I was trying to follow the included instruction booklet and was stuck. Turns out the steps were out of order and your video set me straight. Thanks so much!

My boy cat immediately took out the stoppers 😂

HOLDING THE LIGHTBULB BUTTON DOWN FOR 10 SECONDS RESETS IT AND ALL IS WELL!!!! GAME CHANGER ;0

Thank you for this video, I just ordered this, and this helped answer a lot of my questions

Thank you. I learned more from this video than from the paper setup manual. 😁

I love love love this liter box😊

Thank you for this, video…just got mine in an was about to send it back til I seen this video thank you so so very much!

didnt what the red foams were for. thanks! nice review.

Thank you so much!!! The app wasn't detailed enough!

This box was so confusing but this tutorial helped I had my kids set up with me and we installed the red foams wrong …still not clear what litter to use I have pretty litter and retry sure I fill it too much 😂

Great tutorial!!!thank you!:)

I’ve had this for about a week now and so far so good. So much easier then normal litter boxes. Perfect for my 3 cats. Will definitely have to get another one.

Well I bought this first then realized it was a raking type and I wanted the rotating cement mixer type. Both cats though used this but I found I had to spend as much time cleaning up after. Construction appeared weak so hopefully it would last a year. BUT then I opted to try the Casa Leo which is much more sturdy construction, nicer app features telling me what's going on, was keeping the litter area cleaner and easier to dispose of the waste. But the Big BUT is cat #2 would not go in it no2, she eventually did no1. We gave it some time but she'd always do no2 in the bathtub. So I finally gave in and put the Elspet back and now she is doing both actions so the Leo in home trial goes back even though I like the Leo better but obviously the one cat didn't for some reason. (the cat that used both is a large cat about 17-18 lbs compared to the second cat which is only about 13 lbs.). So hopefully the Elspet lasts, I wish it had some of the features of the Leo like perhaps having a UV in the disposal tray as that is where most of any smell comes from. I'm puzzled on the one side where it has a digital read out which I think was from a previous version of it that doesn't apply anymore since it's controlled more by an online app as I couldn't see it's real purpose and the documentation doesn't really spell it out well.

I have never gotten this to scoop

Hi I just cleaned my litterbox and now it stopped scooping. The door close but when it is about to rake it would start beeping then open the door. I’ve been using the same litter since I got it in November.

Had this and returned it after 3 weeks. If your cat pisses on the side walls there’s a good chance that it will leak underneath so don’t put it on a carpet flooring. Luckily we have a vinyl wood flooring so it didn’t do any damage but you can definitely smell it and it’s more of an inconvenience.

I really like that this device has a raking mechanism instead of rotating the waste all around the inside of the device. However, I use the Arm and Hammer Slide litter, and I don't see how I could possibly refill the litter! It's not possible to put the whole box in through the front of the robot. Is there any other way to fill the litter tray?

He said fecal cake 😅 I dunno if it sounds elegant or yucky, but definitely sounds cute.

How do you set it up to do it automatically without doing it manually? The time clock on the side don’t turn on.

There is definitely a learning curve with this, but the door is shut and I can’t get it open and it says not to push on it because it’s electronic. But I believe the sensors are locked so how do I open the door if I’m not supposed to push on it.

What happens when it doesn’t pull the rake and cats use? Also, is the blue light supposed to be on constantly?

Can you PLEASE tell me WHERE and how you install the rake?

I can't get the clock on the left side of my new unit to turn on.

(Solution) Rake Problem: A few people have noted a problem that I was having where the door would close, the machine would go into “clean” mode, the rake wouldn’t work, and then the door would open, followed by the UV light. What worked for me: (1) opened the back to expose the bag area, (2) stuck my arm into the machine from the front and pushed the back door/flap open (i.e., the flap that opens when it dumps your cat’s poopé into the bag). I did this to basically simulate a working machine. (3) I pressed the manual clean button to test it, and then it started working again. (4) close the back door. Thoughts: my hunch is that the back flap was stuck for some reason after I changed out the bag. Hopefully this works for you all!

Is there a way to keep the door closed when the UV light is on?.

I'm struggling to find the max fill indicators for the kitty litter. This is my second one, I had to replace the first and still can't find it

Any solution to the door not able to close despite resetting?

