Fix a Touchscreen that does not Respond to Touch or Responds Intermittently

Fix a Touchscreen that does not Respond to Touch or Responds Intermittently | HP Support

Рет қаралды 247,671

3 жыл бұрын

This video shows how to fix a touchscreen that has stopped responding to touch or only responds intermittently. If the touchscreen on your Windows computer is unresponsive, follow the steps in this video to configure the settings on your computer and check some common controls to get your touchscreen up and running.
Chapters:
00:00 - Introduction
00:19 - Confirm PC has touch screen
01:04 - Enable or reinstall driver
01:56 - Configure touch display
02:19 - Update device driver
02:45 - Check Hardware Diagnostics UEFI
04:38 - Check power settings
05:24 - Hard reset the PC
06:28 - Restart an AiO PC in Windows 10
06:47 - Update graphics card driver
07:47 - Service contact information
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This video was produced by HP.
Fix a Touchscreen that does not Respond to Touch or Responds Intermittently | HP Support kzfaq.info/get/bejne/f8WjhZmpmLXUopc.html

Пікірлер: 356

@fakedutch_ 2 жыл бұрын

after the touchscreen diagnostics test on the uefi, my touchscreen finally worked. thank you, hp!

@HPSupport 2 жыл бұрын

+Fake_Dutch Glad to know that the video has helped you fix the issue.

@HPSupport Жыл бұрын

Hi Raul, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Y5TJ7g Binu_HP Social Media Tech Support

@evidoroyce3359 6 ай бұрын

i did all the steps and still yet my touchscreen isnt working in my hp elitebook x360 1040 G5 tell me what to do pls

@sainirmalreddygavini9162 2 жыл бұрын

Wowwww, that's awesome, it worked at Hardware Diagnostics UEFI settings,, Thankyouuuu much!!

@HPSupport 2 жыл бұрын

+Sai nirmal Reddy gavini Glad to know that the video has helped you fix the issue!!

@sonalisimha5496 2 жыл бұрын

Thank you! It worked so quickly Great stuff

@HPSupport 2 жыл бұрын

+Sonali Simha Glad to know that the video has helped you fix the issue.

@davidmanole8339 3 жыл бұрын

You are the best brother!👏

@HPSupport 3 жыл бұрын

+David Manole Thank you!!

@simrandhillon4371 3 жыл бұрын

Thank you so much it really works the second step helps me ..🤩

@HPSupport 3 жыл бұрын

+Simran Dhillon Glad to know that the video has helped you fix the issue.

@selinatoliyatt 2 жыл бұрын

Thank you so much! I just needed to update it!💕💕

@HPSupport 2 жыл бұрын

+selina Toliyat Glad to know that the video has helped you fix the issue.

@Ellie-Elle 3 жыл бұрын

Thank you so much! Unistalling device and restarting PC worked perfectly.

@HPSupport 3 жыл бұрын

+Ellie Glad to know that the video has helped you fix the issue.

@tonysang4090 2 жыл бұрын

Thank you this was so helpful and it worked so quick

@HPSupport 2 жыл бұрын

+Tony Sang Glad to know that the video has helped you fix the issue!!

@jumamwalimu1426 2 жыл бұрын

Mine is Windows 11 and in UEFI it only shows memory test, storage test,hard drive check language and exit. Nothing more

@SlayyPointShorts 3 жыл бұрын

Thank you!! uninstalling and restarting worked!!!

@HPSupport 3 жыл бұрын

+Shri Venki Glad to know that the video has helped you fix the issue.

@yaakumiasare-bediako5795 2 жыл бұрын

Thankyou. Worked perfectly

@HPSupport 2 жыл бұрын

+Yaa kumi Asare-Bediako Glad to know that the video has helped you fix the issue.

@amoghverma3108 3 жыл бұрын

Thanks. Great Video.

@HPSupport 3 жыл бұрын

+Amogh Verma Glad! You liked it.

@aprilrodriguez-guerrero1316 2 жыл бұрын

It worked thanks HP! I began to worry but the simple easy to understand instructions did the job. Five stars! ☆☆☆☆☆

@HPSupport 2 жыл бұрын

+april 2918 Glad to know that the video has helped you fix the issue.

@judedgreenbriar 2 жыл бұрын

omg, thank u alot! the uninstalling and restarting worked!

@HPSupport 2 жыл бұрын

+Ella Pailanan Glad to know that the video has helped you fix the issue.

@dunya.hussein 2 жыл бұрын

Thank you so much it worked !

@HPSupport 2 жыл бұрын

+Dunya K. Hussein Glad to know that the video has helped you fix the issue!!

