First Lesson Taught in Harvard MBA in 18 Minutes | Thales Teixeira

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EO

EO

Күн бұрын

Today's video features Thales S. Teixeira, V. Associate Professor at the University of California. Previously, he taught students at Harvard Business School for over 10 years. In his book, he explains how existing businesses can identify points where they fail to create value and offers methods to provide high value to customers. He examines the customer value chain, proposing a framework to identify and break apart the weakest link. He teaches how to generate ideas that offer high value to customers and how to attract customers away from established players with those ideas.
To purchase his book: a.co/d/hkoaHzs
00:00 Intro
00:52 Chapter 1. Decoupling Customer Value Chain
04:03 Chapter 2. 3 Types of Decoupling
09:40 Chapter 3. 5 Steps to Steal Customers
16:21 Chapter 4. Decoupling in AI Field
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Subtitles for this video were created using [XL8.ai](xl8.ai/) machine translation.

Пікірлер: 112
@hashamshafqat
@hashamshafqat 14 күн бұрын
So the summary is, finding problems in any activity that are hard and take time, and then make it easier for customers.
@user-cs7vw4sh1f
@user-cs7vw4sh1f 5 күн бұрын
you're forgetting the decoupling part,
@moeunvannroth
@moeunvannroth 5 күн бұрын
People complain about his rewriting of Uber's history, but I learned something new about the customer value chain and decoupling.
@VuPham-bq7te
@VuPham-bq7te 13 күн бұрын
The full process for this kind of market analysis is: Choose a big general market you wanna play: Food, Tech, Medicine, Steel, Etc… -> Do the Industry Value chain analysis/ Customer Value Chain analysis to pick a node in that chain for you to jump in. Then do an STP analysis to find the easy-to-join, high growth rate, and profitable to build a business around. Remember to always choose things you have an interest in and know/ have an unfair advantage to do business.
@omuani
@omuani Күн бұрын
Business is very iterative. It's not rational
@VuPham-bq7te
@VuPham-bq7te Күн бұрын
@@omuani Yes. But if you do have a rationale, it would be better. My motto is "wrong plan is better than no plan".
@MCLottotv
@MCLottotv Күн бұрын
Sounds like gambling to me
@VuPham-bq7te
@VuPham-bq7te Күн бұрын
@@MCLottotv yeah, gambling all the way. But businesss is less risky and is not a zero sum game.
@raymobula
@raymobula 17 күн бұрын
Excellent. In Design Thinking we use “the user journey”. Map out a typical task (or have the user map out a typical task), which steps are involved, which are the biggest pain points. Adding a value driven spin to it helps to see where a solution might have the biggest impact, allowing to capture the created value. And yes, testing and pivoting is a part of it - you can’t predict the future!
@SandeepPatel-vd8lb
@SandeepPatel-vd8lb 8 күн бұрын
Great Professor! So much of the knowledge in just one video.
@avonzo
@avonzo 2 күн бұрын
Despite what some others say this is a great simplified insight to breaking down further the improbable aspects of an industry. I’m going for this book.
@SevenOneTv.
@SevenOneTv. 6 күн бұрын
I still have this man book and just few days ago saw it in my kindle app to re-read it. Gems aplenty
@NanheeByrnesPhD
@NanheeByrnesPhD 17 күн бұрын
As someone who enjoyed reading the late Clayton Christensen's "The Innovator's Dilemma," which I personally view as a Thomas Kuhn's theory of scientific revolution applied to the business world, I am uncertain whether Thales Teixeira's theory is superior, as it seems to contradict Christensen's view. Specifically, Teixeira's point of attempting to decouple and disrupt existing business models could create resistance and be squashed by incumbents, as this upfront attack could face significant opposition. I believe that Christensen's stealthy move of serving customers who were ignored by the existing giants is a better approach, as exemplified by Walmart or even Target versus Amazon. By targeting overlooked segments initially, disruptors can gain a foothold before eventually challenging the incumbents, rather than directly confronting their established models from the outset.
