Full Fibre ONT Diagnostic Checks

Full Fibre ONT Diagnostic Checks - Openreach FTTP

Рет қаралды 40,384

Күн бұрын

In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience issues.
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Zen Ultrafast : www.zen.co.uk/broadband/ultra...
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If your ONT looks to be the Cityfibre one please click on this link: • Gigabit-speed Broadban...
Register your interest for CityFibre : www.zen.co.uk/broadband/ultra...
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As with all of these check its a good idea to have a pad and paper to hand to make notes of any steps you complete should you need to refer back to them later.
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0:00 Intro
0:31 What is an ONT
0:44 Which ONT do you have?
1:10 Lights
1:20 Power Light
1:45 Reboot & Reset
2:30 LOS Light
3:30 Port Light
4:40 Settings
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Thank you for watching this video, if you still require support, please go to www.zen.co.uk/live-chat where one of our team will be happy to help.
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Zen.co.uk: www.zen.co.uk/
Twitter: / zeninternet
Facebook: / zeninternetuk
Instagram: / zeninternet
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Audio:
Country Cue 1 by Audionautix is licensed under a Creative Commons Attribution 4.0 license. creativecommons.org/licenses/...
Artist: audionautix.com/
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#Zen #Internet #howto

Пікірлер: 18

@rsimiao 2 жыл бұрын

Hi guys, I am looking for the "How to setup a direct PPPoE" video and couldn't find it. Is it possible to re-upload it?

@ilatic 2 жыл бұрын

Is it normal for mg Port 1 light to be blinking? I have recently changed broadbands and ever since I’ve been experiencing packet loss.

@superglo1000 5 ай бұрын

I was informed by an engineer to avoid switching the power off on the open reach box, I had to have my wiring refitted as it was too much wiring the person that did this looped it outside my front door the service worked okay, since the the wire was cut and refitted there is an intermittent clicking sound, I do not know where it's coming from, and BT claim they have never heard of other complaints, load of tosh, as I have seen other customers complain of the same issue, I do have an engineer coming to check this.

@thecoyotespeaks9649 11 ай бұрын

Got mine installed yesterday. Can't get more than 40mbps at all. Somethings obv wrong with their ONT box as i've done everything and i'd say im fairly tech savvy

@titothomas78 5 ай бұрын

Why my open reach ont is not giving internet when i conect to my ubiquiti udm pro directly and when i conect to sky provided modem its gives internet .? My question is. Is it possible to get rid of the sky router .. and conect from ont to my udm pro se

@aidananderson1697 Ай бұрын

We have had a new service installed. We hooked up our router today but it is not connecting. The issue we are having (which is not covered in the video) is a flashing green PON light. According to the document that came with the video it says "Flashing green if it's making a connection". We have an engineer visiting tomorrow to look at it. Just wanted to ask if anyone else has had this issue either on a new provide or as a fault that has occured on working service and what a flashing green PON means? Does is mean a connection issue with the ISP (Zen in this case) or with the OpenReach network? Is it a software or hardware issue?

@robiocraft2383 2 жыл бұрын

Hi is it possible to connect to the ONT config through a web browser, just the same way I can connect to a regular router? I have connected my ethernet from pc directly to ONT and there is no way to access the config server.

@Mike_5 Жыл бұрын

@robiocraft2383 Жыл бұрын

@@Mike_5 Since writing this comment I have a new ONT modem that has wifi connectivity and by connecting through wifi I can access its config server that way. easy

@claire9563 2 жыл бұрын

Hiya, I have the huuuuuge BT FFTP ONT box. It's in such a stupid location in the middle of a main wall. Can I personally move it just further down the wall? Or do I need an engineer?

@howtobyzen 2 жыл бұрын

Hi Claire, it would be best if you could call our Tech Support team and they could talk you through moving it. That way you can be more confident in the outcome. They are available on 01706902001. Thanks, Rose

@shm20600 3 ай бұрын

Hi, I have the same question. I have city fiber, how do I unmount from the wall so that i can move further center. Thanks

@AnnBurgess00 2 жыл бұрын

My port light is blinking - is that normal?

@howtobyzen 2 жыл бұрын

Hi Ann, yes that is completely normal and represents data passing through the port. Thanks, Paul

@adambailey93 Жыл бұрын

My BT ONT fibre box has no power at all.

@howtobyzen Жыл бұрын

Hi Bailey, Sorry to hear you are experiencing issues, If you still require support, please go to www.zen.co.uk/live-chat where one of our team will be happy to help. Thanks, Paul