@tfolv 3 жыл бұрын

Thank you! It worked for me with the tests on Hardware Diagnostics UEFI.

@HPSupport 3 жыл бұрын

+Thefobi I am glad to know that the video has helped you fix the issue.

@omgxtay972 2 жыл бұрын

Can you please help me figure out how to do that ? I've been trying to fix mine for months and I've tried everything but it's just not working! But I don't think I've tried that, can you please tell me how? ❤❤❤

@tfolv 2 жыл бұрын

@@omgxtay972 Hi, I followed step by step the instructions at 02:46 it worked perfectly and it's been a year without having that issue :)

@Ebitenyee 2 жыл бұрын

Hi Hp the Uefi instructions aren’t same for my elitebook

@AliHassan-tt5yg Жыл бұрын

@@Ebitenyee he's using bios version 2.1, update your bios first

@jonathanm9436 2 жыл бұрын

Thank you. Fixed by uninstalling the driver and restarting. Yay!

@HPSupport 2 жыл бұрын

+Jonathan M Glad to know that the video has helped you fix the issue.

@jonathanm9436 2 жыл бұрын

@@HPSupport Thank you again. The only other problem is that this Spectre 13 shuts down the moment I plug in the charger. I think I've seen shutdown.exe run, and it seems to occur when the battery is getting low. If you've got a solution for that too, then I'd be ultimately grateful! Cheers, Jonathan

@emeralddon Жыл бұрын

Touchscreen option is not even in the hid compliant options

@DADACODMYT 6 ай бұрын

Try touchpad option

@galaxyworld3646 3 жыл бұрын

THANK YOU SO MUCH❤

@HPSupport 3 жыл бұрын

+Galaxy World Glad to know that the video has helped you fix the issue.

@sidrakanwal2517 3 жыл бұрын

Miraculous i was worried.it solved my problem.really thankful

@HPSupport 3 жыл бұрын

+Sidra Kanwal Glad to know that the video has helped you fix the issue.

@amandagagen7959 2 жыл бұрын

Thank you!

@HPSupport 2 жыл бұрын

+Amanda Gagen Welcome!!

@UsualUploader 2 жыл бұрын

Hello Sir i'm looking for the problem to fix from weeks but i can't find any solution even your methods are not working. -first of all i tried to search touch screen and pen in the windows start but it doesn't show any of these keywords. -then i tried to reinstall the touch screen drivers but when i opened the Human interface devices there is no touch screen driver only two drivers are installed there with wireless button and one more so this step is also a failure because i cannot update or uninstall driver because there is no driver. -Then i tried to run the UEFI Diagnosis and there i found the hp touch screen test and the touch was working fine and passed the test. I remember when i bought laptop i play touch games on it i don't when all the touch options was removed from my windows 10 because uses touch screen of my laptop after a long time and this happens my windows 10 now has nothing about touch screen even my laptop have a touch screen build-in😭 Kindly Help me Please.

@shinriyashui6250 3 жыл бұрын

Thank you it works.!!

@HPSupport 3 жыл бұрын

+Shinriya Shui Glad to know that the video has helped you fix the issue.

@saiavinash4669 2 жыл бұрын

Tq so much brother

@HPSupport 2 жыл бұрын

+Sai Avinash Glad to know that the video has helped you fix the issue.

@clarissaturner8378 Жыл бұрын

Step 5 solved the problem for my HP Envy x360. My first Envy needed to be replaced because issues like this kept happening. I have had bad experiences with this computer.

@HPSupport Жыл бұрын

Hi Clarissa, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@monjilmonowar8269 2 жыл бұрын

Thanks bro it worked

@HPSupport 2 жыл бұрын

+Monjil Monowar Glad to know that the video has helped you fix the issue!!

@vivinurmalestari3343 Жыл бұрын

Thank you hp uninstalling and restraring its work now

@HPSupport Жыл бұрын

Hi Vivi, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@speedtrade10 Жыл бұрын

is aid that on settings but it used to work and all of a sudden it stoped working

@namahkalbande4274 3 жыл бұрын

I have 4 to 5 HID compliant touch screen drivers. What does this mean? And what means pen and touch support with 20 touch points?

@HPSupport 3 жыл бұрын

+Namah Kalbande Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Full Windows touch support with 10 points" or "Touch Support with 10 Touch Points" only indicate capacitive touch screen compatibility not a digitizer compatibility.

@TheAmericaneditz Жыл бұрын

I try this thanks

@HPSupport Жыл бұрын

Hi Joel, thanks for contacting HP Global Social Media Support! Please let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@elleqvx 2 жыл бұрын

tysm it worked

@HPSupport 2 жыл бұрын

+Orbroyale Glad to know that the video has helped you fix the issue!!

