[Doorbell] KR-X9 Video Doorbell & wireless receiver

Рет қаралды 173,324

Күн бұрын

X9 video doorbell using X Smart Home APP, you can download the app from APP Store or Google Play.
It adopts a power-saving design and can stand by for up to 3 months when fully charged.
In addition, it can be used with wireless receivers. The receiver support 3 levels of volume adjustable & 38 ringtones switchable.
If you interesting it, pls click this link to buy it: produto.mercadolivre.com.br/M...
Or you can contact our sellers:
WhatsApp: +8619835810954
Chapter:
00:00 Introduction and Accessories
00:04 Download the app and log in
00:17 Device binding on the app
00:44 Test
00:59 Charging
01:12 Pair with doorbell & receiver
01:38 Reset the receiver (unpair)
01:53 Doorbell installation
02:30 Receiver installation
02:36 Volume adjustable and ringtones switchable

Пікірлер: 507

@joserodriguez-vo1yt Жыл бұрын

this device has become a headache for me... step by step ..reset, please rebind, device connected please wait...bluetooth connecte network connected sound , the count binding begin when reach 90% ... please rebind network error ... biding failed , failed to add device , contact custmer service ????? no address to contact or tecnical support on screen updated app, the same ..

@billestevez1333 Жыл бұрын

Tengo el mismo problema ya lo resolviste ?

@aurivaniabezerra959 Жыл бұрын

Estou com esse mesmo problema

@KERUIOfficial Жыл бұрын

I'm sorry, we can't solve this problem at the moment, please contact the store where you purchased it to return it, thank you.

@joserodriguez-vo1yt Жыл бұрын

@@billestevez1333 la unica opcion que ofrece el fabricante es devolverla al vendedor

@joserodriguez-vo1yt Жыл бұрын

@@aurivaniabezerra959 a única opção oferecida pelo fabricante é devolvê-lo ao vendedor

@henhenrico7063 Жыл бұрын

X Smart Home notification is enable, but the notofication not visualible when push the button. Why??

@Djoo986 Жыл бұрын

Hi, when i try to reply to the video call it never work. It try to connect and never connect. What i should do ?

@leonskennadyful Жыл бұрын

Perfect Thank you so much. Have lovely Xmas and happy new year.

@bac0n_pr07 Жыл бұрын

please help me my doorbel like that will stop at 90% and then say “network configuration timed out please try again”like its so annoying

@jafarshubber2920 Жыл бұрын

me too 😢

@italiaaa1610 5 ай бұрын

Me too🥲🥲

@zinsaquino6432 4 ай бұрын

mee too

@Imnotherr_702 4 күн бұрын

Mines also

@regjeedean4444 Жыл бұрын

I can’t seem to get Mines paired I’ve tried like 6 times and I bought two please help

@morganmccormack8947 Жыл бұрын

Mine says ecrypted channel being constructed what does this mean?

@bertharding1987 2 ай бұрын

Does the receiver need to be plug so it work or can be left unplug from usb port

@kashif7329 Жыл бұрын

Thank You Support team. My device is now successfully binded and I am able to use it. The response is slow but it's working now.

@mickferryelliot8501 Жыл бұрын

any luck i have same prob . thanks

@ranaamir8644 8 ай бұрын

how to contact the support team ?

@diegoguerreroVO Ай бұрын

Hello, why my iPhone not make a sound when somone push de Doorbell? I only recieve a notification and vibration.

@andresfeliperamosromero3060 11 ай бұрын

We ended up exchanging this model for the slimmer version kzfaq.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

@jasg8726 Жыл бұрын

So if you use the adsive tape method when you need to charge it you just pull it off? Does it restick back?

@KERUIOfficial Жыл бұрын

Hello, when it needs to be charged, you only need to unscrew a screw and take the main body to charge, and the bracket does not need to be removed.

@user-sf5se3bj6n 8 ай бұрын

@@KERUIOfficialcan you use an android mobile or is this only for smartphones

@demetriushanna-bey7055 Жыл бұрын

It was a easy setup for me. But what I don't get is I think the only time the camera work is if the doorbell is wrong. What about if? I just want to check my phone and see what's going on around my place. To me it seems like I can't do that

@paddyparis8750 Жыл бұрын

I can! It shows right on my phone.

