When the mech suggests a "software update" is the moment you realize that they have no idea but are hoping that a refresh will fix it.

You have been unbelievably patient. I would ask for my money back. Totally unacceptable.

I literally was at the dealership going to buy one and went home instead and watched several videos on this. The fact that they can look you in the eye with a straight face and sell you a $30k bike with known issues is unbelievable

The best thing in the Harley shop window is the reflection of my Ducati!!😊😊😊😊😊

HD loves their Enthusiastic Product Testers They use to be called Customers.

You've convinced me. My next Road Glide will be an Indian Challenger.

Ah man, you're just making me glad I have an old twin cam that starts and runs every time I hit the button. No fancy electronics, just reliability.

I was a state highway patrol officer for 25 years. I remember pulling over hundreds of times for broken down Harleys, plus our own fleet of Harleys was in the shop for what seemed like 10 times more than the Kawasaki. To this day, when I see a broken bike on the side of the road, it's a Harley. I'm just saying!

The 2nd time it didnt start, I'd call it a Lemon instantly...

Honestly, I do not think that I would be as graceful dealing with this as you have.

After living through various first year new technology model, drivetrain of Harleys, Trucks & car issues, I ‘ve learned to wait till year 2 or 3 the of production of the new things before buying it. I never buy the first year of any new vehicle 4 wheel or 2 wheel vehicles. Let someone else live through the glitches and I now confidently buy new a few years down the road . My vehicle purchase are so good since going to this way of upgrading my rides. Too many new supply sources dictated by cost cutting always has a learning curve. When it works dont screw with it for at least for 5 years Harley!

I was going to get a new Road Glide. I'm waiting now . Thanks for the honest update. You were extremely patient. I would have lemon lawed it.

I’m always amazed at how patient HD owners are with the brand. I’m also thankful there is always a pile of these videos every time I think I should buy one. I know for me, after any of the times I spent over $20k on a motorcycle and had a break down or so much as a glitch I’d be moving on. I did unload a 2007 road glide custom, a 21 Road King and a 17 triumph explorer along with a R18 TC, all within 3 months of purchase due to issues. The Triumph the only one to leave me sit on the way to work. Stupid thing wouldn’t let you start it below 40 degrees, the computer would disable the start function based on battery voltage at a calculated rate. Great bike otherwise. But a bike that makes me late for work is worthless to me.

Thanks for sharing-sorry to hear the issues you are experiencing. Good luck.

I'm glad I went with a 2023 model. These new ones with all the electronics and software update requirements sound like it's going to be a nightmare for some. I would've lost my shit. I hope things work out for you.

I have a 22 Pan America and some of the same issues with the lights were fixed with software updates. If the bike detected a drop in voltage it would shut off non essintal systems. After they fixed that, I have been sold. Sounds like they are having the same kind of teething issues. I totally get why your frustrated and at the same time glad they are taking care of it. Thanks for keeping us posted, and enjoy that beautiful bike.

I'm surprised that Harley didn't pick it up. There is another channel ICEAGE TV, he had the same issue, and it was because of Transport Mode. FYI - thank you for sharing your content. Very helpful and supportive. Much success to you and your channel

I really hope that was the last of your issues! I want to buy that exact bike and color next year, but if these problems continue, i will just keep what i have. Thanks for updating us all!

Kinda reminds me of the movie Gremlins from 1984. Speaking of Gremlins, the biggest Gremlin that gets overlooked are the main electrical system grounds, mainly the battery negative cable bolted to the frame and any other electrical system grounds mounted to the frame. New bike, new wiring harness like you said. Possible loose ground bolts. Possible ground wire eyelet trying to ground to the frame through paint instead of through a cleaned ground mounting point on the frame (that is not paint free).

Man, you are one patient individual! You pay $30,000 plus for a bike you expect it to run. This is exactly why I didn't buy the first year M8 2017. Sure enough it had problems. I waited until 2020 and so far so good. Best of luck with yours. Keep us updated.

Exactly why I ride a 76 shovel head. The more electrical shit you put on these bikes, the more problems you're gonna have.

Sorry I’m old dude I pressed the button before I finished, great territorial On problems, you’re having with your bike and giving content out there to help other people ride safe

Amazing amount of honesty regarding a brand that you're loyal to. My hat is off to you!