@scrollblau2262
@scrollblau2262 9 күн бұрын
You make a compelling case for Christensen’s approach in business disruption, particularly noting its effectiveness in allowing new entrants to carve out a niche quietly before taking on industry giants. This strategic subtlety indeed seems less confrontational and perhaps more sustainable in the long run. However, considering the dynamics of modern markets, Teixeira's theory could also have its merits, particularly in industries that are ripe for rapid transformation due to technological advances or shifting consumer expectations. To add another dimension to this discussion, let's consider the example of Netflix in the digital streaming industry. Initially, Netflix did not confront traditional giants directly. Instead, they offered a DVD rental service by mail, targeting a niche market of movie enthusiasts who were underserved by the inconvenience of physical rental stores. This approach aligns with Christensen’s strategy of focusing on overlooked segments. Over time, as they established a strong customer base and a robust distribution network, Netflix shifted gears by introducing streaming services. This move, which decouples content consumption from physical and scheduled constraints, embodies Teixeira’s idea of disrupting existing business models. It was a direct challenge to the established practices of cable and rental services, leveraging technological advancements to disrupt the status quo. Netflix’s strategy showcases how a company can start with a Christensen-like approach to gain initial traction and then adopt Teixeira’s aggressive disruption tactics as they grow stronger and more capable of handling competitive pressures. This dual strategy allowed Netflix to not only enter the market with minimal resistance but also to redefine it entirely, demonstrating the potential effectiveness of integrating both theories depending on the stage of business development and market conditions. Your preference for Christensen’s method is well-justified, especially in industries where a quieter entry might prevent immediate and possibly overwhelming retaliation from incumbents. However, the Netflix example illustrates that there could be strategic value in eventually shifting toward Teixeira’s approach as companies stabilize and look to capitalize on broader systemic inefficiencies. What are your thoughts on the potential for such a phased or hybrid approach in business disruption strategies?
@NanheeByrnesPhD
@NanheeByrnesPhD 9 күн бұрын
@@scrollblau2262 Thank you for the thoughtful comments. I believe we are on the same page, as I also think that starting with a niche market but having the ambition to revolutionize the business world is crucial. Without such ambition, a business would remain a mom-and-pop store. The revolutionary force of Amazon is a perfect example of this. Jeff Bezos embodies the philosophy of "think big, but start small." When Bezos quit his Wall Street job to start an internet company nearly three decades ago, envisioning a future where people could buy refrigerators online, many thought he had gone mad. At that time, hardly anyone believed they would buy anything online when they could “easily” do the same at brick-and-mortar stores. Despite his dream of revolutionizing the business world, Bezos began Amazon by selling used college books from his proverbial garage, packaging the books himself. I recall him mentioning in an interview that his first business purchase was knee pads because he needed to wrap the books on the floor. Bezos dreamt big but didn't start by attacking the entire market. Instead, he began small, proving his concept step by step.
@DanielSolis33
@DanielSolis33 5 күн бұрын
I think he explained what you are talking about when he described the way Uber met the needs of people that could not be served by existing taxi companies. Once they had a solid taxi service they then branched out and disrupted other industries.
@NanheeByrnesPhD
@NanheeByrnesPhD 5 күн бұрын
@@DanielSolis33 I guess I am turned off by the speaker's apparent assumption that business is a science that can be replicated, when in truth even the best chemistry experiments face replication problems (with many experiments not being replicable, as highlighted by the replication crisis in science). Most startups are constantly pivoting, demonstrating that business success is not algorithmic or easily replicable. As seen in the case of Netflix vs. Blockbuster, which I learned about from the podcast "Business Wars" (not on Netflix), Blockbuster tried to steal Netflix's process and approach but could not copy the soul of Netflix - its software and innovative culture.
@ChamaraPhilips
@ChamaraPhilips Күн бұрын
This one really helps a lot for me. Knowing how to do things and knowing why it works are two different things. Thanks a lot for keeping it so compact yet comprehensive.
@airmeka
@airmeka 5 күн бұрын
Take away: Decouple the value chain activities and identify things that make customers unhappy: * Expensive activities - make cheaper * ⁠Time consuming activities - make faster * ⁠Too much effort ( Time to value creation is long ) - make easier
@FragranceCraft
@FragranceCraft 2 күн бұрын
Cheaper Faster Easier ... Make it more FUN 🎉😂❤
@mickmoon6887
@mickmoon6887 Күн бұрын
Take solve problems of other people
@Thesophisticatedinvestor
@Thesophisticatedinvestor Күн бұрын
Thank you for this master class! I love and appreciate the science of business. Well done!