@sadethomas9330 Жыл бұрын

How do you do it

@sadethomas9330 Жыл бұрын

@@paddyparis8750 how do you do that

@aparis7654 Жыл бұрын

@@paddyparis8750 how?! ❤

@hana23456 Жыл бұрын

I did press the button but there's no 'reset succeded' what should I do?

@reenwambua9878 Жыл бұрын

Am in the same situation right now

@MrNctnct Жыл бұрын

Always get the warning "binding failed, please rebind" How to solve this? Thanks

@irifikkk8489 Жыл бұрын

Are u 5g mate cause if u are it won't work that's why there so cheap they use the cheapest chips inside the doorbell

@creas3896 6 ай бұрын

What is the max distance I can put in between the doorbell and the chime(ding dong) so it would keep working fine?

@KERUIOfficial 5 ай бұрын

Hello, with walls, it can probably reach about 45 meters.

@debbchin 11 ай бұрын

How is that I can't bind the device successfully. Each time after the "assigning network, please wait" the result says that "networking failed, please reconfigure" How do I do next, please advise. Appreciate and Thank you.

@KERUIOfficial 10 ай бұрын

Hello, please ensure that the 5G and 2.4Gwifi of the router cannot be combined, enable location permissions and authorize it to the APP.

@meme-tg6hr 8 күн бұрын

How often does it need recharging? You have to remove it from the wall and charge it? How long does one charge last?

@mariusdanciobanu2433 Жыл бұрын

Hello, If the app is not open on my phone is not giving me any notifications when someone is ringing at the door. Could you help, please?

@nagarjunareddy8376 9 ай бұрын

Hi, I purchased this product in bulk to sell it to customers, there is no adaptor for the receiver, so I want to add an adaptor for the receiver for customer convenience, which adaptor is recommended for the receiver.

@KERUIOfficial 9 ай бұрын

Hello, the power adapter is output 5V1A.

@gingernut2236 Жыл бұрын

All up and running... But the bell does not ring on phone... I will get an image which says there is an app notification. But if bell was rung and phone is in bag i would never know. Any ideas

@KERUIOfficial Жыл бұрын

Hello, please unmute your phone.

@LiamBaker-so5mc 9 ай бұрын

@@KERUIOfficial please unbind me please 12200b01cde3

@cherylperry9600 Жыл бұрын

Having trouble with the voice application but otherwise videondoor bell works fine any help please

@KERUIOfficial Жыл бұрын

Hello, please give the corresponding permissions to the APP.

@dianneusero9879 Жыл бұрын

@@KERUIOfficial can wr use 2 receiver? I bought an extre reciever but only one works

@JostinReykon Жыл бұрын

@@dianneusero9879 funciona uno por cada teléfono

@sparkleunicorns_ilove_u Жыл бұрын

Mine won't connect to the WiFi says "binding failed" how do I solve this?

@KERUIOfficial Жыл бұрын

Hello my friend, 1. To exclude the problem of wifi, special symbols cannot be used for names and passwords; 2. The video doorbell does not support 5Ghz WIFI, and the mobile phone can only connect to 2.4ghz WIFI when binding; 3. Try to reset the video doorbell, the reset button is under the back panel. Press and hold for 3 seconds to reset the video doorbell.

@johnattansukhoo6777 6 ай бұрын

At 90 % the door bell say it is not sold to connect and to reset binding it is being very difficult to work will

@KERUIOfficial 6 ай бұрын

Sorry, I'm not sure what the specific cause is. Please check based on the following information: 1. The router turns off the channel bonding function, because this function will merge the 2.4ghz and 5ghz WiFi bands into one SSID, which is not suitable for smart devices; 2. The SSID and password of wifi cannot contain special symbols; 3. Router restart; 4. There are too many devices connected to the router and it cannot handle them; 5. The location permission must be turned on on the mobile phone and authorized to the APP; 6. Let the smart device go to sleep, wait 10 minutes, reset the smart device, and try again;

@tamastapolcsanyi6594 Жыл бұрын

Hello, How can I connect to TUYA? I tried with tuya's QR code, but it doesn't beep like the other compatible door bell.

@KERUIOfficial Жыл бұрын

Sorry, this one does not support tuya smart

@tamastapolcsanyi6594 Жыл бұрын

@@KERUIOfficial Thanks for the quick answer. I chose this device because the seller advertised it as such, compatible with TUYA APP and 2022 development. I thought it would be good for "Home assistan". I can't use it with the X Smart Home APP either. The device's response is "re-bind" continuously.

