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Hello! This is Ms. Ara Venise Ocampo, Hospitality & Tourism Instructor.
Feel free to watch the lesson videos! Thank you for watching!
Disclaimer: The material and information found in this lesson video is for educational information purposes only. The lesson video is not intended to replace books made by other publishing companies and authors. However, the references are cited below.
1. Bardi, James A. Ed.D. Hotel Front Office Management, Third Edition, CHA. Chapter 2 Hotel Organization and the Front Office Manager. The Pennsylvania State University. 2003
2. American Hotel and Lodging Educational Institute- Managing Front Office Operations 9th Edition
3. Online retrieved from opentextbc.ca/strategicmanage...