😭my fingers hurt soo badly! I was testing this product before I get my kitty I’m adopting and it was working excellent. Up until I was playing with the sleep mode button and the door was open and the rake was going up and it got stuck….I did all the resets for the rake getting stuck and neither WORKED. So what I did I basically removed the pedestal, the bottom of the litter box, the door opening from the back where the poop gets dumped out and I started to detach the rake from the whole thing itself. I struggled as the rake would land on top of the opening of the door but I was glad they were flexible enough to just move it or adjust them to try to take the rake off. Once that was a success, i just touched the top pressure point of the door and then the rake went all the way and the door released. Let me tell you, I AM RELIEVED THAT I WAS ABLE TO FIGURE THIS ISSUE OUT BUT DAMN BY DOING ALL THIS I HAD A FEELING I BROKE SOMETHINGX but I didn’t. Whew!! Now I know… DONT MESS WITH THE SLEEP MODE. The front door is all scratched due to the teeth of the rake trying to remove it but I got it down! And it still works but man…that was a STRUGGLE! Took me 30 mins to take it off. I still don’t know how to do the whole timer..but I’m scared to now 😭

Which opsions needs to be on all time? First and the last button?

You edit the video but never moved the screw back to the left for your views but thanks I got mine working from your steps 💯.

Having trouble setting up account. Also, now it has to be done manually. When cat has taken care of business do I press a button for the litter box to clean and rake up fecal matter. Which button do I press for this?

Help! My buttons aren’t working at all. I have a blue flashing button but won’t let me reset or hold the power button down and switch on. The door hasn’t opened at all either. Just flashing blue light and an annoying beep when I try to press any button.

I’m having trouble removing my cleaning by rake to clean. Help?

How do I put on the rake?

THE DOOR FOR MY ELSPET KITTER LITTER BOX ISN'T OPENING, CAN YOU HELP ME?

Don’t say how to install the comb for the scooper

I purchased one and it's not allowing me to do a full dump. Does it do a full dump? I'm I missing something?

Where does the rake go!!!! Help

The back of mine won’t close. I have no idea what it’s getting stuck on but any ideas??

Multi Functions Button- Press the third button for more than 10 seconds to restore the factory settings - (Moon Icon) User Manual- manuals.plus/pet-marvel/pmsctw-smart-self-cleaning-cat-litter-box-manual#documents_resources

This machine is giving me a headache! The arm/rake is stuck in the down position and it's right in front of the middle sensors. I can't get this thing to reset. I have no idea what's wrong. I tried clearing out most of the litter and wiping the sensors off but it still won't work. Factory reset did nothing either. The machine turns on but it gives a loud beep and then that's it. I tried the app and that didn't do anything for me either. I don't get it. I just bought this thing a month ago and now it's not working. Anyone got help to send my way? I would appreciate it.

What can I do if the door doesn t close? I cleaned sensors, reseted litter but nothing. Please help me.

How do i turn off the beeping sound? That freaks out my cats out.😅

How's it working now after you had it awhile?

This man was a life saver

I’m trying to set mine up and the blinking light doesn’t come on at all Any ideas???

But where is the litter to absorb urine and smells?

I can't get this POS to connect. Any tips?

That 4th button is for what? Sets the timer how? Ya breezed on past that one. Also never finished explaining the app. The 2 things I needed to know about! 😂 oh well. On to continue searching.

Do you still have this? Thinking about getting one due to the price. Hard to spend much more. Right now its about $360

I'm wearing the exact same pac man shirt 🤣

My cat JoJo figured out how to open the back and then popped off that lid with the rubber flaps. My wife was mad and wanted to send it back. But she forgot he is a asshole cat. So I duct tape that lid down.

The app could be set up better, it doesn't give error messages at all, you have to figure out what's wrong

Motor is not string enough to scoop the litter when cat pees or when u put new litter. Motor just not strong enough to rake this is a problem

How to connect to WiFi?

Hello!! Any trouble shooting ideas for why the rake seems "stuck" in the up position? This machine worked great for the first 4 weeks and now won't rake. We have tried unplugging it for 10 seconds plus and resetting it to factory setting. When we manually try to have it clean / rake the litter, the lid closes, the light turns to green and you can hear the rake try to move but it doesn't and the lid just opens back up!

I got mine today and everything is great BUT is there any way to turn the clock light off ?

My litter broke after one use, the door is stuck in open position and the scoop is blocked with cat poop in it, it's kinda annoying. Has this happened to anyone else? Any helpful tips?

What brand of cat litter does everyone use with this that actually works well?

I still struggle with odour. But i am also not collecting the bag everyday because I didn't wanna waste the plastic bags. Instead I do it every 2nd day. How often do you take out the soiled bag? Cause daily might not even suffice.