Thanks for the heads up Hegs. Hope everything clears up for you dude

The problems began in 2021 with the Sportster S. Your 2024 shows me that HD hasn't resolved the issues they knew about then and are putting flawed engineered systems on new models. My issues are as follows: 1. Timing Chain Tensioner failure. The engine was rebuilt at 4200 miles and spent months in the shop. 2. Software defects. Multiple "updates" 3. Battery drains if not left on a tender. The bike won’t start until the battery is charged. 4. Fuel Pump failure at 4K miles. I have found some workarounds. I keep my key fob stored away from my bike. I leave it in Sport mode all the time. I don't trust it. Warranty expires in a month, and I will sell it on the cheap if anyone is interested. HD should have bought it back, but the local dealership refused to repay the amount I overpaid for it... I appreciate you telling the truth about these bikes. There is some relief in knowing it's not just me having issues.

I bought a new pan America. Same crap, wheelie control failed too. Couldn't trust it so I sold it. But it went in limp mode every time I rode it, so I had to clear codes. Same electronics I have a 2020 RGS with 131 and trask turbo without all the electronics and all is good. So good luck to ya!

Thanks for sharing. A friend just bought the 2024 CVO and so far its working ok. You have convinced me to stay clear of the new models until they can sort out the mess. I will keep my present machine for a few more years. Sorry to hear about nightmare, you are far more patient than I would be.

Thanks for sharing I’ll wait till next year to see what other issues pop up!

Being a test dummy isn't for everyone.

you got the AMF Road Glide bro

Sorry to hear about all your troubles. I have a 23 Indian and they had to do the rockers. They had a bad batch the motorcycle was vibrating and it had less than $2,000 Mi on it. It seems to be running better now. But my gas cap won't open which is a huge huge problem with these vehicles after they sit an entire winter. I went on Indian and saw the reviews and there was like six or seven bad reviews whether it was a one or two or three and they were all the earlier versions from 2020 or 2021

Thanks for the update I decided to wait a little bit longer before getting one

Other day at dealer a 24 CVO came in. Transmission was bad and had a split case. 6000 miles. Owner was traveling thru and not happy. Thankfully haven’t had any issues with my SGST

Damn man, sorry you had all those issues. You handled it a lot better than I would have!

I commend your candor! I was a BMW R1150GSA rider for 14 years. I always appreciate HONEST assessments and experiences. It is frustrating to read about a US bike with so many issues.

Dang man, sorry you had those troubles. Ive owned two brand new Harley bikes and they have been reliable.

I'm sorry to hear of the issues you have had. I've got a 24 Strret Glide with only 46 miles on it. Hopefully, the weather improves soon so I can ride it.

Too much unreliable tech for a bike. What you think will happen when it gets some age on it and they don’t wanna work on them anymore? No thanks! I’ll save tons and keep riding old Harley’s that don’t have all these computers.

Thanks for talking about your experience. Sucks that you had such bad luck with your new bike.

Just bought a brand new Indian FTR 1200, 1 month in and not a single problem yet and I absolutely love it!

Damn man, I really hate that you've expeerienced all of these issues. I have not (yet) experienced anything like that in the first 500 miles, but the bike's been sitting for a month waiting on the snow to clear now. I really hope they can make it right for you, and I appreciate you sharing your experiences in case I run into the same issues.

Great video, but it’s sad that you had to make it. I’m an old man now, not able to ride anymore because of health reasons. In my younger years I never rode anything but Harleys. Yes, the early models had their issues, always leaked oil when you put the kickstand down. Regardless, they were engineered simple enough that I could wrench them myself, so even if I had an issue on the open road I could usually get it back running long enough to take it to a dealer if the repair needed was beyond my capability. In 2003 I bought a brand new 100 year anniversary Fat Boy. Great ride and I loved it, put a 1,000 miles on it when the engine started sputtering. Long story short, the dealership finally replaced the engine. I’ll always remember coming out of the dealership one day when another guy asked me, “What piece of shit did you buy?” After listening to your experience I am left to believe Harley Davidson is still selling shitty bikes.

Was going to buy one this week. Maybe next year. You’re very professional.

