Frontier needs to be investigated about harassment and false allegations.

Based on this video I would NEVER fly Frontier.

Cancelling a passenger’s flight without any reason should be a crime

the front desk ladies look like when they were in highschool they sat in the back of the class, made fun of the teacher, got Fs, vaped in the bathrooms, and barely made it to graduation

A customer on his knees is a terrible testimonial for the airline.

Wow this is nuts. Normally it’s passengers freaking out but they are as calm as can be. The employees are RIDICULOUS!

When security said " We've all dealt with Frontier... we know how they can be". 😳 Wow! This is obviously not the first bogus claim Frontier has made that security had to deal with.

Poor Mathew, it made me sad to see him cry. You are a good man.

Purchase an expensive new ticket on another airlines and then sue Frontier Airlines in small claims court for the difference. It's the only way this will stop.

I WONT ever fly them…….however my husband flew them from Orlando to Harrisburg Pennsylvania. He was so excited to get his ticket for $138. The day before his flight he went on line to check luggage and found out he needed to pay another $148 for luggage and to pay for his seat. He could have carried it on for $7 less. The day he flew the kiosks were not working so he went to the counter to take care of luggage and they charged 😂🎉him ANOTHER $25 because they charged him for helping him to check in. He explained that the kiosk was not working and the rep said sorry but for me to help you it costs $25. Soooo total cost $311. DONT FLY FRONTIER……they are not customer motivated

Glad to see a class action lawsuit is now in play. The lady who started it has pictures of her bag fitting in the box of another airline with the same dimensions listed online as frontier. I can't wait to see someone put a tape measure to those boxes! I expect they will have a huge amount of people join the lawsuit.

Frontier…proving yet again why they have the reputation they do. Thanks for posting this. It is a PSA.

I’ll never fly Frontier. That’s ridiculous! You were nothing but polite. I felt so bad for Matthew.; I hope he got home with no other issues. Thank you for posting this.

WOW....This is unreal. I cannot believe the way this guy was treated. He never raised his voice and was never rude. This really needs to go VERY viral. I will absolutely NEVER fly Frontier again. I used to y with them a lot, but never again.

If you send this to your credit card company and dispute the bogus charge, they’ll remove it.

They should all get lawyers and sue them, I literally saw no reason for the horrible staff to treat the customers the way they did

I feel bad for everyone who had to deal with their baggage issues. Matthew is really taking it hard. I hope he's okay.

When Frontier goes under, they will wonder why....show them this!!

All news stations NEED TO SEE THIS

We see and we notice! We need people like you that CALL OUT THIS ABUSE!

How horrible for this to happen, customer service is a dying breed. Poor Matthew, I hope he makes it wherever he is traveling to. What a shame for the traveling community. SHAME ON FRONTIER AIRLINE !!!!!

How outrageous! The treatment of these customers was abhorrent and completely indefensible. I would NEVER consider flying with Frontier Airlines. It's as if the executives are trying their very best to "fly" this business into the ground. I'm going to be cheering on the Florida woman with her $100 million lawsuit.

I only flown with "Frontier Airlines," one time , and I will never and I mean never fly with them ever again. They charge me for baggage fees , that I already paid for. The customer service representative was rude to me. There need to be a class action lawsuit brought against for what they are doing to these customers.

What a GREAT officer to take the time to explain everything without getting heated or butt hurt! I wish every officer was patient like that!

From seeing this, I don't think I would ever fly Frontier. The claim that David is disturbing the peace is absurd. The staff just doesn't want him to film their inability to serve the public in a reasonable fashion.

You’re a very calm and centered dude. Guys, follow this man’s example in any situation you encounter in life.

Frontier gate agents get a % of the gate checked bags, this is why any bag considered to be over sized by them is charged so you either pay for a checked bag at the gate of your not allowed to board. Basically it's luggage extortion, it is literally cheaper to send you luggage via ups next day than take it on your flight.