@Awemaxb 3 жыл бұрын

How do I get any help? Tried to contact support - no reply. My HP elite x2 1012 g1 touchscreen display doesn't work at all after the latest major windows update. I've already tried everything - drivers, hard reset, new bios - nothing helped. The problem is - it doesn't work even on boot stage, but there is no error, the touchscreen module is detectable and said to be working. BUT IT DOES NOT) Touchscreen worked just once for a few minutes, when I was simply browsing for the issue solution. I rebooted my device and touch never worked again after. ANY HELP, PLEASE??

@HPSupport 3 жыл бұрын

+Max ARCHITECT Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i

@Awemaxb 3 жыл бұрын

@@HPSupport Thanks mate! After trying everything from the page that you noticed(nothing helped) I found a weird solution that worked for me for a few minutes (then back to darkness). Hope this helps to fix the issue if you pass the info to your software troubleshooting department. After my Windows updated itself to ver.20H2 and my touchscreen stopped working I noticed a new item in the Device Manager -> Other Devices -> MAP MNS-instance. It was shown as if giving driver error. I tried updating drivers, but it didn't change anything. Today I suddenly realized - right after I DISABLED this item MAP MNS-instance my touchscreen WORKED till I restarted my PC! Now even reenabling and disabling of this MAP MNS-instance doesn't make any effect. But when I switched off Bluetooth it started working again!! And again just till I restart the PC )) It would have been funny if it wasn't so sad for me No idea whom to report this to, but I extremely angry at Microsoft breaking my pc during the presentation right in front of my client! Please, I do really rely on your assistance.

@kkeditz0717 2 жыл бұрын

Hi...my pc is up envy touchsmart but still touch screen is not working and in setting also it is showing that no touch available and in device manager too....what can I do?

@HPSupport 2 жыл бұрын

+Kush Patel Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2XPh8js

@kkeditz0717 2 жыл бұрын

@@HPSupport i have tried this methods shown before but still it is not working

@india45400 Жыл бұрын

thanks

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@MindMatters__ 2 жыл бұрын

hi, I don't have HID-compilant touch screen option in my Pavilion X2, is there other way to fix this problem?

@HPSupport 2 жыл бұрын

+TechShino Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5

@Kurikara_says_kyaa 2 жыл бұрын

I use hp x360 310 g2. My touchscreen works but then stops working on certain parts of the screen(it happens randomly). Under HP PC Hardware Diagnostics, I can't see Components Test after pressing F2. Please help

@HPSupport 2 жыл бұрын

+OJIE Please refer to the instructions under this document to fix this issue: bit.ly/2XPh8js

@trupthijain8719 Жыл бұрын

HI, MY LAPTOP(HP PAVILION) DOES HAVE TOUCH SCREEN (I USED THE TOUCH SCREEN FEATURE FOR ABOUT 8 MONTHS) BUT SUDDENLY THE TOUCH STOPPED WORKING, ANDAS SHOWN IN THE VIDEO, MY LAPTOP SAYS "No pen or touch input is available for this display". WHAT DO I DO?

@HPSupport Жыл бұрын

Hi Trupthi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M0m9Lt Binu_HP Social Media Tech Support

@eniolaalabetutu2762 2 жыл бұрын

Hi @HP Support My Touch Screen for x360 G2 stopped working after Windows Update. Tourch Screen Driver is missing in Device manager, Wacom Device in HID shows "This device cannot start. (Code 10) A request for the HID descriptor failed.". Also, from BIOS inbuilt device, Inbuilt Device settings touch screen Enabled. Could Windows update cause touch screen Hardware Failure? How do you suggest this Issue can be resolved

@HPSupport 2 жыл бұрын

+Alabetutu Eniola Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3yAkFj1

@evaviantk1706 Жыл бұрын

Hello, i have hp elitebook x360 g3 and my touch screen broke and i replaced it with a new one with the help of repairs, but the touch screen doesn't work anymore, i tried all these steps and the "about" shows that my new screen is indeed a touch screen, when i try the uefi diagnostic test it doesn't show the components test after i press the f2 , Also after i uninstalled the touch screen drive and restarted my pc , the touch mouse doesn't work anymore

@HPSupport Жыл бұрын

Hi Evavian, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu - Social Media Tech Support

@rehenarahman2349 3 жыл бұрын

My laptop is not touchscreen but still has tablet mode option...why is that so??? And once I saw that in pen and touch screen setting it came as Touch support with two touch points but after some days when I checked it again it was written as no touch support available for this device!!

@HPSupport 3 жыл бұрын

+Rehena Rahman May I know the complete model number of your computer so that we can check the details for you?