@KERUIOfficial Жыл бұрын

@@tamastapolcsanyi6594 Sorry, can you tell me which seller advertises this way? I'll go check it out.

@tamastapolcsanyi6594 Жыл бұрын

@@KERUIOfficial Aliexpress Elec Service Store:Elec Service Store (I just looked back and see that the TUYA function has been deleted, but I have a saved image.) The problem is that it doesn't work with anything, so now it's just a decoration on the shelf. Can you help me to at least make it work with own application (X SMART Home app)? I have already sent a video to the seller, but there is no response. I think someone used it and registered the product before me, so I can't connect.

@KERUIOfficial Жыл бұрын

@@tamastapolcsanyi6594 Hello, if the device is bound to an account, there will be a prompt on the APP interface, you need to provide the ID number of the device, and we will help you unbind it.

@nelahurst6158 Жыл бұрын

My doorbell after the power cut does not work anymore as it is not sending notification to my mobile. I have tried to go back to the factory set up and start all over again but it did not work or send the message "you have connected successfully". What should I do to make it work again.

@KERUIOfficial Жыл бұрын

Hello, there is a reset button on the back, is there any response after long pressing?

@mccutcheonmelanie67 Жыл бұрын

@@KERUIOfficial hello I was wondering if there was anyway for me to turn recording on without pushing the button?

@KERUIOfficial Жыл бұрын

@@mccutcheonmelanie67 Sorry, no.

@sadethomas9330 Жыл бұрын

@@KERUIOfficial my doorbell doesn’t have a part to charge it, it only takes batteries. Why don’t I have a charger

@KERUIOfficial Жыл бұрын

@@sadethomas9330 Hello, please purchase according to the package, please contact the after-sales service to confirm whether the package includes the charger. When I took the video, I took it out casually, sorry for not explaining clearly.

@amandab1161 Жыл бұрын

The doorbell piece has adhesive tape right? So how do I take it down to recharge it?

@thepowerfullie3906 Жыл бұрын

I came here to figure that part out. I'm all set up but wondering how I'm going to charge it when it needs charge.

@KERUIOfficial Жыл бұрын

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

@iqrapublishers6036 Жыл бұрын

When its automated sound play "Connected to network, being binding please wait" Then immediately sound come "Please rebind" Whats matter?

@KERUIOfficial Жыл бұрын

Hello, I have received your feedback and we are analyzing it, but I still hope to record a video. Is it convenient to record a video?

@parabensalmancil Жыл бұрын

exactly the same as mine, and I'm in Ireland!!!!!!!

@KirboTurbo18 5 ай бұрын

Why does the voice sound like Pathfinder from Apex Legends? LOL

@ngocphuongnguyen442 Жыл бұрын

I bought one but was not able to connect to smart phone. It always say binding failed. How to solve it?

@mickferryelliot8501 Жыл бұрын

im the same did you sort the problem . hope you can help me

@emergencyteds 10 ай бұрын

Hello - when the door bell rings it doesn't give an option to change my voice from female to male?

@KERUIOfficial 10 ай бұрын

Yes, it has this feature.

@nelahurst6158 Жыл бұрын

I got this doorbell first day it showed the picture and sound on my mobile but after that when someone rings it does not sound or show picture on my mobile . Only the receiver sounds. Can anyone tell me why?

@KERUIOfficial Жыл бұрын

Hello, please make sure the APP is running in the background.

@nelahurst6158 Жыл бұрын

@@KERUIOfficial Yes the app was running OK

@paulchenier6390 9 ай бұрын

When the bell rings it does not go to the accept call screen . Help 😮

@derekhumphrey6489 2 ай бұрын

Same hered

@MegaBear23 Жыл бұрын

Motion sensor???

@barrettbarnyard1959 Жыл бұрын

second day of trying. networking failed, please reconfigure. I called my service provider and we did everything we could think of. nothing worked. guess it's junk now.

@dennisfraser6896 Жыл бұрын

On microphone get feed back and static.?????

@thepowerfullie3906 Жыл бұрын

I came to figure how to recharge once it's up. Thanks. I have another el cheapo one at my storefront, I love these things. If they get stolen it doesn't matter it cost me less than 15 bucks

@KERUIOfficial Жыл бұрын

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

@johb6665 10 ай бұрын

The sticky part won’t o e off the wall

@thepowerfullie3906 10 ай бұрын

@@KERUIOfficial I figured it out, your right

@stv1111 7 ай бұрын

Once you use the tape or you screw it to the wall or frame..you have to remove a dmall scree underneath it take it down to charge it.

