Dealer tech life hasn't been bad for me. Great owner great management they all take care of their employees and plenty of work for everyone...I guess you just have to find the right shop.

I worked at 4 dealerships (Porsche, Volvo, Audi, VW) for 27 years, now retired. This is a GREAT vid. Everything said is spot on! Every young person thinking of becoming a mechanic should see this. When I started, it was a good profession to get into. Not now! More complicated cars with a higher percentage of warranty work. Which means YOU WORK FOR FREE!! You can't pay the bills or raise a family when you work 8-10 hours and only get paid for 4! This happens a LOT, and the stealership does't give a damn. Drama, favoritism, incompetent management, and an owner who inherited the stealership from their daddy and doesn't have a clue what he's doing! One thing not mentioned ( because 'Flat Rate Master' is still young) is the physical damage your body endures year after year. Arthritis, carpal tunnel, back problems, cuts and bruises, and who knows how many chemicals your body will absorb! I could go on and on. DON'T BE AN AUTO MECHANIC. You will regret it!!!

Drama, favoritism and noise complaints... god you hit that nail on the head.

I have been a master tech at my dealership for 30 year's and you are spot on ! And one of the negatives for new people in the dealership world is punch time. If you forget to punch on and off, you don't get paid for it....

Been doing Diesel Fleet maintenance for 20 years. When I wanted to be a mechanic I would visit auto shops and ask to be a apprentice. I had one shop owner tell me to go fleet maintenance and not flat rate. I took his advice. Best thing I ever did.

The other hilarious aspect of flat rate shops is they expect you to stand around when there isn't any work. The law where I am says that the minimum requirement for compensation is minimum wage if you are being forced to stay in the workplace. Once work comes in, the regular rate then applies. Dealers and independent shops under flat rate hates people that know the law. They then try and play games such as voting to see who goes home.. Etc. Such a joke. I asked, "Anything scheduled in?" The answer no, "See you later then." Shops will try and take advantage of techs any way they can. The industry needs to be completely reformed.

Every few months I get a message from a friend or past co-workers that work at a new car dealer asking if I want a job because they know I’m a good wrench. Once in s while I go talk to the service manager. They tell me well I can pay you $15 less an hour until you get trained and certified. So I say you guys obviously need a good tech or you wouldn’t have people messaging me on Facebook and if you want to offer more money and more vacation time maybe I will think about working here and I will work flat rate but after I’m certified so I need salary pay like I am currently getting so I have time to adjust to the new cars. They say they can’t do anything like that. I said well I can’t call my mortgage company and tell them i will pay them when my work decides to train me and shake his hand, tell him if anything changes then call me. A few months go by, I get contacted again by the same dealer “hey we can we talk again”? So I say you know what I need to make if you can’t pay me more than that from day one then I’m not interested. They don’t understand that not everyone is 20 years old and can afford a huge pay cut. I work at a European repair shop as a foreman, I don’t work weekends, no late nights, I make 70k per year with healthcare paid for by the owner and no dealership politics. Why would I go to a new car dealer to make less money for how ever long, work late nights, weekends, and deal with bullshit. The last dealer was about 10 more hours per week. Yeah in a few years I might make 100k but I work less hours now so I have more free time to sell cars to make extra money and I don’t have to bust my ass as hard as you do at a new car dealership and I get a good paycheck that never changes. I loved working at a new car dealer but with all the training, going out of town and extra hours it’s a lifestyle change and I would have to be guaranteed to make over 100k per year and no dealerships are going to offer that. I refuse to go back to the bottom when I’m 33 years old. Also when you get to be a really good Independent tech you get smarter at diagnostics, using a lab scope so you learn how to work around not having every factory scan tool.

Flat rate is the way to go Put the parts on car not in garbage Recalls bring in work Look the vechiles over Drive them before you bring in it Drive them when you finish Stay busy Use more LED lights Up selling and Maintenance is important God bless Us all

Working as a dealer tech basically scared me out of the industry. The dealer is now out of business, but they were every bit of the stereotype that surrounds a scummy stealership. Absolute filth, and I took my tools with me to deep sea diving and then what I do now. Real glad I went to trade school and learned how to fix cars though. Saves a ton of money from paying someone else to fix my old crap.