The issue I've been having from brand new is the fact no music from the speakers. I started taking off the main fuse, unpairing my phone and Cardo but nothing happened until I unplugged the amplifier. Then sound would come out of the speakers. It would work for a few days and then do the same thing. I took it to my local dealer which are awesome people by the way. They said they would do the update and it gave them issues with that. After a week they were able to update the system. When I picked it up I checked the sound and no sound from the speakers still so I turned around and took it to service which they checked again and they found out two fuses were missed placed. The 30amp was where the 15amp goes and vice versa. The switched them and it worked. I've been with the bike for a couple of weeks and sounds has been playing from the speakers until today coming home. I can make it to where I can switch the music to play through my Cardo but not the bike speakers. It's frustrating to have this issue but other than that the bike has not given me any other problems. My bike has only 350 miles I know but they have been city miles where I have turned on and off the bike multiple times without any issues except for the speakers on the bike. This is my first Harley and I'm a novice rider. I do LOVE riding her though. I'll probably take her back to the dealer to see what they say.

My '23 Kawi starts first time every time, cost leas than 8k brand new, and came with 123hp stock. Just sayin'

Being a former mechanic this sounds to me like a ground issue you have a bad ground somewhere sometimes it's making a good ground sometimes it's not have the dealer check every ground on the motorcycle have them clean the paint off the frame or wherever it's grounded to so it makes good contact and that the wires are in good shape it definitely think it's a ground problem

Dude so sorry to hear about this. I just bought the same bike and I'm hoping I don't have the same issues. Thanks for the info bro. Blessings

Buddy bought a Pan America when they first came out. He had nothing but problems with it starting and such. It ended up being a couple pins in one of the plugs pushed out and weren’t making contact and there were a couple pins in the wrong spots. He has sense got the starting/running problem fixed but has had other issues. Hope that you get things lined out.

New design or not one would hope the Motor Company would have better quality control. Enjoyed your video. You seem a lot calmer about it than I would have been. 😊

Ok so, full disclosure. I bought a 2022 PAS from Stampede HD in Burleson TX last April. My 1st HD. I had 6mo and 6K miles of problem free riding. Then for whatever reason all sorts of the issues you have described. Not as soon as with your RG but nonetheless... I feel like the problem is is that we as owners give the motor company too much slack when it comes to releasing these bikes without properly getting them road tested and the information out to the dealers to repair these bikes when a problem, child does slip through the cracks of the final test and fit procedure at the build shop. It's like we all say "well that's what happens" and "that's just all part of the ownership experience" . But really it should be unacceptable. Honestly, we should not accept anything less than just about perfect with a modern motorcycle built in 2022 or 2024 or whenever. When I called for an explanation I was a bit frustrated and I asked my dealer why he thought there were all these problems with my bike and he told me "these bikes have a lot of tech in them" and I told him that I don't think that's a good excuse for these bikes not running the way they should. A lot of things that are on the road have a lot of " tech in them ". My grocery getter Toyota Corolla has an awful lot of tech in it and it starts and runs fine. Every single time I hit the start button. Hell my refrigerator has a lot of tech in it and it runs fine as well so I don't accept that as a problem with again a modern motorcycle. We as owners need to quit accepting and being so forgiving of the motor company for delivering a vehicle that has flaws that soon out of the gate regardless of the fact that the warranty is unlimited miles or what have you. I am glad that the bike seems to be running good. I've had my eye on that model as well so I'm paying very close attention to all these tests and review bikes of the 2024 road glides. I love the appearance of that bike and I would love to actually buy one, but it's tough when I see owners having the same problems that I'm experiencing on my Pan America.

I’ve a 2023 street glide cvo same problem they changed the wire harness took 3 months it’s working fine thanks for sharing your story

Had the same problem with my 2016 street glide. BCM went out 2 weeks into having the bike along with the battery. Changed both and works fine

You’re a patient man. I would give the bike back to Harley, they need to tear-it apart and learn from it, just like you mentioned. They gotta get you a new bike!

I have found in now owning a bike with lots of tech (Indian Pursuit) that electrical/battery issues are consistent. Keeping my bike on a tender (Indian even placed a SAE socket on the top fork mount to make it easy to get to) is a must after every ride and when not in use. For reasons that some say are key fob related (bike looking for it), to small checks the bike does (yes even when not in use) there is a draw. Also in regards to dealers and service, when I was looking at the 24' RG and the Indian as my next bike, the sales people had no idea on Skyline or Ride Command and how to use it, especially the mapping / navigation. They have "special" contacts for these systems, which basically do not solve anything, but they welcome "your input". Your patience is outstanding!

