Fake customer wants INSANE upgrades on his $60 mountain bike

Рет қаралды 3,534,346

Жыл бұрын

Today, a completely insane customer is going to walk into a bike shop with his $60 mountain bike, and ask the mechanic to install Sram AXS Wireless shifting, along with a host of custom made parts.
We placed hidden cameras all over the shop, and had the customer walk in with a GoPro on his backpack strap, made to look like it was off by disabling the screens, lights, and beeps. This is pretty normal in outdoor recreation areas, and the mechanic never even glances at it! Find out what happens in today's video.
Free yourself from the algorithm and join us on Substack! 🚲 bermpeak.substack.com
Videos 2 weeks early • Exclusive articles • Discussions • You’re in control!
The Berm Peak Ranger Station on Airbnb 🏡 www.airbnb.com/rooms/50301108...
Behind the Scenes • How we pranked a bike ...
Wheels MFG wheelsmfg.com/
Thanks for supplying the bike, the upgrades, and the customizations! Wheels MFG is a great place to find derailleur hangers, bearings, presses, and frame-specific parts in high quality
GoPro gopro.com/en/us/shop/cameras/...
GoPro supplied five Hero10 Black cameras, which feature a "scheduled capture" function that allowed all the hidden cameras to start recording at once. We were also able to shut off beeps, screens, and lights in the menu to keep them candid.
Squatch Bikes & Brews www.squatchbikes.com/
This is my favorite bike shop ever, and judging from this experience it's the best bike shop in America. It was hard to edit into the video, but Pat actually made new spacers for that hub and dished the wheel so that the cassette would have more frame clearance. He did all this to honor an absolutely ridiculous request that he thought was real.
Our actor did his job perfectly! @kristian_michels
Berm Peak Hoodies, Beanies, Jerseys, Shirts
cognativemtb.com/collections/...
Check out our second channel for "express" videos / @bermpeakexpress
Music in this video is from
share.epidemicsound.com/trQSg

Пікірлер: 3 700

@WheelsMfgCO Жыл бұрын

This video had us laughing sooooo hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!

@DaddyM7MD Жыл бұрын

Sup yall

@AkioKenji Жыл бұрын

"somebody with a machine shop got a little crazy here"..... Wheels Mfg : Yes?!

@Ozhull Жыл бұрын

that was awesome!

@DarkMatterNZ Жыл бұрын

Well done team!👏🏻👍🏻😝👌🏻

@dolfan13jmb Жыл бұрын

Supercool work.

@XxjoeyxXify Жыл бұрын

He's a great example of how a bike store employee should talk to a customer!! Had some bad experiences with shops before.

@Samtallica Жыл бұрын

But at the same time, I'd want my bike mechanic to tell me if I was doing something incredibly stupid. Like putting a $1k drivetrain on a $60 bike! It’s all in the way you relay the information. Don’t be condescending and you’re golden.

@SethsBikeHacks Жыл бұрын

I knew it would take a lot to break Pat, but he was honestly more professional and transactional than I would have been.

@nathanbginger7 Жыл бұрын

Me too, I was just getting into biking so I obviously didn't know anything and I asked for my brakes to stop squeaking and for my chain go stop grinding in certain gears and he looked at me like a nuisance and a waste of time, I bought something too

@frederikjacob1985 Жыл бұрын

Yep indeed! Wished my old lbs was like that... Now I'm doing it all by myself thanks to KZfaq

@michaelgrant3619 Жыл бұрын

Very cool that it actually works.

@WestonNey Жыл бұрын

The sheer disappointment and confusion on Pat’s face when he was asked to swap spokes 😂

@rcranes2227 Жыл бұрын

Yeah, his face there was gold.

@europainvicta3907 Жыл бұрын

Brilliant facial expression. Total WTF is this guy talking about sort of expression.

@Recycled Жыл бұрын

But.. but they're the _same spokes!_ :O

@_tim Жыл бұрын

That was the moment where he started thinking about several beers immediately at knock-off time.

@themrzohan1 Жыл бұрын

Love that the hidden camera of the actor is in plain sight. It's so obvious that nobody would notice

@bloodandguts6586 Жыл бұрын

He was exactly the guy you want working on your bike. He needs a raise.

@davidhunternyc1 Жыл бұрын

... and health insurance.

@04dram04 Жыл бұрын

I kinda disagree. He was professional, but i think he should have mentioned to the customer reasons why its its not a good idea. To inform him on what he might not know, and need to know.

@SpielkindFR Жыл бұрын

@@04dram04 You clearly never worked in retail. If a customer comes to your shop and already has paid big bucks on all that stuff you can either try to make it work for them or you can let them go somewhere else. There is no possible reason beyond it being unsafe to not do it. In fact, to send the customer away could be seen as damaging to the business. Dude evidently knows his shit.