@TySutphen Жыл бұрын

Calibrate the screen for pen or touch input is not coming up and my computer is the HP Spectre that is the 2 in 1 touchscreen. It randomly stopped working and now I cant even see the HID touchscreen after uninstalling. Nothing is working and I am very frustrated as this is a brand new computer.

@HPSupport Жыл бұрын

Hi Tyler, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3SXecsR Binu - Social Media Tech Support

@simplychocoart7978 3 жыл бұрын

I have pen support on my PC but the device manager doesn't show an HID Touch screen and I have a calibrate in my PC but I can't enable the setup....what's wrong with it?

@HPSupport 3 жыл бұрын

+Core Girl Toons Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i

@Garowan Жыл бұрын

It worked 😊

@HPSupport Жыл бұрын

Hi Morro, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@saintlouisxiv4809 3 жыл бұрын

i did as u said uninstalled from device manager then restart but it didnt reinstall :) now i cant see the touchscreen device in device manager any more : |

@HPSupport 3 жыл бұрын

+Faris Missawa Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

@MSET-tk9co Жыл бұрын

I have a hp elitebook 830 G8. The touch screen works only at a 90 degree angle( when the display is perpendicular to the keyboard) and doesn't work at other angles. Please help

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support

@rolamatarsa 2 жыл бұрын

mine is envy 360x and it has a touch screen, but with the first step i found put that my pc doesn’t have a touch screen, what to do ??

@HPSupport 2 жыл бұрын

+Rola Matar Please refer to the instructions under this document to fix this issue: bit.ly/2W1r9cq

@danrazART 2 жыл бұрын

Very nice but you didn't discuss two important last possible issues. 1. Earthing leaks in the body of the laptops can cause the touch screens to go haywires and cause ghost touches and other random problems which are fixed as soon as you unplug the cord. so motherboard grounding and other issues need to be addressed. 2. sometimes, there is a hardware problem with the touch screen. a bad cable or something similar. so if all of the tricks failed, then you need to get it fixed via repairs or unfortunately replacements.

@omgxtay972 2 жыл бұрын

That's what I think happened to mine 😭

@danrazART 2 жыл бұрын

@@omgxtay972 🙀hopefully, you had a cheaper fix. like, just a cable problem. normally, the screen or sensor itself is not damaged to get it replaced. 99% it is just a cable fault.

@dircegomez1521 Жыл бұрын

I think i might have damaged my screen's cables 😢The display broke, but the touch worked fine. I ordered a new display, replaced it myself and now that i assembled everything back in, turns out only a corner of my screen works, and some othe parts of it work but I have to press harder. ¿Any suggestions? TIA

@danrazART Жыл бұрын

@@dircegomez1521 any repair guy around? Sometimes we are overlooking things. A fresh overhaul can find a way. Granted that something didn't go bad. If the touch works in some parts and in some parts it needs pressure only means that the capacitive layer is not right or damaged. It should work perfectly or if cable is lose or driver is not loaded correctly then not at all. Half working screen only means the touch is faulty.

@russellelmore 3 жыл бұрын

Any suggestion for Chrome OS users? Specifically HP Chromebook 14-da0000 x360 ? touchscreen is 100% unresponsive and remains disabled after power washing, OS updates, etc. The social media HP support team continues referring me to Windows based troubleshooting so any help is appreciated.

@HPSupport 3 жыл бұрын

+russellelmore I understand that you are experiencing an issue with your Chromebook as the touchscreen is not working. I'll do my best to assist you. If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works. 1) Wipe off any dust or dirt on your touchscreen. 2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606 3) Reset your Chromebook to factory settings as mentioned here: support.google.com/chromebook/answer/183084 Please let us know how it goes.

@russellelmore 3 жыл бұрын

@@HPSupport Thanks for the response. After much troubleshooting, unfortunately, the issue appears to be a total random screen hardware failure (random in that it suffered no physical harm such as drops, spills etc.) Being just outside the manufacturer's warranty, HP refuses to support without costly repairs. For this reason, I would advise anyone considering HP touchscreen products, to look elsewhere.

@faustsmith Жыл бұрын

I have a new Windows 11 HP 15-dw2638cl laptop in which the mouse cursor is moving on the screen Tap to activate a command does not respond or work. The left and right laptop mouse buttons do not work either. I get message saying driver need further installation. How can I resolve this problem?

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchpad. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3AwEJWV Binu_HP Social Media Tech Support

@faustsmith Жыл бұрын

It seems to be a Windows NT 10 laptop with an Elan Input Device shown in Device Manager. The left and right mouse buttons do not work. Neither taping on the touchpad do not work. I can only move the cursor around with the touchpad nothing else on the touchpad/ mouse buttons are working. The link you provided does not work. Please respond here that I may resolve this issue. Thanks.

