I see the problem. At the :23 mark of the video you can see that the frame legs are not pulled out at the bottom. They are straight up and down, perpendicular with the earth. They are meant to be at an angle (farther out at the bottom). Those plastic straps should have been pulled taught, not loose like they are in the video. I'm glad no one got physically hurt.

I just purchased a 14ft round prism pool set. I had my wife walk around the pool kicking out the corners while it was filling up. And also you have to pull the legs out because the pool expands as it gets full. Definitely needs to be watched while filling it up. I stayed outside the whole 6 hours it took to fill up.

She’s has green juice, inspirational quotes.:…..then starts dropping F bombs and goes into negative overload 😂😂😂😂😂😂

I have a 12 X24 intex pool and have had no trouble with it. Have had it for 3 years now. When setting it up the instructions say to make sure you use at least 16" X 6X2 treated wood under the legs and adjust the legs as the pool fills keeping the straps that attach to the bottom of the legs and the pool taut, this assures that the walls expand properly as it's filled and allows the legs to maintain the proper angle. You only need to do this for about the firs 1/4 of the filling process. It looks like those legs failed because the were trying to support the weight of the pool.

The instructions on these type of pools recommends just using a garden hose even if it ends up taking 2 days to fill up(that's how long it took to fill our 22' round coleman pool). The pressure that these water companies use is too high for these kind of pools. They need to be filled very slowly and you are supposed to be in the pool kneeding out the wrinkles in the liner as it fills and have someone on the outside constantly leveling the legs as it fills.

what looks like to me those bars will expand as the poll expands on the bottom. yours couldn't move because they were trapped by the patio so it bent the supports and then water went over the top. you need a good 2 or 3 ft of space around the pool to allow for flex or expansion with those types. a steel wall would be a better option against the patio.

I'm sorry about your loss, something is not setup right, we have the exact same pool, I leveled the ground, laid carpet padding for comfort, laid plastic tarp for keep the padding in place, setup the pool and made sure the uprights are straight with their harness from the bottom of the pool stretched out all the way out, setup the sand filter and pump, filled it up with 2 garden hoses, it took 6 hours to fill up, and we've been using it for 3 years, the only catch, no pool service man will service above ground pools, so, I had to do all the work.

Good thing I watched your vlog. Thank you for posting this I was about to do the same mistake and you warned me about it. I appteciate it and I know by now, you have your new pool setup. Cheers!

Thank you for sharing your difficult experience. It will help many others who are planning to set up their pools

The important part is you have improved your health so much you are off your pills, so congrats there. We live and learn in life and some of those lessons are expensive and humbling but you learn and move on with your head held high. I'm glad you posted and I like the informative posts below like the one from mcbride, I think the supporting legs need to be able to slide out and adjust. Good luck.

My first pool also collapsed, so sorry this happened to you. I was devastated and water was everywhere, dont give up, we have to live and learn in the pool world, I'm praying the second one holds.

I'm so sorry this happened to you! Thank you though for showing us, because I had planned on having ours quickly filled by a water truck as well. Won't be doing that!

I agree with John Griffin, I beleive the water was filling the pool too fast and the bottom of each leg couldn't be adjusted in time, I always have to adjust the bottom legs so that doesn't happen

I bet what happened is the water was just to wet.

These should be filled with a hose so you can walk around every so often and pull the supports out as it fills.

Hope you sorted everything out, it looks a mess, hope that company helped out! God bless.

We have this exact same pool, have filled and drained it 3 times with zero problems. You #1 filled it too fast and should have used a hose, takes about 1 day to completely fill. #2 the Leg looks like it was up against a concrete slab and couldn’t “kick out” or fully extend like it needed to causing the fast pressure to buckle the legs. It’s not the pools problem but yours.

It looks like the patio prevented proper setup resulting in the collapse. The support legs were not fully extended on the patio side of the pool.

Should be a law about returning anything back when there’s stupidity at play

So sorry about your pool Laney hope you have a better pool now.

Maybe the truck was unloading the water too fast. Garden hose next time

I've had this same exact pool for 5 years now. Excellent pool. Has the pool is filling up the braces need to be pulled out periodically to prevent this. It appears in the pic before the collapse that the side braces were standing straight up

I think the bars on the side it collapsed on were not pulled out all the way on the bottom. The picture right before it collapsed shows the material on the ground is buckled (loose), so those bars on that side look more vertical than it should. If that would have been pulled out, it probably would have been fine.

Pretty common in rectangular pools. Round pools have arches all the way around. This arch concept was used to build the Roman Colosseum. Aka supports much more weight&pressure. Sorry that really sucks.

You could still replace the bent bars and reinstall allowing proper leg expansion... I just am filling one of these right now 12x24 and this helped me with my install, although sorry about your loss. What ever happened? Fix it? They accept a return?