@diligentsun1154 Жыл бұрын

Shout out to Pat for being cool. The mechanics in Chicago, all think they're 'too good' to make help you with your 'old bike'.

@MisoElEven Жыл бұрын

@@SpielkindFR Of course if the customer still wants it done then he should do it..but he also should inform the customer that "hey maybe you already wasted 1000 bucks, no need to waste another amount for trying to make it work when its still going to be useless" :D

@ctsingletrack Жыл бұрын

This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.

@lithium25693 Жыл бұрын

If I went to pat with my first used MTBI would've wasted a lot of money, Thankfully I went to a shop that told me how to build a proper bike for the budget I had.

@ctsingletrack Жыл бұрын

@@lithium25693 Pat didn't waste any money. The money was wasted before he got involved. They dumped a bunch of weird one off parts on his lap that would only work for this specific build. At that point, the least wasteful thing he could do was to install the parts.

@lithium25693 Жыл бұрын

@@ctsingletrack apparently you have never heard of labor cost. If this was real eventually the kid would realize his mistake and have to pay a new mechanic to put the nice parts on a better frame.

@freakyfreerider Жыл бұрын

You know this is staged yeh?

@purplefood1 Жыл бұрын

@@lithium25693 You're aware not every person is after what you're after? Some people genuinely want to keep an old bike but put new parts on it and if someone was to do that but kept getting turned away because "when you realise your mistake you'll just have to pay us to put it on a 'good' bike" they'd just end up frustrated and with no service probably end up trying it themselves and lose even more money when they mess it up.

@ashutosh_young_wanderer_1270 Жыл бұрын

Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....

@BGraves 17 күн бұрын

He has a camera on his chest, clearly visible.

@phoenixGrassl Жыл бұрын

He is such a great example of what a bike shop should act like great job Pat for being so good at your job

@FrankNStein-ww9gn Жыл бұрын

Do you know the Landis guys? They should take note of this video.

@sirunclerico6772 Жыл бұрын

"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.

@jamieeedden777 Жыл бұрын

Then there is my bike made in 1949 and still on its original chain 🤣

@LucasAlves-yb5lr 10 ай бұрын

The bike costs $60 to be fair

@ohhi5237 10 ай бұрын

people also buy a new sportscar instead of getting a new wife...

@billyb6043 Жыл бұрын

what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!

@JasonFoxLCB Жыл бұрын

"$90 chain on a $90 bike." I'm sure that's not the first time he's put expensive components on an unworthy ride. 🤣

@WestonNey Жыл бұрын

Oh definitely LOL. I seen people bring some crazy things into the shop trying to upgrade a 90s bike with modern components and being so confused when I told them it isn’t compatible and can’t be upgraded.

@MxCraven Жыл бұрын

Replacing the chain on most knackered old getabouts is gonna be a $25 chain on a $25 bike

@loodinek Жыл бұрын

Like a $10,000 bike on a $25 rack on a $2,000 car ;p

@jasonparks8595 Жыл бұрын

I mean they were not enthused about me upgrading my $200 Jamis but it wasn't near this much in upgrades

@Fogmeister Жыл бұрын

Best line in the video. 😂

@Alttabbins Жыл бұрын

This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.

@onecoding Жыл бұрын

This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.

@jasonforster9445 Жыл бұрын

Unfortuneately, arrogant shop employees are commonplace. Just manage the shop, choose carefully who you talk to.

@wcoastbo Жыл бұрын

I've converted several 26" mt bikes to drop bar gravel bikes. There are some incompatibility issues you will run into that have to be overcome. - Shimano 9 speed and below you can mix mtb derailleurs with road shifters. 10 speed and above not compatible. -short pull road brakes are not compatible with long pull MTB brakes. There are other incompatibilities depending on the parts given to the mechanic and the components on the mtb. In short, it can or can't be done depending on...

@luigimaster111 Жыл бұрын

I once asked a bike shop to get a tricycle wheelset built. They agreed to do it but half an hour later I got a call saying that it was not possible and I should go to a tricycle specialist. I insisted that their assessment was ridiculous, and the hub in this case was not too dissimilar to a regular bike hub, after getting into a weirdly lengthy argument about getting proper ERD measurements I took the parts back and just did it myself, it was only the second set of wheels I ever built and they turned out perfect, I don't go to that bike shop anymore not even to pick up an inner tube.

@ConsentDeath Жыл бұрын

It sucks if the theres only one local bike shop. Others a long drive away.

@laurenbruges8784 Жыл бұрын

If someone is willing to pay for the handlebars and the bar tape and gear and brake shifters and labour then hell yes it can be done! I love those kind of jobs

@liamleech4748 Жыл бұрын

The fact he was so interested in how he got ahold of that wheel is amazing. Goes to show how much he knows it shouldn’t work

@jdaniels1313 Жыл бұрын

What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!

