DON'T DO THIS... I messed up on eBay!

Рет қаралды 15,538

2 ай бұрын

Whatnot link to sign up and get £10 to spend - www.whatnot.com/invite/thehil...
Our ebay shop:
www.ebay.co.uk/str/thehillsar...
Our etsy shop:
www.etsy.com/uk/shop/RedPrisc...
Readly link to get your free trial - gb.readly.com/nicandandrea
Ways to contact us:
INSTAGRAM:
Andrea's Instagram
/ _andreahills_
Nic's Instagram
/ nic_hills_reseller
EMAIL
thehillsarealive.info@gmail.com
Thrift Map KZfaq Channel: / @thriftmapapp
Thrift Map Facebook Group:
/ thriftmap
You can buy us a 'coffee' here: ko-fi.com/nicandandreahills
Or Take a look at our t-shirts and other merch which should display under our videos...
Andrea's KZfaq Channel: / @andreahills74
Below are links to products we use in our business: (Affiliate Links - we get a small comission if you buy through these links as we are part of the Amazon associates programme)
Postal scales - amzn.to/3N8Onpm
Heavy Duty weighing scales (up to 50kg) - amzn.to/3WPJpAZ
Large Letter Size Boxes - amzn.to/3Nagvs1
Photography Lights - amzn.to/3oHRV8F
Photography Lights Stands - amzn.to/3IQ6JJi
Brown paper void fill - amzn.to/45HSy2C
Large letter size guide - amzn.to/2MdjVNA
Trolley we use at boot sales - amzn.to/3qtg9no
Zebra Thermal 6x4 Label Printer - amzn.to/45XOWtF
HP Laser Printer - amzn.to/3oPSdtZ
Poly Mailing bags 100 x Mixed Sizes (ideal for clothes/soft toys) - amzn.to/2mHKCIe
Poly Mailing bags (Various sizes available) - amzn.to/3CfjKbi
Poly Mailing bags (larger size) - amzn.to/2HqMSQb
Jiffy Bubble Mailer D1 Envelopes (DVD size - large letter) - amzn.to/2mBEOAM
Larger F3 Jiffy Bubble Mailer Envelopes (fit 2 x DVD side by side as a large letter) - amzn.to/2m4fPbJ
Brown Packing Paper (that I use for wrapping board games) - amzn.to/2l8Ofef Quality Tape Gun - amzn.to/3zu9UzU
Packing Tape (Brown 36 rolls) - amzn.to/2mHLM6B
Packing Tape (Clear 36 rolls) - amzn.to/2lloVwv
Black Clingfilm Packing Wrap - amzn.to/3WNGWXI
Bubble Wrap small bubbles - amzn.to/2mHDETM
Bubble wrap large bubbles - amzn.to/3o5HtRZ
Sticky-off Sticker/Labels Remover Liquid (Amazing stuff!) - amzn.to/2l8ICg1
Quality Salter Scales for weighing packages (up to 5kg) - amzn.to/2mBIbYw
Heavy duty weighing scales (up to 200kg) amzn.to/2XYOae2
Ziplock bags for boardgame parts etc - amzn.to/2Hs2rqG
LED Photography lights we use - amzn.to/2VojhMf
The compact light stands we use - amzn.to/2WJdoe9
Softbox lighting set up (bulky option) - amzn.to/2WEMiow
PS1 & PS2 Controller Tester - amzn.to/2JLwpsu
Screwdrivers to open Nintendo carts & systems - amzn.to/2HrxlQ1
Gold and silver testing kit - amzn.to/3vDAW4U
Items Andrea uses when reselling clothing:
Mannequin for Clothing Photography - amzn.to/2VswWSJ
White Rollerblind for photography backdrop - amzn.to/2CM0Nfm
Handheld clothes steamer: amzn.to/43KfRXX
Floor standing clothes Steamer - amzn.to/2JEEQG1
Clothes Folder (these are amazing!) - amzn.to/2HnJ6al
Shoe Shapers (For taking quality pictures of shoes) - amzn.to/2JG64w0
De-Bobbler 'Fuzz-Off' lint remover - amzn.to/2EbYplD
Products we use when selling at Amazon FBA:
FBA product barcode labels - amzn.to/2llhoho
Suffocation warning labels - amzn.to/2m9YXAA
Quality double wall FBA shipping boxes 20"x20"x20" - amzn.to/2HoOTMY
Large Clear Bags for bagging FBA products 20"x30" - amzn.to/2EavpdV
Medium Clear FBA Product Bags - amzn.to/2EazTl3
Small Clear FBA Product Bags - amzn.to/2JGk6xN
Ziplock Bags For Game Carts & Other Small Items - amzn.to/2Hs2rqG
Heavy Duty weighing scales (For FBA shipping up to 50kg) - amzn.to/3WPJpAZ
Clear Round Seals for Sealing Board Games etc - amzn.to/2EavUVl
Items we use to make our KZfaq videos:
GoPro Hero Session compact camera - amzn.to/3oBE1VG
Yeti Microphone for live streams - amzn.to/3ORRa7s