Thanks for documenting. Good video.

Great Video Thanks for being honest about the whole thing.

This is why I still have my old reliable Stratoliner.just change tires and oil.I’ve broke down on one too many Harley’s and the first one I owned was back in 84

You've provided a good amount of information that it would lead me to believe one of two things are happening. Either you have a faulty power relay somewhere or a bad common ground somewhere.

I purchased the 24SG and have 1800 miles on it. All of the software updates have been performed and the bike has been issue free. I keep the bike on a tender when parked. The only issue was that the sound cut off twice. I pulled the main fuse to fix. The 2nd time it happened was after the last SW update two weeks ago

Watched this just to be aware of potential issues because I have one as well. Mine has been great so far. You’ve handled this much better than I would’ve.

You're not the first person I've seen having these issues. Sorry they are happening to you - I wouldn't be too happy if I spent that kind of $$ and had those issues.

"Ambassador of the brand" and donating all your problems and frustration for the cost of a $300 1000 mile service. Wow!!! That IS dedication. I could not have done that. I would have gone to another brand but not Indian because I had some problems with my Challenger, that Indian would not even acknowledge was an issue. Indian service or lack of it, may be on equal to what you experienced with H.D. Consider a Goldwing. The best touring motorcycle ever!!!

I will be sticking with my 2011 Street Glide. Thanks for the video!

Brother I hope things get better for you. I have about 450 miles on my 24 RG and have no problems. Only had it 2 weeks. Did the software update when I got home the first night. Mine sits on a tender in the garage and I keep the key Fob away from the bike when I’m not riding.

Sounds like a nightmare!

2k miles on my ‘24 street glide no issues knock on wood. I always wait until the infotainment completes its warm up.

My 2015 rgs had the same issues. Power until hitting thestart buttonn then no power at all. Would not take a jump. Research brought me to the bcm. Isolated the starter trigger, wired up a starter button. Good to go. Didnt have the 500 for a new bcm. Thanks for the video

I have a Pan America we as a group have had similar issues. The system runs as 0.45Ah when sat in the garage this will deplete the battery within a day to point no start and issues with warning lights etc. Also on top of this all early PAN AM had to have all the wiring connection checked for joint looseness so I would suggest the techs go through a similar procedure and you have the bike on a battery maintainer like an Optimate 4 1amp or higher

I have a 2018 sportster 48. Simple Simple Simple! 😊

So glad I purchased a 2023 true tried and tested Prospect Gold RG. Sorry for your troubles Brother

Hopefully you bike gets fixed. My 2022 Nightster had similar issues and Harley Davidson bought it back and gave me a good deal on the bike of my choice. I am still paranoid when I ride it at night that I will get stuck somewhere.

Great video and info. I am currently looking to buy a 2024 RG. Curious on how your issues have been and resolution? Thank you!

They would be buying the bike back from me if it was mine.

You are a better man than I am. I would be screaming lemon law. Hope everything gets better.

Thanks for sharing with us, I did buy a 2024 road glide and I will be showing this to my dealership to get in front of this.

I have a 2012 RG CVO and it was great for the first 5000 miles. At 15k it spun a lifter and covered under warranty. At 25k I had it rebuilt by Zippers with a 113 kit and S&S crank/ flywheel along with a Baker 6 speed. Bike has 50k since then with zero problems.

You do have to take it to the dealer for the imfu updates. They are only available through our hd website but if you know a tech, they can log in and put it to a flash drive for you. I forgot to add that your bike won’t start because it is not detecting a crank signal. There is an issue with your ckp connector/ wiring to the ecm

Better buy an old twin cam for a backup bike

Recently purchased a 2024 RG I’ve had the shake thing and ABS light come on like you but went off. Main issue I had was everything on the dash shut off, came back on and lost all audio out of the speakers. Once again, turned off and back on it was fine. Bike only has 395 miles so far.

I just bought one a month ago knocked on wood no problem, thanks for review

Nice of HD to allow the customer to become part of the diagnosis process by taking video of the various issues. Customer Care Indeed.

