In this video, I'm John from Westway IT, and I'm joined by Ray from NFON to discuss how to manage calls efficiently using ring groups and queues. Discover the solutions for handling calls during and after business hours.
1. Call Routing Flexibility: With ring groups and queues, calls can be directed to specific groups of users within your organization. This ensures that calls are answered by the right people.
2. Voicemail Integration: When you can't take a call, voicemails are a lifesaver. But with these systems, you not only receive voicemails but also complete transcripts via email, making it easy to stay informed.
3. External Options: Calls can be transferred to external answering services, other user groups, or even external phone numbers. The flexibility is unmatched, ensuring your business stays accessible.
4. Time Profiles: One of the standout features is the ability to set working hours. Calls are automatically routed based on these profiles, ensuring they reach the right destination, whether it's an answering service or your in-house team.
5. Customization: Tailor these profiles to different groups within your organization. If your accounts team has different working hours, no problem-these time profiles are entirely customizable.
💌 Sign up for the weekly newsletter: go.westwayit.co.uk/subscribe
🙏🏼 FOLLOW US 🙏🏼
KZfaq: @westwayit
LinkedIn: / johnfisher1701
Website: www.westwayit.co.uk