@mroberts566 Жыл бұрын

I’m kind of torn on this. I mean he’s clearly a nice guy, but I feel like if I want something that’s crazy expensive but makes zero sense like this, I’d want them to tell me so - in a nice way, of course.

@stephenbrookes7268 Жыл бұрын

@@mroberts566 naaaa if the dude has cash to burn I'd light the fire. It's a business.

@mroberts566 Жыл бұрын

@@stephenbrookes7268 Well yeah, but that would be his opportunity to sell me a new frame. Then, if I refuse, go ahead and do the upgrades. That's business.

@stephenbrookes7268 Жыл бұрын

@@mroberts566 If he had asked to buy the parts and do the upgrade, I would have recommended a new bike thus equipped. In that situation I would di what they wanted. I had a classic Cadex ALM1, I had no misgivings about the fitting XTR V brakes, Rohloff chain and upgraded wheels and tyres. Those components cost more than it was worth, but I liked the bike.

@Paxmax Жыл бұрын

Yeah, I got to hand it to Pat, that is some next level flexibility to just way more than tentatively accept it! I mean... its all wrong... but in a sort of working way.

@Chrisovideos Жыл бұрын

Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.

@drum420 Жыл бұрын

Ahahahha thats golden

@bamf6603 Жыл бұрын

thats a dirty way to test your workers.

@Slazmoservicing4209 5 ай бұрын

So here's the thing... "Bare foot skiing" skiers have poles...

@daviddillardjohnson9137 Ай бұрын

I will just quit if they tried something like that on me 😂

@NinjaKittyBonks Жыл бұрын

That guy working the store was EPIC in every way. Positive attitude, never condescending in any way and did exactly what he said from the jump. He was class act all the way!

@willbros1499 Жыл бұрын

I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work," with complete surprise in his voice.

@UnivegaSuperSport Жыл бұрын

As a former mechanic, I can tell you this warmed Pat's heart. Performing any component swap on a Walmart bike and finding things just falling into place is much more satisfying than diagnosing the "once ever 200-miles" ticking sound a triathlete complains about on his $10K Felt.

@motosk8er2 Жыл бұрын

"Hes gonna be wearing a hidden camera!" -Has gopro strapped to his chest.

@butterairways Жыл бұрын

Precisely what I thought. Also it was a hero 10 so it will have a front facing screen showing that it is recording!

@nper4lta Жыл бұрын

To be fair, he did say he had customers with GoPros on their heads around 9:05 so it didn't seem off that he had a GoPro on his bag.

@jerzukszyk Жыл бұрын

Also 3:35 there's a GoPro standing next to the cassette, totally hidden 😅

@ConsentDeath Жыл бұрын

Yh but people wear it. Ita weird if he could see it recording

@DinoAlberini Жыл бұрын

Totally not fake. 😂

@christophermoses1225 Жыл бұрын

We need more mechanics like Pat. Every bike is important to someone. Thanks for that fun video. From South Africa 🇿🇦

@wescoastphoto Жыл бұрын

Pat just set the gold standard for bike mechanics. Protect that man at all costs! PS. I’ll give you $100 for that bike right meow! 😂

@Smeltz247 9 ай бұрын

He's turning into a cat!

@ooklamoc4411 Жыл бұрын

Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!

@krollpeter Жыл бұрын

Highly pro-dude ... and cool on top of that!

@Lizlodude Жыл бұрын

Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works" This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.

@jayjaykingbee5566 Жыл бұрын

@sokin jonsomething about the red chew and blue color scheme gets my juices flowing.

@allyw7405 Жыл бұрын

Just because you can, doesn’t mean you should.

@Phelps1111 Жыл бұрын

Not really. The guy(s) had custom made parts for that specific bike made. So clearly not a real customer.

@acharich Жыл бұрын

😂🔥💣

@georgewelker853 Жыл бұрын

I’m in the school of thought that I think that even if it’s marginally dangerous that it’s still fairly ok to do the work but it just makes it more complicated for the company to pass the liability to the customer for requesting a dangerous job be done for them

@heldtoahigherstandard5915 Жыл бұрын

Give dude a raise. He was obviously smarter than they expected and he nailed the job.

@andyb9994 Жыл бұрын

Pat is a true mechanic and does not put people or there property down....he is there to work on bikes and that's what he does....as long as it's safe, he didn't say your parts are worth more than the bike or anything like that...he just made it work and he knew what he was looking at and did what the customer wanted....if I lived there I would take my bike to Pat for everything...Good job Pat, true professional and excellent Tech....👍👍 Also cool video was fun💯

@lithium25693 Жыл бұрын

a good bike shop informs their customers a bad one just takes their money

@01bking Жыл бұрын

The mechanic needs a raise for how he kept his professionalism that is so rare these days! Loved it as I upgrade my 60-80 series bikes to modern spec but not this high end lol

@ChamalMcv Жыл бұрын

He know he's being recorded

@robertatkins3521 Жыл бұрын

Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!