You should never fill above-ground pools with high-pressure truck hoses. We have a permanent above ground pool and the installers warned us to only use garden hoses. Warnings all over the paperwork. You want to fill a pool like this slowly and evenly.

Omgosh. I'm so so sorry. I was just about to do the same, but now, I'll wait a couple of days for my hose to fill my 16x32 pool. Oh no.

I cannot even begin to imagine how this must of felt. I’m so sorry this happened to you. I know it was 3 yrs ago but wow. Hope you have a nice safe pool right now to enjoy this summer. We live and we learn , right?

Did you go to each and every single support leg, to gently pull it out little by little as the pool filled with water, and continually do that as the water level got higher and higher (for every foot of water)? And at the start, did you get into the pool and try to pull/work out all the wrinkles in the base/sides/corner's of the liner when there was only a few inches of water in the pool?

It looks like they tried to install it on a soft surface right next to a cement patio. I can tell you what happened. The weight of the water made the pool expand and the metal bars could not move due to the edge of the patio. When the water pushed too much the poles failed. The instructions clearly state not to install on a soft surface.

That's a bad day! I hope that you are enjoying your new pool.

Not destroyed, just need a few new replacement poles.

Its a must to make sure you pull the legs out as you fill it and make sure the legs are not below the pool ground on the side. The sad part is a hose that heavy is too heavy for the sides

Thats exactly what I was scared would happen to our pool if we had a water truck company...so we filled it by our hose and I adjusted the legs as it filled.

Hey on a side note we jump into ours from the trampoline no issues lol.. We didnt fill it so fast and made sure to spread the legs fully..

My heart goes out too you. Pools are expensive and i'd be guttered as you are if this happened to us. I hope you got hold of the company who sold it too you.

Sorry about girl .... I just finish my pool 26’ .... i dig 2 feets under the ground and I have the sand in already I was half way level and a big storm just come right Away .. so I feel sad to no finish to day maybe we have to wait littlemore maybe one day ...😔

I understand not useing a garden hose, bc I have bad watet (well) but also I dont have a working spiket. So when I fill my pool we have to use a water company.

I believe one of the problems is that new oval "Ultra frame" pole design. I replaced my old Intex pool with a Coleman one. Right away I noticed how much lighter and thinner the oval poles were compared to the round Intex ones and some of the Coleman ones were already dented which showed me the potential for collapse. Thank goodness I saved my old pool frame. I decided to chuck the Coleman frame and use the much sturdier Intex frame with the Coleman pool. I just didn't trust those lightweight frame parts, they didn't seem sturdy enough and I expected them to bend just like the ones in your video. I have an 18'x48" round pool. I hope the liner is a better quality than the frame that came with it. Coleman pools are made by Bestway. But Intex also has pools with that oval ultra frame design. Many reviews say those rust very quickly. I would recommend finding one of the older designs with the heavy duty round poles.

it looks like a section of the rail wasn't securely snapped in , there's 3 or 4 pcs of straight pipe sections labeled A,BCD that snap together. It looks , by the length , to be a section of pipe. The pipe is doubled when it's snapped in place on ends making it a lot stranger than the rest

You should've went with a professional company and got an above ground 24 round pool professionally installed! In Ontario Canada a great place to buy a pool + install is artic blue / blue ocean pools !!

Ppl can be so rude wow. Human error was likely part of the problem. Hind sight is 20/20 vision, but some of these comments really have me floored. It’s so easy to be mean when it’s online, n so many ppl just couldn’t resist the temptation to be nasty.

Was base perfectly level?As hard as I tried, and thought it was within 1/4 in, mine ended about 1 inch off, within limits. Any more than that this is what you get. Legs also need to be sitting solid blocks on solid, not filled ground, or wood planks that won't sink into softer ground.

Poor setup

...operator error. The volume of the pool will expand as it fills - and the inability of the one side to expand, constrained by the patio, is a case of operator error. Sorry.

Looks like it was put together wrong. The butress supports are usually on the long sides not the short sides. That's where most pressure is in a rectangle/oval pool. Round pools distribute the pressure more evenly but the oblong ones don't. Hard to tell from the hotos but looks like it was assembled backwards with the supports. Super sucks.

This is a shame. I bought one of these pools and wasn’t sure whether to use my water hose or be cheaper to have it filled. When I called a company they told me if it is one of the intex pools or anything like it they cannot fill it because of liability and they had some collapse which is why they do not service those pools anymore. My pool is just 16’x 48” and only took one day to fill up

I will have some compassion for you that is a mess I'm glad you didn't destroy your home /basement if you have one! But that's really was a bad choice to use a a water truck 😞

This is installation error you cannot have the pool legs up against the concrete where they cannot expand and move while the pool is being filled. You also have to let the driver know of the delivery truck it needs to be filled slowly.

