Ever wondered why offering greater choice can boost customer engagement with you? Its counter-intuitive!
Personalized experiences play a vital role in growing customer lifetime value, with 80% of consumers favouring companies that offer tailored interactions.
Are your customers genuinely satisfied with how and where they can redeem their rewards? By ‘liberating’ rewards, you are actually able to grow engagement with your customers - and that takes a leap of faith for sure!
Take a look at this video and witness why honouring choice is the way to go! How are you providing greater choice to your valued customers?
#retention #acquisition #customerlifetimevalue #points4purpose #loyalty