We recently flew frontier from Orlando to St Martin. We were moved from the rear row (happily) due to “weight & balance issues” but then the entire crew of attendants sat in the back row the entire flight talking very loudly about inappropriate personal subjects and never even offered service. We laughed but it was bad.

The shame Frontier should feel for this. So glad you kept your cool and recorded.

Watching Matthew broke my heart. 💔Frontier need to teach their staff compassion because I do not know how they watched that poor man become that distressed and did not let that him pay for his luggage out of pure spite. Some people are miserable and evil. I will NEVER fly Frontier. I don't care how cheap they are! I pray Matthew is okay. 🙏

I flew Frontier from Islip to Orlando and back, they were fine. The problem is, is that Frontier hires people that have absolutely no clue on what their doing. These employees need to be FIRED ASAP. It’s unacceptable that they’re doing this to people.

Your demeanor is exceptional. Please never change as this world needs more people in it with your type of personality. ❤Sad that little brained people can make decisions to negatively impact a persons day/life. Great video. Thx

No airline should be allowed to do this. When you cancel someone's flight for bs and then they have to pay some outrageous price for a different flight. Frontier should be held responsible for the difference in price seeing they did nothing to have their flight canceled.

It's obvious they use the luggage as an excuse to deny boarding because the flight was overbooked.. Then when they realized that someone was taking photos of the luggage fitting inside, they had no excuse so they went to the back and began hiding. The reason why I would never fly on this airlines at this moment is because of safety.. If they act this way on the ground imagine what can happen in the air? I think the issue is everybody in the world right now is hiring low quality people..

I once caught a flight on frontier to go to Miami for like $80, I thought it was an incredible deal. I had one medium size duffle bag and I also had a Kate Spade small bag as a personal item that only had about my wallet, cellphone, cash, AirPods and cough drops or something. They charged me $100 and I was confused because the lady told me it wasn't going to be a problem, well it was. Ironically when I headed back home, I wasn't charged anything. They clearly pick and choose when to charge people, and like the people in this video, the bag fit in the thing. I also had to use a card because they wouldn't accept cash and nowhere did it say that it would be card only. It was such a disappointment.

Thank you for sharing your unfortunate experience with Frontier Airlines. Thank you for being professional on your side of the counter as a law biding, civil, and a respectful human being. I always tell my wife generally speaking, that you gotta be professional on the other side of the counter as well. You did just that, especially when the police arrived and left. This helps me look at how I handle sutuations like this, especially when places of business are not being professional. I will not fly Frontier Airlines in solidarity for your's and the other unfortunate passengers that had to experience such unprofessionalism displayed by Frontier Airlines. What a disgrace of integrity in any type of business. Shame on Frontier Airlines.

Those are employees? I guess the airline doesn't have a dress code for their staff. Apparently they don't have an intelligence test for their employees either. The luggage fit the size requirements why are they harassing the passengers? I worked for a major airlines my entire life, I'm shocked at the behavior of the staff. They make it look like their passengers are inconveniencing them in some way.

I’ll be damned if they denied my service and were rude at that! Them employees all need to be fired asap

I bought an all-you-can-fly summer pass and haven't used it yet; I really appreciate this video, because It reminded me that I went through something like this with them before, and it was a terrible experience -- now I know to only take a shoulder bag, one I don't have to check or have weighed. You are so kind for offering to pay for the man's bag.

This is so upsetting to watch I feel so bad for everyone in this video :/ frontier needs to compensate you all for this and needs to be shut down entirely. It’s not worth the headache

And just to be clear, I wasn’t upset or angry at any of the employees or any police officers. I understand everyone was just trying to do their job, but I believe this is a larger problem within the company itself. And this type of policies are being pushed from the higher ups down the chain of command to the gate agents. I hope this brings awareness to everyone who is thinking about flying frontier, and what you might encounter if they over booked a flight don’t want to allow you to board or don’t want to reimburse you.

