DJI Care Refresh Review! My Experience AFTER Crashing my Mini 3 Pro!

Рет қаралды 37,383

Күн бұрын

I recently crashed my beloved DJI Mini 3 Pro and kinda destroyed the gimble... Well, fortunately I had signed up to the DJI Care Refresh service. This was actually something I was initially hesitant to do (after never needing it in 18 months of flying my Mini 2).
However, now I DID need it so was it worth it? Here is my full review of the DJI Care Refresh program and my thoughts as to whether it is worth purchasing or not. Enjoy!
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What Happened! - 00:00
Crash Reaction - 00:53
Claims Process - 02:00
Thanks! - 03:31
Gimbal Cover Lost - 04:23
Replacement HERE! - 05:43
Final Thoughts - 8:08
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Simon

Пікірлер: 177

@SimonsDrones 2 жыл бұрын

Well folks, I am so relieved that I had the DJI Care Refresh service for my Mini 3 Pro, and I am amazed at how quickly the whole process was (I was flying my new drone TWO DAYS after returning my broken baby)! If you have your own experiences with DJI's Care Refresh then please do share those with me. Thanks so much for watching and please remember to like and subscribe for future Mini 3 Pro content - now I can make it again, YAY!

@tonyfarr4214 2 жыл бұрын

Hi Simon great result. Im in the middle of making a claim with DJI refresh on my mini 2 . Completely pilot error trying to hand catch it which I've done many times . unfortunately this time blades court my fingers it fell to the ground breaking battery cover and cracking underside case ware near rear arms open exposing the screws .I don't think I will be trying hand catch again.

@SimonsDrones 2 жыл бұрын

I remember I tried to hand catch the Mini 2 a while back... ended up slicing my finger on one of the props :P Yeah, I not tried that again!

@archuro8693 Жыл бұрын

Do you need to send or bring the batteries and memory card?

@michalfish7401 Жыл бұрын

@@archuro8693 A part from my service agreement: If your battery is functioning normally, you can choose whether or not to send it back: If the battery is sent back, DJI will provide you with a battery as part of this accidental damage replacement service; if the battery is not sent back, a replacement battery will not be provided. - If your battery cannot be shipped out or is rejected by the courier due to severe damage, please contact DJI to provide proof of damaged battery in form of photos or videos, a replacement battery will be provided after photo/video verification.

@front2427 Жыл бұрын

@@michalfish7401 dji now say you've not to send the battery back after asking you to send it back......

@bobskimaxx Жыл бұрын

Thanks for doing this video. Just brought the two year care refresh option for my Mini 3 Pro. Hopefully I won't have to use it but at least I can fly with even more confidence now.

@RoyGNH 2 жыл бұрын

As a new DJI Mini 3 Pro Owner, with care refresh - this was a great video to see! Thanks for sharing your experience! I had a mini for 2 years and had care refresh but never needed it. With the more expensive Mini 3 Pro, I;m glad to see how well this went for you. Subscribed!

@SimonsDrones 2 жыл бұрын

Thanks! Yes, I too had Care Refresh for my Mini 2 and after not needing it for 18 months I *almost* didn't get it for the Mini 3 Pro. Glad that I did now though!

@MLHunt 8 ай бұрын

I just put in a warranty claim on my Mini 3. It was the best, easiest, quickest turnaround on I've ever had on a warranty/service claim on a product. Not only that but when i sent it back i forgot to remove my UV filter and SD card. They sent those back with the drone. And they called the day after i received the drone to verify everything was good.

@eadjh98 2 жыл бұрын

Great result Simon! and I think you still have one other life left with your new mini 3, 👍 thanks for sharing with us !

@bkanegson 2 жыл бұрын

Great intel, thanks for sharing experience. Worthwhile service from DJI, it certainly appears. Will enlist if/ when purchasing.