@sweepphreak Жыл бұрын

agreed guys IQ ++++++++++++++++++++++++++++ super positive attitude and the can do spirit

@southsideman4891 Жыл бұрын

This is the person you want to meet when you go into a store! May GOD richly bless him.

@acharich Жыл бұрын

✨🙌🏾✨

@torquedork Жыл бұрын

That dude is clearly a jedi level bike tech and a treasure of an employee.

@hughmongus1813 Жыл бұрын

"Hidden camera" when it's just a gopro on his chest...

@lgolem09l 25 күн бұрын

It's the 1994 version of a hidden camera

@prodigy1605 7 күн бұрын

@@lgolem09lin 1994 they had better hidden cameras

@jamesjin5706 Жыл бұрын

Seth just never ceases to amaze with with the kind of video ideas he manages to come up with.

@zugdsbtngizudsgbnudsdsoiu Жыл бұрын

The fact that he could just walk into the store and have the bike immediately taken without an appointment already astonished me

@xjdndndmsvsvr Жыл бұрын

The video is funny, but super fishy. Shop mec barely asks the major questions, ignores that there are GoPro's all around, and takes a bike on site for immediate repairs. I'm sure a sponsored video like this is set up and mostly scripted. It's entertaining but doubtful that this is real.

@christianalboroto7574 Жыл бұрын

@@xjdndndmsvsvr The mechanic said that a lot of their customers go there with GoPro's so I think it wasn't unusual that the clueless customer had a GoPro.

@spencervisual Жыл бұрын

@@xjdndndmsvsvr Squatch is my local shop and I know Pat personally, this is most definitely real haha.

@xjdndndmsvsvr Жыл бұрын

@@spencervisual Do they actually take a major rebuild and work on it immediately like this? It's just so hard to picture that happening.

@Steveott42 Жыл бұрын

@@xjdndndmsvsvr this is real. I had an issue with rear cassette and they quickly diagnosed it as a failed freehub and cracked axle. I dropped the bike off at close and Squatch got me out riding the next afternoon. They are super good to work you in if they can. My favorite bike shop whenever I am in town. Definitely would recommend.

@TuddsCrapshoot Жыл бұрын

Wow that dude is so kind and well mannered during all of this. Clearly a good dude, would have loved to have a bike shop guy treat me so well.

@allengarrow6295 Жыл бұрын

This is a good reminder of character and how one handles themselves when no one is around! This mechanic is top notch!

@janikoskinen2120 Жыл бұрын

"oh god it feels so wrong" as the mechanic drove off with it had me laughing :D

@HarryAdee Жыл бұрын

The fact that he wanted to make it work and not rejecting the fake customer is super awesome. Salute to this guy.

@crewmanderek3641 Жыл бұрын

I really like Pats reaction! He just did what the guy wanted. Love it! Good job Pat!

@petertreadway 2 ай бұрын

Just been served this video now, a year after it was published but I’m so glad I was. Pat has my exact attitude of ‘well, let’s give it a go and see what happens’, which is the very reason I love playing around with bikes. When I converted an old 90s MTB to a drop bar gravel bike recently, folks online were cussing me out left, right and centre but, ya know what, I made it work and it rides like an absolute dream! The world needs more people like Pat.

@crooksj11 Жыл бұрын

Great prank, i smiled through the whole video. I’m impressed by that mechanic’s professionalism and willingness to give it a go. Thanks for the content Seth!!

@DennisJPolson Жыл бұрын

This was AWESOME!! He was a total professional, but that look he gave when asked to swap the spokes? Priceless!!! Great content as always, Seth!!

@calilife805 Жыл бұрын

The “90$ chain with a 90$ bicycle” had me laughing so hard 😂

@mjwbulich Жыл бұрын

I love his attitude regarding the wants of the client. I have adopted a similar philosophy. If you ask for my opinion I'll give it to you. If you tell me what you want and I can do it safely then I keep my opinions to myself. It really works out if they don't like the final result. I just did exactly what you wanted.

@callmejustblaze Жыл бұрын

That was literally my first mountain bike when I was around 13. I couldn’t believe it when I saw the thumbnail, it brought back so many great childhood memories. I believe that brought back the memories of my first taste of freedom around the neighborhood. Thanks for the Memories Seth, that was awesome!!!!!!