Well it doesn't show a video of set up or water fill so who knows but glad got a new one n filled up properly.

Circular above-ground pools will "always" be stronger. Simple physics - the pressure on all sides is even. In a rectangular pool the pressure in the middle of the longest sides will be very high with tons of water on it - unless setup exactly right you're going to get structural collapses. Got a 12ft pool, filled with a hose in 7 hours, and no issues.

Well you won't have to water the yard for a while that's a plus 😉 I think the problem was it wasn't filled fast enough perhaps a dump truck fill of water would have been better

0:25 well, there's your problem. Read the manual.

Hi Lainey, sorry for your trouble, did you have supporting slabs under the legs, it looks like they sunk into the ground with the weight. I have just ordered one, but I'm planning on laying a patio to put it on. bit scary seeing this.

The ground certainly had the normal 2-3% gradient. This was not compensated for at the pool. Accordingly, there was a concentration of forces and that caused the frames to collapse.

As soon as you said you had the water delivered I knew you done f***** up😬 you live you learn.

where did you find the replacement for the poles this just happened to my family we got the same pool.

What was the update?? I was thinking about ordering water and I saw this video and I just put my hose in and I let the water run to the next day by like 7 pm was filled. This is really sad especially Amazon. You should have went to a pool store that is what I did and they set it up and did all the connections and I purchased a Haward Filter.

It literally says in the instructions DO NOT SET IT UP ON GRAVEL or SAND .

These pools should be gradually filled, it was not the pools fault, it was yours for not knowing that. The instruction manual clearly tells you what to do. The legs will also move as you fill it, so filling too fast will not give them time to adjust.

If you read the instructions properly.... You would see that pads are supposed to installed under each leg for support and to stop them sinking. You can see by the end that's still standing that you didn't do this! You are also supposed to keep pulling the legs out as it fills. If you don't do this then Intex pool will collapse. Read your instruction manuals thoroughly people or this shit happens!

life is a bowl of cherries dont let it take u down where there s a will there's a way

@Laineyslife not only did you think a 20,000 psi pool water tanker was the fastest way to go for a dip, but you were also charged at the very least a $300 dollar minimum for that delivery. Pool water delivery is mainly for in-ground pools and strong sturdy 24ft and bigger above ground pools. The poles on these pools are not meant to handle that pressure. That's why they're $400. It cost you the same amount you paid for the pool as it did to have the high pressure water tanker come destroy it!

Tbh, I never trusted the idea of these square frame pools. I have a large round one and I love it, but the square shape just begs to exasperate any flaws in setup or construction. It creates uneven stresses that just seeks out weak spots.

Cautionary tale, thanks to the person that posted this video and all the good comments from someone who is looking to buy pool.

“I am so fucking pissed” 😂😂

Really sorry that happened to you. I just setup my 24x12 and going to start the filling process. I hope all goes well. 🙏🏻

the bright side was the neighbourhood gophers now have a 20 year supply of h2o to go for free!

omg so sorry, did it break once u got into the pool?!

I know this is older vid, but I can see a few issues that might have happened. Filling it as quickly as a truck can, and not pulling out those legs as its fills can cause this problem. The pool expands a lot while filling, and if those legs tuck under the pool and are not pulled back, those supports well bend. Seems like the side that bent was at the extreme up against you patio, and had no where to go. Just stuff to look out for future DIY pool builders.

Those supports must be fully extended away from the pool prior to filling it and they must be sitting on a solid foundation like concrete blocks on top of a bed of crushed rock.

Omg I'm so sorry! I'm sure it will get fixed in time.

This is hilarious, obviously the money loss isn't.....I find some of the people so uptight on the comical comments to be hypocritical, have you never seen AMERICA'S FUNNIEST HOME VIDEOS?! Keep in mind this was edited (intro), anything that goes online will be commented on... video didn't have to be uploaded 🤷‍♀️

People don’t realize how much water that really is. If it bursts it’s like a dam breaking! Amazon will probably tell u that u installed it improperly & it’s not their problem. Because they’re always so helpful over at Amazon.

This happened because you did not adjust the tubular structure while filling the pool. Filling the pool with a tank truck was not a good idea because the water flow was too important and you didn’t have the time to adjust the tubular structure of the pool. The hose from the truck probably put too much pressure on one side of the pool that’s why the pool collapsed. All above ground pool owners fill their pool with a garden hose so they have time to see if the tubular structure does not deform during filling and they can adjust the liner to remove any folds at the bottom of the pool. You need to adjust the tubular structure several times during the refill because the pressure changes with the quantity of water in the pool , there are so many videos on internet that you can’t ignore the right procedure. Good luck with Amazon.