@HPSupport Жыл бұрын

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

@dragonboy9919 2 жыл бұрын

Hi, i know its not a HP pro duct but i need help, can some help I reinstalled windows 10 in my ZED note prime and the touch is not registering where I'm touching it registering at a totally different place driver is installed too, can some tell me how to fix it

@HPSupport 2 жыл бұрын

+Dragon Boy The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands.

@dragonboy9919 2 жыл бұрын

@@HPSupport first few does but not all, so thanks for replaying anyways

@ravenclawnotfound 2 жыл бұрын

My HP Envy's touch screen is working but when ever I tap on the screen it doesn't open where I have tapped, it opens on the opposite side of the device. Any solutions?

@HPSupport 2 жыл бұрын

+Unregistered Animagus When the notebook or All-in-One computer touch screen does not respond or responds inaccurately, there are several troubleshooting steps you can try to resolve either issue. Please perform the steps mentioned under this document to fix the issue: bit.ly/2XPh8js

@dharmitmakwana5704 Жыл бұрын

Sir I need help for my hp pavilion laptop 15 windows 10 i5 laptop My laptop display is show vertical white lines and it is showing me blur images as well as double images

@HPSupport Жыл бұрын

Hi Dharmit, thanks for contacting! I understand that you are experiencing an issue with the screen of your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/2oPxHcG Binu - Social Media Tech Support

@ayushyadav-ii9tm Жыл бұрын

i have a hp elitebook x360 1030 g2 and it does'nt have a option like component test pls help me

@HPSupport Жыл бұрын

Hi Ayush, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support

@haikalnazari9532 9 ай бұрын

same with me

@vedantpatel3982 3 жыл бұрын

I tried my best to do all the steps but still I'm unable to fix my issue I diabled the touch screen in device manager, enabled it, deleted it and evn updated my BIOS. Pls help me.

@HPSupport 3 жыл бұрын

+Vedant Patel Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i

@vedantpatel3982 3 жыл бұрын

@@HPSupport I tried this too but of no worth btw thanks for the reply...

@tawilleennis 2 жыл бұрын

I have a elitebook x360 1030 G3 the touch screen just stopped overnight, tried everything not working, the UEFI test is not working as well the screen is not responding at all however the pin works fine

@HPSupport 2 жыл бұрын

+rabii hamdaoui Please refer to the instructions under this document to fix this issue: bit.ly/2VmC14Y

@hemlatayadav5480 Жыл бұрын

my laptop donst have option like component test and touch my laptop verson is hp elitebook x360 1030 g2

@HPSupport Жыл бұрын

Hi Hemlata, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5 Binu_HP Social Media Tech Support

@BoukaryCompaore-if7yt Жыл бұрын

Il y a une semaine de celà que mon écran tactile ne répond plus et j'ai tout fait mais j'ai pas eu de solution j'ai désinstallé écran tactile HID dans gestionnaire des périphériques sans faire attention mais avant ça l'écran ne fonctionnait pas ! J'ai besoin d'aide

@HPSupport Жыл бұрын

Bonjour Boukary, merci d’avoir contacté le support HP Global Social Media ! Je comprends que vous rencontrez un problème avec l’écran tactile. Je ferai de mon mieux pour vous aider. Veuillez vous référer aux instructions mentionnées dans ce document pour résoudre le problème : bit.ly/40oHp36 Binu_HP Support technique pour les médias sociaux

@tranhuong8130 Жыл бұрын

The calibrate the screen for pen and touch input is missing and I cannot find it in tablet PC. Pls help me to fix

@HPSupport Жыл бұрын

Hi Tran, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support

@raulelizalde3171 Жыл бұрын

El nuevo UEFI no tiene ya esas opciones. Sólo tiene memory test, hard drive check, language y exit.

@_k.e.n.c.g_6368 19 күн бұрын

Yes, Mine also didnt get any help

@HOWDO7 Жыл бұрын

my tocuchscreen is not working, on my HP Elitebook x360 1030 G3 laptop, i have done everything possible, done component Tests but it did work

@HPSupport Жыл бұрын

@fajerfaisal3439 3 жыл бұрын

sweetie HP, idk what is wrong with my device i did everything in the vid but nothing worked i tried looking in the device manager but there wasn't "screen" mentioned. i also tried the test where u pick the squares the touch screen worked! but when i opened the laptop the screen isn't working when i touch it :) HELP

@HPSupport 3 жыл бұрын

+fajer faisal Please refer to the instructions under this document to fix touchscreen issues: hp.care/2qSXP3i

@lumiaza Жыл бұрын

I had an touchscreen laptop but i uninstalled the touchscreen setting- is there anyway to download it back so i can have a touchscreen again?