I've worked for Subaru and I'm currently at Toyota. Honestly, I love the dealership life, but I understand it isn't for everyone.

best things about Automotive machanic is need for our skills .. "Any where in the world " you can always fine a jobs .. great video

Good job on the video! I did 10 years learning the trade then 20 on my own. Going solo is a whole different level. You get all the responsibility but you also get all the money. Nice.

im a tech at a chevrolet dealer and i love it. been there 3 years with no problems. but thats just me i understand everywhere is different. good vid!

You nailed the dealer environment scenarios.. I thought years at a GM dealer was drama, went to a Benz dealer, premadonnas is a understatement. Keep up the great videos.

There’s always drama at the dealerships it’s kinda funny it reminds me of high school

I found a good way to swap the BMW X3 and X5 passenger airbags without removing the whole dash. I was the only one at the dealership who could do it due to needing smaller hands. BMW ended up cutting the time so I was barely making any time off of it and other techs were losing hours doing it so they would only give them to me.

I loved it the video, I have been a mechanic for over 25 years I never worked flat rate, flat rate always scared me because they try to pay as little as possible but this video is very encouraging, it always takes me more time then Mitchel gives, I worked in a regular repair shop most of my life not dealer only one time I did and I was paid hourly, older cars always need more attention things are rusty dirty hoses are dry won't come off etc.

Thanks a lot bro. I've worked as a mechanic most of my life at independent shops. But that changes starting this morning. I start at a dealership that is so big it is a Dodge, Jeep, Chrysler dealership on one side of the highway and a GM dealership on the other. I dropped my tool box off Saturday so I got to meet a few of the mechanics. They seem quite young so I'm thinking I may already have more experience than they. Two of them were doing an oil pan gasket change it looked like and the other was just changing tires. I used to be head mechanic and the trans rebuild guy at one shop I worked at in the early 2000s. Thanks again, I'll definitely subscribe and like.

I am glad I went into computers, I believe working as a auto tech might put me in the crazy house.

I was talking to a tech once and he said he essentially did a transmission for free since he forgot to put the trans cooler line flush code in the story.

Very informative for a new tech starting in the field.

I used to work at a Hyundai dealer and man did those things have recalls. The great thing was we had a bunch of them to get us through the slow season. They would come in for the recall and we would up sell any work it needed.

My dealership is extremely small 5 techs including myself 3 bays 1 OEM scanner and 1 off make We are generally pretty good for helping each other.

favoritism happens in almost every job.

I work at a dealership One pro is most of the cars you work on are newer. So they are cleaner. Less nastiness

I work for an ag machinery dealer. Like you mentioned ,the access to information and company help is priceless. Independent dudes don't have that for the most part. It's hard with the help so my cap is off to y'all.

I'm a Ford technician at a small dealership in Western New York that has been around for 36 years, and I can relate to the pros and cons of working as a dealer tech. We had an issue where there are "more chiefs than there are indians", and had issues with not getting used cars finished or special order parts for a diagnosed vehicle whether it's service customer pay or warranty jobs, because we've let our buy one get one free oil changes get out of hand with non-Ford customers that don't buy our maintenance items when we try to sell them work, and the history is repeating with "oil change, tire rotation, multi-point check over" and "obd2inspection" and no history of other work, because if they needed brakes for inspection, they would decline the work since they only wanted their free oil change and we've had to fail their inspection. Now, we are currently discontinuing our buy one get one free oil change to only customers that have not bought a vehicle from the dealership, and we've been able to get different jobs done and earn more money.

21 years at a dealer and ready for a total change of career. Flat rate at a dealer is total BS!!

You seem to always have some tidbit that I can apply to my work. As a technician at a power sports dealership, I sometimes have to tweak it, but it's still all good,keep up the good work.

You are bang on. Worked at a dealership fire 25 years as a tech. It's like a prison always watch your back or you'll get shived. Biggest prob is they have enough work for ten guys but fifteen stalls they hire fifteen cause it doesn't cost then anymore cause everyone is on pierce work basically so everyone is competing against each other for work.

I'm about to start working in a dealership, coming from a chain store so this video was very informative! Thanks for sharing!

Plain Talk - You nailed it. You know the Automotive Repair World.

100% on point. 10+ years dealer audi tech. Been to several dealers and 1 indi. Management/dispatcher favoritism of 2 or 3 people ruin it for the bunch. If You want to have co workers steal all the good work and you get stuck with whats left....this is the industry for you.

Great video, subbed! I've been at a BMW dealership for over 5 years now and I'm really greatful for being able to work for this dealership and the near 30 techs working. Service department managers and foremen are great, and healthy work environment overall.