@djduane1 2 жыл бұрын

Hey Simon! Great to see you had such a wonderful experience with the DJI Express service. I called them because I was experiencing some issues with Display freeze and lagging (RC) and they wanted me to ship it in and pay $65 but I said I didn't see why I should pay anything if it wasn't the result of something I did. the problem seems to have cleared up (I didn't ship it back) but in retrospect, it is great to see the Express service really is Express and $65 for a complete replacement is pretty cool!! Cheers! Hope you didn't get sick from the pond water!!

@SimonsDrones 2 жыл бұрын

Thanks :)

@SunriseWaterMedia 2 жыл бұрын

Great review. Glad it all worked out for you.

@Earle63 2 жыл бұрын

I’m happy the replacement went smoothly for you!

@jonathanjackson669 Жыл бұрын

Yesterday when trying to fly my DJI Mini 3, the wind swept mine into a tree breaking an arm. This morning, I wen to the website and yes, the process was exactly as you described and I've now got my UPS shipping labels. I'm traveling so I'll have to wait until later this afternoon to package up my broken drone and send it back. Hoping to see a similar experience after I get it sent off. Thanks for the video, as this crash gave me great anxiety since I've only had the drone for almost 2 months and I was not sure what to expect.

@ERone43 11 ай бұрын

Thanks for the info. I will be buying one soon

@jasonpavry 2 жыл бұрын

What a nightmare. Could easily have happened to anyone. I'm constantly catching myself flying sideways or upwards without being totally sure if it's clear. Delighted it worked out so well for you. It certainly seems to be an excellent service. Most reassuring. Thanks for another excellent video.

@SimonsDrones 2 жыл бұрын

Thank you JP!

@kuyamoto9195 Жыл бұрын

Crashed my Mini 3 Pro on its maiden flight (also a tree) 😭 Only my second crash in nearly 10 years of drone flying. This drone was the first time I purchased DJI Care Refresh (out of 2 previous DJI drone purchases). Sent my drone on Friday at 5:30PM by drop-off at local UPS depot. It was shipped to DJI in the Netherlands from the UK over the weekend and arrived there this morning. I have just received the shipping notice for the replacement, no more than 3 hours after receipt. Absolutely fantastic service!

@Gsvoice12 6 ай бұрын

Excuse me, did you use the EXPRESS option or basic?

@garycraythorne9686 Жыл бұрын

Thanks for the video and giving me peace of mind. Sorry to hear you fell in the pond 😂

@flashman8899 2 жыл бұрын

Thanks for good information!

@ResonatorProductions 2 жыл бұрын

This is reassuring that DJI care refresh works. Gives pilots the confidence to fly their drone.

@frankbergers7299 Жыл бұрын

Does not work at all. No customer service from DJI. Buy from another brand

@MrPhillipgraham Жыл бұрын

This is where all the certified refurbished drones come from!! hahaha nice one. It's quite refreshing to know this cover exists and seems pretty decent value? I think I'll go ahead and purchase care refresh.

@Highrocker1298 2 жыл бұрын

Thanks for your excellent presentation. I too had a similarly positive experience with DJI Care Refresh with my original mini. Flying low on a beach in British Columbia, Canada, a freak powerful gust tossed my Mini onto the beach and into a shallow tidepool. I sent the unresponsive drone back and it was rapidly replaced with a brand new unit. Brilliant! I will be grabbing the same coverage when I purchase a Mini 3 this fall. Highly recommended coverage.

@terryneilbooth 2 жыл бұрын

Thanks Simon I did take the refresh service with my purchase and it’s so reassuring that DJI do as they say on the can. So glad you have a replacement and I didn’t laugh when you said you fell in the pond ……sorry… 😂

@SimonsDrones 2 жыл бұрын

I don’t blame you. To be honest I could do with a brain replacement but I don’t think DJI will help me there!

