Did you know that 50% of the time the tone over email, Slack, and text is misunderstood? This is because in the digital world, the cues we would usually send with our bodies are missing- facial expressions, gestures, vocal tone-and that can cause a lot of misunderstandings. And this is why Erica Dhawan, the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance read.macmillan... audiobook/ believes that "reading carefully is the new listening and writing clearly is the new empathy."
In today's episode, Erica will help you become aware of the signals you might be sending with your digital body without knowing it, and teach you how to reduce anxiety and frustration- both for yourself and others. She will also share ideas on what to do in order to avoid groupthink cultures in digital spaces and create psychological safety so that everyone can feel free to express themselves.
Books recommended by Erica:
- Rituals Roadmap: The Human Way to Transform Everyday Routines Into Workplace Magic, by Erica Keswin
- Remote Work Revolution: Succeeding from Anywhere, by Tsedal Neeley
- Professional Troublemaker: The Fear-Fighter Manual, by Luvvia Ajayi Jones
Book recommended by Caitlin:
- The Speed of Trust: The One Thing that Changes Everything, by Stephen M.R. Covey
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