How to reduce appointment cancelations and patient no-shows - drjarodcarter.com/Episode5
In this video, you get to listen in on one of my weekly Mastermind group coaching calls, where I explain how to set the proper expectations and make strategic use of a cancellation policy to significantly reduce your losses from unexpected patient no-shows.
More specifically, I discuss these topics:
• Why it’s critical to calculate and track your cancellation rate if you want to maximize your practice profits.
• How to leverage scarcity to reduce last-minute appointment cancellations and help patients understand why you have a cancellation policy.
• How to set patient expectations regarding their plan of care so they fully commit to reaching all their goals.
• Tips for making sure patients are fully aware of the cancellation policy before their first attempt to cancel.
• Tactics to help eliminate payment conflicts when patients miss appointments.
• How to enforce a cancellation policy in a way that is customer friendly.
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I’ve also got a free resource for you: “Cash Practice No Show Reduction Scripts and cancellation Policy Template,” which includes the word-for-word scripts and cancellation policy that help keep my own cash-based practice schedule full.
Click here to download it now: drjarodcarter.com/Episode5
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