@Angelina-en3po Жыл бұрын

I have tried to connect to this so many times and it starts connecting and then keeps saying binding failed over and over. This is ridiculous

@KERUIOfficial Жыл бұрын

Hello, please try another network environment.

@Lovebug1- 5 ай бұрын

I’ve tried to connect my so many times and it doesn’t work

@Kamarithestylist 4 ай бұрын

I had to unplug the chime adapter before it would bind because for whatever reason it wouldn't bind while it was plugged in . Took it out , connected then plugged the chime back in .

@barbarawilliams8185 7 ай бұрын

On mine it reaches 90% then says connection failed ,try again ,keep trying but won’t connect , what am I doing wrong ?

@KERUIOfficial 7 ай бұрын

Please try to reset the device and make sure the wifi password does not have special characters.

@sophiakirby43 Жыл бұрын

I can't login or create an account that it keeps saying I need to continue. I uninstalled & reinstalled the app.... still nothing. Network Error then it takes me to blank page

@whynot7726 Жыл бұрын

Same too what to do?

@rickyla9892 Жыл бұрын

i want to see who is outside the door without people pressing the bell. This thing doesn't do that, i am about to trash it

@janethahughes7344 Жыл бұрын

I feel the same only works when someone press it 🙃 no motion detector or nothing 😒

@bradyoung4572 11 ай бұрын

Plus it doesn't seem to work on mobile data when your away from your house and wifi...... what's the bloody point of having it

@shad2b 7 ай бұрын

How do I get it to give me a tone as notification on my fone rather than vibration

@KERUIOfficial 7 ай бұрын

Hello, please turn off Do Not Disturb or Silent Mode.

@mattiehopkins8462 Жыл бұрын

How does the motion detector works? HELP

@fanishadockery11 Жыл бұрын

It doesn’t only works when someone press the door bell

@user-cg8dc4yc7t 10 ай бұрын

Can you just use as a door bell. And talk with out wifi??

@KERUIOfficial 10 ай бұрын

Hello, if the devices are disconnected from the Internet, they are just ordinary wireless doorbells and cannot talk to each other.

@telson71 4 ай бұрын

Hello guys, I don't have notifications in my phone when ringing the bell, I have on the settings on my phone, any solution? Thank you 😊

@KERUIOfficial 4 ай бұрын

Hello, make sure the network is open and the APP is running in the background.

@telson71 4 ай бұрын

@@KERUIOfficial thnk u for your fast reply ,my network is open and the app is running,still doesnt give me notification.....

@KERUIOfficial 4 ай бұрын

I would like to ask if the app notifications are normal when you are connected to your home wifi at home?

@nutsnicholas3022 7 ай бұрын

How do you rebind device. As its all mine keeps saying, and it's getting on my nerves🤦

@KERUIOfficial 7 ай бұрын

Hello, please tell us your device ID number, we will unbind it for you, and then you can rebind it.

@kriuk3000 3 ай бұрын

Why my receiver can't reset, it's only ring first time plug in power, then its off. Must plug in again :(

@KERUIOfficial 3 ай бұрын

Are the receiver's volume buttons or music buttons not working?

@iqrapublishers6036 Жыл бұрын

Hello How are you? I purchased a doorbell x9 it gives binding error I have checked all issues but problem still No special characters in wifi name and paswd. My wifi 2.4GHz I have reset from back Follow your video but problem is not solved Plz help

@KERUIOfficial Жыл бұрын

Hello, I hope there is a video, so that we can refer to it. Is it convenient to record a video?

@joserodriguez-vo1yt Жыл бұрын

the same here

@KERUIOfficial Жыл бұрын

@@joserodriguez-vo1yt Hi, are you using a wifi 6 router?

@joserodriguez-vo1yt Жыл бұрын

@@KERUIOfficial thanks for contact, no it s a spectrum class n router, I also try in a hot spot from my cellphone.. but always crash in 90%

@KERUIOfficial Жыл бұрын

@@joserodriguez-vo1yt Hi, can you tell me your area? I can ask our technology, what can help you.

