Thank you for the kind comment! Appreciate ya!

And advertising products I never thought existed

Thanks! Appreciate you!

We're glad to hear that you were able to correct the behavior! Sometimes it is as simple as unplugging something and plugging it back in. Hopefully it stays fixed, but if it happens again, please feel free to reach out to our support team from one of the links in the description and they'd be more than happy to help out.

Hi Janice, This sounds like something almost all of our docks should be able to do. If that is all your needs and you do not anticipate those needs growing, our SOHO dock could be a good fit for you. There's one USB-A and one USB-C cable, so you may need to get an adapter, depending on your USB devices. The next up from there would be the USB-C Pro Dock, which offers significantly more ports, including 3 USB-A and one USB-C port. Both of these are USB-C docks, and the Pro Dock can also leverage Thunderbolt 3 software if ti is available.

Thank you for the suggestion! We actually sell a 10Gig network adapter, can't believe we forgot to mention that option entirely. If we decide to make a follow-up video or something relevant, we'll definitely include 10 Gigabit networking. Thank you for your suggestion! We hope that the TS3 Plus exceeds your needs! If you run into any anomalous behavior, please reach out to our support team and they would be more than happy to help.

@@CalDigitHQ oh damn of I'd have known then I'd have gotten yours as I just ordered the TS3+ along with a pair of Sabrent 10G NICs oh well but yeah 10G on TB3 needs to be more widely known as it's a pretty compelling reason to go thunderbolt if you ask me, an expandable bus with everything from display to 10G networking? It's crazy it hasn't taken off as much as it could

It's all good. Ours is currently out of stock for the time being, so you're not missing anything! We're looking forward to the day 10G takes over as the prominent networking standard, but for now we have to concede that it is still prohibitively expensive and necessary for the vast majority of consumers out there.

Thanks for the question. Over Thunderbolt 3, all of our docks should be able to do 2560x1440p at 144hz with a single extended monitor.

I can't reveal too much yet about what it is, but we're looking to launch our next product very early next year. ;)

That sounds oddly specific. This video was released before any M1 device existed and before Thunderbolt 4 was released, so there's not much I can do there. The only Dual SD Card reader we have is on the SOHO Dock, and the only option we have for dedicated mic and headphone jack is the TS3 Plus (which does work on the M1 iPad Pro - it does not work on previous iPad Pros). Our USB-C Pro or HDMI Docks might be a good middle of the ground. You can get a headphone/microphone splitter to get dedicated audio ports back, and it mostly meets your needs other than that.

Honestly, I have no idea and googling that did not yield many useful results. Our support team may have some better insight for you. Here's some ways to get in touch: Email: Support@CalDigit.com Livechat: caldigit.com/support/

So your computer will pull from the highest wattage source if multiple power sources are plugged in. This means you have a couple options: 1) connect both devices to your MBP 16" individually. Both will work, power will be drawn from your eGPU. We highly recommend using a Thunderbolt 3 port on each side of your computer for this. Both ports on a side of the MBP 16" share the same BUS, meaning they share the same bandwidth. An eGPU or our TS3 Plus alone can almost entirely saturate Thunderbolt 3's bandwidth, so for best performance overall you should put them on opposite sides of the computer from each other. 2) if your eGPU has multiple Thunderbolt 3 connections, you can setup like this: MBP16" - eGPU - TS3 Plus. TS3 Plus will still operate, and as a bonus, any monitors connected to it will be operated off of the eGPU. Because both of these devices are on the same connection, you may run into bandwidth problems depending on what you use the eGPU for and what you use the TS3 Plus for. I will say that because this is the more convenient setup it is well worth testing first and seeing if it works for you. You might not ever completely saturate the Thunderbolt connection, in which case there is absolutely no downside here.

@@CalDigitHQ awesome, thanks for the detailed reply! Since my eGPU only has one TB3 port that connects direct to the MBP, I’ll go with option #1. I was a bit afraid that the setup might damage the MBP if 2 power sources are connected to it simultaneously, but I guess the MBP is smart enough to just draw from one source and the TS3 Plus would just function as a normal dock. Thanks again and I might just grab the TS3 Plus now!

@@CalDigitHQ one more question, I think I heard from a reviewer that with the TS3 Plus, you can’t plug in your earphones with mic to have the mic to work for online calls since the 3.5mm connections are separated on the TS3 Plus? Most hubs are a combo when it comes to the included 3.5mm jack. I have to take conference calls so it would be good to know if I can use the 3.5mm jack on the TS3 directly instead of connecting my earphones into my laptop’s 3.5mm jack, thanks. EDIT: I just went with Caldigit’s usb-c pro

@@eby61mss Yes, the TS3 Plus offers an audio in and an audio out 3.5mm jack. As you found, the Pro Dock has our combo audio jack. There is a quick way to use a combo headset with our separate ports: a 3.5mm audio splitter. Hope you enjoy the Pro Dock, though! If the amount of ports works well for you, it's a great option!

