You've heard it before. "If it's not documented, it's not done." In the home care world, as well as any situation where we take care of others, this is so important to embrace! The LAST thing you want is for a lack of documentation to come back and bite you in the @$$! When it's a client's word against yours/your staff's - if you don't have proof by way of documentation, you haven't a leg to stand on. That's not to mention the customer service implications that go along with keeping apprised of all your clients' requests, staff issues, and regulatory demands! Let's step up our documentation game this year!