@SethsBikeHacks Жыл бұрын

I test ride it in the next one, and I think you’ll be happy to see how well it still rides

@callmejustblaze Жыл бұрын

Absolutely looking forward to it!!!!!!

@nutzeeer Жыл бұрын

Lol imagine seeing your stuff in a youtube video :D

@callmejustblaze Жыл бұрын

@@nutzeeer wouldn’t even know how to react 🤣

@marthamryglod291 Жыл бұрын

That bike was awesome when I was ten.

@upaiaq Жыл бұрын

That mechanic is awesome! I would use that guy for sure. Hopefully other mechanics will notice how he never talked down to his client and was willing to do what the client wanted as long as it was safe.

@JohnDoe-hg9pj Жыл бұрын

Mechanic title is a stretch lil

@zoki.to974 Жыл бұрын

@@JohnDoe-hg9pj so what title you will assign to him? guy with a wrench?

@JohnDoe-hg9pj Жыл бұрын

@@zoki.to974 Bike specalist? With all due respect to the guy in the video a mechanic is someone who works on motors, machines or things with motors on or in them. Push bikes dont really fit that description unless they have a motor on them and even then they probably wouldnt build a motor at a bicycle shop. Would you bring your car, motorbike, airplane to a bicycle shop to have engine work done? Its sort of like calling a chiropractor a doctor.

@jbea5106 Жыл бұрын

@@JohnDoe-hg9pj Actually... Mechanic is correct.. This is taken from wiki.. Most mechanics specialize in a particular field, such as auto body mechanics, air conditioning and refrigeration mechanics, auto mechanics, bicycle mechanics, boiler mechanics, and other areas. There is even a wiki just for Bicycle Mechanics. It's metal, it has moving parts ->> Mechanic. Do you even research anything before you post??... .. .

@JohnDoe-hg9pj Жыл бұрын

@@jbea5106 not a mechanic

@itz_hppy_un1crn Жыл бұрын

The repair dude has such a kind soul from all his interactions.

@jasonclemente4392 Жыл бұрын

This is killer funny 😂😂😂 that was the fastest 10 minute video ive seen i was so sucked into this !! Id love to see more stuff like this

@NelsonSherry Жыл бұрын

I've been wrenching bicycles professionally since 1977 working in 8 different shops training dozens of mechanics and sales employees over the years. Pat is an absolute gem. Any chance he wants a job in Anchorage Alaska for a season or more?

@NathanielBannish Жыл бұрын

Omg, I was just going to say the same thing. Also for Anchorage xD

@adamhealy5635 Жыл бұрын

How long did it take for your profession to really take off?

@howard5992 Жыл бұрын

@@adamhealy5635 it goes in cycles

@ryanbruh752 Жыл бұрын

@@howard5992 bi-CYCLES?

@user-mh5te3dy7n Жыл бұрын

My dad is an engineer on a boat in alaska

@dmhawley13 Жыл бұрын

I like how the clueless customers "hidden" camera is a go-pro strapped to his chest.

@Correcti0n Жыл бұрын

Fr I was quite disappointed, still good video ig

@TraviNomotion Жыл бұрын

Yeah very hidden on his chest straight up hero 9

@fortniteboss6958 Жыл бұрын

It’s a bike shop, like Pat said at the end of the video, there’s a handful of customers close to the actor’s age who come in with go-pros all the time.

@netposerx Жыл бұрын

If you've ever been to Squatch or the Hub bike shops in this part of western NC it's not unusual to see MTBers walking in bike shops like that.

@UenoLocker54 Жыл бұрын

@@fortniteboss6958 lol yeah the one i go to almost every customer has a gopro of some sort either on their bike or person.

@discostu333 Жыл бұрын

If only all bike shops and mechanics were this cool. Give the guy a raise!

@SubdolphinX Жыл бұрын

Excellent setup. The look after the spoke question alone is worth the price of admission. Dude seems like he's centered and a great mechanic.

@ofwoden Жыл бұрын

Kudos to the shop employee. I once got a pretty solid bike for my kid that was, admittedly from a department store. It was used and the wheel need to be trued. The mechanic at my local bike shop refused to work on it the wheel and said it came from a cheap bike so he wouldn't waste his time. I never went back there again.

@thra5herxb12s Жыл бұрын

You never went there much anyway by the sound of it so no big loss to them 😂

@chiprock804 Жыл бұрын

Would you be happier if he trued that wheel and had to charge you more than the wheel is worth?

@holzmann8443 Жыл бұрын

If the wheel was taco'd, it may not have been truable. And the value of a replacement wheel plus labor can exceed the value of a department store bike. He may have had difficulty articulating this to you though.