@AmiVider
@AmiVider 12 сағат бұрын
Excellent simplistic (easy to understand) explanation of what most digital products have done (and are trying to do)
@darknezx9542
@darknezx9542 12 күн бұрын
The Uber story was partly because they made a way any car driver could ferry passengers in a efficient/safe way, and they subsidized the heck out of the fares to gain market share at huge loss. The subsidized fare was critical and leaving that part out glamorizes Uber when it was never profitable for a long time in the past.
@ravanpee1325
@ravanpee1325 4 күн бұрын
Also Uber is de facto just a taxi without taxi regulation
@sriramananthakrishnan138
@sriramananthakrishnan138 2 күн бұрын
@@ravanpee1325 this is such a crucial point, it skirted regulations to achieve scale, this is a hard thing to do unless you're pioneering something new which can fall in a legal grey area
@ravanpee1325
@ravanpee1325 2 күн бұрын
@@sriramananthakrishnan138 It's not scaling but rather which company has more Lobbying power to doge regulations like Boeing now or the Sacklers in the past with the Opiod crisis
@niranjanp65
@niranjanp65 4 күн бұрын
Imagine going to Harvard to learn this. Your dream college. Meanwhile Alex Hormozi is lightyears ahead these MBA folks.
@The_Quaalude
@The_Quaalude 4 күн бұрын
It's 2024, everything but brand new technology is on the Internet for Free 😂
@MiAKASSiSSAOFFiCiEL
@MiAKASSiSSAOFFiCiEL 8 күн бұрын
Amazing value in this video. Thanks for sharing!
@rlywhocares
@rlywhocares Күн бұрын
youtube algorithm, gimme more of this. thank you
@chrisc9725
@chrisc9725 8 күн бұрын
Great information, thank you 🙏🏼
@tanglish5858
@tanglish5858 7 күн бұрын
Lovely and informative video.Great thanks
@Hank-ry9bz
@Hank-ry9bz 8 күн бұрын
4:11 3 types of Value related stuff: Value ... Creating/Capturing/Eroding
@quynhxuannguyen8735
@quynhxuannguyen8735 Күн бұрын
Thank you so much ❤
@theodore8373
@theodore8373 8 күн бұрын
Take away 1. From customer spective, Identify the worth solving problems in term of money, time, effort 2. Predict competitor response 3. Fall in love with the problems not the AI aka solution. Make sure the worth-solving problems get done
@FireMach-uo9st
@FireMach-uo9st 8 күн бұрын
This is common knowledge… its just very difficult to do
@lokeyfunny
@lokeyfunny 5 күн бұрын
This is an amazing video 👏👏👏
@AUMADOCUS
@AUMADOCUS 10 күн бұрын
Great job
@simonanebi
@simonanebi 4 күн бұрын
Thank you .
@laqissalem-iq2dy
@laqissalem-iq2dy 5 күн бұрын
Great TALK 😊
@manthantiwari3183
@manthantiwari3183 17 күн бұрын
What a brilliant masterclass, He touched on some quite brilliant important points, which are essential for any business to inculcate, He simply made us understand that how can solve the problem of one delicious cake, but many people want a piece. Instead of trying to divide the cake equally, what if you made smaller pastries? By offering smaller portions, you can satisfy more people. As you learn what people enjoy maybe they prefer chocolate or fruit flavors you can create even more pastries that meet their tastes. This is how a business can grows by starting small, understanding customer needs, and then expanding to meet those needs.
@sammylu4702
@sammylu4702 2 күн бұрын
This man is smart❤
@hitmusicworldwide
@hitmusicworldwide 3 күн бұрын
What he seems to have missed is the role of technology in disrupting what he calls value chains. Before the telephone, and mobile phone you would have to go out onto the street to hail a taxi. After the invention of the telephone, radio car services and mobile networks this wasn't necessary anymore. The key that's necessary here is technology. Of course that's when these methods of evaluating where the technology can be created to exploit a current chain weakness comes into play. Evaluating technology and it's implications is always key.