Пікірлер: 119

@xxxxxxxx9270 2 ай бұрын

Easy done I once put the labels on the wrong parcels 😮

@madalinab4562 2 ай бұрын

Hi Nic, As a suggestion... I always list the partly damaged electronics as auctions. Starting from £5 to cover postage and packaging and job done. They always go, sometimes for more sometimes for a fiver 😂. Best of luck.

@sharonlegg85 2 ай бұрын

I was only saying to my husband yesterday that problems come in 3s. We go for weeks and then we have 2 returns and a”buyer didn’t receive “. The returns have cost us £30, and the lost item we can prove has been delivered, but we have to wait before ebay will close the case. And the manners of the buyers just makes me so cross. Is it because they aren’t dealing with us face to face and can get away with the messages they write. Still tomorrow is another day. Hope your week improves x

@NicHills 2 ай бұрын

It's part of the job, mistakes and annoyances will happen, all we can do is deal with the issue professionally and move on :)

@tinaturner1695 2 ай бұрын

Royal mail or relevant delivery company are very good at refunding for missing items if you have proof of postage x

@seanbissett-powell5916 2 ай бұрын

You've got my sympathy ! Yep, things go in threes, I can confirm. On days like that, my wife and I look at each other and just go "It's a full moon, isn't it..." and usually we're right. As for the quiet weekend, is it sad that sometimes I hope it rains over the weekend so that people stay in and shop online instead of going out andenjoying the weather ?

@Pickled473 2 ай бұрын

I feel your pain, I'm on day 13 of trying to return an item that was wrongly listed. Ebay promised me a refund in writing if the seller did not resolve in 5 days, 5 days past and now they have put it on hold another 5 days! Why do they let Chinese scammers get away with murder on their site, someone honest like yourself would never get away with what they are letting this seller do to me

@Rockythefishman 2 ай бұрын

Everytime I have sold a phone it never ends well. I just take the hit and ether give it away or trade it in

@marinaagathangelou4049 2 ай бұрын

It’s good to see you can still smile about this and not cry like I would be doing! 😂

@alisoncleveley5047 2 ай бұрын

I like your honesty, you show the ups and downs of selling. We all mess up, it happens.

@TechBaffle 2 ай бұрын

I love a good boombox. I think it's worth selling, just specifying the issue. To some, they might just want to use the CD and radio, others may want to fix it. I don't know much about that model, but might be worth a try!

@efr2681 2 ай бұрын

Thank you for everything you do and post. I have viewed a lot of your content. Ebay…my printed file and my electronic one (and I am only a long time buyer for now) are both labeled EBay scams. That’s just how I view ebay. You really have to do your homework before you hit ‘buy’…really diving into sellers history…how many sales, what kind of sales, read all feedback (even a 98.5 % seller can have a ton of one star reviews), how long since last sale..etc.