@KiNG-tx9je Жыл бұрын

Like. Don't they get paid per jib regardless of type of bike. Like a $30 job is a $30 job on a Walmart bike or a $2000 bike

@phillhuddleston9445 Жыл бұрын

@@thra5herxb12s But you might graduate up to a nicer bike in the future so it might actually be their loss. People often start out at the cheap end of things with hobbies and grow into better products as they learn more and become more involved in them, this was for his kid so maybe he bought a cheaper one because his kid would outgrow it anyway. I am into firearms and have some cheap ones as well as some higher end expensive ones and if a gun shop or gunsmith treated me bad when asked to work on a lower end one they would lose my business on the higher end ones too, same applies to many things.

@puntoycoma47 Жыл бұрын

This guy is in top of his game, very professional! Any high end bike shop where i live would have laughed the shit out of that customer

@joelwillis2043 Жыл бұрын

staged

@puntoycoma47 Жыл бұрын

@@joelwillis2043 Whether it is staged or not, top notch content anyway

@largol33t1 Жыл бұрын

That was a brilliant move by Wheels Manufacturing making up a fake package for the prank! 😂 I just started laughing when I saw the phony packaging.

@caseylabelle1128 Жыл бұрын

Incredibly professional! Amazing and hilarious! They don’t have bike shops like that around here. 😢

@parktool Жыл бұрын

This was amazing! Good on you Pat!

@radzieckigraczproductions3 Жыл бұрын

Damn the actual Park Tool channel commented

@jordanwardle11 Жыл бұрын

@@radzieckigraczproductions3 and got the spam

@Hashslingingslasher- Жыл бұрын

No it wasn't but nice marketing style mate

@von... Жыл бұрын

Hey, you guys got me & my friends home in sticky situations so many times over a decade! When I didn't have my license & was insane, I used to ride like 30 miles a day between street spots & huck stair sets & upscale art installations in the nice part of town. Then I'd swap out my axle to the lightweight pegless female bolt setup, take off my brakes, & go ride the local-built dirtjumps (I was a weight weenie, that ~1lb mattered I swear!). I only had to call my mom to pick me up once & it was because I broke myself.

@bossdude911 Жыл бұрын

As a mechanic myself he reacted exactly about how I would have, very confused but the “yeah I’ll see if I can make it work…” we’ll done Seth, this is amazing!

@jamesbaldwin7018 6 ай бұрын

What a professional we need more people like this he just gave what the customer wanted no quibble and after this vid I'm sure the shop will get a few more customers through the door! Payrise needed for this man!

@tedwalker1370 Жыл бұрын

I love the look on his face when you wanted him to move the spokes from front to back . LOL

@jpick3113 Жыл бұрын

I’ve had the chance to work with Patrick (the mechanic) at a different bike store a couple years back. He’s an awesome dude, I’m alittle surprised he handled it so calmly lol but he’s good guy so I’m not shocked

@markm0000 Жыл бұрын

It’s a small world.

@patrickhauser631 Жыл бұрын

I was very impressed by both the bike mechanic and with the actor. How the actor kept a straight face and dodged the questions was top-notch, and the way the mechanic stayed humble and professional was outstanding. What a fun idea for this video. If I lived in the area, that would be where I would going for my bike work!

@johnsampson2544 4 ай бұрын

This was hilarious. My local shop has a mechanic like this. Knows his stuff; enjoys doing the work; will check out weird noises and make little adjustments on the fly; and is willing to teach you things if you have questions.

@joneinarmattiasvisser6113 3 ай бұрын

"It fits! It's not unsafe, it's build right. *OKAY!* " Lol that had me cracking up😂

@jensonchiu9864 Жыл бұрын

The rim on the floor really hit a nerve

@VlogEpicness Жыл бұрын

$90 chain on a $90 bike hahahaha

@ashevillecomics637 Жыл бұрын

and he was being kind, this bike is worthless!

@chrisconley3579 Жыл бұрын

Dude was so chill haha the passion for bikes shows through

@AntonBanks Жыл бұрын

He's a really professional mechanic. Kudos on the patience! I've witnessed clueless customers ask for crazy modifications. I worked at a bike shop in the mid 90s. A couple came in and bought two carbon fiber Trek Y frame full suspension mountain bikes. At the time, these were top of the line machines meant for full trail riding. They then had the shop custom install baby seats on the back of each of them. It was the weirdest (and saddest!) thing I've ever seen done to such high end bikes.

@largol33t1 Жыл бұрын

LMAO, I bet those bikes looked bizarre when they finally took them out for a spin...

@AntonBanks Жыл бұрын

@@largol33t1 They were strange for sure. It was just sad. Most of us working at the shop were college and high school kids and we DROOLED over those Y frames. When the customers picked up the bikes all of us were thinking "there goes $10k worth of bikes that will be collecting dust in the back of a garage in 6 months".