I have never seen a pool like this collapse. I’m gonna have to say user error on this one I’m afraid

oh dear !!! so sorry that happend to you can please informe us with the brand name pleas ? i want to buy one but not sure what brand is the best one

Oboy... This is my fear... I'm wondering if I should get the frame wall or inflatable

Hello ma'am , I was watching a video where your pool collapsed. It was a very bad day. May I ask what the outcome was ?

Who made this pool

I am sorry this happened to you, but the instructions specifically say to use a garden hose and not full with a fire hose the bowing however while filling is normal it corrects when the pool is full

Wow !!! No kidding.... I’m going on my 4 year with my 16x10 oval never had a problem we also leave it out year round like a normal pool

Oh I'd be pissed! I have all garden in my yard around the pool. Idk what I'd do. I have above ground gardens and in ground so this would decimate my yard. I know this is yrs later but I'm so sorry .

Your yard looks like it needed a good clean anyway sawdust everwhere

Does this pool not have a support belt that goes around all the legs?

Using a water company is the worse thing to do they always rush it and fill to fast not allowing you to adjust the legs

What was the make and model of this pool? I’d hate to support a lousy product. Thanks for sharing

Her yard it looked like it needs leveling are something also she needed some concrete stone paver. And I agree she needed to adjust the legs on that Pool.

You do not fill these pools fast! You fill them slow while paying attention to the legs and the liner. When the pool first starts filling up you will adjust the liner a bit to get the wrinkles outs then You will have to adjust the legs to make sure they are straight as the pool starts to fill up if you don’t do this and just one leg is not straight it will not be holding the load of the pool causing the other legs to take on the load which also makes the liner take on more load and this is what happens. Also when filling slowly everything has a chance to settle. Amazon and the pool manufacturer are not liable for this it is completely your fault. I’m not trying to be a jerk just stating the facts. Read the directions next time. Also to the people that complain about these pools leaking, tearing and giving bad reviews 99.9% of the time it’s your fault! The pool needs to be 100% level, you need to put a tarp under the pool so nothing sharp or pointy can puncture a hole. Every time I call someone out they can’t send a picture of the pool and they obviously took pics because they were pissed off they don’t send a picture because they know they were at fault. There was a lady at Walmart swearing at the customer service lady and the lady looks at me saying can you believe Walmart? I spent 400 on a pool a month ago and they won’t return it they want me to contact the company. I said that sucks, did you install it properly, nice and level, put a tarp under it? She said my man set it up right. I said which pool was it because I want one. She showed me a pic of it before the liner tore, you could see the water was a good 5 in lower on one side, could see they just put it on the grass no tarp no sand. I said there’s ur problem see how the one side the water is almost at the top and the other side is atleast 5in lower? The ground wasn’t level then u put it right on the grass no sand no tarp. I can’t believe it lasted a whole month being that far out of being level and don’t bother getting another one unless you level the ground the liner will tear on every pool because when it’s not level the liner is getting stretched basically that’s why it tore you shouldn’t be giving these Walmart employees a hard time. She said how am I gonna know the pool needs to be level? Read the directions.

If you pause this video around 26 seconds in you can clearly see the issues with the set up of this pool. Looking at each corner of this pool tells the story of how this pool was not set up properly. How the pool legs needed to come out alot more than what was done. This is nothing to do with the makers of this pool but how it was set up

That pressure of the water they used was to fast to straighten itself up your suppose to use a normal hose and it takes two days or so to fill up also the flood looked horrible sorry for you.😆😅

I feel for this person, so disappointing when something goes catastrophically wrong. I hope you were able to replace the frame and refill it. I've had intex pools for years, several different types/sizes/shapes. My favorite is round easy set, because it adjusts better to changes in environment, but Florida sun rots the inflated ring at the top after a couple years so now I'm on my third round ultra frame (The first 16' uf was too small, second one 18'x48" I had a drainage problem with the yard and the feet rusted, third one 22'x52" I found on sale for less than the cost of 18 replacement legs). All of them, you have to allow for movement, they're basically a big bag of water and will shift. They also stretch as they fill, so the legs splay outward a bit, and they don't end up the same place as where you started by at least a couple inches on all sides. If you trap the legs they will bend - they're designed for vertical pressure, not so much horizontal. It's also important to fill SLOWLY so the legs can actually shift rather than binding and thus bending.

OMG sorry to see .what kind of pool did you have

Crap happends ..but if doing this kind of thing ..maybe talk to someone in your area if you havent done this type of thing..saves a headache. ...best of luck..but never give up..thats just life live and learn...god bless

This is what happens when you don’t have the patience to fill it up slowly like any other normal person to adjust the poles as it fills

I'm so sorry that this happened to you. Hopefully, you will be able to get it fixed and up and running.

I’m so sorry this happened to you.

What pool size is this

Looks like he may have been leaning on the bar when he was trying to fix the connection.

ugh, bummer, what kind of pool was it, we have similar frames for ours, bestway brand, were filling it now, fingers crossed