Just got one of these. I was going to order another brand but ended up getting this one from Amazon when a seller listed it at $160. To good to pass up and can always return it if it is faulty. Anyway, it arrived and an area of the outer shell had a crack in it (not where it is affected by the litter). Anyway, I contacted Amazon and they gave me a 50% discount. So I ended up paying $85 for it. So far it works and it only took one and half days for my cat to start using it. We will see.

I’m having a hard knowing how much litter to put in. An advice on where the indicator is to min-max level ?

I have a yellow flashing light and the scoop just stays in the dumping bin. I can’t figure out how to fix it. Any ideas?

I need help installing the rake 🤦‍♀️🤦‍♀️🤦‍♀️

Is there a way to distinguish between the wifi modle and the non-wifi model? Ive just picked one of these up second hand and im having trouble connecting it to the app. The blue blinking light wont appear for me. I suspect i may have got the non-wifi model.

I’m having issues with the scooper. Not sure where it is supposed to attach inside

That bucket is not too big. I think it’ll be every other day with my two boys.

I follow this and this box is still not cleaning anything

When the door is accidentally pushed inward what can you do to fix it?

Sending it back..hadnt worked once since i got jt..nust flashing red lights no matter what i do and their customer srvice sucks

I pushed the door in by mistake now it tells me pedal open on the app.

Would this be too small for a 15 pound cat? He's a Norwegian forest cat so he's just naturally a big boy

Mines stopped working. All it does is blink, beep and keep door closed!!!!

Any idea why my box isn’t scooping clumps its goes to do a scoop and beeps three times then opens the door just to see that it didnt do anything

This thing claims to fit multiple cats but it doesn't look like it can fit more than 2

How do I get the blue light to stop flashing!

The lid isn’t closing. It kinda stuck halfway.. why is that? Can you help me

How do I go through the app to reset the litter health?

When it's cleaning and the front door is closed, what happens if a cat tries to open the door? Also, can it ''trap'' a cat inside to do the cleaning?

It's LITTER not SAND - right? .

Hi guys I’ve had this for under a month and has worked well. I have the non Bluetooth one and the door won’t shut its driving me crazy. I have reset many times and turned it off for 10 mins etc please help

I just recently purchased this same litter box and it’s been set up since Saturday night. In the description online it says that this litter box can also send me a health report regarding my cat. I’m beyond lost and confused as how to get such reports, can anyone please help me with this? I would be very appreciative!

I bought this litter box but when I plug it in it’s on standby mode and won’t turn on, any suggestions?

I plugged it in and the door would not move at all. Unplugging it and plugging it back in, turning it off and on -- nothing works to get the door to open

what if i opened the cover first by mistake and now I am trying to hit the button it gives a beep noise but without any lights what should I do?

Hey! I have the same one but, sometimes the cleaning function isn’t working :( Do you know why?

I pushed the door in 😢when I was unpacking it.

I've had this for three months now and now the door is refusing to close. Anybody got a fix for this besides physically forcing the door to close and run the clean cycle?

WAY more work that just scooping.

The manual they give you is not good. It leaves out many steps. I cannot get my phone app to sink with box. Add my cat hates it. I'm at the point now I'm going to send it back. The ads on Facebook are false. You don't plug it in and it starts it's a process. And I had to haul it all the way down the house. It's heavy to have it sit a foot from my router and it still will not upload. Not happy.

Is there a way to get it to not beep whenever they go into it?

Does anyone have a solution for the door not closing?

The door no longer close after 2 months...the rake is pushing against the door and the whole thing jam...tried the cie solutions...works 5min then it dont. I have no choice am past the return window of 1 month...i need to cut the door down...will see if it Works...

How is is holding up?? Are you still liking it?? I am looking into purchasing this for my two littles. Thanks

Maybe you can help me. Each time our cat uses the box it flashes green. The only way it will work from that point is if we reset it by long holding the light bulb button for 20 seconds in which it will close the door and scoop the matter into the compartment. We have been doing this for 8 months and ready to trash it. Do you know how we can fix it?

I have had for one week it stop working after 4 days the rake is stuck in the middle and has a flash green Light will not budge how do I get it stared again or is it broken?

I got this machine for my cat, but it's got a big problem. If any pee gets on the side, it leaks, making a mess on the floor. Cleaning it is a constant headache. Plus, their customer service is terrible. They take forever to respond to emails. And to top it off, they charge a crazy $140 to return the item. It's just been a frustrating and regrettable purchase overall.

how do you empty and clean this??

I mistakenly opened the door manually and now I cannot get it to clean or close the door. Any suggestions? I tried holding the 3rd button down for over 10 seconds but that did not work. I added additional liter also because it was getting down. But it is not working now. Can you help me?

sounds like a lot of extra work for 600 bucks