Grand Prize Winner of UC Berkeley AI Hackathon 2024
Imagine: A major earthquake hits. Thousands call 911 simultaneously. In the call center, a handful of operators face an impossible task. Every line is ringing. Every second counts. There aren't enough people to answer every call.
This isn't just hypothetical. It's a real risk in today's emergency services. A startling 82% of emergency call centers are understaffed, pushed to their limits by non-stop demands. During crises, when seconds mean lives, staffing shortages threaten our ability to mitigate emergencies.
DispatchAI reimagines emergency response with an empathetic AI-powered system. It leverages advanced technologies to enhance the 911 call experience, providing intelligent, emotion-aware assistance to both callers and dispatchers.
Emergency calls are aggregated onto a single platform, and filtered based on severity. Critical details such as location, time of emergency, and caller's emotions are collected from the live call. These details are leveraged to recommend actions, such as dispatching an ambulance to a scene.
Our human-in-the-loop-system enforces control of human operators is always put at the forefront. Dispatchers make the final say on all recommended actions, ensuring that no AI system stands alone.