@DJ-SPARKY-REACH-ON-AIR 2 ай бұрын

is the label on your ebay ? as we looking for some square ones but can not see them on there

@flipistics4270 2 ай бұрын

If you decide to try to repair the boombox, you should make a video of it :)

@fluffy-Muffin 2 ай бұрын

Happy Monday! The week can only get better Nic

@NicHills 2 ай бұрын

Onwards and upwards :)

@abdelmalekbeo7576 2 ай бұрын

Once in a while I get 2-3 returns myself. How to deal with them? Just resolve the issue by making the buyer happy and forget about them as old taxes. Don't let them bother you and don't let eBay get involve, otherwise you'll get a strike "Defect" against you account. So always lose to keep your account clean.

@AlexanderSmith21 2 ай бұрын

The icloud did you remove it the device from the apple account so the new buyer could put his own apple account on it so to use on the iTunes

@cryptotooth 2 ай бұрын

Hi there! Just wondering if you have any advice on whether I should include serial numbers in the pictures of my listings to back me up in case a buyer opens a fraudulent return and swaps the item out, do you think it would make much difference if I do this and open the package on video?

@funkyuk1 2 ай бұрын

makes no odds. it’s a very rare occurrence. if you’re top rated seller, eBay have you covered on misuse of returns, and you can report & refund 50%. you’ll never get anymore. so have to suck it up.

@stefan8303 2 ай бұрын

Ultimately it probably won't make a difference, however I usually do it as it may help put off dodgy buyers.

@cryptotooth 2 ай бұрын

@@funkyuk1 are things really this bad nowadays? I remember being able to phone up a few years ago and explain the situation and with a little bit of hard evidence I'd get the compensation if I got a rock or a different item in the box.

@funkyuk1 2 ай бұрын

@@cryptotooth there is no evidence, even videoing you opening a parcel. seller protections are pretty generous imho. It’s a very rare thing to happen. If i ran a shop, i’d have trouble with shoplifters. all a part of the process. my losses from being ‘scammed’ are minute.

@cryptotooth 2 ай бұрын

@@funkyuk1 by generous can i assume you mean basically gone? Can you even speak to a human anymore? It's just everything I list I keep getting offers or purchases from African proxy addresses that I can't refuse without knowing and once it leaves the border anything could happen to it. I know proxy shipping is a thing but the real address is hidden.

@ClareSeabourne 2 ай бұрын

Thanks for sharing - makes me feel better I not alone with these issues

@NicHills 2 ай бұрын

It happens :)

@Cindy7777777 2 ай бұрын

Goodness Nic, Sorry u all are having such ad luck!!! Hopefully the good luck is soon to follow!!! Thanks for sharing!!!

@jenniferhenderson6154 2 ай бұрын

Just sell boom box for sled and repair. I’m really annoyed I sold my game boy was working absolutely fine I actually played as game before I posted it for old times sake, the but claimed only half the screen is working ! I feel I’m being scammed . If it’s not the state it was sold in when I get it back not sure. What to do?

@alisonriley6837 2 ай бұрын

I feel your pain Nick. I think it proves you are human. Mine come in 3s too when selling on ebay. Alas the buyers sometimes think we should never ever make mistakes. A upside is I might need some round 🏷 so I know where to come xx

@ThisisJo 2 ай бұрын

Did you unlink icloud? That could be an issue. I seem to remember having to do this with my old phone and it was a pain.

@NicHills 2 ай бұрын

Yes it is not connected to our Icloud - we checked

@woofbarkyap 2 ай бұрын

Sorry it's a crappy day, I recently promised a friend she could borrow a cassette player for an event, confident in the knowledge that I own about 12. You'll no doubt be astonished to hear that it turns out none of them has a working cassette! So I headed off to ebay and found a really nice looking one for £30, bought it and tested it immediately it arrived - and it ate my tape and wound even spit out the bits. Opened a return and got a flurry of rude messages telling me it was all my fault, even to the level of using the word "stupid". Ignored him and sent it back and got my refund. Ended up buying another from a lovely seller and all was good but I did notice in checking solds that broken ones seem to go for good money so long as you're clear what they are. I have since listed two of my least favourite and both have sold for fair money considering the effort I'd have to have expended in fixing them. Everything is a learning experience!