Thank you for making this awesome video. This is the single most helpful video I've found to help me decide whether to become an auto tech.

THANK you so much , great video . I’m in between trying to decide if I wanna Work for Toyota or go to another independent. This really helped me get a better idea on what to do .

Great video as always and some valid points here.

I am a Volkswagen and Infinti tech and everything you mentioned is spot on there is always drama and it is always every man for himself and correct again about favorites in the shop!

Being a field technician for an equipment dealer is where it's at. Something new every day and I get to drive a company truck home!

As much as I hate warranty most times, I think its fair to mention one advantage to it is that if something is broken on the car under warranty, you don't have to upsell it or wait for customer approval. You just fix it and get paid so no wasted time there. That is of course if the failure is covered.

The trade is dying. Warranty time is a scam an needs to be made illegal.

The best dealership I ever worked at was a Subaru (as far as customers buying jobs). Service writers are horrible no matter where you go. The drama starts at the service writers and then it trickle down.

I was a ASE Master Technician along with almost being a Chrysler Master Technician. I loved working at that dealership. I only got out of the industry due to my shoulder pain. I now am in building maintenance thru USPS. Still work on vehicles on the side but don’t regret being a tech! Some days I miss diagnosing vehicles!

Worked at a mom and pop shop for about 11 months and just got let off and I’m exploring my options, this video helped me put my foot down and start looking into some dealership jobs, so I just wanted to say thank you for putting out this informational video

I think you hit all the right spots on this. Luckily I work at a dealer where we all get along and we stay busy and we all make our hours easily.

You hit the nail on the head about the cons. I am not a technician but have worked as service advisor/writer for almost a decade. Long story short- I am getting burnt out by the dealership mentality & especially being the very "last call." Knowing that a customer did all that they could to avoid the cost of the repairs and then dealing with that person who wants to "SaVE mONeY" ends up being that very customer that wastes tons of my time and the technicians' time and energy. I go home feeling empty and over-worked and stressed...

Excellent points Mike thank you.

A lot of what you’re saying just relates to a crappy dealer vs a good one. And a crappy independent shop vs a good independent shop.

Wow!!! This guy really knows his shit!!!! Thanks for helping me make an informed decision!!!!!!

Fantastic advice can’t argue with anything you said. I have 43 years experience in the dealership world with BMW in the UK. It’s a horrible environment as it’s dog eat dog. In the UK it is possible to make more bonus being a poor tech as the controller will give them easy work. Also as you said some are loved that are useless but can’t do anything wrong in Management eyes despite everyone else seeing how they are cheating and lazy. I love fixing cars but the biggest thing is training. I get around 15 paid days a year as well as unlimited on-line training. There are pros and cons but basically you need a thick skin. Nice video👍

Good stuff...I do want to point out for any entry level techs the chances of being overwhelmed is way higher vs middle career techs who already went through all the stressors and are able to look beyond those obstacles & focus on what do they want to accomplish...its important to compare between new techs & pros! I'm sure you have something to share about that sir

what I see at the dealer level is service advisor and sometimes manager giving away free work because they want to protect CSI and kisses the customers ass. and doing what we call "lane diagnosing"

Worked for a dealership for 33 years- started my own shop- never looked back- only regret was should have done it a lot sooner!

Great video, thanks for the insight! I'm a car guy with years of experience working on my own cars. I just got my first technician job with a Chrysler Dodge Jeep Ram dealer, very excited!

Great vid. I should be starting out as a express lane tech soon, doing simple stuff like tire rotations, oil changes, etc. But, it's good to know this when I actually get my foot all the way in the door and experience what it's actually like out there as a real tech.

A lot of the cons he mentions happen at times. However, at least at my dealership that i work for, It's not every man for themselves. Everyone is willing to help eachother out. Warranty time can suck but its not nearly as bad as he makes it out to be. Probably also depends on how good your warranty clerk is. As long as you write a decent story describing how you came to a conclusion about a warranty part replacement, you have no issues. Recalls are just that. Sometimes you get decent times, other recalls totally suck. Most of the recalls I currently see are ebcm, power steering module and ecm reprogramming. I came from the independent/chain/tire shops. Thats what I did for 13 years. I went to the dealership and I'll never go back to a chain/tire shop again. But everyone's experience is different. It also helps that the dealership I work for is not a mega chain dealer . We are family owned and they only own 1 dealership and the owners still work everyday for the dealership. Also, as far as saturdays go, techs work 1 saturday every 7 weeks. So its not bad at all.

