leg room. I had to take this plane recently on a 16 hour. Flights are really quite overpriced right now. I used to fly business a lot but prices are just killer. Even when I use miles it’s a pain to use so much more than I used to

@saundg 2 жыл бұрын

This is one of the reasons that YT reviews are useful. My priority for a long flight is leg room and comfortable seat. If I know in advance the food is going to be lacking, I would buy before boarding

@packetattack7437 2 жыл бұрын

You should always buy food, regardless, on any US airline, period. These airlines are run by cost cutting CFOs.

@MauriceRivers415 2 жыл бұрын

@@packetattack7437 That part. You're also getting price-gouged.

@packetattack7437 2 жыл бұрын

@@MauriceRivers415 Sure, if you procure overpriced sundries and cold sandwiches from the ripoff airport concession stands. Our bags are filled with snacks and sandwiches that we bring from home.

@MauriceRivers415 2 жыл бұрын

@@packetattack7437 I do the same. Paying those prices for things I know the true cost of, is abhorrent to me.

@adousylla23 2 жыл бұрын

I always appreciate when a pilot gives the flight itinerary details on the microphone like that ! Not all of them do it these days unfortunately.

@CarlosAlberto-ii1li 2 жыл бұрын

Better if their not american voiced then l dont need to vomit.

@crjetpilot 2 жыл бұрын

I don’t talk much on the PA (unless there’s a delay, or safety related info) because I don’t think most people want to hear it. Many folks have their personal devices out, watching movies, live tv, or listening to music. Nowadays, passengers have fingertip access to any flight info. They can view map position, altitude, destination weather, etc. My wish is to give my passengers a safe, and tranquil flight experience.

@Glen.Danielsen 2 жыл бұрын

At 65 years I think I’m finally finding a key to sweet inner peace: Reduce my expectations, enjoy what comes. Joseph B. Wirthlin: “Come what may, and love it.” 🙏🏼

@ryanshannon6963 Жыл бұрын

Addendum: "...as long as the opportunity cost is equivalent or less than your reduced expectations"

@kevinrakow380 2 жыл бұрын

From someone who used to fly very frequently, a good trip report. The lack of hot breakfast on that long of a flight in premium is somewhat surprising. I'd expect a hot breakfast in economy on a flight that long. Flying US versus international carriers is interesting in that the priorities are different. I will probably do Premium Plus if the fare is decent but I want that for space considerations alone and don't have high service expectations. I was a 1K in 2018 and Platinum in 2019 and just was notified of my Gold status for as United didn't extend my old status so I have my 1 Million Miler status. It is sort of liberating. I will probably start flying British in Club to London and Swiss in Business for my other trips. I will now book based on price, hard product and service without regard to carrier or alliance. Reports like yours help me plan future trips.

@NewYorkAviation 2 жыл бұрын

Thanks, Kevin. I’m glad this could help you out, and I’m glad you enjoyed. Good luck with your future travels. I think BA is a great choice, fortunately with everything opening up we have a large variety of great airlines to choose from.

@Nicole-fp6gh 2 жыл бұрын

I agree about the food. Even in business I really don't enjoy the food. I try to bring hearty snacks such as nuts, jerky, etc. in case I don't like what is served.

@bowlchamps37 2 жыл бұрын

@@NewYorkAviation Tells a lot that you only reply to nice comments but not the ones that criticize you for you report.

@NewYorkAviation 2 жыл бұрын

Idk I was always told to ignore the ignorant hate. I’m happy to have a discussion on how to improve… but most people like to go straight to abuse.

@hanj31 Жыл бұрын

this was probably a covid cost cutting measure. United should be back to hot meal on the second meal

@alfredneuman6488 2 жыл бұрын

Flying any US carrier is always going to be disappointing if you have previously travelled on some of the Middle Eastern and Asian airlines. Air NZ and Qantas are not too bad and still way ahead of US carriers too. There is just no comparison.

@steelcitytv 8 ай бұрын

I don't know I've never flown it but trying to get to the Philippines from Pittsburgh is a whole ordeal now it seems like it's going to be so much easier so I don't know I think I'm going to try them this time because the other alternative is just a pain in the ass and I feel like it cost more I don't want to stop and all these different places I want to go from A to B and be done I want nonstop flight I don't want to f****** have to stop in Hawaii or stop in Guam or stop God knows where else I just want to go from LA or San Francisco to the Philippines one two three from Pittsburgh

@alfredneuman6488 8 ай бұрын

@@steelcitytv Yes, I much prefer direct non stop flights too. I am off to Philippines myself in January.

@mrjl5253 6 ай бұрын

Air New Zealand was the worst airline experience in my life. Back when they had LAX - SYD route. They served a soapy Kung Pao Chicken that tasted like lysol on a rubber ducky. On the way back we had some unholy Indian dish that reminded me of the Movie Indiana Jones and the Temple of Doom. Disgusting. That was more than 20 years ago. I hope that they have improved their service.

@Sogeking995 3 ай бұрын

Blatantly not true, every grievance in this video is something Delta has solved. Recently flew both ANA and Delta for different legs and Delta service and offerings were superior.

@aeroman5239 2 жыл бұрын

As a Delta FF for over 10 years, my preferred carrier on the SYD/LAX route was Virgin Australia, especially after they updated their Biz Cabin (1/2/1 vs 2/3/2) on their 777-300ER in/around 2015. It's a shame they liquidated their 777s, as VA is now a domestic-only Australian airline. I will miss VA's international crews and cabin product, especially the in-flight bar at the back of Biz Class.