@NicHills 2 ай бұрын

Yes I dare say this one would sell with a non-working tape player... or I may yet repair it

@perfecthindsight 2 ай бұрын

i love shopping for secondhand electronics but you always have to take those on faith and as a result, get them for a good price as the risk is all yours. The number of sellers who tell you, with a straight face, their kids were only using it yesterday and it was working perfectly. Get home and its dead or has major issues. One of the funniest for me was a PC power supply. The seller was saying it was brand new but the fan had so much dust on it you could see it had had many hours of use.

@NICKYG2X3. 2 ай бұрын

from experience, theres always some kind if issue with mobile phones on ebay. typically i phones. sold3 all had issues. couldnt access cloud or something? which i stated.

@NicHills 2 ай бұрын

Indeed, why I normally trade ours in somewhere...

@spacelord1913 2 ай бұрын

Used electronics - almost always being sold for a reason. I was able to change a belt in an off brand walkman, got it working but sounded awful anyway.

@jilliancameron4811 Ай бұрын

Oh Nic we have all done it. The joys of selling. Just think it is normal and move on, compared to good sales it is a dip in the ocean.

@Games.stuff89 2 ай бұрын

I don't sell phones on eBay I now to cex or cash converters when I pick them up now ever since the z flip 5 issue

@jonathansnoad3511 2 ай бұрын

We all make mistakes. Keep up the great content and look forward to your picking orders video.

@NicHills 2 ай бұрын

Thanks 👍

@Gabs_88234 2 ай бұрын

Hi Nic!

@savingsavioursinvestments 2 ай бұрын

Mistakes are unavoidable 😊 I think I sent the wrong shoe size to a client but I warned her. I need to check the sizes more accurately. Regards

@GeoffreyUrch 2 ай бұрын

Hi, Nic was the phone unlocked It could be they are trying to put a different sim card In It and It wont work It did cost about £20 to get a Phone unlocked.

@Equinox99509 2 ай бұрын

The boombox will sell just fine with a none working cassette deck

@worldwidewinners8138 2 ай бұрын

Take the stereo apart. Speaker grills, speakers, motor, handle , aerial and knobs. Then throw it.

@alievans7988 2 ай бұрын

☹ call it a day, go to bed and try again tomorrow 😅🙏🏻

@NicHills 2 ай бұрын

Sadly at this point I had a weekend's worth of orders to pick and pack :)

@ste5879 2 ай бұрын

Old iPhones often have a degraded battery life. I’m like you I don’t like listing them but when I do I always show the battery health setting where it shows the maximum battery capacity %.

@NicHills 2 ай бұрын

Oh great tip!

@JAYGMART 2 ай бұрын

Done the first one swapped customer orders. Best one for a Monday can’t find a brooch. Had to refund. You are not alone. 😮😅

@NicHills 2 ай бұрын

It happens to us all :)

@cweedcoins1640 2 ай бұрын

Well sometimes reselling can be kick in the ----- it happens sometimes take it on the chin do your best to fix but yes it is frustrating

@NicHills 2 ай бұрын

Exactly - we try and put things right and move on :)

@juliepearson1685 2 ай бұрын

Oh dear I sold a Gromit it went to the same house twice got it wrong again.😂

@user-sf7kl9uh7k 2 ай бұрын

You popped your gust!! 😮

@hustysemporium6359 2 ай бұрын

I managed to save one from going to the states the other week i STILL don't know how it happened to be fair

@stevenstewart9762 2 ай бұрын

So are you enjoying selling on whatnot as caught a bit of your show

@georgestokes2314 2 ай бұрын

I’ve never sold a phone on eBay without having some kind of issue 😂 phones are indeed an absolute magnet for scammers - no way I’ll ever bother with phones anymore - not worth the time and hassle

@marcuskiritsis2076 2 ай бұрын

We are all human and we all make mistakes, keep smiling and pushing through it’s just a bad phase stay positive things will get much better 👍😄😄

@NicHills 2 ай бұрын

Indeed, just deal with it and move on :)

@georgieyork5790 2 ай бұрын

I had one of these days today! Must be something in the air 🤨

@NicHills 2 ай бұрын

Oh NO!