@TGGDrones 2 жыл бұрын

Great Video, I have Care Refresh and Public Liability Insurance. I wasn't aware that Care Refresh covered crashes that were pilot error, that actually puts my mind at peace in case I ever have an accident. :)

@terrystevens9934 2 жыл бұрын

I also crashed my Mini 3 Pro into a tree while flying when tired…. I paid the £62 fee, packaged the drone and took it to a UPS Access Point (local WH Smiths) on Saturday, and it got back to DJI in the Netherlands on Tuesday. A replacement was dispatched the same day for delivery on Wednesday….which I actually got on Wednesday but no thanks to UPS who delivered it to a totally different UPS Access Point to the one agreed!!! DJI were fabulous, and kept me informed all the way, even phoning me to say they had received my drone and dispatched the replacement….excellent service from DJI and worth the cost of the care plan 👍

@DizzyDesireFilms 10 ай бұрын

great video !

@jimrawson5568 Жыл бұрын

Thanks, I received the UPS labels and I will take it to them when they open. I don't know how much it will cost me yet, but I had to put quite a bit on deposit (credit card)

@MatthewLenton Жыл бұрын

I picked up the Mini 3 Pro yesterday and it is my first drone. I wouldn't normally take additional insurance but as there are more chances of something potentially going wrong compared to my TV on the wall, and also as I don't have the experience of flying it yet, I thought it was safer to have that peace of mind. I went with the two year plan and then I will see after that whether it is worth renewing and by then I'll also have a lot more experience of flying it making it less likely of me making a costly mistake

@pixl8 Жыл бұрын

Same here.

@PepeRaMx Жыл бұрын

Hola! Excelente video, nos quita muchas dudas sobre el proceso. Una pregunta, mandaste el dron dañado en su caja original o solamente el dron con su batería?

@Ghostmanriding Жыл бұрын

Nice channel you have. Great video Simon! Subbed.

@SimonsDrones Жыл бұрын

Much appreciated!

@Wntrmute1 5 ай бұрын

Thank you for the information! I'm about ready to go through the process for a M3P. I do have a couple of questions though and was wondering if I could ask? Did you ship it back in the original box and what did you have to include? Mine only has a collision damage. Broken gimbal and props. Since it did not have water damage, I'm not sure if I should include the battery. Any information is appreciated. Thanks again for the information and I'm glad to you are able to fly again.

@fishdiaries 2 жыл бұрын

Hi Simon, I've used it twice now and its been great... although it has taken around 5 days for me to get the replacement... I highly recommend it

@SimonsDrones 2 жыл бұрын

Awesome, thanks for sharing!

@DJISupportGlobal 2 жыл бұрын

Thanks for sharing your recommendations and feedback, fishdiaries. Kindly reach out at any time for any inquiries and concerns. We're here to help.

@Larksparrow Жыл бұрын

Wish I had seen your video before filing my claim. I found it fairly confusing with so many different avenues to claim. I chose the express option with help of a phone operator, got my replacement in 3 days, and sent my recently deceased one back. I also got a new drone instead of refurbish! Lesson learned for me is that canyon walls are always higher than they look 😅

@SimonsDrones Жыл бұрын

Haha so true and glad you got it sorted in the end :)

@billyho911 8 ай бұрын

I was using Active Tracking with my MIni Pro 4 and it decided crash into my house. Was it my fault.... Maybe because I put to much faith in obstacle avoidance. However I'm so glad I got the 2 year plan. I had a new drone in a week. Very good service and I'll be more careful trusting the avoidance feature it does have it's limitations.

@BeautifulNorfolk Жыл бұрын

Lost my Mini 3 up a tree yesterday... operator error, was doing a point-of-interest shot and misjudged height. Was nothing I could do after the crash.... drone stuck up tree, out of sight but could hear it when I did a "find my drone". Went back to the site today and was so lucky to find drone had since dropped to the ground. Some cracked plastic and a slightly broken arm. Was covered in dew too so suspect battery and electronics may have suffered too. Have put in application for replacement via Care Refresh, hopefully my experience will be as painless as yours. And I've learnt my lesson... take more care when flying!

@sidneimarques 4 ай бұрын

How did it go?

@BeautifulNorfolk 4 ай бұрын

@sidneimarques Drone replaced with shiny new one - I had to pay a fee, I think about £65, but it was a simple process, turnaround was about a week.