@AustralianConsultancy Жыл бұрын

Whats even worse now is that Delta has lost the agreements in terms of FF benefits between VA and DL. Now the United fans are in for a treat, I have never been with VAs International Crews or even Domestic Crews but I've heard and seen some really good things about them.

@gorstrom 9 ай бұрын

It’s criminal that we lost those planes and routes. I get the cost cutting measures but surely they could have kept at least one wide body to keep SYD-LAX alive?

@j2simpso 2 жыл бұрын

Golden rule when flying United long haul is either choose the Economy+ exit row seat in the over-wing portion of the aircraft (where there's tons of space) or Polaris business class. Indeed on my last trip to Sydney (pre-pandemic) I flew London Heathrow to Sydney (via Los Angeles) booked in Economy but then did a points upgrade to Polaris business for 35,000 miles + $600 in co-pay. Best part was the whole journey ended up getting upgraded to Polaris business class meaning I was in a Polaris seat for 25 hours + 5 hours at the Polaris lounge at LAX. Oh and the copay actually earned PQP towards my MilagePlus status.

@ILoveQazaqstan 2 жыл бұрын

God damn you’re lucky

@fac_t Жыл бұрын

I flew United SYD-LAX on that exit row seat. Incredible leg room and was happy with comfort. Didn’t sleep a wink, but I don’t think it was the planes fault. Don’t really remember the food and other things for whatever reason. It was 2018. When I go again definitely going with that or their Business. Do they have a flat bed seat? If price is there that’s a real seller.

@gj939 2 жыл бұрын

"Premium Plus" is not actually premium despite the name. It is just economy class with a bigger seat and more leg room. Hence the food being mediocre. All the premium economy products are like this in the United States. For a long haul trip like this it's not a bad proposition, but it's also not really luxury either.

@ellisz5972 2 жыл бұрын

... and why it's best to fly foreign carriers on overseas trips when possible.

@Adthin 2 жыл бұрын

I genuinely will never fly premium, I fly biz or first long haul and ultra cheap short haul, if I couldn't afford biz long haul I'd go straight to economy and not even consider premium

@gj939 2 жыл бұрын

@@Adthin Right, biz on a short haul domestic flight is rarely ever worth it, especially in the US. It is insane that anyone would pay upwards of $200 more to fly "business class" on a CRJ-900 on a 1 hour flight from D.C. to Cleveland.

@HowDoYouVideos 2 жыл бұрын

Well done on your video, you kept it interesting with subtitles and no horrible background music.

@alvarofavela2918 2 жыл бұрын

When I saw your hotel room I was like “wait, I know that room!”. I work at that specific hotel. I’m glad you enjoyed your stay with us.

@MastrChief 2 жыл бұрын

Pretty surprising to me. I flew HNL-DEN last November on Premium Plus, on a 777 as well and i received two hot meals for dinner as well as breakfast, despite the flight being only 6+ hours long!

@spinalcrackerbox 2 жыл бұрын

I believe your misunderstanding derived from thinking your food options would be significantly upgraded in Premium Economy but that really isn't the case with most airlines. Also, keep in mind that even some Biz meals can be pretty disappointing. Really, this was a good flight in a great seat. I still prefer getting 3 seats to myself in economy, as I can't sleep in the standard reclined position and wouldn't book PE if I expected a lighter than normal load in economy.

@Alexramos 2 жыл бұрын

Actually I am surprised they served what they serve on premium economy. Those days are over.

@dirremoire 2 жыл бұрын

I flew First Class on AA once and the food was terrible. I've had better meals at Denny's.

@ellisz5972 2 жыл бұрын

The last time I flew Premium Economy on Qantas, they served the food from the front (1st class) as opposed to economy. That's before the pandemic. Not sure if it's changed, but it was appreciated at the time.

@bobbowie9350 2 жыл бұрын

USA based airlines suck

@utkarshsharma6019 2 жыл бұрын

I think there is no misunderstanding. The food is below par compared to the other option on the same route.

@mywestsussex5749 Жыл бұрын

I flew to Sydney from London three flights with United Premium Plus and the return. It was fantastic. Comfort. Service , food .

@lisaa8795 2 жыл бұрын

12:54 Nice shot of the air flow. Thanks for posting your experience on UA, sorry to see it wasn't good.

@djtexas4993 2 жыл бұрын

Yeah I wondered about breakfast when they announced only a “light service”- they didn’t give you any expectation of a hot breakfast meal but of course it would have been nice! I’m also not sure about your expectations with the cancellation- the reason it felt like a surprise to everyone including the company, was likely because it Was a surprise. And I’m not sure Any airline in the world, right now, can just easily have 1 pilot on standby for every other pilot- especially for a flight to Australia. Understood it was frustrating, just didn’t know what else the airline could have done or what else you were expecting, besides an immediate cancellation. Was glad they put you in a hotel at least. Good vids and Your Delta video from Sydney was great too!

@andyrob3259 2 жыл бұрын

But a $10 voucher for breakfast? At a hotel you’d be lucky that got you a juice…. I’ve had like $30 vouchers and that was 10 years ago.

@onocoffee 2 жыл бұрын

Federal regulations require the airline to put up passengers when flights are cancelled due to reasons other than weather.

@kenjackson6416 2 жыл бұрын

No excuse for serving that slop.

@_w_w_ 2 жыл бұрын

@@onocoffee And they don't do it. The software will back trace the aircraft and its crew to look for reasons not to cover lodging or food...like "oh...the crew had a weather issue 2 flights ago..." This is international and UA is bound by Australian consumer protections laws, so they don't have much of a choice. If it's in the US, or to some other country, they likely would do nothing.