@Denise.sibley 2 ай бұрын

Chin up tomorrow’s another day! Swings & roundabouts.

@leewozzashomeveggiegarden 2 ай бұрын

The label error put them as wine bottle labels 🙂

@HappyLiz123 2 ай бұрын

Nick, these things happen. Must admit I avoid electronics x

@allysonpatchett19 2 ай бұрын

As a buyer I'm more likely to buy from a seller that has made mistakes as there's no such thing a a perfect person. Its not the mistakes it's how you deal with them that matters. So you made a mistake with the labels. Why is the buyer annoyed? You're sending out the correct ones now and letting them keep the others. I'd be more than happy with that and more inclined to buy from you again because of the way you dealt with it. Perfection doesn't exist!!!!! Unless you're me 😆😆😆 That last bit was a joke btw before anyone comes at me. I'm far from perfect because im human😂

@andrewhorner1078 2 ай бұрын

Nic keep the boom box you will be able to listen to test match cricket ,you know the ashes are coming soon

@philsmith5208 2 ай бұрын

Is test match cricket back on the radio? I read somewhere that it was subscription only?

@steviekeane 2 ай бұрын

Radios on those boom boxes are outstanding compared to new players .

@janeadams1627 2 ай бұрын

You’re cracking up bro

@ToxicScifi 2 ай бұрын

I am kind of shocked at how many times iv had to remove bids from sus accounts, and the sheer amount of buyers looking to grift on ebay, for every 3 genuine sales i have i get 1 grifter!

@AuntGrace 2 ай бұрын

🫣 Yes they do come in threes 😮

@NicHills 2 ай бұрын

It's true!

@iandawkins2182 2 ай бұрын

If it can go wrong, it will go wrong. Tomorrow is another day 😉😉

@NicHills 2 ай бұрын

Absolutely :)

@richyoz2630 2 ай бұрын

I was literally thinking this morning you should do a video about the fails/things that dont sell (was thinking Private Eye magazines)

@NicHills 2 ай бұрын

LOL I still need to bundle them up... at least they were a freebie

@richarddutton8291 2 ай бұрын

Hiya nic I would be interested in the boom box if radio and cd work for my mum as she likes to listen to music in the kitchen and our last one went caput

@NicHills 2 ай бұрын

You are very welcome to it, it's a quality CD player and radio, just the tape doesn't work

@richarddutton8291 2 ай бұрын

Ok sounds good how would you like to do it Is it back on ebay ?👍

@kevanguyatt7100 Ай бұрын

Get on with it.

@benthebossjackson4388 2 ай бұрын

the iphone can be a tricky one. reseting is one thing. but if the icloud linked to it is still on there. then its useless to someone else.

@NicHills 2 ай бұрын

Our Icloud isn't connected - we checked... we are still confused

@cheshirerc 2 ай бұрын

You'll get £20 listing that sony for spares or repairs. Sold one worth half as much as that one myself last week with not the tape but the CD not working. Also why not tell us what was wrong with the iPhone. Arrghh. Frustrating. You went into minute details on the packing details though on the iPhone, nothing. So what was the aledged problem with it please?

@richyoz2630 2 ай бұрын

probably cant say until they get it back as its an ongoing conversation with the customer

@dennisferguson9129 2 ай бұрын

He said he doesn't know yet...you deaf?

@NicHills 2 ай бұрын

We don't understand what the issue is as I said...

@cheshirerc 2 ай бұрын

@@NicHillsI thought to open a return case you have to give a reason. Even if they jist messaged, surely they gave a reason why?

@user-xv4hh2ck9v 2 ай бұрын

Give the cassette player to charity

@cblaney3931 2 ай бұрын

Well Nic, you know why you made the label mistake? Cos you're human. Don't beat yourself up over it. And didn't they arrive about the same time as the big job lot (or they were part of it), so if that's the only mistake made, I think you've done pretty well!