@RobertLewis85 9 ай бұрын

You were doing an impact test and waterproof test on the DJI Mini 2.....too bad Simon, glad you got a replacement so quickly

@angelc.1548 2 жыл бұрын

Aww man.. while you was showing the video of your drone over the pond... the 1st thing I noticed was the branch over the drone in the reflection on the water.

@mrbdx 2 жыл бұрын

I’ve already had to use DJI Care Refresh after flying my Mini 3 Pro a total of 4 times. Hit a tree branch in my backyard. Fell on top of a patch of pine straw. Approaching it I really felt that it should have survived the fall. But of course the gimbal was broken. I’m in USA btw…drone was sent to DJI in California and I had my new replacement Mini 3 the next week. Total out of pocket was $65.

@WhiteGoldtube Жыл бұрын

Reassuring that the refresh service delivers, although it appears that some users are somewhat careless, which may increase the cost for all.

@Matanumi Жыл бұрын

my experience with customer support.... the data analysis team has burned me several times: on a recent one claiming there was no product fault when there was (compass failed and mini 2 went 99km northeast crashing into a tree- thats normally impossible but I have a record) using them has caused delays in getting timely drone repairs. however the rest of the CS has been top class- they've given me discounts on drone repairs almost making care refresh pointless to have- however it IS great for fly away coverage and express refresh options alone (where you know damn well you had a pilot error)

@ToreOnYouTube Жыл бұрын

Nice to see how well it works. I just crashed my Mavic 3 at night, crashing into a turned off lightpost, ugh. Oh well, can't wait to receive my replacement.

@MichaelNel123 5 ай бұрын

Was it easy?

@ToreOnYouTube 5 ай бұрын

@@MichaelNel123 Oh yeah, it arrived in 4 days.

@ToreOnYouTube 5 ай бұрын

@@MichaelNel123 And I just shipped the broken one back in the new ones box.

@MichaelNel123 5 ай бұрын

I've been debating getting the refresh on my mini 3 pro. I bought it used in perfect condition it's probably well worth the price I'm just scared they would pull a typical insurance card and call something uncovered

@brianhurley8096 2 жыл бұрын

Ya I crashed mine and stripped a screw contacted DJI sent it Monday....UPS says I'll have it Monday DJI customer service is top notch

@glennlingard7851 Жыл бұрын

My experience with care refresh goes like this, caught a branch (my fault), went through the motions with care refresh, dislodged one arm but didn’t actually crash on the ground so that was the only damage, had to pay $65, paid that as it is supposed be the deductible, ten days later got the drone back, under inspection it turned out to be a brand new replacement, am l happy? well yes, but l am patient. 🙂

@tleparskas 2 жыл бұрын

I crashed mine in the first week. I hit a power line and the drone landed in the middle if an intersection. It was mangled pretty good. The Drone was in the mail the same day back to DJI CARE REFRESH. Within a week my drone was replaced and in my hands. Great service. I will always pre scan for highwires from now on. The object avoidance just couldn’t see the wires.

@SimonsDrones 2 жыл бұрын

Great to hear you had a good service, and above all the lessons we learn from our mistakes are invaluable!

@AD-hs4cw 7 ай бұрын

Get the mini pro 4 , its omni obtacle avoidance rather than tri

@tleparskas 7 ай бұрын

I’m not dropping another grand on another drone. The 3pro is ok for what I need. Glad you have all that extra cash.

@AD-hs4cw 7 ай бұрын

@@tleparskas you get what you pay for then...omni collision is like insurance...just makes sense period

@johnmfjw Жыл бұрын

Good explanation I am in the same situation I need to send my mini3 back to DJi do I wait for UPS to email me with the prepay label ?

@chucircle2933 Жыл бұрын

it's very useful for me. I have one more question about the battery. Does it matter if I didn't send back the broken drone with the battery as I couldn't find it when I crashed my drone.

@BeautifulNorfolk 2 жыл бұрын

Good to know! :-) Although hoping never to need to use the service...!