@_w_w_ 2 жыл бұрын

@@kenjackson6416 Honestly, it's the better looking United breakfast... compare to other routes. The Chobani greek yogurt served is considered "premium". In the back and some less flagship routes, they likely get the lousier yogurt from the "Upstate" brand that's about 30+ grams of sugar with almost no nutrient value.

@einsaan 2 жыл бұрын

My advice is that if you have traveled on some of middle eastern or Asian airlines, stay as far as possible from all US airlines. They just don't have what it takes to be a good airline with world class inflight services. It's good for people who only care for somewhat better customer service which is all the US airlines have. The worst meals, seating spaces and non existent inflight amenities and services in my experience have been all on US airlines.

@normanbrown3833 2 жыл бұрын

I had the same underwhelming experience flying UA across the Atlantic. It's a decent seat but the food and onboard service is terrible. And the same, but multiplied, goes for Business Class. Which, of course, is why UA tends to be significantly cheaper.

@ManagerMatt1 2 жыл бұрын

Well, ya flew economy, what do you expect? if ya dont like it, buy business.

@trafficjon400 2 жыл бұрын

How much cheaper is the point.

@ManagerMatt1 2 жыл бұрын

@@trafficjon400 I fly 100x a year on United… United, Delta, American… they are all the same, people just like to bitch. Economy to premier is a dramatic difference, from premier to business is dramatic as well.

@carlosdad2204 2 жыл бұрын

I used to fly PanAm trans-pacific. When United bought the routes, I gave them a try and switched my return to Cathay Pacific. Extremely disappointing first class service.

@tfung8 2 жыл бұрын

Cathay also has crappy service. It is going under only one flight a week and heading to bankruptcy soon.

@sanitman1488 2 жыл бұрын

Yep indeed Pan American World Airways offered service Emirates or Singapore Airlines today give !

@carlosdad2204 2 жыл бұрын

@@tfung8 I've been retired for 16 years, so my last round trip to Asia was in January, 2006.

@andyrob3259 2 жыл бұрын

@@tfung8 yea but the point is, it was never that way. It’s only lost it’s way relatively recently.

@rawasianchicago 2 жыл бұрын

@@andyrob3259 actually CX lost its way 10 years ago already in economy, now is even worse, one extra seat per row on 777, legroom is reduced so the screen in front of you is so close to your face

@louislokuta2463 2 жыл бұрын

Small world: I was on that SAME flight, #839 from LAX to SYD on October 27, 2017. But we left from gate 76A.

@theswordguy5269 2 жыл бұрын

You have to remember something important. On US airlines, you generally get lesser service than on many non-US carriers, but the prices are generally cheaper. US carriers really fragment the cabins and various travel options, which can keep the price down for the average flier. If you can do without a serious meal, then its the way to go. Actually, the fact that United still serves meals in any economy cabin is refreshing, as they did away with them on most flights, including many transcons and flights from the mainland toe Hawaii once the pandemic got really going, and are only now slowly reinstating meal service across the network. Overall, United offers a good deal and decent if inconsistent service. I personally have a love-hate relationship with them, half of my flights with them being wonderful, the other half compromised by surly employees and poor service. Then again, I fly domestically, so perhaps I'm experiencing a lesser quality employee group than international travelers? Seriously, I've been around some wonderful United employees, some of the best in the biz, and few who just don't care.

@rileyk99 2 жыл бұрын

I think its important to remember that you made a journey in less than a day that used to take months and you might die of a broken leg or get scurvy.

@lcfflc3887 2 жыл бұрын

We aren't asking for too much, just give us more leg room for God's sake 👈 from 1995 till today 2022 you guys (airliners) had been making those seats smaller thinner and the space between them a lot less every 5 years, and the cost per flight tickets had increased like 3 times since then which is so ridiculous, now only one free bag allowed and the Carry on bag had gotten smaller. and industry that used to be great now is just whatever.

@visionist7 2 жыл бұрын

Sadly their international staff have the same reputation. They're assigned on seniority rather than quality or enthusiasm. So many of them are cynical and worn out

@Xdtrl 2 жыл бұрын

I take anywhere from 60 to 100 flights with united a year. Even as a 1k with them, Most Flight attendants seem burnt out or have a serious control/power complex since the pandemic.

@ascotberks2018 2 жыл бұрын

@@lcfflc3887 air travel has never been cheaper. It’s now affordable for most Americans to travel multiple times a year, including international.

@sangeethakesavan 2 жыл бұрын

I never had such worst food in long haul flight. For a 17 hour flight, the amount of food given was too little.

@iluvairlines 2 жыл бұрын

Thanks for another awesome trip report, Sam! Sorry to hear about the cancellation and missing a day of your trip but at least they put you in a hotel where you hopefully did some spotting ! 😅 It’s nice that you showed the comparison of UA’s breakfast to QF’s, hopefully UA improves with this. Other than that, they seem like a pretty cool airline, despite their reputation. I, for one, look forward to trying them out again sometime.

@wotan10950 Жыл бұрын

I just flew United Premium Plus Newark-Brussels and, several months before that, Newark-Milan. For the price, the service was outstanding. Priority lines for check-in, better food (I don’t choose airlines based on the food, tbh), and most important, way more comfortable seats. Idk, maybe I’m just not that picky.

@OVTraveller 2 жыл бұрын

Some years ago, my wife and I flew to the US on a United B 747 from Sydney ( Australia) on the upper deck. Whilst settling in, I noted an American couple talking to the elderly male flight attendant. The gentleman passenger proceeded to produce a US $ 50 note and remarked loudly that he was looking forward to receiving 'excellent service'. Failing to produce the necessary bribe what followed was the worse business class flight experience across the Pacific and the last time we flew United.