Thank god for unions. No free lane work, no BS from service writers trying to keep their CSI up, we usually beat our guarantee (35/h a week), but it’s great for the slow weeks. I might just have gotten lucky with the shop I’m at, but we look out for each other and make sure everyone is fed.

Yea I’ve worked for a ford dealership for 2 years now the main shop guys are really helpful and we always look out for each other just our management is shitty

A year into this trade, I found this very helpful!

Idk how it is for dealer techs but all my friends that are dealers techs are making well over $100k a year but then again they work for BMW and Audi

Hahaha haha everything you said is so true made me laugh feels like you're talking to me about my dealership

You hit most of the points! One thing you didn't mention is PDI's are awesome during slow periods. Lately I keep hearing the "we don't pay diag time until the vehicle is fixed".... So being the electrical guy, sometimes I have many many hours of diag waiting on backordered parts. Getting small pay cheques through no fault of my own, hoping the vehicle comes back and hoping the backordered part is the fix. One more thing to add, Chrysler is absolutely brutal with service information about wiring. I came from Nissan where you could look at a description of how something was supposed to work, you could then read about expected circuit voltages and functions. With Chrysler no one knows how it's supposed to work and you have to try and figure out why and how it's supposed to function by guessing and then try and fix it.

Great video. Just somethings i have delt with when it comes to “pros” 15 mechanics. 3 scanners always have to wait for some one to finish programming or updating to use the scanner. Special tools are never there. Like u mentioned.

All cons are exit totally agree with you on stupid complaint my feeling sometimes on those customers just want visit here for no reason but all worth it I learned more than everywhere I worked before I like dealership may be I am still learning. I watch’s alot of your video always helps me .

You make really cool videos man

Two days into working at a dealer vs tire shops and I noticed just how many grumpy people their was. And always so much drama.

Did the dealership life for 35 years now I teach young guys how to fix cars at a vocational school. . I’ll never go back to turning a wrench.

Working at a Toyota dealer for 2 years was possibly the worst experience of my life. The drama, greed, corruption, lying, cheating, backstabbing, drug dealing, hypocrisy, was absolutely miserable. Not to mention I made very little money, new guys get all the free work. And when there just isn't room to move up, you might get stuck changing oil and tires for a LONG time.

Man, seeing this older video pop up in my timeline, funny. The audio and lighting and tool box have gotten much better. Haha

Dealerships are F'ing ruthless. Atleast in my experience they pack the place with techs to make sure all the work is gonna get done. Doesnt matter if we're only gettin 60 hrs bi-weekly while making the dealership bank. Hands down the lowest paying professional job out there. We are basically the doormats in the dealership world. Also we at the dealerships love new and used car inspections, flushes and brake jobs. Best ways to get hours

You are exactly right about the dog eat dog vibe at a dealer. Lots of drama, many days I would see almost fights break out. That was only between the techs. Then you have the service writers who think they are techs, etc. This would make the real techs resentful, and again almost start fights. We had a guy who his whole job was a "quality control manager" and the dude would walk around in a lab coat and pre-diagnose vehicles in the service drive. This man had never turned a wrench in his life and was a huge push-over. He would plant phantom noises and symptoms in the customers mind, then it would get turned over to the real techs. Then the tower guy would pick favorites and give all the gravy work to a few. Then the sales people thought the techs worked for them and would rush the techs around. Then the service manager would be a huge condescending jerk for the most part. I saw work so sparse before that guys would have to cut the dealership a check to cover their benefits because they didn't turn any hours. I worked at a GMC/Oldsmobile dealer from 96-2000 before I went to an independent. Then I got out of the business all together in 2002 and I am glad I did.

Im about to start working at a dodge dealership in 3 days, hope this vid helps me with how things gonna go

I was a dealer tech for 15 years or so. warranty pay and recall pay has went down every year. it's horrendous. plus I think it took longer to develop diag skills due to becoming complacent with common issues

Manufacturers adjust warranty times to accommodate their brand. For instance, when General Motors was suffering from diminished sales. They cut their warranty times in half. Which were already half of the normal flat rate hour. So in essence the technician has to take a 75% cut in pay at the whim of General Motors. Cons to working in the dealership number 2. Subjective loss of pay at the whim of the manufacturer.