@ReflectionOcean
@ReflectionOcean 2 күн бұрын
By "YouSum Live" 00:00:30 Understanding digital disruption and startup success 00:00:57 Decoupling the customer value chain with Uber 00:01:58 Importance of customer value chain in disruption 00:02:52 Identifying weak links for decoupling opportunities 00:04:26 Types of decoupling activities in various industries 00:07:16 Investors' preference for value-creating decouplers 00:07:41 Impact of decoupling on attracting unsatisfied customers 00:08:01 Coupling: expanding activities post decoupling 00:08:50 Uncertainty in profitability despite providing value 00:09:42 Steps in the decoupling process for startups 00:13:28 Recognizing the weakest link for successful disruption 00:15:09 Opportunities for decoupling arise from customer dissatisfaction 00:16:25 Utilizing AI for enhancing customer value through decoupling 00:18:24 Advice on applying decoupling concepts for business success By "YouSum Live"
@Math_kru_earng
@Math_kru_earng 6 күн бұрын
Thanks!
@bertrandmiles4085
@bertrandmiles4085 3 күн бұрын
I’d like to talk to this man one on one.. he had said things I’ve never heard from anyone else
@rodrigodifederico
@rodrigodifederico 6 күн бұрын
I always thought that it was something obvious on a startup founder's mind. I am surprised for learning that this is not the case 😳
@RobStevens64
@RobStevens64 9 сағат бұрын
What’s interesting about most of the examples given here is the value eroding activities being avoided are REGULATORY. What these startups figured out is if you move fast enough, the regulatory environment often can’t keep up. Uber put a lot of unregulated drivers on the road. AirBnB put a lot of unregulated hoteliers on the market. Yes, some of them figured out how to automate or otherwise streamline regulatory hurdles, yet the others just ignored them and treated the eventual fines or other legal issues something they would deal with later (kicking the can).
@adamhenriksson6007
@adamhenriksson6007 7 күн бұрын
Tldr; NBA tells you that "less bad = more good". Breakthrough insight! Wow! I am also NBA now.
@VivaLasVegusNervana
@VivaLasVegusNervana 3 күн бұрын
Do you know LeBron?
@leonlary9542
@leonlary9542 3 күн бұрын
So he is value generating by making this video and then value coupling by shilling his book🤙
@gauravrayakwar1993
@gauravrayakwar1993 10 күн бұрын
marketers making simple things complex
@user-wu8cx9kr2j
@user-wu8cx9kr2j 8 күн бұрын
Not in this case, read the book, it is called research
@theRanjeett
@theRanjeett 10 күн бұрын
Life changing moment lots of love ❤
@genovo
@genovo 5 күн бұрын
"Just So" . Now memorize. Get MBA
@apigtooter5727
@apigtooter5727 6 күн бұрын
How many times did he say read my book?
@HMJahirulHaque
@HMJahirulHaque 20 сағат бұрын
great
@devickn
@devickn 3 күн бұрын
This is actually a very smart business framework to think through
@dadequalcustody8350
@dadequalcustody8350 5 сағат бұрын
Interesting concepts. Watch this video and don’t pay attention to the comments.
@angelotheman
@angelotheman Күн бұрын
Are you guys on masterclass? I would love to take a course on this. It's very useful
@gobajoseph5064
@gobajoseph5064 17 күн бұрын
Formidable comment peut-on rentrer en contact avec l'invité
@DavidHixson
@DavidHixson 6 сағат бұрын
There are some interesting thoughts, but it would be helpful if you new what Steam did and what it's business model was.
@Myss2811
@Myss2811 16 күн бұрын
EO c’mon this is business 101
@delicatetease
@delicatetease 12 күн бұрын
not everyone knows this
@mauricesteiner8168
@mauricesteiner8168 11 күн бұрын
literally
@VTalkTogether
@VTalkTogether 8 күн бұрын
@23bamed
@23bamed 2 күн бұрын
This is business 101 anywhere 😅
@ironwolf1773
@ironwolf1773 Күн бұрын
One more guy explaining things retroactively.