I've owned TWO 2002 BMW R1150-RS bikes, and put over 167,000-km on them and have had exactly ZERO issues with either one. It's quite nimble on the twisties for a bike this big, quite fast, and very comfortable for day-long rides. Looks great and is super easy for me to maintain myself. Would never consider buying H-D for obvious reasons...

My son got a new sportster s back in 2021. Had electronic issues with it also. It would not start, throw codes, and actually shut off going down the highway. The flew techs in from Milwaukee and nvr fixed the problems. Had it almost a year, and it spent four months of that in the shop. Nvr made it to the 5k service. He finally just let it go back. I told him that he should have lawyered up!

I had a similar alarm issue with my 2008 Harley v-rod, they have had the same problem for decades.

Seems like every new vehicle that comes out has issues, I tend to wait a year or two for them to work the bugs out!

They need to offer all black wheels on the blacked out models.

Sorry about what you’re going through. I have a 24 RG but haven’t ridden it yet. It sounds like the issues are related and stemming from the same thing. Hopefully it’s the battery or battery connections. I had similar issues with my Forester when the battery was low and needed to be replaced. Good luck to us!

man, what a nightmare. sorry you had to deal with all of that. hopefully things smooth out and she’ll give you thousands of better miles

Too much electronics and computers, that's why I love my 2015 Victory Magnum. Even though I believe it still has a lot of electronics but it's reliable and fires up every time I crank it up.

I’ve owned a 2005 Shadow Sabre VTX1100 for 20 years. Never had a single real issue other than basic maintenance and replacing cables and brake lines at the 19 year mark. This video is convincing me to buy a Goldwing and call it good.

Sorry to hear about your troubles. I feel your pain. I bought a loaded 2021 Pan America. I have had nothing but problems with it since day two, just like you. Not starting and even turning over. The Stator quit at 6500 miles. The fob and bike wouldn’t recognize each other. The forums also list ECMs and Starter Clutches breaking. This is my 6th Harley, and last. The MoCo is clueless about technology and I think my bike was assembled by a DEI hire who never turned a wrench before. I had bolts backing out on their own. I hope they treat you right and you get what you paid for. Which is a high priced premium product that is not living up to the marketing bullshit. 😎

I've heard these bikes infotainment and security draw a lot of power that requires a 5ah tender. What tender are you using? I've always used an 800mah tender in the past 2020 SGS and 2022 RGS.

Being new, there can be a few incidences like this TO A POINT. Multiple repeat incidents at this price point is pretty much unacceptable. There is a serious problem that they haven’t figured out it would appear. I pray that you will have a positive outcome.

You got a lot of patience man....

What are you using for a camera? I just bought the 24 CVO Road Glide. So far so good. Thanks for sharing.

I had a VERY similar experience with my 2014 Dodge Ram 3500 diesel. Same thing... changed out electronics, whole radio and the whole time I was asking ... are the batteries ok? Did you check the voltage to all those electronics? In the end, it was a battery. I also dealt with customer care directly and I said, have them change the battery. The guy said he would. Next morning it wouldn't start, they changed the battery (one of them - the one that tested bad) and never another issue.... to this day.

My two wild guesses. Check for flaky ground. Does it have a flaky key fob detection or weak battery in key fob? How does your bike behave when the Key Fob is not near. HD dealer should have swapped the battery on day one.

As motorcycles, especially Harleys, get more advanced and complicated electronic-related issues are to be expected. It also seems to be the case with the latest model passenger cars and trucks these days. Compared to a 2024 Road or Street Glide my 2014 Road King is a simple bike...but that could be a good thing. 🙂

When my Indian challenger came in, it was the first batch of 2020’s and did a vey similar thing . After it was taken care of, it ran great for 3 years , then issues came up again. I was made a great deal on a 2023, which is leaps and bounds over the first year. I was going to test drive one of the new Harley’s,this past week, but I’m going to wait a few years, before I try one. But the new challenger is a great bike , but planning on checking out the new Harley, once the bugs are gone.

Sorry to hear that. I like the 2024 SG and was seriously thinking of buying one, i think its better to wait till 2025. In Germany i have the possibility to return the bike when there are mutiple returning problems and receive my money back. I hope for a good turn with your bike.