Educational for any future Tech

i am 5 yrs in at buick gmc dealership. i wouldnt say we are big but 10 techs, 2 apprentices ( me and another guy ) and 6 lube techs we are skill grouped not bumper to bumper. its divided front end, trim, ac, diesel , heavy line and trans , drive ability. i am the apprentice to drive ability. we have rotating saturdays. every 3rd saturday and its a short day. 8-3 when mon-fri is 7-5. i am nearly 100% in all my GM training. saturdays so far this year is a wasted day... its been slow... it hasnt got hot yet , when the heat goes up so does the paychecks. this last week was pretty bad had 4 wiring nightmares jobs and 3 of the 4 was warranty. spend 7 hours to get paid for 2 lol . problem we have right now is when trim is behind the shop slows to a crawl. no one wants to bring their cars /trucks in for other stuff if they cant get that noise or knob/button fixed. we have to have over 75 appointments a day to be considered busy. we have over 100 service loaner vehicles. we can go from no waiters to 20+ in the shop in a matter of minuets. what i do like about my dealership is they find ways to get you to earn more money. GM requires us to fill out multipoint inspections for every one filled out we get $1. paid weekly as cash spiff. if we upsell something on a ticket that isnt part of the original write up that is an hour or more in labor we get a tally that the service manager keeps a track of. at the end of every quarter we get "spins" on a wheel with different dollar amounts $1-$10 and for every hour you upsold is 1 spin... that is a cash spiff. and we have a supplier for fluids and service machines if we sale their services we get $2 per service ontop of the spin. also we get yearly bonus as well. it starts at 20cents and tops off at $2 i believe going up 20 cents per yer. you get that rate per hour flagged at the end of the year the week before Xmas as a bonus. so right now im at $1 per hour flagged. so if i flagged 50 hrs i get $50 towards my bonus for that week. we also get 2 weeks paid vacation. no joke as a lube tech getting paid flag hour i made $33k+ making $15 per hour flagged. right now as an apprentice my rate is $22 an hour and as soon as i get my GM training to 100% ( part of that is having ASEs) and get on my own ( very soon) it will likely go up closer to $30 an hour. alot of the techs i work with make 6 figures a year at that shop.

Haha the recall part.. the air bags in our 2000s truck on the passenger side I can do those with my eyes close, also being at a dealer doing accessories on the unsold vehicle is so tedious

It's gotta be the right dealer. But there's is usually drama but the severity differs. I love working at a dealer been at dealers for 18yrs.

We have to run clock time on a warranty ticket of at least 70% for Toyota, if you don't it increases the chances of an audit.

no Sundays every other Saturday lunch provided definitely drama and favoritism some techs spoon fed some get away with murder dealer shop here

I had a really stupid one when I worked at the chevy dealer. Back in 2012, had a 2012 corvette, customer complained of a exhaust vibration 6th gear to 5th downshift at 200km/hr. I was unable to duplicate it because I was not willing to break the law to duplicate it. Speed limit was 110. Service sales manager (head service advisor) duplicated it, but there was nothing we could do.More than once had field engineers come out to look things over, but they wouldn't get dirty, they just told us what to do.

Worked at a dealer for nearly 5 years, agree with all you have said. Add to all that nepotism and you got some some toxic environment!!

Great points...it does gets boring because you see the same vehicles over and over again...if someone is new I would recommended to go into independent shops because you'll see a lot of variety of vehicles where as a dealer tech you see same type of vehicles over and over again but on other hand as a dealer tech you'll know common problems and tricks with only that brand of vehicles...team system sucks, it looks good on paper and it sounds great but in teams there is always someone that slacks or does a piss poor job of doing their job

I worked at palm Peterbilt and liked it. Even though I had experience I was still middle of pack. Did a lot of warranty work. And brakes and PMs. My wife a Dr moved so did I.

I work at a dealer now.. been at a dealer for bout 5 years. high turnover rates, upper management not giving a crap about you, owners not caring about you at all, the warranty work, the CSE survey system. It's pretty stressful. our service manager left without a due notice, and we only have one service advisor/service manager who can't do certifications and warranty tickets. contemplation of leaving has been pretty frequent in my mind.

I gave "working at a dealer" a shot several times. Lost my shirt in most instances. The first was the best as I was in new car get ready and cars where movin', so it was okay. As a line tech.....different story. Lost my shirt every time. Wasn't for me, but then again it was a different time period. I'm talkin' 30 years ago. Independent (and salaried) for the rest of the way for me! Just based on my own personal experiences of course.