@HPSupport Жыл бұрын

@H4EYT 2 жыл бұрын

I have an hp envy x360, It responses to touch, but if I fold it, it will not respond.

@HPSupport 2 жыл бұрын

+h4eyt Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2XPh8js

@sunFlower-vv7je 3 жыл бұрын

Ok I have the new 2020 HP chrome book so it didn't work is when i tried to search it up it didn't come up so if you can make a video for the a HP chrome book

@HPSupport 3 жыл бұрын

+sun Flower If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works. 1) Wipe off any dust or dirt on your touchscreen. 2) Reset your Chromebook hardware as mentioned here: support.google.com/chromebook/answer/3227606 3) Reset your Chromebook to factory settings as mentioned here: support.google.com/chromebook/answer/183084 Please let us know how it goes.

@sunFlower-vv7je 3 жыл бұрын

@@HPSupport Thank you

@wadiqabaig5803 2 жыл бұрын

It's working now but I want to tell that when ever I get a update and I update and do restart when they ask but the touch screen stop working

@HPSupport 2 жыл бұрын

+Wadiqa Baig Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3GfZUgd

@Dalson_ 2 жыл бұрын

Please help me, I'm on a 3 year old HP ENVY - 15t-as100 CTO and my touchscreen is not here. It's not in device Manager or anything no driver updates nothing. I even updated my bios to the newest f.64 update. Please help me as I don't know why I lost my touchscreen. In control panel device and printers I right click on my laptop and says need troubleshooting (driver error). It has something to do with my I2C HID device it has on warning and says This device cannot start. (Code 10) A request for the HID descriptor failed.

@HPSupport 2 жыл бұрын

Hi Notdalson, thanks for contacting! I understand that you are experiencing an issue with the touchscreen of your computer. I will do my best to assist you. If the touch screen does not respond, or if the screen sometimes responds and sometimes does not, attempt the following procedures in order as mentioned here: bit.ly/3Bx4lEd Please let us know how it goes. Binu - Social Media Tech Support

@Dalson_ 2 жыл бұрын

@@HPSupport none of these helped me

@HPSupport 2 жыл бұрын

Thanks for the reply. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

@Dalson_ 2 жыл бұрын

@@HPSupport I don't have a warranty it ran out in 2019

@HPSupport 2 жыл бұрын

Please contact on the phone numbers mentioned in the link provided. They will assist you with your issue. Binu - Social Media Tech Support

@hassantahir209 2 жыл бұрын

My computer definitely has a touchscreen and I've been using it for sometime but it suddenly stopped working for some reason and now it says that the computer is not configured for touch. Is this a hardware issue?

@HPSupport 2 жыл бұрын

+Hassan Tahir Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M04mU5

@namitagupta489 2 жыл бұрын

I have a touchscreen laptop but i cant see touchscreen in device manager and can even seach clibraiate screen I have a hp windoes pls helppp

@HPSupport 2 жыл бұрын

Hi Namita, thanks for contacting! I understand that you are experiencing an issue with your notebook as the touchscreen is not working. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lio2qg Binu - Social Media Tech Support

@DavidDeWitt-oq2cx Жыл бұрын

I have an HP All in One desktop computer and it always had TOUCHSCREEN working. Now it says I don't have it al all? How did that happen? It showed HID-compliant touch screen greyed out and then that disappeared. Now, I cannot find it at all. It says there is not touch screen with your Pen search. What the hell? All drivers are up to date. It just doesn't have this capability anymore. Last week it did! I cannot simply uninstall because there is nothing showing to update ...

@HPSupport Жыл бұрын

Hi David, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te Binu - Social Media Tech Support

@bahhumbev 3 жыл бұрын

I have a ghost in my touch screen. When I turn it on it appears as if someone is touching the screen repeatedly in the top right corner area. Wondering if the diagnostic test will cure this?