@walkerswild Жыл бұрын

Having met Pat at Squatch before, and the amount of time he spent with us showing my kids how to ride the swing bike, this doesn't surprise me one bit. Great job Pat!

@haroon420 Жыл бұрын

I’ve had a similar situation. I wanted to put fancy 105 group set on my budget road bike and the bike store owner kept refusing till he convinced me to buy a better frame before I upgrade. I’m glad he did because he was right and I would’ve ended up wasting money that way. And it’s not like I had much to waste. (I mean, even 105 is fancy for me)

@fredmercury1314 Жыл бұрын

So, what you're saying is, you got scammed into buying a new frame...

@haroon420 Жыл бұрын

@@fredmercury1314 no. I can’t afford a new bike. So I’m still with the old one. Lol

@AwoudeX Жыл бұрын

he did you wrong though by refusing. He can advise you, try to persuade you not to , but as a service provider, you should never refuse outright. You should never try and make the decisions for the customer even if the customer sticks with being wrong.

@xRealUzz Жыл бұрын

@@AwoudeX yes good businnes idea elon, so that your customer can tell everyone how shitty it got or how it made no improvements, thats like saying to your bricklayer youd rather want this cement because its cuter, it can put the integrity of the company down

@AwoudeX Жыл бұрын

@@xRealUzz read again please, the customer is fully informed and thus this should not reflect bad on the company but rather on the decision making of the customer. The company did as was asked by the customer in that case. Also it's bad business to refuse and the customer goes to your rival who has my views on how to provide service.

@arthurk1111 Жыл бұрын

Awesome video! When you said that the guy had a hidden camera on him, I was expecting it was legit a hidden spy camera. Turns out it’s a go pro chest mounted in plain view. 😂

@gosurvivaljoe Жыл бұрын

I have a vintage bike of similar stature, a 2001 KHS fxtPro. The geometry is about the same, totally jank, but ridable. It does indeed look like some of the bicycle shaped objects from McWalmart, but it functions as a bike should, and as I can't afford some of the pricer bikes out there, it functions for my main ride. My local bike shop gladly works on it and is professional and kind. They probably think i'm crazy to take this on Galbraith but I do, and it works for me. The dude at the shop is a total professional and an example of what I'd like to see in more shops around. Great video, and a great example of professionalism!!!

@MintyFreshTurds Жыл бұрын

The sheer joy the bike builder expresses when he knows without a doubt all the parts are going to work really shows that he loves his job.

@MintyFreshTurds Жыл бұрын

@WhatsApp⓵⓽⓵⓺⓽⓽⓸⓺⓽⓵⓶ spam

@lukemas4134 Жыл бұрын

I work at a bike shop and the amount of people spending more on a tuneup than their bike is actually worth is insanely high😂

@chairmanmeow8388 Жыл бұрын

I fixed a friend's bike during lockdown. He asked if it was worth spending that much on an old bike, I just asked if he was going to use it. He said he would so I said it's worth it then. Bikes and bike parts were so expensive two years ago that it was just expensive to do anything to a bike and buying a different bike was out of the question.

@xXSgtJackXx Жыл бұрын

I guess sentimental value is way more important to some people than objective value

@matzegehtdichnixan6768 Жыл бұрын

@@xXSgtJackXx came here to say this. I rode a 97 Scott Rockwood for 15 years and then bought another bike for daily commuting when it was broken. But the Scott was always there in my basement. So I spent half a month's paycheck to upgrade parts and fixing it and now I'm happy and thrilled to ride it again

@inventiveowl395 Жыл бұрын

I recently doubled the price of my 'getabout' bike (Kellys Cliff 30 21" 2015 which new cost just above 400 usd) by changing the drivetrain from the original 3/9 shimano to 1/11 shimano deore. Worth it. :P

@inventiveowl395 Жыл бұрын

@@xXSgtJackXx I'd say it's more logic than sentiment. If the upgrade for your bike is gonna cost more than said bike, it's not likely that if you sold that bike, you'd have enough money for a bike that will be better than the one you sold..

@davidyanetski2738 Жыл бұрын

What a great guy Pat is! That shop is lucky to have him.

@augustusczar7375 Жыл бұрын

This is the best idea of all time. Please make a series

@bighammer3464 Жыл бұрын

That “hidden” camera the consumer had is about 1 step down from just hiring someone to follow you with a camera. ie not hidden at all. Very smooth

@TrueElitegaming1 Жыл бұрын

Not that unrealistic, as far as the employee knew the customer was filming the ride to the store. He even says at around 9:07 that “3 or 4 people a day just walk in with GoPros on their head”

@bighammer3464 Жыл бұрын

@@TrueElitegaming1 ya but the way Seth described walking in there with a hidden camera made it sound very incognito.