@macsmith5572 2 жыл бұрын

Flown United for 30 years ....always problem free ..........Welcome to the American way my friend

@gbg975 2 жыл бұрын

I had a first class to Oahu with United , i liked it a lot ! Seats are great, crew is great . The food was still the same unfortunately but I would still not be negative about my overall experience. I just flew last night with united again , economy this time from la to houston, the leg rooms are tight for sure ! Service is ok .. this legroom issue needs a fix for sure ! Not only by united and also by other companies..

@samghosal3698 2 жыл бұрын

I think the US airlines are not too concerned about service and food. For that you have to travel on Asian and Middle eastern carriers.

@toniblackmore3016 2 жыл бұрын

Or Australian and New Zealand carriers.

@rizwanmuhammad6468 2 жыл бұрын

@@toniblackmore3016 or any other carrier. These guts composing are nuts. They have nit travelled much. Thus was great economy flight. Plus us just a plus. Not a class upgrade.

@dawnjones6397 2 жыл бұрын

Next time stick with Qantas. The BEST from LAX to Sydney (and Melbourne, and Brisbane, and...) you get the gist 😉

@curtisgregory517 2 жыл бұрын

due to the small load, United was pleased to cancel the flight ,, then they could have a profitable trip the next today.

@kickedinthecalfbyacow7549 2 жыл бұрын

They don’t just fly there, they also fly back as well.

@OhHeyItsShan 2 жыл бұрын

All US airlines continue to disappoint which is why I travel with Emirates, Etihad, Qatar and Singapore Airlines. Those 4 have never disappointed when it comes to seats, meals and entertainment and usually they do surprise you with a few extras. I've travelled them all in business and all in economy and never been disappointed. I will avoid US airlines until a miracle happens (it won't!).

@spinalcrackerbox 2 жыл бұрын

You just haven't read enough reviews and can't speak for everyone. All those four have disappointed passengers over the years. Qatar switching Q-suites was a big deal (not too mention the scandal over the female passengers taken off Qatar planes against their will & subjected to an invasive procedure at Hamad airport); Emirates having gone downhill was quite a common complaint in recent years; Josh Cahill's negative review of Singapore Airlines in economy that earned him death threats ...

@Soccerboiyann 2 жыл бұрын

@@spinalcrackerbox All US airlines are worst than all from 1st world, and many from 3rd world. They only want money, they don't even know what customer service is.

@neutrino78x 2 жыл бұрын

you're not exactly supporting friendly and free places when you do that....there's always for example Virgin Atlantic or All Nippon Airways, Qantas etc. if you don't want to do a US airline. At least you're supporting a free country that way. :)

@coolguywithshades34 2 жыл бұрын

I’d take UA Polaris any day over emirates or Singapore business class. Sure the food on is better, but the seat and amenities suck. On UA you get two great pillows, a great duvet, and pajamas on extra long flights. Agree though that qatar qsuite is all around better. Never flown etihad

@Pz349 Жыл бұрын

Do you know what have CEO of Qatar done? Qatar is disappointing because of that CEO always blame new aircrafts!

@NeilJR 2 жыл бұрын

Some of us are just happy to get from A to B safely and without hassle at a reasonable cost. Delays/flight cancellations are always part of air travel and have been exacerbated by covid. I have been flying United from Sydney, around the USA and back for two decades in economy. Never had need to nitpick or whinge.

@awnutz 2 жыл бұрын

I’m with you on this

@shaunyip2153 2 жыл бұрын

Then why are you watching this airline review video if you are so indifferent to inflight service? I recommend you watch airplane take off and landing vids instead of inflight reviews if that is the case.

@NeilJR 2 жыл бұрын

@@shaunyip2153 Who are you? The comments police? Get stuffed!

@piusx8317 2 жыл бұрын

Why do people care so much about food on a flight? As long as the ticket is cheap and I arrive safe and on time, I don't care if they serve me an apple on a 15 hour flight.

@cbiasizzo 2 жыл бұрын

I'm sorry you were woken up by the crew! I'm a flight attendant for a different carrier but I'm familiar with the inflight entertainment system. Flight crews are allowed (and sometimes required) to wake you but only for meal services. If you select the settings logo on the IFE you'll see there's a "Do Not Disturb" button. Your request will show up on our electronic manuals. I'm not sure why airlines aren't including this in the announcement books.

@NewYorkAviation 2 жыл бұрын

It wasn't a huge deal, I just had not experienced that before. Thank you for this helpful information!

@aussieragdoll4840 2 жыл бұрын

I'm flying UA in July and December... but only between Orlando and LAX. I'm on Qantas the rest of the way back to Sydney. At least I can expect good food.

@tasaab 2 жыл бұрын

I’m from NY, and I’ve also been to that awesome in and out burger at the end of the runway.

@sfvoyage 2 жыл бұрын

The most important factor for me is the amount of seat recline, which I don't believe was mentioned in the video. How many degrees of recline do these seat offer?

@LLAGor1lla Жыл бұрын

6 inches of recline

@ellisz5972 2 жыл бұрын

As much as I dislike Delta, I'd have to give them the best IFE. The last few United flights I had, they didn't even have IFE. Just a place to hang your iPad or iPhone.

@jackmeyhoffer5107 2 жыл бұрын

For a flight of that length, I will bite the bullet and pay for business class. Sitting somewhat upright for 15 hours is brutal.