@HPSupport 3 жыл бұрын

+Bev Boggs Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

@Ak-pr1wg 2 жыл бұрын

Nope

@worldtech2505 2 жыл бұрын

Hp I go half of my laptop screen broken but it isn’t that bad but now my touch screen is not working please give me a solution

@HPSupport 2 жыл бұрын

+World Tech Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lio2qg

@justfadedvibes 2 жыл бұрын

I have a hp pavilion x360 8 1 tb variant Its touch is screen works but multi gestures stop working after using tablet mode i used all this above thing but it work for some time after i restart my pc the same problem occur again and again is there any proper solution

@HPSupport 2 жыл бұрын

+DARK X BEAST Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F3CZVN

@justfadedvibes 2 жыл бұрын

@@HPSupport i did all that. my touch screen is working properly touch response is also accurate but when i try to drag some things it suddenly stop working and not work back but when i restart it start working again i have hp pavilion x360

@lukas______ 2 жыл бұрын

My touchscreen doesn't show up as an option in hardware tests. I have an Envy X360 which inevitably has a touchscreen. I have a I2C HID Device driver issue though.. and no HID touch screen showing up

@HPSupport 2 жыл бұрын

+Lukas LW Please refer to the instructions under this document to fix this issue: bit.ly/2W1r9cq

@lukas______ 2 жыл бұрын

@@HPSupport Touch screen driver does not show up..

@laeagleey2166 5 ай бұрын

I have the HP elite x2 ... Its showing my device have the touch screen but its not working 😑..I tried every method which is shown in video ... Ufi is not showing anything... Please HELP !!!

@HPSupport 5 ай бұрын

@1bayda 2 жыл бұрын

I have used touch screen on here before, all of a sudden the touch screen doesnt work.. but it says "no pen or touch input is available for this display" .. but i jknow I had it a few days ago?

@HPSupport 2 жыл бұрын

+Bay Faulkner Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GVVKL3

@lizzielolz2837 2 жыл бұрын

My computer (hp pavilion x360) doesn't even say the HID-complient touch screen exists. When I got my computer the touch screen worked (it has been many years but its weird for that to just stop existing randomly)

@HPSupport 2 жыл бұрын

+Lizzie Lolz Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GfZUgd

@rashankelvin9985 Жыл бұрын

Search bar type calibarate the screen for touching options

@jauresmagloire7407 2 жыл бұрын

The driver is not installed on my laptop and I can't find it on the HP website either. How can I fix this?

@HPSupport 2 жыл бұрын

Hi Jaures, thanks for contacting! I understand that you are experiencing an issue in installing the drivers for your computer. I will do my best to assist you. Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support

@reginageorge7079 3 жыл бұрын

My computer was a touchscreen and iv literally used it to draw on. But I check the settings thing and it says it doesn’t have a touchscreen? I’m so confused I used it’s touchscreen like a month ago.

@HPSupport 3 жыл бұрын

+Regina George Please follow the guidelines under this document to fix this issue: hp.care/2qSXP3i

@reginageorge7079 3 жыл бұрын

@@HPSupport touch screen driver isn’t in device manager.

@fajerfaisal3439 3 жыл бұрын

i think something is wrong with updates or sum, i also had a touch screen and it suddenly stopped working and came to this video. we have the same issue! there is no touch screen in the device manager. if u fixed your laptop please share how u did it

@reginageorge7079 3 жыл бұрын

@@fajerfaisal3439 it literally just started working a few days ago and then I tried today and it doesn’t work again. So idk. It’s weird 🤷🏼‍♀️

@victoriawashington9995 3 жыл бұрын

@@fajerfaisal3439 same thing happened to me too

@hernanavila3626 3 жыл бұрын

Restart did it.

@HPSupport 3 жыл бұрын

+Hernan Avila Glad to know that the video has helped you fix the issue.

@malathidasari4354 Жыл бұрын

I have disable option in human interface devices, but touch screen is not working, what can I do now, plz reply

@HPSupport Жыл бұрын

Hi Malathi, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu-HP Social Media Tech Support

@aryangupta7455 3 жыл бұрын

In mine when I search the pen and touch display shows no pen and touch display is supported but before update I was easily able to use touch screen please help me 😭😭

@HPSupport 3 жыл бұрын

+Pratibha Gupta Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i

@maryrosedelacruz3143 2 жыл бұрын

Hello! I’m having the same problem right now. What did you do to fix it?

@bobwa399 Жыл бұрын

Can we use this method to fix keypad not working issue?

@HPSupport Жыл бұрын

Hi Bob, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@Nonobout 2 жыл бұрын

Uh my computer says no pen and touch but the touchscreen was working a few days ago and all of a sudden just stopped and nothing I try works. Does anyone have any tips?

@HPSupport 2 жыл бұрын

+JELLY dUcK Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GVVKL3

@royakashefi 2 жыл бұрын

My driver is there at start up but disappears after long sleep. So when the driver disappears i can't apply any of the fixes and when it's there it's working properly! any ideas? PLEASE

@HPSupport 2 жыл бұрын

+Roya Kashefi Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

@royakashefi 2 жыл бұрын

@@HPSupport thank you for your suggestions. There are no updates available. All up to date.