@nagarjunareddy2018 9 ай бұрын

Which usb adaptor is recommend? Like how much watt and ampere

@KERUIOfficial 9 ай бұрын

Hello, please use USB power adapter, output: type C, 5V/1A

@nagarjunareddy8376 9 ай бұрын

5V/1A is for the receiver right, I'm not asking for charging the doorbell@@KERUIOfficial

@nagarjunareddy8376 9 ай бұрын

because I didn't get any adaptor for the receiver, as an adaptor is required the whole time for the receiver which watt and ampere are best recommended for the adaptor@@KERUIOfficial

@KERUIOfficial 9 ай бұрын

The power adapter used to charge the video doorbell has the following specifications: output DC 5V/1A, type C.@@nagarjunareddy8376

@briantack2058 Жыл бұрын

Thank you

@tiawnaarndt8906 Жыл бұрын

@KERUIOfficial I have tried everything to get my doorbell to connect to bluetooth and my device, it seems like a piece of junk. Then i reset everything to try it again and now it just continuously says "please rebind". Im getting so sick of this. Can you help so I just don't waste my money?

@KERUIOfficial Жыл бұрын

Hello, please make sure that the wifi name and password have no special symbols.

@tiawnaarndt8906 Жыл бұрын

@KERUIOfficial They don't have any special characters. What do you do next to fix the issue? Or did I just waste my money?

@tiawnaarndt8906 Жыл бұрын

@KERUIOfficial can you unbind my device?

@KERUIOfficial Жыл бұрын

@@tiawnaarndt8906 Yes, please tell me your device ID number.

@KERUIOfficial Жыл бұрын

Hello, the device only supports 2.4Ghz wifi, please turn off the wifi signal combination of the router. Wifi signal merging refers to combining 2.4ghz wfii and 5Ghz wifi into one signal. , please turn off this feature.

@kuddusist 3 ай бұрын

how you setup in two device. i setup in one and now i like to add another one how do i do that

@KERUIOfficial 3 ай бұрын

Hello, the operation method is the same. The + button in the upper right corner means adding a device.

@mariacolapietro7552 4 ай бұрын

i cant see how to enter in pairi ng mode, itdoes not work automatically as you show in the video, not at all

@KERUIOfficial 4 ай бұрын

Take off the back panel and you will see a hole with a reset button underneath. Take a toothpick and long press the reset button and it will enter pairing mode.

@cherylperry9600 Жыл бұрын

How can I use the motion detection and the voice

@KERUIOfficial Жыл бұрын

Hello, this video doorbell has no motion detection function.

@goddessqueen9061 3 ай бұрын

I get to 90% and then it says binding fail. What do i do to get it to work?

@KERUIOfficial 3 ай бұрын

Hello, it may be a network problem, or you can reset the doorbell and wait for it to automatically sleep for 10 minutes before trying again.

@yajobc 9 ай бұрын

Why it dont connect to the app if the doorbel rings i dont see anything no video no message

@KERUIOfficial 9 ай бұрын

Hello, please make sure the APP is running in the background.

@davidcogan7280 4 ай бұрын

Can't pair ding dong machine...have pressed button for 3 secs it blinks red...and then pressed door bell.....but ding dong machine dies not work what am I doing wrong..

@KERUIOfficial 4 ай бұрын

Press and hold the match button of dingdong, its indicator light should be steady on, then press the doorbell button to complete pairing.

@fredWaxBeans11111 2 ай бұрын

I had this doorbell working, however, recently I noticed the app was not notifiying me when the button was pushed. Eventually, I uninstalled the app, then reinstalled it (sometimes that will fix issues with the app). However, now it will NOT bind to the network. I've tried everything. I tried another Android device. It simply will not connect. You get what you pay for. A steaming pile of Hippopotamus Turd.

@daedaejones5313 9 ай бұрын

My door bell keeps saying failed when I try to pair it

@KERUIOfficial 9 ай бұрын

Hello, please check the following issues: 1. The mobile phone is connected to 2.4ghz wiif; 2. The location permission (GPS) is turned on on the phone and authorized to the APP; 3. The wifi password has no special symbols; 4. The phone's Bluetooth is turned on. Or you can consider trying a different phone.

@mayamurugan735 9 ай бұрын

@@KERUIOfficial hi can u help me my device is not binding it's loading till 90%and then says try rebind

@KERUIOfficial 9 ай бұрын

Hello, please confirm that the wifi password does not have special characters.@@mayamurugan735

@prinpas9063 Жыл бұрын

How come the verification code doesn’t send to email?

@KERUIOfficial Жыл бұрын

Hello, please check spam box in the email.

@jadewilkinson9305 Жыл бұрын

When I click on the app it says device in sleep… when I ring the door bell it stays the same how do I change this ?