@DinnerForkTongue Жыл бұрын

@@bighammer3464 Well in this context, carrying a camera _is_ pretty much incognito.

@kaedeschulz5422 Жыл бұрын

@@bighammer3464 It's pretty mich hidden when this is every day Business that ppl have a gopro on.

@chrissr318 Жыл бұрын

I never went back to a local bike shop because of how they passed judgment on me and my Kevcentral Walmart bike. Needless to say when I was ready to buy a $1300 bike I went to their competition.

@aGhost0o Жыл бұрын

The reason they do this though is all the parts are usually custom for that bike. Replacement parts don't exist, and if you do remove something, you're likely going to break something else unintentionally. They weren't being mean.

@rqlk 7 ай бұрын

The mechanic was super nice to the guy, and his face when the guy asked him to swap the spokes was hilarious. Best one of your videos I’ve ever seen.

@CaesarCapone Жыл бұрын

Slayed that objective! That was some of the best improv acting I've ever seen!!!

@sangchuw Жыл бұрын

his customer service is one of the most exceptional services I have ever seen. no matter what he actually thinks about customers request.

@epic1285 Жыл бұрын

Pat is the ultimate bike mechanic! Wish all shops had employees like him. Great stuff!

@gallie319 Жыл бұрын

I’ve watched this for a second time now and I laughed harder second time around. Epic!

@Galaxiiee02 Жыл бұрын

This is how my local shop acts towards their customers and ive been in there multiple times! Good employees really do make a difference

@HarrisonBennett Жыл бұрын

Hilarious, we need more of these hidden camera pranks!

@S.F.D.R Жыл бұрын

Yes please

@ArthurMorgan1920 Жыл бұрын

A lot of them weren’t hidden like when he was outside there was a guy with a huge camera shooting pat and the bike just before Seth comes over

@Bastard_Bike Жыл бұрын

@@ArthurMorgan1920 I think it was his boss taking pictures for SoMe. Check the behind-the-scenes video - he's in the workshop area when they talk about the chain. I was skeptical when I saw that camera as well.

@jonahtillman9499 Жыл бұрын

speaking on behalf of all of berm peaks subscribers, we need to see this thing KITTED out. fox 40 on the front, i9 wheels, carbon bars, carbon cranks, and an AXS dropper.

@--JawZ-- 10 ай бұрын

Now this is just awesome, espescially the company willing to go along with this prank. Love it!!!

@MLoms Жыл бұрын

Congrats to the mechanic. Very respectful.

@TheChickenlipz87 Жыл бұрын

as a mechanic this makees me so happy! he is a credit to the shop and the industry as a whole!

@RobertIngersoll Жыл бұрын

That was hilarious. Thanks for all of the effort that went into producing it, and Pat is a legend. Exactly the person you'd want working on your bike.

@IlkerCagatayASIK Жыл бұрын

It was the one of the funniest videos that I have ever watched recently. Great production, too much efforts!

@JohnnyTrulove Жыл бұрын

This project was awesome! What a great mechanic and shop! cheers

@crbondur Жыл бұрын

"Oh GOD! it feels so wrong." Kudos to Pat the mechanic for being professional, even though he's dealing with stuff he hasn't seen before. :D

@davids.816 Жыл бұрын

That guy is all passion. I love it! This is a prime example of when people work for the place they actually want to.

@believeinittobe4873 Ай бұрын

I ran a shop for years and considered myself to be both professional and respectful... this guy is on another level!

@qwasd0r 7 ай бұрын

Amazing how he spotted the altered parts immediately. What a champ.

@petersilie2432 Жыл бұрын

This is one of the best videos you ever made Seth! Really entertaining and surprising. And the kind open spirit of the mechanic to this ridiculous uppgrade should be a must-watch for all bike shop personnel around the world.

@Dia1Up Жыл бұрын

Pat, you need a raise my friend. From someone who has worked retail for years, and moved into sales, you deserve a raise

@TangoDown357 Жыл бұрын

The shop guy was so professional, it was actually impressive. Nice work fellas!

@YTpajamas Ай бұрын

The face he makes when asked about the spokes is just so perfect I'm dying

@justinlock7292 Жыл бұрын

Would definitely use that bike shop if I lived in the area! All seem like great dudes!

@BungWasHere Жыл бұрын

Pat is the type of mechanic we all wish for. Really professional, and actually taught the "clueless customer" about parts of the bike and how it might all work out. I definitely know some mechanics out there that will laugh at this type of customer and send them home.

@MrGrombie 11 ай бұрын

I remember trying to get new bearings on an old bike I had that had sentimental value and they turned me away. Haven't bought a new bike since and moved to longboarding. Since I am better able to control all of the different components on the board. That said, always fun to watch these videos. I wish I would have had this bike store, than the one that I went to near me.