@maxv77 2 жыл бұрын

I did the same with my mini 2. It was in the river for at least 20 mins. But after sitting it in a bowl of rice for 4 days. It flew and has done ever since.😁 Trouble with the mini 3 is the camera sticking out. So it's always going to be a refreash case waiting to happen. Ps. For you and your viewers info. You can now get the mini 3 batteries on Amazon uk for £59 each. (In case flyers want extra batteries but not the cost of the fly more kit)

@snakemonkey1 2 жыл бұрын

ordered thankyou..

@Matanumi Жыл бұрын

lol and people said drones with OA would cause less CR cases...

@billymccarton4970 2 жыл бұрын

I flew my air 2s backwards in sport mode and twated into a wall I sent it back with care refresh a week later at no cost a new drone arrived fantastic service I'm a lot more diligent now

@domanater480 Жыл бұрын

Wow, why wasnt there a replacement fee?

@billwilliams4463 Жыл бұрын

When you mentioned about making a claim on your drone insurance, what are you referring to? Like a commercial drone insurance?

@ArnoldBartolo 3 ай бұрын

Hi Simon did you have an issues linking the aircraft to rc2 for the new replacement drone?

@useryggfdcc Жыл бұрын

After watching this video luckily I didn't start/ activated my brand new DJI mini 3 Pro and got my two years DJI Care refresh coverage. Hopefully nothing bad will happen.

@Denijel91 Жыл бұрын

Hi there. I just crashed my drone on vacation. Luckily i found it but its completely smashed. I have DJI care refresh and I am about to use it when i get back home but did you send it together with RC controller or just a standalone drone with gimbal cover? Many thanks for answer! 🙏🏻

@gudjonnet 9 ай бұрын

Hey did you need to activate care again on the replacement drone?

@ScottyInVancouver 2 жыл бұрын

Does it also cover the battery in drone ? Or just cover drone/propeller / gimbal only?

@anlaosichuan1 2 жыл бұрын

I just did mine, DJI is great

@badmonkey2917 Жыл бұрын

Hi. I’m in the same situation. Do the drone be sent too the shop you bought it or too DJI in China ?

@requirme1965 Жыл бұрын

sir good day, isn't included in the warranty when the drone is crushed and it is not more than one year? what the difference between the dji care and warranty? thank you sir

@ScottyInVancouver 2 жыл бұрын

Hi does it also cover internationally during travel? Say..I bought it in US, but crashed or fly away in Switzerland. Does it cover too or I can just process the claim once I'm back to US?

@davidhoff3386 Жыл бұрын

I would appreciate your thoughts on how this accident occurred. Why do you think the collision avoidance system didn’t do its job?

@paulcollings5424 Жыл бұрын

MP3 doesn't have an 'above' sensor , just forward, backward and down.

@DevArnold 2 жыл бұрын

Oh man, what a day. Wish you had filmed the slip into the pool. Turn a crappy situation into a better one. Maybe have ti re attempt the shot when you get a new one.

@SimonsDrones 2 жыл бұрын

Yeah, if it was for a KZfaq video I would have had far more recorded. Shame!

@motociclistiisimpatici Жыл бұрын

You need the documents of origin, the purchase invoice for Dji care refresh?

@dassiice Жыл бұрын

Is there a special one for the Mini 3 pro ???

@EA-58 2 жыл бұрын

Glad i'm Dutch...lol Have fun with youre new Mini 3.

@mikehuxley9132 2 жыл бұрын

What drone insurance in the UK would you recommend

@jol7094 6 ай бұрын

I was wondering what happens if you lose your drone? I guess that can happen a lot!

@ArnoldBartolo 3 ай бұрын

Hi Simon, I am having trouble linking my RC2 controller to my new replacement Mini 4 Pro drone. Can you please help?

@virginiatrailcameravideos Жыл бұрын

So I unfortunately crashed my 2 month old Mini 3 Pro. I have sent it to DJI per their instructions. They are covering this under the standard warranty which I appreciate it. For those that had your work done, I am curious... I've read lots of folks saying DJI replaced their drone. Most say with a new one, some say refurbished. My current status update gave the two broken pieces they found and noted they have "repaired" it and it will be returned. Did your online status say "repaired" as well when you were really issued a new one? I'm waiting on the return now which UPS is estimating Friday. Thank you.