@KERUIOfficial Жыл бұрын

Hello, is the wifi signal good?

@jadewilkinson9305 Жыл бұрын

Yes the wifi is fine, can I have it so the camera is live 24/7 as mine says in sleep mode and only comes on when someone rings the door bell ?

@KERUIOfficial Жыл бұрын

@@jadewilkinson9305 Yes, at other times it is dormant.

@clevettacarter3971 Жыл бұрын

I just got this from Amazon

@soothingrelaxation7665 Жыл бұрын

Can I see live or does someone need to ring the doorbell?

@KERUIOfficial Жыл бұрын

Hello, someone needs to ring the doorbell.

@LawnBunny777 Жыл бұрын

@@KERUIOfficial So it only records when someone rings the doorbell?

@mickferryelliot8501 Жыл бұрын

mines keeps saying failed to bind .. any help please . anyone .. thank you ..

@KERUIOfficial Жыл бұрын

Hello, please try resetting your device.

@yaraqueen3686 Жыл бұрын

What about the battery life? How long can the battery maintain?

@KERUIOfficial Жыл бұрын

If the number of triggers per day is less than 5 times, it can be used for about 3 months.

@ebubekir_semerci Жыл бұрын

Hello, is there a motion notification?

@KERUIOfficial Жыл бұрын

Yes, it has.

@amberbennett9023 10 ай бұрын

how? I am wanting to view the camera from my phone and get motion notifications@@KERUIOfficial

@KERUIOfficial 10 ай бұрын

This video doorbell does not have a PIR motion sensor and will not wake up due to moving objects.

@mementosplit 11 ай бұрын

Hello can You help me to unbind two devices?, I have the ID-s

@KERUIOfficial 11 ай бұрын

Hello, please give me the device ID number.

@stephaniem.ramirez3067 11 ай бұрын

@@KERUIOfficial can u please unbind my device the id number is 12200900075c please thank u so much

@mementosplit 11 ай бұрын

@KERUIOfficial thank You here are the ID-s 122003002066 12200300483d

@KERUIOfficial 11 ай бұрын

Hello, we unlocked it for you.

@mementosplit 11 ай бұрын

@@KERUIOfficial Thank You so much for unbinding the 2 devices, it works again. have a nice day

@melissamiller3466 7 ай бұрын

Why can’t I bind my husbands phone again? It was working fine now when I try to bind it, it gets to 90% then says failed network timed out

@KERUIOfficial 7 ай бұрын

Okay, you can try turning it off, wait 10 minutes, wake it up, reset it, and then try binding it to your phone. If the router itself has the function of combining 5G and 2.4Gwifi, be sure to turn it off.

@melissamiller3466 7 ай бұрын

@@KERUIOfficial what do you mean turning it off?

@KERUIOfficial 7 ай бұрын

What I mean is that if there is a function like merging the wifi of the two frequency bands of 2.4ghz and 5ghz, this function should be turned off, because the X9 does not support 5Ghz wifi.

@shaytelshamira8879 9 ай бұрын

Having trouble connecting mine to the app any help?

@KERUIOfficial 9 ай бұрын

Hello, please use 2.4ghz wifi. The location permission must be turned on on the phone and authorized to the APP. The Bluetooth function must be turned on. The wifi password cannot have special symbols.

@KERUIOfficial 9 ай бұрын

Reset the device and reconnect.

@TheCamillemossi Жыл бұрын

How to disable the sleep mode. I got the message device in sleep. I want to have access directly to the camera of the doorbell. Is it possible.How to do it

@KERUIOfficial Жыл бұрын

Hi, sleep mode cannot be disabled as it is low power.

@tayajohnson7646 Жыл бұрын

What about the motion sensor

@KERUIOfficial Жыл бұрын

This one doesn't have a motion sensor, it's an infrared sensor.

@eidref14yahoocom 10 ай бұрын

please help me to unbind and rebind. how to do it? thanks

@KERUIOfficial 10 ай бұрын

Hello, please provide the device ID, we will unbind it for you, and then you can rebind it.

@user-he2yz7wk7g 10 ай бұрын

@@KERUIOfficial pls help me to unbind. My Device ID number is 12200a007164

@KERUIOfficial 10 ай бұрын

Sorry to keep you waiting for a long time, I have unbundled the device for you.

@emersonpcruz Жыл бұрын

I am having low latency problems sometimes the images freeze and there is a delay to speak and to hear the device? Do you have some idea?

