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Hi my name is Dave at G20 Gas a Services in Manchester. I've been installing the Glow Worm Flexicom combi boiler since 2008 and have installed over 500 of them! These are a fantastic boiler in general but like all boilers they have their faults namely the F9 fault. Most of the time this can be cured by simply topping up the pressure! If you need help on doing this watch my other video that shows you how to. I hope this video helps and saves you calling out an engineer. Regards Dave