@DigitalJunior2003 2 жыл бұрын

I got a replacement from DJI and UPS charged me import duty two months later! Mine came from Netherlands as well

@SimonsDrones 2 жыл бұрын

Oh wow, sorry to hear that!!

@UKBUBBLERS 2 жыл бұрын

Mine just crashed so I contacted dji with my refresh and with in a few hours I had the labels sent to me for shipping so dji was spot on but UPS are crap I dropped mine of at a ups drop of point and its taken them a week to pick up joke then I get a phone call for custom clearance although they had all the details wanted them all again so sent this to them thought that was that and them got a email saying I had to fill another form out so done that then they told me it would ship yesterday and now I've just checked its still in this country and now scheduled for Monday there a bloody joke I go away in a week and thought this would be sorted especially this is meant to be a express delivery but I did speak to dji about this and must say so far they've been spot on I just hope they receive my drone early next week and get one back to me before my holiday but so far dji 10 out of 10 for support ups waste of time. As usual Simon informative video thanks for sharing 👍 😀 👌 🇬🇧

@SimonsDrones 2 жыл бұрын

Thanks for sharing. I hope UPS get their act together for you soon!

@ianscott8643 10 ай бұрын

What if we don’t have the damaged drone to send back? Mine crashed into a boat and fell into the ocean….

@clashingwithadz5801 Жыл бұрын

Hi Simon when sending it from uk did you have to put the invoice on the box aswell as the drone and provide to extra copies which you handed to the driver who picked up the package .also is there extra fee for arranging a slick up ?

@jammingdodger1632 Жыл бұрын

I attached two commercial invoices to the outside of the box and the third one I put inside of the package alongside the serial and case number of the drone.

@jackk3573 Жыл бұрын

Can you get dji care if you buy the drone say argos ?

@briandoggett8651 2 жыл бұрын

in fairness excelent service from dji

@baths4carsraspberrypicomputer 4 ай бұрын

i got the mini 3 and on my 3rd flight crashed it as i was distracted but dji replace it for £39 regular care refresh and now i've crashed crashed it again should not be distracted next time

@Voltis-5 2 жыл бұрын

Crashed mine along the wall of my house, broke the right rear propeller arm. Filed a claim, payed $65, shipped to them which took 5 days because of 4th of July holiday. They received it on a Tuesday and in that same day the sent out the replacement and got to me on Thursday. They did forget to send me my spare propellers but after emailing them about it they gave me 2 spare sets for free! So, my experience with them has been excellent! Glad I got the care express for that reassurance that it will cover my damaged drone. THANKS DJI!

@SimonsDrones 2 жыл бұрын

Great to hear!

@DJISupportGlobal 2 жыл бұрын

Hi Voltis_5. The pleasure is ours. As always, these are our collaborative efforts in positioning DJI to its global product standards of providing excellent customer satisfaction. Truly, we are thrilled with your feedback.

@Voltis-5 2 жыл бұрын

@@DJISupportGlobal as a first time drone owner and picking your product with excellent customer service, I think I'm a customer for life. Keep up the great service! 👍

@DJISupportGlobal 2 жыл бұрын

@@Voltis-5 Thank you very much. Your feedback is enormously valuable to us. And if there is anything else we can help with, please just let us know.

@sarvove 2 жыл бұрын

I am in Australia and I had a very good experience with DJI the mini 3 I got was a dud wouldn’t update took it to DJI and was replaced on the spot.

@SimonsDrones 2 жыл бұрын

Brilliant!

@sarvove 2 жыл бұрын

@@SimonsDrones And that's exactly why I am very happy to keep buying there products. Thanks mate.

@DJISupportGlobal 2 жыл бұрын

Hi there, RichieV. We're glad to know about this. Thank you for sharing your feedback. As always, should you need to contact us for any reason, please know that we are always here to help.

@SanDiegoVillain619 Жыл бұрын

I don't know my agreement number the form is asking for. Without it can't move forward with my claim. How do I get that agreement number ?