@barbaravyse660 2 жыл бұрын

I can’t imagine how expensive that would be though. A few years ago, I flew business class on Virgin from Miami to London and the ticket was about 5k. Luckily it was a business trip so I didn’t have to pay for it.

@jackmeyhoffer5107 2 жыл бұрын

@@barbaravyse660 I hardly ever fly so if I have to spend a little extra money to be comfortable and not be jammed in like a sardine, I will do so.

@toniblackmore3016 2 жыл бұрын

@@barbaravyse660 flying Seattle to Melbourne in May with Qantas. Husband’s business seat was $9000, I’m buying a Prada bag with the difference and flying economy for $2500 :)

@aardvark8127 2 жыл бұрын

I'm sure the bill for Business class would be brutal too

@breannebitar7790 2 жыл бұрын

@@toniblackmore3016 LOVE THIS! I would do the same thing! Lol.

@figjam5181 6 ай бұрын

I flew this same aircraft in Premium Economy a week ago from San Francisco to Melbourne direct. I found the flight great, the food good and tasty, in fact we had a dinner selection, a snack and a breakfast before landing, the seats and space available was great and the service perfect. It was a 15 hour flight. I am 5'10 and the leg room was more than I needed. The staff were very courteous and pilots loved to talk when making announcements. A gold star from me. It is not Business class so I keep my expectations to within reason

@namanula 2 жыл бұрын

A very comprehensive report. ‘Disappointing’ sure summed up your experience, particularly the food offered in PP. I haven’t been tempted to move away from QF on that route. A couple of points - I thought the climb out of LAX went on a little long… but the take off was great. Oh, & a typo or two: It’s Saks Fifth Avenue, not Sacks, & your destination came up on script as Syndey at one point. Great work 👍

@OneJuanWon Жыл бұрын

If this is your idea of "disappointing", you should try Philippines Airlines sometime. They have elevated the "disappointing passenger experience" to an art form.

@pianoandaviationandtravel2209 2 жыл бұрын

According to this video. The plane itself is a nice size for a flight that long. I do like the inside of the plane. While I was watching the video, I noticed that he was having trouble getting the TV screen out. My best recommendation is to go in Economy class. The good news is that the TV screen worked when he tried it out. Another recomendation is that I never been on any International airlines but try out Qantas to see if you have better service only if the flight is cheap. I never been on a flight over seas. But good video though.

@ebboy5 2 жыл бұрын

Great video! Loved the sound from the engine start up and takeoff. Yeah…. For long haul international flights, I usually fly foreign carriers.

@solsticebaby 4 ай бұрын

Let me get this straight: They canceled your flight and then they put you up in a hotel and gave you a food voucher? Dude. It doesn't matter if they are supposed to or not... That so rarely happens. Did you buy a lottery ticket after? 😂 Really appreciated the subtle humor in this video and how I finally got a glimpse of how the seat reclines in premium. Plus. My friend and I are top of the upgrade list from San Francisco to Singapore coming up, but if not we will be premium plus so it's good to see what That cabin has to offer. I also really like your style with the different things that you film. Very well done. Cheers!

@NowGetThere 2 жыл бұрын

20 years ago I used to fly between Sydney and Chicago, via LA, every year for 5 years. I flew United Airlines 3 of these times, in Business Class and the service was terrible. The cabin staff were all elderly, cranky and irritable. Not a good experience. I switched to Qantas in the last 2 years from Sydney to LA and American Airlines from LA to Chicago. I had heard that the crew who had flown the longest with UA got to choose which route they took and the old ducks used all love flying to Australia. Shame they didn't love their jobs too.

@NewYorkAviation 2 жыл бұрын

Yes, going through these comments I’m seeing a trend of United horror stories. Smart to switch to QF. I was going to fly with them, but wanted to switch it up a bit. My sister and the rest of my family had the right idea, they reported great service on the QF94/93.

@peppersghosttheater 2 жыл бұрын

All US carrier's have the seniority bis system and they all have staff that should be retired and would be under other airline rules of safety. Bodies beaten up, shattered but won't retire and want to say they are in some international destination weekly. I flew as a FA from the age of 21. This is a hard physical job. Even the recurring safety training is not the same in the US. For me I had to pass a swim test evacuation of a large aircraft via slide yearly. They don't do this in the USA. I'm horrified at this.

@peppersghosttheater 2 жыл бұрын

@@trafficjon400 I blame Ronald Reagan. Screwing up the ATC sector. Making the skies unsafe at the time and all that followed is airlines now put the stockholders before having local, good staff. Retention is not in the airlines interest. They have made that clear. Yet the give bonuses to management while frontline staff are paid badly and treated badly in turn don't care.

@Sydorrah 2 жыл бұрын

Ahhh I took Delta to Syd it was 14hrs in economy I'm used to long hauls lol the breakfast was surprisingly good brioche French toast...pleasantly surprised. Thanks for the sharing.

@cats0182 2 жыл бұрын

If I'm going to Australia or New Zealand, I'm flying at least Business Class AND I'm flying either Quantas or Air New Zealand.

@jcr150658 2 жыл бұрын

Qantas.

@CB-ig9ug 2 жыл бұрын

Qantas is crap

@jcr150658 2 жыл бұрын

@@CB-ig9ug I was correcting the spelling of Qantas, not stating Qantas is better than ANZ. There not!

@pauljordan4452 2 жыл бұрын

@@jcr150658 Yeah John. It's an acronym for Queensland and Northern Territory Aerial Services. I flew them on this route in 2009 and they were indeed good.

