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I got scammed on two separate pairs of Apple Airpod Pro 2s. I tried to get Apple to help me diagnose why the firmware wasn't updating, only to find out they were fake. I bought real ones and now the difference between the fakes and real is obvious. Hope this helps someone else trying to diagnose problems with their airpods or helps prevent them from getting scammed in the first place. Don't buy cheap airpods on Offerup and Facebook Marketplace. The deal is too good to be true!