@arth0044N 8 ай бұрын

I've accidentally crushed my Mini 4 Pro. DJI had just two questions. When can you send us the damaged unit and confirm your address. I have a brand new one today. Excellent Customer Service. Great brand, pricey but well worth the effort.

@briandoggett8651 2 жыл бұрын

alls good

@fpvpilot7713 Жыл бұрын

The main problem is it will not be new. Its a refurbished unit. That happened with my new goggles when one screen went out. Dji sent me a different goggle that had been refurbished and the screens looked dim compared to my new ones. I ended up selling them cheap and buying a new set.

@kevinpatel7241 Жыл бұрын

This is what I hear a refurbished unit and not new, Simon lucky

@freewillvsfate6803 Жыл бұрын

How long did it take dji to send you the maling label?

@twizzian 2 жыл бұрын

What packaging requirements are required, original box? I’m asking as I am possibly sending my mini pro back for the ‘Foggy lens’ issue that many are experiencing.

@SimonsDrones 2 жыл бұрын

I just wrapped it in bubble wrap and stuck it in a cardboard box with the required UPS labels and customs forms that DJI sent me by e-mail.

@blubba666 2 жыл бұрын

Did you have to take another dji refresh plan? Or they took automatically new drone id and added in to you old one?

@SimonsDrones 2 жыл бұрын

According to DJI, the original plan is automatically transferred over to the replacement drone.

@uglybob808 2 жыл бұрын

Here’s my experience sending my mini 3 rc controller back for repair as it had battery issues. Dropped it off with ups drop off point 16th June. Tracking from that point never got updated. For days. So I chased it up with ups. One week later they confirm that they don’t know where it is and want 10-14 days to investigate. Around 14 days later (5 July) ups find the controller and send it to dji, from this point it takes them until 11th July to deliver it. Today is 14th July and dji still have it. Over 4 weeks later… although this is an issue with ups I still think dji are taking too much time (4 full days) and not been dispatched back to me yet.

@SimonsDrones 2 жыл бұрын

Wow that sucks! I have heard a few people have had issues when using UPS but yeah, DJI should really have acted sooner. Was that the Care Refresh service or just a standard repair?

@uglybob808 2 жыл бұрын

@@SimonsDrones I have the refresh service for my drone. Does that cover the rc that comes with the drone?

@maxv77 2 жыл бұрын

I had to return my air 2 under its warranty. Sent it to the Netherlands on the monday. Got a brand new replacement on the Thursday. Their new Express service is just that 👍 Im.not using coverdrone again. The money you have to pay out for a replacement is a lot higher than dji refresh. Also dji now cover the loss in water.

@DJISupportGlobal 2 жыл бұрын

We're truly sorry to read about this. Could you tell us your case number (CAS-XXXXXXX-XXXXXX), please? We'll try our best to help. Thank you in advance for your patience.

@uglybob808 2 жыл бұрын

@@DJISupportGlobal I’ve tried to post my case number here twice but seems to be deleted instantly

@murattas6561 2 жыл бұрын

Hi, who do you have your drone insurance with? As I noticed your in the UK and I’m looking for drone insurance, anything you would recommend?

@SimonsDrones 2 жыл бұрын

I use Cover Drone, but never made a claim so can't vouch for how well that works.

@dronesaloft 2 жыл бұрын

Did you have to do the non commercial invoice (multiple copies) thing? If so how did you get that done?

@SimonsDrones 2 жыл бұрын

Great question. Yes, DJI sent me a copy of something called the 'Commercial Invoice'. I printed three copies, signed and dated them all. Put one in a clear 'Documents Enclosed' pouch and stuck that to the package along with the UPS label. The other two I placed in a sealed envelope which I just stuck to the package also (I believe those two are spare in case customs requests them).

@dronesaloft 2 жыл бұрын

@@SimonsDrones Thanks. I began a Care Refresh service but could not proceed because I didn't get the Commercial Invoice document and had no idea what to do!

@Jasldg Жыл бұрын

When you sent the drone back, did you send it in the original box?