@akeemmanifold819 2 жыл бұрын

It seem like a decent flight. Never expect 5 start meals from a airline. Safe transport to my destination is all I pray for when cruising at 33,000 feet. 10 crew members to serve 300 passengers. Please don’t expect to be favored unless your family member is apart the crew. Expect for the over night delay that’s crazy. “Covid” Understandable.

@CMV314 2 жыл бұрын

I disagree. If you're paying several thousand dollars for a flight, you should absolutely expect a 5 star meal. Many airlines provide exceptional meals.

@amaslam111 2 жыл бұрын

You can have 5 star meals and service, it's just that Asian and Middle Eastern carriers dominate this level. Try Singapore Airlines or Emirates.

@catherinenalumansi2253 2 жыл бұрын

In 2015 I flew with United from London to Chicago. I expected over the top service but I was very disappointed. My seat cushion to seat on was broken and sliding out easily. The plane looked like it was from the 90’s. I am very skeptical about flying with United again. Nothing was memorable about that flight

@leagueofshadows 2 жыл бұрын

Bro next time not sure if you know but there are direct flights to Sydney from San Francisco. No need to go to LAX. Saving you time & hassle.

@spearsba 2 жыл бұрын

I have 2 million miles on UA from 2005 to 2018. Their business/Polaris product was good, service and all. I took a new job in 2019 with no travel. Recently I did a roundtrip FRA to IAD and was upgraded to Polaris, how disappointing it was. Service was horrible. No beverage service, then-meal, then desert. It was all clumped together. The flight attendants were virtually none existent. I am thankful I am not a frequent flyer anymore.

@coolrthanu14 2 жыл бұрын

They're bringing back the multi-pass service for business class this month internationally, starting with flights out of Chicago. They modified it for Covid and have been adding back small pieces of the normal service every month

@JBoy340a 2 жыл бұрын

Thanks foir sharing the video. We save up our upgrades for the long-haul flights. We did United to from SFO to New Zealand and Singapore Business Class and it was great. But, that was in the pre-pandemic days. By next fall we should be back up in the air.

@mikeske9777 2 жыл бұрын

That particular 777-300 ER was one of the last 777 I worked on the interior installation before I retired from Boeing. I worked on the 1st 777-200 delivered to United and retired after almost 30 years of working on the wide body lines in Everett, Washington.

@macboy19 2 жыл бұрын

From a UA employee - thank you. Your work lives in the sky and the quality shows.

@billbridge7458 2 жыл бұрын

She's a beautiful ship. Kudos to you and your co-workers. To me, one of the most awe-inspiring sights to see is a Boeing wing flexing under load! Many folks just don't realize how many "miracles" have to happen to lift hundreds of people at a time and sling them ,safely and comfortably, halfway around the globe!

@mikeske9777 2 жыл бұрын

@@macboy19 Thank you for the complement. It was what I consider the last great airplane Boeing built.

@mikeske9777 2 жыл бұрын

@@billbridge7458 Yes the wing flex is amazing it is even more pronounce on the 787 just amazing to me

@NewYorkAviation 2 жыл бұрын

Thank you, the cabin was beautiful

@maximusk545 2 жыл бұрын

It is horrible service. I fly to Brazil every 3 months and I noticed when I fly with Brazilian airlines then everything is great even in economy class they serve red wine constantly but when I fly with our US domestic ones then pretty much is nothing to write home about.

@sleepyhorses6100 2 жыл бұрын

Wow, only 29000ft. Cabin must have been very comfortable at that altitude.

@kevinvaz4320 2 жыл бұрын

That breakfast though! Despicable. But hey, at least Lucy and you got the same Chobani yoghurt, eh!

@aminingjatt007fromgothamci9 2 жыл бұрын

Im a bit confused about the system at LAX, how do international and domestic flights occur within the same terminals without partitions. Cause T1-8 are mostly domestic flights.

@dugjay 2 жыл бұрын

If this "trip" was paid for by money out of his own pocket, then he can judge the trip and airline however he wants. But I think a disclaimer should be posted with every video stating whether he's paying for the trip or is he being compensated or gifted with a trip. Because if he's not paying for anything like a lot of these so called "travel experts" then this is just all b.s.

@NewYorkAviation 2 жыл бұрын

I don’t have nearly enough subscribers to have United fly me down to Australia. I certainly payed full freight for this flight.

@cliff4412 2 жыл бұрын

Clearly paid themselves that was why they rated the pricing and even stated at one point how it wasn’t entirely worth it so maybe paying attention would be handy

@josephsanluis1733 2 жыл бұрын

I typically avoid United and American for long haul international routes. Delta is pretty ok but the Qatar and Emirates are the best if having to connect through the middle east. Some Asian airlines are ok as well if connecting through Asia.

@ferce889 2 жыл бұрын

The modern world is extremely privileged

@MyPetDeathclaw 2 жыл бұрын

We just recently flew from Montreal to Denver and Denver to Arizona with United and had no issue.

@geby590 9 ай бұрын

Anyway nice, I see the middle meals, not so inviting, I have flown some trips with United from NY to Denver, Denver to Grand Junction and Denver to Frankfurt, Polaris business in June. The IFE was cool, seat was good, the crew was polite and smiling. Since I had a trans atlantic crossing in the late evening and early morning I did not eat so much:) Safe flights to you:)

@christao408 2 жыл бұрын

Thanks for sharing your trip. I flew the Premium Plus across the Atlantic in December and had the same conclusion: comfortable seat but food was sad.

@johniii8147 2 жыл бұрын

Nothing really to be "disappointed" about. Unexpected flight cancellations are a part of travel. Happens on every carrier. Annoying yes, but it happens. Wasn't much UA could do about it that point since there wasn't a crew available. They put you up in a hotel etc. I've had it happen on CX/QF/AA etc in F class. The onboard is what you'd expect on such a flight if you're not in business or F. It's just all part of traveling.