@spotium
@spotium 3 күн бұрын
Even shorter: Find a problem provide solution. Money or time.
@jay-koh-sahn
@jay-koh-sahn 4 күн бұрын
Just solve problems!
@forplay2706
@forplay2706 8 күн бұрын
😢is this the basic stuff taught at Harvard MBA! He’s over complicating a basic thing
@dakalodk
@dakalodk 7 күн бұрын
Yep
@Hoonnam81
@Hoonnam81 4 күн бұрын
I don't really learn from any college professor especially who never had his own business. I am sorry for that sigh
@user-fi7wi2bl3u
@user-fi7wi2bl3u 4 күн бұрын
That shows you don’t know the difference between ‚street knowledge‘ and ‚book knowledge‘
@Anurag-Baveja
@Anurag-Baveja 8 сағат бұрын
What do you mean "stole" customers.
@Billionaireben
@Billionaireben 7 сағат бұрын
This looks like the speaker at the opening could be AI?
@EarthDeFIRE
@EarthDeFIRE 5 күн бұрын
At 2:30 the vdo editor is in #Thailand and probably in #Bangkok 😂
@AlexGerasimenko
@AlexGerasimenko 7 сағат бұрын
That’s why you shouldn’t go to business school
@Acbd6443
@Acbd6443 6 күн бұрын
Pay 100,000$ for such universities lol Value of HARVARD education = fárt
@JeroenErne
@JeroenErne 4 күн бұрын
The value are the connections
@phasematerialsresearch9319
@phasematerialsresearch9319 15 күн бұрын
He looks like Bashar al-Assad 😂
@dakalodk
@dakalodk 7 күн бұрын
Yep. Portuguese looks like Arabic
@malickbah3452
@malickbah3452 7 күн бұрын
Although I find the learning experience to be intriguing, I must express my disapproval of the disrespectful and ungrateful behavior displayed by some individuals who were watching in a very negative manner.
@PersonManManManMan
@PersonManManManMan 17 күн бұрын
[256]]]
@Riddlemethiseveryone
@Riddlemethiseveryone 4 күн бұрын
Lol getting advice from someone who is just a teacher. What has he done?
@Thesophisticatedinvestor
@Thesophisticatedinvestor Күн бұрын
This comment says a lot about your literacy. You’ll never get ahead with that mindset.
@jers132
@jers132 10 сағат бұрын
This is education? He created a "new language" to create his job! See a need, build the need, sell more to your existing customer base. My Gd what BS.
@tyrellcobb4665
@tyrellcobb4665 17 күн бұрын
bull crap
@joristube
@joristube 15 күн бұрын
Sorry, but that was not the history and motivation of Uber. You're rewriting history in order to make your story work. Stick to the facts please.
@DerekBodily
@DerekBodily 11 күн бұрын
That definitely wasn’t the initial idea and motivation behind Uber, but it is the problem they eventually solved, so he’s not entirely wrong.
@michaelmeon
@michaelmeon 9 күн бұрын
This your comment nearly made me stop watching this wonderful video. The Uber example is just one example, and he's not here to talk about history of Uber. Hes just talking about the value Uber offers and the problem they solved. Please stop spreading bad energy.
@yosoys
@yosoys 8 күн бұрын
👏👏👏
@krisg900
@krisg900 7 күн бұрын
Lol sounds like the Quran.
@mehmedtiro412
@mehmedtiro412 7 күн бұрын
Oh, you were behind the scenes at Uber? No? Cool.
@MCLottotv
@MCLottotv Күн бұрын
Sounds like gambling to me
@LeMemePage
@LeMemePage 6 күн бұрын
Eh… whole lotta fluff lol
@airbound1779
@airbound1779 2 күн бұрын
Dude isn’t saying anything
@CL-ws6ki
@CL-ws6ki 4 күн бұрын
So…. Just hormozi’s value equation?
@controversial-me
@controversial-me 9 сағат бұрын
I doubt this generation even knows what “calling a dispatcher” for a cab even means🧐 #WHATisAdispatcher 😂😂😂
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