@KERUIOfficial 11 ай бұрын

Hello, may I ask if it is pasted on the metal door, the metal door will block the wifi signal, and whether the wifi signal outside the door is normal.

@shannonelkins3603 10 ай бұрын

It won't allow me to login grrr is there cus support at all?

@shannonelkins3603 10 ай бұрын

It also won't send verification code

@KERUIOfficial 10 ай бұрын

Hello, please confirm the permissions of the APP, or go to the text message to see if it is in the "trash"

@marianitareyes4586 Жыл бұрын

How can I access my camera to look automatically

@marianitareyes4586 Жыл бұрын

Is there anyway to access the camera to look in it?

@KERUIOfficial Жыл бұрын

Hello, this one does not support APP direct viewing.

@ashley-rd7pb 9 ай бұрын

It keeps telling me I can't find what dose that mean

@KERUIOfficial 9 ай бұрын

Hello, please reset your device.

@wayofthefist697 7 ай бұрын

May I use this video to promote this product ?

@KERUIOfficial 7 ай бұрын

of course.

@MohomedShaffras Жыл бұрын

Unable login please advise

@Pjsev 10 ай бұрын

It says my email address isn't a valid email address, so can't even set it up.

@anuelly8 Жыл бұрын

Please, how can I stop the hibernation mode, and keep the movimet sensor actived? ML1T *** Thank you!

@KERUIOfficial Жыл бұрын

Hello, this is a video doorbell with low power consumption and cannot cancel sleep.

@skysthelimit4ya243 Жыл бұрын

@@KERUIOfficialhello can you please unbind my two devices so I can use my camera. I’m having a hard time setting it up. device1 ID: 1201400283c device2 ID: 12200a010395

@user-wy6cc4hv1h 5 ай бұрын

How do you get it unbinded?

@KERUIOfficial 5 ай бұрын

Hello, please send me the device ID number and our engineer will unbind it.

@goddessqueen9061 3 ай бұрын

I need help with that also.@@KERUIOfficial

@adrianasmarcondes5162 Жыл бұрын

I did not receive the login code in the email

@KERUIOfficial Жыл бұрын

Hello, please check spam box in the email.

@barrettbarnyard1959 Жыл бұрын

nope. trying to connect and it is not able to find device

@KERUIOfficial Жыл бұрын

Hello, please reset your device.

@barrettbarnyard1959 Жыл бұрын

I did. Twice. Then it say network connection failed

@kenjones1632 Жыл бұрын

Seen me coming. To good to be true at the price.

@saheerudeen Жыл бұрын

same here as well is there any solution ? thank you !

@kikyestrada4794 9 ай бұрын

What is the customer service number for this item

@KERUIOfficial 9 ай бұрын

Hello, please use the conversation method provided by the shopping platform to contact us.

@billestevez1333 Жыл бұрын

Saludos tengo que pasar el Id del dispositivo para poder enlazarlo ?

@KERUIOfficial Жыл бұрын

Hola, reinicia el dispositivo una vez y luego puede vincular la aplicación.

@billestevez1333 Жыл бұрын

@@KERUIOfficial ya lo e echo y nada.

@KERUIOfficial Жыл бұрын

Hola, restablezca el dispositivo a la configuración de fábrica.

@monpotecourtier Жыл бұрын

Hello, it was supposed to do détection... It doesn't.

@KERUIOfficial Жыл бұрын

Hello, this video doorbell does not support motion detection.

@monpotecourtier Жыл бұрын

@@KERUIOfficial Hello, thanks for you answer, please tell tour resellers to stop lying.

@lordkeepmesane3-6-57 Жыл бұрын

how do you answer a call

@KERUIOfficial Жыл бұрын

Accept video on mobile.

@derekhumphrey6489 2 ай бұрын

Can’t see who’s calling

@VicTor-ob9ch 5 ай бұрын

Hello, it doesn't work, how do I unlink? Thank u

@KERUIOfficial 5 ай бұрын

Hello, take apart the back panel of the product and you will see a hole with the reset button inside. Press and hold it and the device will reset to factory settings.

@VicTor-ob9ch 5 ай бұрын

Como desvinculo el dispositivo? Id: 12200b010dd1 thank u

@KERUIOfficial 5 ай бұрын

@@VicTor-ob9ch Hello, we have helped you unbind.