Good vid man. I gave up on dealers a long time ago. I charge what I think is fair for what I do. If you do not like it, the door is only 180 degrees from where you stand. I do better work than the dealer can ever do. I will take anything in my bay and fix a ton of them. The name of the the game in the aftermarket world is specialization. Keeping up on scanners, general everyday tool payments, information you need to do it. Not to mention the wear and tear on your body. It adds up. Find the make you like and stick with it. I try to stick with Ford and prefer diesel. Getting around special tools now is hit and miss at best. Dealers are not into the fixing car biz. They are in the "trade that in" biz. The aftermarket is full of idiots who expect everything at the drop of a hat. I kind of blame KZfaq for this. It ain't easy. I just spent 10 hours doing something I could watch in a 7 minute video.

I work at a Ford dealer and you nailed. Except we are expected to pay for our "training"... bullhickey. Prima Donna everywhere and nobody will help me. It is an absolute joke. You didn't mention the salesmen that sell the car while you have parts on your cart that you now have to restock. Wrong parts you lose time restocking and "severe service" that doesn't pay. Or the huge inspection estimate you write up and hope for the work then it ends up wholesaler. That's used cars but where most of us start..... DO NOT START OUT AT A DEALER! My new Indy shop has all the OE scan tools and software and will not do recalls and pays hourly. Flat rate is a joke unless you work in a efficient shop that has it together. I doubled my paycheck instantly at an Indy shop and actually learn a lot more. Thanks for the vid you are spot on but I could add those Cons I mentioned. Paperwork and parts kill a mans paycheck.

I work for a dealer but i work on all the used cars and i love it most of the time because its something different each day. But what gets me is the guy next to me always gets the newest cars with no problems amd i get all the big headache ass jobs

I work at a caterpillar heavy equipment dealer. The training is the best part of the working there. There is 3 websites that I have access to. also there are 2 guys that go between the engineers and techs. Plus the scan tool is great heavy equipment doesn’t really have aftermarket scan tools.

I hate to say it but I'm a logistics person, I start making min wage as a lube tech, then work my way up to a mechanic, but pay is better but not by much. Not only do I have to buy tools, but good/expensive ones if I want to get work done faster and at a better quality. Such as a scanner, manufacturer specific tools, etc. This does not make financial sense in my head, this is what makes me want to quit my job as a "tech" at my independant shop. I have come to realize that you must absolutely love your job if you want to invest in this line of work.

thank you for this info

Was not aware of Team pay systems... that for sure can be bad if someone is not pulling his weight!

Pretty much agree with most of this. I have been in a fleet shop for four years, it's not terrible, garbage trucks bluh. Pretty fast past paced most of the time, bad mechanic to truck ratio. Trash trucks have a bad tendency to breakdown, bunch of moving parts and hydraulics and electrical, it gets old. Overall not a bad place to learn about things though, a lot of different types work.

I currently work at a dealership so let me add a few things: I have worked with lots of hacks in independent shops but we get rid of them immediately at the dealership, I like putting out quality repairs with OEM parts not aftermarket garbage that will not last, I enjoy factory training and knowing how to properly service the vehicle or a component, even warranty time is extremely generous in nearly all cases if you are worth a darn as a wrench and there is only a handful of things that make take as much as 50% of the time required as most can be completed in 1/3rd of the time as we do them so often etc.. etc.. I have weekends off and work on other makes (meaning not the make dealer I work for) at buddy's shops where I do all the diagnostics they can't do with their tools that only they think they need dealer equipment to do but somehow it is just poor training or skills on their parts. There are good mechanics at independent shops, unfortunately they are a small percentage per my experience

Good information, thanks.

Speaking of noise complaints a late friend of mine was a mechanic in the 70s. A customer complained about a rattling noise from the rear of their brand new Pontiac. After numerous test drives my buddy finally decided to pull the interior panels and found that some smartass at the factory had dropped a crab in between the wheel well and the quarter panel.

Currently work for the biggest used car dealer and soooo glad I don’t deal with any of these issue, also kinda bummed that we have to rely on our own knowledge and other techs to helps us get out of a bind. However we don’t get stiffed on pay, and never have to worry about warranty pay, also just got a 32% raise

Drama at the dealership what you've heard is 100% correct I work at a dealership for 21 years and all it is is drama I have friends that work independent and it's not even close great video by the way

Very informative, interesting 🧐