@MO-fu7vi 2 жыл бұрын

Have to agree with u, if your not at the pointy end of the plane all airlines are much the same seats food etc the only difference at times can be the attitude or service from the cabin attendants. I find that people who bag a particular airline may have only flown or once or the old I heard from a friend story 🙄

@esgee3829 2 жыл бұрын

the problem from me with united is the people not the hard product nor catering. it's true in economy, it's true in premium cabins. they're just a cut below what they should be. better than american...but not near what you'll experience on alaska, southwest, or delta among us carriers and far worse than standard global average. irrops happens to all airlines, particularly during covid. but united's people are just a cut below. it's true on short-haul and long-haul (i've done iah-syd, lax-syd, sfo-hkg, sfo-sin. sfo-akl, sfo-nrt, sfo-lhr, ewr-jnb all in economy and most in premium economy or business too on united for reference) and it wasn't just the old ones hanging on to seniority...and that's the trouble with the post-pandemic rush to hire to meet demand. frankly, the regional united express partners, especially skywest for me, usually have better flight crew service than mainline. the problem seems to be in the process they use to hire. and that won't get better. united and star alliance go lots of places and i do have high status with them, but i regularly seek opportunities to fly other airlines.

@kraif 2 жыл бұрын

fellow new york aussie!! hope you enjoy,

@paulsz6194 2 жыл бұрын

Wow, I was amazed that the Qantas Economy breakfast was much better than the United Premium Plus. If you got the same breakfast in United’s PPccabin, you could feel a little salty about getting the same as economy does. But in this case , you were worse off than Qantas' economy. Just goes to show, the US airlines really live up to their reputation when it comes to the levels of service they provide. It’s almost only about a better seat and more leg room, nothing else.

@yourneighborwiththecutedog 2 жыл бұрын

no excuse to cancel an entire flight bc one person was sick. corporations get away with this all the time and its bs. hire a backup united!

@NewYorkAviation 2 жыл бұрын

Agreed, most would have a backup in close proximity

@aviationwithjeff 2 жыл бұрын

There was a day when TBIT was busy even that late in the evening. Last time I was in there was so quiet. Nice review in any event. The color of the sky at 18:21 was really interesting.

@skontheroad 2 жыл бұрын

Just FYI--That is NOT the domestic United seat in Business/First on their coast to coast legs, as their seats have been lie flat seats (for an additional fee or upgrade with points) for almost a decade now. The comp upgrade list does not apply for Mileage Plus Status members on these routes. The seat shown herein is, however, very nice! As LAX--SYD is the longest leg one can fly, I would prefer to lie flat and get some sleep. But this looks like a good compromise if the price difference is a lot, for those who are budget sensitive.

@corayye4099 2 жыл бұрын

As far as being woken by crew for service, there is a “do not wake” feature on your screen. You toggle that if you don’t want to be woken up for service.

@ethanboyd7843 2 жыл бұрын

You reminded me of that airport at night experience that brings back the excitement that burns in me starting another adventure.

@curtisgregory517 2 жыл бұрын

you said, "I prefer 4 engines, but 2 SHOULD be ok." ,,, I hate that word 'should' it means absolutely nothing.

@Lewis64 2 жыл бұрын

What do you expect from US carriers?

@get2dachoppa249 2 жыл бұрын

Want to add how much I enjoy this format. I've unsubscribed from more than a few trip review channels because the reviewers give their faces way too much screen time.

@jgoodygoods512 2 жыл бұрын

I mean, geez, what were you expecting. I consider it a miracle if they just get you there in one piece these days.

@jennyt7612 2 жыл бұрын

I know you said the seat was comfortable but I'd like more detail especially about the leg rest. Does it let you put your feet up in a raised knee position only, looks like you cannot stretch out? Also, although you were disappointed re breakfast I have found that most of the hot breakfast (any airline) tend to be watery eggs, bacon not crisp, so I actually ask for the cold option now - yoghurt /fruit/croissant. Thanks for the review

@adamwolt8632 2 жыл бұрын

Great video! Enjoyed watching it in my Ted Talks Club. Thanks for sharing the experience with us.

@midgie4410 2 жыл бұрын

Very well put together video!

@edstuff1198 2 жыл бұрын

I don't get all the hate for UA. I think that people would rather complain than praise. I've been flying since 1970, across the Atlantic and Pacific many times. I have been on a lot of different planes and on many different airlines. As far a flying nowadays I don't find United any better or worse than any of the other major airlines, although I've never flown to the Mid East on their airlines. In August I flew from Berlin to Munich to ORD and back. The flight back to MUC on a UA 787 in Polaris was the best and most comfortable flight I've ever been on in my life. The service was great, the flight attendants were very attentive and helpful. The food was pretty good. I am 6'6" tall and have trouble fitting even in business class sometimes. I was super comfortable and I slept well for almost 8 hours! To make the experience perfect, when we landed in MUC, it was the smoothest, softest landing I've ever experienced. Even the cabin crew announced over the PA that it was a great landing.

@raymondleongdiva 2 жыл бұрын

First of all I like to thank you for a good video and I enjoyed your humor. So happened to stumble upon your channel. When I was much younger I used to fly alot across the Pacific from Singapore to SFO and sometimes LAX... LAX is really lax it's terrible as an airport. But anyways I am surprised you took United. Even in business class across the Pacific they are terrible and after a few years I have had it and switched to asian carriers such as Eva and of cos my home country's airline SQ! You have reasons for not switching to Qantas becos no matter what Qantas will always be better than the unfriendly skies of United! But still you are safe at home and I am sure enjoying quality time with loved ones... Stay safe my new friend and all the best in your endeavors.