Wow I recently flew spirit airlines. My second flight ever and a man at the counter was asking passengers if anyone was willing to pay this woman’s baggage with a card in exchange for her hundred dollar bill and I ended up doing it. At first I thought it was some sort of scam cause I didn’t know you couldn’t use cash but seeing this makes me glad I flew with spirit even though they get some shit as being a cheap airline. At least they were polite and professional.

Lovely customer support... never flying this clown service! Thank you for revealing this!

Matt crying broke my heart to pieces😭

I think they overbooked the flight ✈️, and didn’t want to pay you for your inconvenience. It was cheaper to give your money back, and the other passengers. I hope everyone made it home safe.

Thank you so much for helping Mathew, God bless you man.

Seeing Matthew break down broke me 🥺💔I’m so sorry you all had such a terrible experience 😢

What a terrible service! And you sir, are so respectful, kind, mature… you stayed in control all the time. I hope you follow up on this. This deserves to be reported if not sued.

Executives at Frontier don't care about any of this. As long as they continue to sell cheap tickets, loosing a few customers here and there means nothing to them.

This is what happens when there’s no competition they feel they’re empowered cause we have no choices

Couldn't agree with you more! Their customer service is absolutely atrocious. I flew them to Cabo and will never ever fly them again. People that I was standing with, waiting for a Check-in attendant, had to change their flight because the person scheduled to check people in, leaving Cabo, decided not to show up. Trying to get anyone on the phone that spoke English was a joke. Every person was in another country.

This makes me think of competency of the pilot and flight crew

Unfreaking believable !!! And kudos to you David for keeping your cool!

Ferengi Airlines where our motto is, "Once you've got their money, NEVER GIVE IT BACK!!!"

What amazes me the most is the complete surprise people express when they bought a very low fair ticket on a low fare airline and they expected to be treated like a first class passenger on a major airline. You get what you pay for. Stop buying tickets on these bum airlines! They literally don’t care about you at all.

When you pay $50 for a flight…

I live in Denver, I wish I would’ve been able to help you and the other gentleman with at least a place to lay your head for the night… This is so terrible. I hate that you guys were treated this way especially in my city. Denver is an amazing place, don’t let these assholes deter you from Coming here again! The rest of our city is beautiful and kind and helpful!

This Flight was likely oversold and they didn't have any good solution for this dude so they just ignored him

Consider yourselves luckiest than most Sir, Sincerely, This Universe.”

Frontier gets a commission each time they charge a bag for not fitting. They make around $10 each time they charge someone for a bag not fitting.

OMG exactly the same thing happened to my family with these Frontier workers at our stop at Denver airport 🤦🏾‍♀️🤦🏾‍♀️

That’s how they make you pay the same prize you’d pay for a more expensive, but more organized, better service airline. Overwhelm the business bureau with your complaints or simply don’t fly with them. Bankrupt them.

He dealt with that so professionally so calm and respectful.

This is beyond terrible. These people are supposed to be the face of the airline. I am very grateful for this PUBLIC SERVICE ANNOUNCEMENT. NO FLY FRONTIER. They need to be shamed.

The black security lady or cop knows the deal she gave her badge number with the quickness and knew not to get involved . She also the only professional person here.

Video with over 200k views is better than a hidden lawsuit that takes years you get instant results when people speak with their wallets

Thanks for the heads up and thanks for sharing.

Don’t fly Frontier again. Don’t fly Spirit either. I’m the long run your discounted tix end up costing you big time. SWA fan all the way.

I like how these employees don't even acknowledge his presence

I am glad you filmed it as well. Something real funky is going on with Frontier Airlines. Wow riddled in incompetence.

The guy did something wrong, he booked a flight on frontier!

You are a good man stay safe ! I hope Matthew will be okay ❤

My whole family flew Frontier two years ago. Never again...!!

Frontier is a clown show. And the people they have working for them, what a shame

I flew Fri night Tampa to Cincinnati and the customer service was awesome. I had 3 bags, paid for 2 and they showed me how to condense. Great customer service.