What do you mean? Thunderbolt cables do not have a proper direction to plug them in - they work upside down, backwards, etc.

@@CalDigitHQ Yes this is what I thought but someone posted a comment saying their T3 devices will only work at the full bandwidth if the cable was oriented the same way at both ends. It didn't sound right to me, hence my question.

@@adiands850 Rarely a cable or port has a defect that leads to a situation where the setup has to sit a certain way for it to work properly. If this happens due to something on our end, it's almost definitely eligible for warranty services.

Our EU team may be able to ship to you. You can inquire with them at this email: EUsales@CalDigit.com

Yeah, we've been informed a couple dozen times now. It's been pulled out of our prop collection :)

I did a search for your laptop, and this result came up: www.lenovo.com/us/en/p/laptops/ideapad/ideapad-gaming-laptops/ideapad-gaming-3-15-gen-5-amd/wmd00000494 If this matches with that you have, the USB-C port is Gen 1, which reaches speeds of up to 5Gbps which is too slow to support monitors. In order to get a second monitor on your computer, you will need to use the HDMI port on the computer itself.

I don't think that will work. The TS3 Plus can support up to a single monitor at 5k resolution, and there's not much monitor bandwidth left over, if any, afterwards for a second monitor.

@@CalDigitHQ Thank you. How much bandwidth can the Dock provide? Is there a difference between the TS3 Plus and TS4? The 5K Monitor needs about 26 Gbit/s. The WQHD Monitor about 5 Gbit/s. Although these are only approximated values (horizontal pixel count*vertical pixel count*number of color chanels*color depth*refresh rate)

@@macandipodking Honestly, I couldn't give you a definitive number. All I have is our marketing material for reference, which states that a single 5k60hz monitor is supported or up to dual 4k60hz monitors.

What you are asking for cannot technically exist yet. The current limit of Thunderbolt 3 ports on a dock is 2 to my knowledge, this includes the input. Thunderbolt 4 is boasting to be able to support up to 4 Thunderbolt 4 ports at once, so keep an eye out for when that technology hits the market.

There is absolutely no way to interface your laptop with that eGPU. In order to use an eGPU with a Thunderbolt port, you must use a Thunderbolt enabled computer. From there you can directly connect to the eGPU or through a Thunderbolt device with a downstream port, like our TS3 Plus.

@@CalDigitHQ thanks for your answer

Thanks for your comment. We appreciate your feedback! We transitioned to working from home earlier this year and are isolating, so this video was all done by one person, both in front and behind the camera. There's definitely less space in my home versus our office, which was also a contributing factor to the production quality. Nonetheless, we learned a lot from producing this video and decided the information was worth posting. The next video will be better for it! Thanks again, and have a great day, Dalton from CalDigit

@@CalDigitHQ Incredible response! Makes TOTAL sense. I definitely could have considered the timing for when you released this video, my mistake! Thanks for working hard during the pandemic, a one-man video production crew is TOUGH. I change my review to 9 out of 10, would watch again 😄

Hey man, truly appreciate your comment! Thank you so much for leaving it and for supporting our company! I hope we can make the next video a 10 out of 10 without a disclaimer. Cheers!

Well, I loved the video. Nothing wrong with it

Hey Santiago, I don't have control over our pricing, but we have a few different international stores that may help lower your cost. Check them out on our website.

Okay, rude. COVID hit us all a little different.

@@CalDigitHQ Relax , I'm just kidding.No humor anymore 🙄

@@JohnODonovan1 is not funny to say somebody is fat

@@juliustime7809 is that how you read into it. Interesting !

@@juliustime7809 nobody said anyonws fat. Where did you get that from, not from me. Maybe from yourself.

Thunderbolt 3 is very useful for the aforementioned docks from us and other manufacturers. As mentioned in the video, with Thunderbolt 3 it is entirely possible to have a laptop that fully converts into a desktop work station with one single Thunderbolt 3 cable. Sure, USB4 will be great when it's readily available and after there is some market saturation, but that is well over a year out. As with all new technology, availability and reliability are two big hurdles to overcome in its infancy, which no doubt USB4 will overcome with time, but meanwhile Thunderbolt 3 has had almost 5 years to mature and to saturate the market. Plus, at the end of the day, the speeds are just as fast as USB4 will be, and it is very likely that the majority of USB4 machines will also support Thunderbolt 3.

It depends. First, if our docks work with USB, it's only with USB-C. Our TS3 Plus is Thunderbolt only, and will not work on a computer that only has a USB-C connection. The Pro Dock and HDMI Dock are both "hybrid" docks, in that they work on both USB-C and Thunderbolt 3. Likewise, our Thunderbolt 4 docks are all Universally Compatible, meaning that they work on USB-C, USB 4, Thunderbolt 3, and Thunderbolt 4.