Four ways to create an effortless customer service experience | Matthew Dixon interview

  Рет қаралды 2,837

Jeff Toister

Jeff Toister

4 жыл бұрын

Customer Experience expert and bestselling author, Matthew Dixon, shares startling insights that delighting customers is overvalued. What companies should do instead is reduce friction and make service effortless.

Пікірлер: 2
@justdanze
@justdanze 3 жыл бұрын
Great information! Thank you
@toistersolutions
@toistersolutions 3 жыл бұрын
Glad you enjoyed it. Matt shared a lot of great perspectives!
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