@SimonsDrones Жыл бұрын

Nope, just wrapped it up and stuck it in another box.

@Jasldg Жыл бұрын

@@SimonsDrones thanks!

@diggiediggz Жыл бұрын

you forgot to add the link for DJI....

@sampsasohlman Жыл бұрын

My drone had screws too tight so I could not change one of one of the propellers. So I made a service request. They did untighten the screws. Then they did send me the drone back. The drone was in the same carton package as I send it, but without any protection, it was loose in the box and the gimbal cover was off. This process took 2 months in total. This didn't cost me anything. I complained about the packaging and I asked if I could get a DJI Care Refresh still and then they asked me to do a video to prove the condition of the drone. Now, I have also DJI Care Refresh.

@gabrielsansar6187 4 ай бұрын

im sure in all that video there was the amount to actually buy the cover.. the most rellevent info for the refresh... but somehow i must have missed it ????????????

@knifeaddict1014 Жыл бұрын

Ok what if you could t retrieve the drone? To send it back?

@weseehowcommiegoogleis3770 Жыл бұрын

Your out of luck then.

@knifeaddict1014 Жыл бұрын

@@weseehowcommiegoogleis3770 I just sent my mavic 3 pro off today. They gonna send me a bnib kit.

@All-the-gear-no-idea-uk 2 жыл бұрын

What third-party insurance company can you recommend

@SimonsDrones 2 жыл бұрын

I use Cover Drone, but never had to make a claim so can't vouch for that process myself.

@philip_james 2 жыл бұрын

@@SimonsDrones I also use cover drone but mainly for the liability insurance

@brianjosephlaplana3492 Жыл бұрын

Your lucky, in my case they send a refurbished of my mini 2

@smithyanthaya Жыл бұрын

How did you know if it was a refurbished one? I got mine back too not sure if its new or refurbished. When I contacted DJI they say its new but I don't believe them as I didn't have care refresh and they charged a very small amount to get it replaced.

@SailingSarah Жыл бұрын

Seeing that poor drone with its broken arm was just a terrible terrible sight. 😢

@evelbsstudio 2 жыл бұрын

Hi Simon, it all depends on who you talk to, when I crashed my mini 2 I spoke to 3 different people and got 3 different responses. I screenshot the best repsonce (for me) and went with that one and have the chat recorded so they had to go with that lol I am getting more and more disappointed with dji..

@SimonsDrones 2 жыл бұрын

Hey Eve, that sounds like a frustrating situation (glad you got it sorted though)!

@dalewiley9208 2 жыл бұрын

Hmm. Why didn’t you just tell DJI about the gimbal cover?

@SimonsDrones 2 жыл бұрын

I have a personality flaw that makes me overthink every situation - a new gimble cover just sat best with me.

@phohoandfilmco.3904 Жыл бұрын

My drone had a fault and flipped when landing then wouldnt work again, clear fault, DJI care refresh rejected my claim even though i was covered, useless in my oppinion, whey wont replace. This is my 4th DJI drone so loyal customer, no loyalty coming back at all, and excuse not to replace or repair.

@africanhistory 2 жыл бұрын

So lucky, but avoid crashing your drone

@myfalconry76 2 жыл бұрын

Ha! I’ve been on hold for 6 days that’s not counting the 4 days ups took to get my drone to DJI 10 days total been stuck on we have assessed your blah blah blah and wil provide bla bla bla for 2 days

@SimonsDrones 2 жыл бұрын

Oh dear, any luck yet?

@myfalconry76 Жыл бұрын

@@Strikeoutenterprise yes it worked out just took forever.

@front2427 Жыл бұрын

This is very different from my experience with DJI aftersales,

@front2427 Жыл бұрын

the upside is that I've spoken to 5 guys about the same thing for 3 weeks, nice guys by the way.

@pmedinua 7 ай бұрын

I watched tons of videos before deciding to buy the Mini 4 pro, then after buying I wanted to buy Care Refresh for sure. Sadly, Care Refresh is NOT available in entire South America. I am from Chile so there is no option.