@Arvixian 4 ай бұрын

Ill fly with premium economy on 6th september from Amsterdam to New York! After this video i know a little bit what to expect!

@TheLayoverAviation 2 жыл бұрын

That In-N-Out burger is the best place on earth 🙏🏼. Yah the food is quite poor for such a ultra long haul. Had it been better I’m sure that United would be tough to compete with. Glad Australia is opening up, can’t wait to go! Nice video buddy!

@NewYorkAviation 2 жыл бұрын

Thanks for watching! Would love to see you review one of the Emirates A380s to AUS. Or, maybe take a detour to Asia and fly Qantas? Anyway, a lot of options out there, and a lot to look forward too.

@TheLayoverAviation 2 жыл бұрын

It’s in the plans! But they went mental on ticket pricing during the first week(s) of opening up, so I’ll wait. Emirates is the quickest and easiest way so I won’t take that😁. Hopefully Singapore has a nice offer from DXB. For sure returning on Qantas via the States. We’ll see! And again, awesome trip!

@Sanznachito 2 жыл бұрын

What a fab seat choice, epic views of the almighty 77W! The food offering is totally below par but otherwise the seat and cabin setup looked comfortable. I don’t know if I could ever switch to United, but on the 77W I possibly could. Gutted about the delay, but happy no more dramas the following day. Thanks once again for sharing 🤙

@NewYorkAviation 2 жыл бұрын

Thanks for watching, Nacho. The 77W was a real treat. LAX-SYD is now back to a 787-9 :(

@tropingreenhorn 2 жыл бұрын

I always bring my own food on trips, but also flying totally messes up your taste buds. I love flying for the views out of the window. my favorite is when there is a lightning storm far off and you can see the lightning coursing through the clouds across the horizon

@sportsman1237 2 жыл бұрын

Also, is there enough room to get out of seat 20L without disturbing seat 20K passenger even if he/she is in full relined mode, leg rest stretched out, and TV monitor out?

@rawasianchicago 2 жыл бұрын

FYI, if you are *G you don't need to only use United club, star alliance lounge at TBIT already reopen as of September 2021

@cobyutterback 2 жыл бұрын

We just did this from ORD to KOA. Never again will I fly United long haul. The service sucked

@airlift.aviation4316 2 жыл бұрын

Awesome Video! Actually saw my self. I’m the one in the green hoodie at Imperial hill

@Andrew-sv6zq Жыл бұрын

Nice review and video. I'm heading off to Australia at the end of September. We're taking Fiji Airways though. We do get a break in flying with a 2.5 hour stop. Meals are a tough one when flying especially at night. I don't want dinner @ Midnight or 1 a.m. Let me sleep or come by later with food. As for the sandwich, they should keep those in the galley and if you want one, they should just have you go back and ask. That way, they don't have to wake up anyone. The breakfasts are designed to be light. I don't eat Chobani yogurt so that's a waste of food. ✈

@Hi_its_Kartik Жыл бұрын

can chime in here, flew from Sydney to SF via Fiji, the 2.5h break was nice, had lounge access so I ate lots of good food, had a shower and drank some local beer. Warm and friendly service!

@expatjourneys8962 2 жыл бұрын

Thank you for your video. We are flying United premium class on July 2022. From SFO to Narita. At least I will not expect to much. We just like to be comfortable when we fly. We like the leg room they offer. 🤔

@_w_w_ 2 жыл бұрын

UA routes from SFO to NRT or HND are terrible... I am 145lbs and I never never been hungry on any international flights. With UA on those routes, I was soooooo hungry and they had no snack...no nothing except two small meals. Good luck to you.

@jfwfreo 2 жыл бұрын

You should have (if it was an option) taken the Qantas flight, it would have been much better than United I am sure.

@kanehi3275 2 жыл бұрын

I flew from HNL to SYD on HAL and their premium economy sucks. The foam seat was flat and felt like sitting on bare metal. I had to place a blanket and a pillow to make it doable for the twelve hour flight. That premium economy seats looks like the first class seats that Delta was using in 2010's which I flew from LAX to HNL. Looks like the flight was comfortable and had a good rest during the flight.

@kevindelaurentis8666 2 жыл бұрын

That food was pretty much disgraceful for that long of a flight.

@Ch1n4Sailor 2 жыл бұрын

I HATE any flying involving anything more than 2, possibly 3 hours long..... After my 20 years in the military criss-crossing U.S. to Japan, and back again probably 100+ times.... I am SOOOOOOOOOOOOOOO Done with it!!! You are a better man than I !!!

@lewisbale1 2 жыл бұрын

I would have been upset too about the snack after flying for almost 15hours! I haven't flown internationally since jan 2020 on Delta 777 First Class and we loved the service.

@Roman-ef9gq 2 жыл бұрын

Hi, What destination you ve flown to on First? I mean, an international flight or domestic

@dododostenfiftyseven4096 2 жыл бұрын

What’s the best USA service

@natemoore6760 2 жыл бұрын

Flew economy in an AA 777 that had a 3-4-3 config. Never again. Way too cramped, my knees were in the back of the seat ahead (I’m 6’2); and it was impossible to sleep. I actively avoid US carriers between Aus and US, no matter how cheap the airfares are. Having said that, I once got bumped from a VA to a codeshare delta. Luckily for me that plane also had a 3-3-3 config, and a big enough pitch. Turned out to be a good flight that one.