@NicHills 2 ай бұрын

Yeah it happens - just frustrating at all the points I could have noticed I didn't - oh well

@elaineparkes339 2 ай бұрын

Happy Monday Nic & Andrea hope your both well ❤

@kevinjones4415 2 ай бұрын

Sell the boom box and put it in the title. Site radio, your get about £15.00 for it, i sell them like that all the time. The cassettes never work i find

@NicHills 2 ай бұрын

Yes I may yet do that :)

@peterhughes9903 2 ай бұрын

time to retire

@rcpro5631 2 ай бұрын

No retirement yet! Need our Nic-fix videos!!🤓 + Andrea & Jeff ♥️ (Oregon USA)

@NicHills 2 ай бұрын

LOL :)

@HappyLiz123 2 ай бұрын

That's rude!

@stevie007 2 ай бұрын

👍👍

@Essydyk 2 ай бұрын

Yep I never touch mobile phones or even branded electronics. Scam central and simply not worth the hassle. I hate when a packing mistake has been made and the buyer is right away at your throat as if you are scamming them - really detest playing nice with them.

@NicHills 2 ай бұрын

All we can do is remain professional... and then move on quickly :)

@foxcompaq 2 ай бұрын

Make a video attempting the repair. Make your money back on the video.

@user-ly5md1bj4l 2 ай бұрын

If I ever can't sleep. I tune into this chanel and this guys waffle about nothing gets me to sleep very quickly.

@NicHills 2 ай бұрын

So glad I can be of service...

@1sonn1 2 ай бұрын

Wth? How does a thirty quid worth of mistake warrant a click bait video?! Jeeze. So cringe.

@campcop9214 2 ай бұрын

Counting pennies losing pounds springs to mind with this guy 😂

@user-kp4mu4ku2v 2 ай бұрын

Stay away from eBay never sell or buy from them.

@Gypsy-Bluebird 2 ай бұрын

I do like your channel and enjoy seeing what treasures can be found, but this video got on my nerves. Considering the enormous amount of money you’re making by buying off people who are ignorant of the value of their items, or just can’t be bothered faffing about selling them online, to whine about a few lost pounds is super annoying. Do you ever feel awkward making so much profit by purchasing something for a quid and selling it for £40? That’s a genuine question .. I’m wondering about the ethics of it.

@PaulaGray-oy9nm 2 ай бұрын

This is a reseller channel. It focuses on people buying stuff second hand (off people who can't or don't check the value themselves) and selling for a profit. Are you sure this is the channel for you?

@Gypsy-Bluebird 2 ай бұрын

@@PaulaGray-oy9nm I have been respectful and polite in my comments and my question.. I’m honestly interested in how or if Nic and Andrea feel about it, that’s all. As I said I do like and mostly enjoy the channel. I also understand what the channel is about but hey thanks for pointing it out. Thanks Paula.

@PaulaGray-oy9nm 2 ай бұрын

@@Gypsy-Bluebird your message was critical - "super annoying", "got on my nerves" "wondering about the ethics". You are welcome to your comments on social media but don't claim it is genuine interest. This is social media and everyone has a right to reply, Mel.

@user-df4pj5su7p 2 ай бұрын

Stop moaning about returns. You are very silly for selling second hand, (presumably untested by a qualified electrician) , electrical equipment. You are leaving yourself open to legal action should anything go wrong with the item ie if it catches fire or electrocutes someone. Additionally you can well afford to write off any returned item as borne out by the expensive dental work that you have had done. Good to see that for once you managed to keep the index finger on your right hand away from your lips, now you need to work on keeping those hands from flapping around as much.

@christinebeardon7416 2 ай бұрын

Sorry you had a quirks!! But don't forget you've been feeling rough and perhaps your mind wasn't really on the ball (re the label pkts) Hope the phone turns out to be on the customers side not knowing how to use! The radio well that can happen to anyone! Now you've aired all three, life can only get better Nic.

@NicHills 2 ай бұрын

It's all part of the job... :)

@TommyTrades96 2 ай бұрын

I think we tapped into the same energy… had 2 I messed up, 1 annoying customer who doesn’t understand and then looks like another return for customer not reading compatible models 😅 When it rains in pours, but when it shines, it beams! 🫡