I just enabled comments. Hopefully this gets Frontiers attention to make changes.

I feel sorry for everyone. I admire your calmness. I hope Matthew found a way to go home.

I praise you my friend God bless you … u know what your getting flying frontier

Thank you for this video. People like this NEED to be exposed & held accountable for their actions, or in this case, lack of actions. I’m glad I have never used or heard of Frontier until now. I know to avoid them thanks to your video. It’s sickening to see power hungry idiots in these positions. Frontier needs to retrain their employees or fire the ones in this video. They owe these customers an apology, a refund and some sort of compensation for their inconvenience. I don’t get why people do things like this, it’s on video and they just don’t seem to care. Seriously, if you hate your job that much, start looking for another one or start your own business. With their disposition and attitude, I’d suggest an online job. Luckily there are many in this day & age.

Lesson learned! NEVER Frontier! Thanks for shining a light on this.

Remember: At an airport, you have zero rights. The employees of an airline can openly make up lies about you, and you have zero recourse to defend yourself.

This should be investigated by the FAA and also the airline and if necessary remove from the job every employee involved on this type of issue. What kind of service is this? It is a shame.

Poor Mathew! Just wanted to give him a hug 😢

We flew frontier here recently and were charged all these crazy fees. Then when we got to the gate to board we had to stress out about our backpacks fitting and if not being charged even more! Never again will we fly with them!

Wtf Frontier is worse than spirit! But if this was spirit passengers they wouldve tore that gate up and knocked all that stuff over; they knew what they were doing bc yall were so nice! Smh this is just horrible and sad to see how badly people treat one another but you my man are a stand up guy! 💯💛✨💫

Thank you I appreciate it. The female cop was definitely awesome honest respectful, and I enjoyed having a conversation with her. I definitely have learned my lesson and have not phone with them since

Wowed, this week I almost book a ticket with Hawaiian and Frontier but watching this, no Frontier ever for me.

They try to hide at the back to solve the problem.😂😂😂👍

I hope this was sent to the right person and you can sue the airline

This is absolutely ridiculous.. and is pitiful. Sir I’m sorry that this happened to you and the other individuals involved. I hope each and everyone of those horrible people behind that counter looks at this video and sees how horrible they are. Remember you reap what you sow.. 😊

After witnessing their horrible behaviours, I will no longer fly Frontier! Thanks for putting up this video, so people knows how much of a sh*tty airlines Frontier is.

I've flown with Frontier about 8 times and they've only started doing this about a year or so ago, they only got me once when my bag was slightly too big (they would let you force it but I had gotten lazy with packing this particular time), I'm assuming they probably observed him stuffing the bag into the test slot but because there was any resistance at all they're squeezing him for that sweet, sweet extra $90. It's like they're starting to bait people in because Frontier knows they have the cheapest prices, and then force the extra out where they can, very unfortunate. After watching this I may have to reconsider before I fly again next month 🙄 Edit: I KNEW THIS WAS DENVER THAT'S WHERE THEY GOT ME TOO! The dude was super cool though and gave me a 10% discount because he could see how mad I was but kept my cool and I'm thankful for that

Just looking at the caliber of employees that they hire says it all. Those are not up to any standard.

Well first mistake was booking with Frontier ugh

Thanks for the advice!!

Ever since Covid all these folks think they can keep up the boss attitude! #PutYourMaskOn😂

Poor guy BEGGING for the flight. They should all be let on.

Wow, why don't the airline take responsibility and offer better customer service. If a passenger bag fits in the bin, how can they say no even when everyone sees that it fits This is ridiculous. There should be some explanation from Frontier as to why they can refuse these bags even when it's obvious they fit in the bins . That's such an irresponsible way to conduct business.And the help at the counter doesn't seem like they're properly trained.😢

These women have a little power and low self esteem. I find more and more airline employees with the same mindset. Thank you for the heads up.

I refuse to fly budget airlines. My mental health is extremely important.