@EDRISSALEXIS21 Жыл бұрын

Wish I could take part in this "Hooray!" party, but mine didn't work. My laptop is completely missing the "Display Adaptor's NVIDIA GelForce..." option. Lucky me, I get to have fun on the support page haystack and look for the working needle, or pay for a repair. Thanks, hp. Barely 2 years old.

@HPSupport Жыл бұрын

Hi Edriss, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen of your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3hx31te Binu - Social Media Tech Support

@opagananstar 3 жыл бұрын

i am sure that my laptop has touch screen, i even used it, but when i updated windows it says no pen and touch imput aviable

@sidrakanwal2517 3 жыл бұрын

I encountered the same problem.go to device manager nd in view select hidden files.touch screen will show up in human interface.from there select touch screen driver uninstall it and restart your laptop.it ll work

@opagananstar 3 жыл бұрын

@@sidrakanwal2517 i already tried that method, the thing still didnt show up

@sidrakanwal2517 3 жыл бұрын

@@opagananstar bad luck

@HPSupport 3 жыл бұрын

+opagananstar Please refer to the instructions under this document to fix this issue: hp.care/2qSXP3i

@13viridiana13 Жыл бұрын

I don’t have the touchscreen option when I turn computer on or it’s under manage drive

@HPSupport Жыл бұрын

Hi Viridiana, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support

@ccarlson5511 2 жыл бұрын

What if we're using it as a screen for a Google Chrome or Amazon FireTV?

@HPSupport 2 жыл бұрын

Hi Chris, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Binu - Social Media Tech Support

@lucent_shine 2 жыл бұрын

How to zoom in zoom out touchscreen in 360°, my laptop can't zoom in zoom out touchscreen in 360° without keyboard and touch pad. Please reply me.

@HPSupport 2 жыл бұрын

Hi Shine, thanks for contacting! I understand that you need to know about zoom in and zoom out. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qTafKG Binu - Social Media Tech Support

@kailaskunjumon 5 ай бұрын

My Laptop's screen is broken so is that could be a reason for the disfunctionality of touch screen?

@HPSupport 5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well yes, that could be a major reason for the touchscreen to malfunction. Let me know! Regards, HP Support

@John-qg6gz 2 жыл бұрын

Unistall worked for my dropped pc

@HPSupport 2 жыл бұрын

+Michael Cortes Glad to know that your issue is fixed!!

@rgarcia2418 2 жыл бұрын

Will this work for an HP 27-a227c touchscreen desktop?

@HPSupport 2 жыл бұрын

+R Garcia Please try the steps mentioned under the video on your computer and let is know how it goes!!

@rgarcia2418 2 жыл бұрын

@@HPSupport When the Human Interfaces Devices List is open in Device Manager, the screen blinks on and off and the touch screen device is not listed as it was once.

@PPGCreative 2 жыл бұрын

My brother hit the side of my laptop and the touch screen wont work and also it might be hard because when my was erased all the data the laptop did not come with some things and microsoft store this laptop is also a hp

@HPSupport 2 жыл бұрын

Hi there, thanks for contacting HP! I understand that you are experiencing an issue with the screen of your notebook. I will do my best to assist you. This seems to be a hardware issue with your notebook. Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Binu - HP Social Media Tech Support

@Crunked_png Жыл бұрын

so my laptop has always had touch screen and i went to use it to draw an now all the sudden it doesnt work and my windows says no pen and touch available

@HPSupport Жыл бұрын

Hi Kai, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

@obaidzubair5439 Жыл бұрын

@@HPSupportme to and I am using ho pavilion 15 energy star

@HPSupport Жыл бұрын

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support

@obaidzubair5439 Жыл бұрын

@@HPSupport thanks for replying but I reinstalled my windows and now everything's fine

@mhnoor177 9 ай бұрын

I uninstalled the hid compliment touch screen and now it's not showing what should i doooo ?

@HPSupport 9 ай бұрын

@Sandragurly 7 ай бұрын

my windows doesnt have the search though u have to right click

@superidoldexiaorongdominid3395 2 ай бұрын

How can i use the diagnostic test if the touch screen doesnt work?

@HPSupport 2 ай бұрын

@VISICOGAMES 9 ай бұрын

my computer supports touchscreen and it says i don't have touch screen and i dont see "HID-COMPLIANT TOUCH SCREEN" what do i do?

@HPSupport 9 ай бұрын

@christinagreekct Жыл бұрын

Mine says display not for this model it’s a lie because I bought with touch screen display . And have been using it with the touchscreen and then suddenly update and then stop moving stop working and said this display does not have it ……it’s dumb.. this error

@HPSupport Жыл бұрын

Hi there, thanks for contacting! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F3CZVN Binu - Social Media Tech Support