@VicTor-ob9ch 5 ай бұрын

@@KERUIOfficialmuchas gracias!!!! Perfecto!! Gracias!!❤️

@mizisempoicom Жыл бұрын

This waterproof

@lindajohnson3275 Жыл бұрын

@audreyhirst9700 9 ай бұрын

The solution is to create a specific 2.4 ghz connection on your wifi router, after this it will pair up to 100 without any problem

@SuperDeniseg1 9 ай бұрын

How do you do that please?

@luayalyafai1127 Жыл бұрын

My dont do motion or live view

@KERUIOfficial Жыл бұрын

Hello, this video doorbell does not have the two functions you mentioned.

@kingsproductions7985 Жыл бұрын

@@KERUIOfficial you said that it doesn't have a live view?

@kashif7329 Жыл бұрын

I am also facing the same problem. After 90% it times out and doesn't bind. It also gives error

@anellmoreno5640 Жыл бұрын

Logro resolver e problema?yo sigo con lo mismo no pasa de 90 y dice que no fue exitoso y así sigue una y otra vez

@kashif7329 Жыл бұрын

@@anellmoreno5640 how did you solve??

@alanjohnson5240 11 ай бұрын

Can the x9monitor live without a call

@KERUIOfficial 11 ай бұрын

Yes, it cannot be activated on the APP.

@alanjohnson5240 11 ай бұрын

@KERUIOfficial how can active live video monitoring with out the app

@alanjohnson5240 11 ай бұрын

How can monitor live video without a caller

@KERUIOfficial 11 ай бұрын

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

@KERUIOfficial 11 ай бұрын

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

@julespatrick2125 9 ай бұрын

for me it's always "Binding failed"

@KERUIOfficial 9 ай бұрын

Hello, please confirm that when performing the binding operation, the wifi frequency connected to the mobile phone is 2.4Ghz, the APP has obtained the location permission, and the wifi password cannot have special symbols.

@julespatrick2125 9 ай бұрын

.@@KERUIOfficial Confirm. wifi frequency connected to the mobile phone is 2.4Ghz and Wifi password has only numbers

@KERUIOfficial 9 ай бұрын

Hello, have you combined the 2.4ghz and 5ghz wifi? Please do not merge. When configuring the network, the mobile phone must be connected to the 2.4Ghz frequency band.

@julespatrick2125 9 ай бұрын

@@KERUIOfficial I'm still encountering the same issue. I stopped the 5Ghz and only connected to the 2.4Ghz, but same issue. Current device ID: 1220030049dc

@KERUIOfficial 9 ай бұрын

Hello, can you record the whole process as a video and send it to me?@@julespatrick2125

@diekcelina5398 9 ай бұрын

Why mine is black white screen i want color!

@KERUIOfficial 9 ай бұрын

Hello, is the hole under the lens blocked? It is used to sense light intensity and switch black and white/color.

@diekcelina5398 9 ай бұрын

@@KERUIOfficial no it is not just get the black white color

@KERUIOfficial 9 ай бұрын

Hello, it may be because the light outside the door is not bright enough, causing the infrared night vision function to be triggered all the time.

@saintdizzle 2 ай бұрын

Can you please unbind my device. 12200c021b1d

@usmansaleem9933 10 ай бұрын

Hi Can you please unbind this devise also please 1e20120009e4

@KERUIOfficial 10 ай бұрын

Hello, this device unbind successed.

@alisharani4146 Жыл бұрын

My chime is not working ,don't know why? 😔

@KERUIOfficial Жыл бұрын

Hi, can you please describe in detail? Or you can shoot us a video.

@yeopearly Жыл бұрын

I am having the same issues too. Doorbell paired with receiver, pressed the bell for first time can. After a few minutes the receiver no sound.

@KERUIOfficial Жыл бұрын

@@yeopearly Hello, I am sorry about that. I want to ask: if you using a metal door?

@precisionbrown6829 Жыл бұрын

My goodness this is seriously driving me crazy. Then they show a huge piece of plywood! I had to find a sliver of wood next to my door! 🤕

@KERUIOfficial Жыл бұрын

Hi, you don't need a board, I just took the board for demonstration. The doorbell can be attached to the wall, or it can be fixed with screws by drilling holes on the wall.

@tiawnaarndt8906 Жыл бұрын

@wayofthefist697 7 ай бұрын

Does it work on 4G Wi-Fi??

@KERUIOfficial 7 ай бұрын

No, it only supports 2.4Ghz wifi.